AutoNation Chrysler Jeep Broadway

The customer has agreed to keep the vehicle and we are in the process of getting the transmission repaired for him

Good MorningI understand that the dealership has finally handle the plates concernMy son has received them in OHMy question is about countless time spent at the DMV and on the phone with the dealership and funds spent for extension of temporary plate The inconsistent and wrong information given to myself over months caused unnecessary inconvenience (time and money)Thank you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11293204, and find that this resolution is satisfactory to me They have offered to purchase the vehicle outright and that is the resolution I am accepting Due to my personal safety, I feel this is the best option at this time I will cancel the extended warranty that was purchased on my Jeep and Chrysler/Jeep Autonation can pay the balance currently owed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11388055, and find that this resolution is satisfactory to me Sincerely, [redacted]

The customer had his vehicle in our service department being diagnosed for mechanical repairs he was also working with his insurance company on a claim On October 22nd the service advisor that was working with the customer alerted a sales person that due to the repairs needed on the vehicle the customer was interested in trading it in The sales person reached out to the customer and he indicated that he was interested in a Rubicon or 4-Runner.On October 24th we appraised his vehicle at an amount of $ There was no paperwork signed or any deal made at this time.On October 26th the sales representative followed up with the customer and was told that he still needed to resolve an insurance issues before moving forwardOn October 30th followed up with customer again and now he was interested in a Subaru Forester that is or newer with

We were awaiting a title for the used unit from the lender that we paid off The title has been received and we have processed the motor vehicle paperwork and arranged and paid for the customers plates at no expense to them The plates have been sent [redacted] to customer and the deal is complete Thank you

The perma plate was installed at the time the vehicle went through the detail departmentThe oil change package the customer has is through the Warranty group and is good at any AutoNation facility, or [redacted] facility nationwideThe dealership took care of the cost of the rotors as an act of goodwill for this clientIf the client would like to have the perma plate reinstalled the dealership would be happy to install this at no charge to the customer, but the vehicle does need to be cleaned in order for the perma plate to be applied

Service Manager spoke with the customer to discuss the issues she was experiencingThe after the Service Manager approved to diagnosis the vehicle at no charge to the customer the client authorized to inspect the vehicle to determine what the cause of failure wasAfter the technician road tested the vehicle, and performed a visual inspection of the vehicle it was determined that the vehicle needed to have the front brakes replacedThe client authorized the replacement of the front brakes and resurfacing the rotorsAfter the technician resurfaced the rotors it was found they would be under specifications and the rotors would be unsafeThe Service Manager authorized to replace the rotors at no repair cost to the customerThe client was satisfied after the repairs were complete

Complaint: I am rejecting this response because: a rental car was not provided initially and they fought me every step of the way when I asked for one, Ron lytrell came and took the rental car from my sister when I was not home weeks agoMy car is still in the garage to this day and I do not have a rental car provided by AutoNationThis dealership is nothing but a bunch of lying charlatansI will do everything in my power to make sure that no one iassociate with ever steps foot into an AutoNation dealershipPlain and simple I ask for a refund inside of the 5-day window and they assured me that they would fix it in a timely manner which was entirely false, it has been days and I still do not have my vehicleThe vehicle that was sold to me was supposedly inspected and gone over thoroughly although they cannot provide a legitimate inspection prior to the date I purchased the car instead they gave me a falsified document that they filled out on the spotI do have proof and recordings of every interaction between me and the dealership and I will be passing that on to an attorney as well as the Attorney GeneralI don't care if it takes years I will right this injustice Sincerely, Broc [redacted]

We have record of service visits after the sale of the Jeep The first visit was on October 9th, for a check engine light There was a fault code in the system for torque converter clutch performance We cleared the fault code and test drove the vehicle miles There was no return or pending faults The second visit was on January 5th, The complaint was that the transmission will not shift until RPM intermittently under light or moderate acceleration and around RPM on flat ground as well as not downshifting intermittently We road tested the vehicle and were unable to duplicate the symptom and there were no fault codes presentOn February 20th we appraised the vehicle for trade or purchase and followed up with on the 22nd and 26th At that time we were told that the customer was waiting to hear back from Chrysler regarding assistance with the tradeAt this time the process would be to escalate the service concern and get our service manager involved to road test the vehicle with the customer to help find the issue If we can not repair or duplicate we would get Chrysler's field engineers involved We also would be happy to reappraise the Jeep and assist in a different vehicle or purchase it outright

The customer purchased a vehicle from us in late December and with that he purchased a vehicle service agreement. He paid a down payment of $and financed the balance of the service agreement for payments of $75. In mid to late January he returned to the dealership to cancel the
service agreement that he had purchased. We processed the paperwork to our shared service center that handles the cancellations and refunds. The customer called about weeks later and advised us that he had not yet received the cancellation. At that time we opened a help ticket with the shared service center, we also follow up the ticket will a call to expedite and at that time they informed us that they were waiting for payment from PayLink, the company that financed the balance of the service contract. We were informed that as soon as they received the money they would process the check to the customer. Again the customer reached out to us after getting a check for the refunded payment of $but none of the $payment that he had put down. We again opened a ticket with the shared service center and were able to resolve the problem. The customer has now been refunded the total amount duePlease accept our apologies for the length of time it has taken to process this refund

Our Dealership had the customers car repaired, and provided him a free loaner new car the entire time his car was in the shopAdditionally, we have agreed to pay one full car payment for his loss of his car while it was being repaired

The cusotmer's refund was processed and for some reason the check did not make it to the customer. We have had his previous check cancelled, a new check issued to him escalated the ticket (new check number *** has been issued) to his hew address

AutoNation has done everything we can for this customerWe took his vehicle to *** Honda to be repaired, with the customers approval to do so*** did the needed repairs and the customer picked his car upAfter he picked up his car that was repaired he still had our loaner car that he allowed his sister to drive ( but was not approved as a driver on the rental agreement), and we did pick up our loaner after he received his car backThere is nothing else we owe this customer

At the time of purchase we were able to obtain a lower rate than we had first anticipated for the customer. The customer acknowledged and signed a statement that the rate was based on bank approval and the product purchase was not needed for the lower APR. The customer had called
after the purchase to cancel the service contract and it was explained that his signature was needed in order to process the cancellationThe cancellation form was drawn up on the 13th of November but the customer did not sign until the 28th of November. It was explained that a cancellation would take 6- weeks. The check was cut and mailed to the lender on the 11th of January. I would be happy to reimburse the customer for the cost of the emission test or if it has not been done provide him with a voucherI apologize for any frustration or inconvenience this matter has caused

Initial Business Response /* (1000, 5, 2015/07/14) */
*** *** has been offered a resolution to this caseMultiple attempts to contact her have been made with no return calls
Initial Consumer Rebuttal /* (3000, 9, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
I have returned voicemailsAnd returned emails from the businessThe most recent voicemail that was left for me stated to avoid "phone tag", the business deferred me to an outside company to fix the stereoI have been in touch with a person from the outside company who will be coming to my house on Friday
However, the company that they referred me to has no information*** *** *** located in *** doesn't existI cannot find any information regarding the company online or in the Yellow PagesI do not know if the business that I was referred to is reputableAdditionally, as a single woman, I am hesitant to welcome a random stranger into my home when I know nothing about them
We are closer to a resolution, which I do greatly appreciate
Final Consumer Response /* (2000, 13, 2015/08/10) */

Complaint:
I am rejecting this response because:I did not accept the vehicle, I was forced to keep it and they told me that they would repair it under my warrantyI think
they should just refund me the money seeing's how they had possession of the vehicle every day since I have purchased it lest oneI asked for a refund a day after I got the car and was told that they would repair it, this has been drug out for almost a month now, I simply want my money back so I can purchase a vehicle in working order like I intended
Sincerely,
Broc ***

AutoNation Chrysler Jeep South Broadway has attempted to contacted the client on three separate occasions to resolve the situation. The Service Manager has called the client and left three different messages attempting to schedule a follow up appointment to get the vehicle diagnosed again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11388055, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11293204, and find that this resolution is satisfactory to me.
They have offered to purchase the vehicle outright and that is the resolution I am accepting.  Due to my personal safety, I feel this is the best option at this time.  I will cancel the extended warranty that was purchased on my Jeep and Chrysler/Jeep Autonation can pay the balance currently owed.
Sincerely,
[redacted]