AutoNation Chrysler Jeep Broadway

The dealership went above and beyond to satisfy this customer. His vehicle was taken to an outside Honda dealer and had all the repairs completed. At no time was the customer without a vehicle to use, as our dealership provided him a brand new vehicle, at no expense to him, the entire time his vehicle was being worked on.

The customer had his vehicle in our service department being diagnosed for mechanical repairs he was also working with his insurance company on a claim.   On October 22nd the service advisor that was working with the customer alerted a sales person that due to the repairs needed on...

the vehicle the customer was interested in trading it in.  The sales person reached out to the customer and he indicated that he was interested in a Rubicon or 4-Runner.On October 24th we appraised his vehicle at an amount of $4500.  There was no paperwork signed or any deal made at this time.On October 26th the sales representative followed up with the customer and was told that he still needed to resolve an insurance issues before moving forward. On October 30th followed up with customer again and now he was interested in a Subaru Forester that is 2010 or newer with <than 50k miles and needs to be a 5 speed turbo. Salesperson called him back the same day and told him about a pre-owned vehicle and gave him some information about some new models as well.November 20th customer called in and spoke with the sales person stating he wanted to come in the following day and sell us his Jeep outright. It was almost a month later so the vehicle needed to be re-appraised as our appraisals are only valid for 7 days or 150 miles. When is was appraised for the second time there were additional repairs that we noticed and the appraisal came in at $2300.  The customer was notified this by email.  Messages were left back and forth and many negative reviews were posted by the customer.On January 2nd I spoke with the customer and explained that his vehicle was still here checked into the service department with a bill owed.  I explained that we had no signed contract with him and went over the time line that I have noted. I offered to again have the vehicle re-appraised as another month had gone by, the customer declined.  The customer came in and paid his bill and picked up his vehicle. I apologize for any inconvenience that this has caused. I am sill willing to re-appraise the vehicle and offer as much as possible.

Good MorningI understand that the dealership has finally handle the plates concern. My son has received them in OH. My question is about countless time spent at the DMV and on the phone with the dealership and funds spent for extension of temporary plate The inconsistent and wrong information given to myself over 5 months caused unnecessary inconvenience (time and money)Thank you  
Sincerely,
[redacted]

We have record of 2 service visits after the sale of the Jeep.  The first visit was on October 9th, 2015 for a check engine light.  There was a fault code in the system for torque converter clutch performance.  We cleared the fault code and test drove the vehicle 115 miles. ...

There was no return or pending faults.  The second visit was on January 5th, 2016.  The complaint was that the transmission will not shift until 4500 RPM intermittently under light or moderate acceleration and around 3000 RPM on flat ground as well as not downshifting intermittently.  We road tested the vehicle and were unable to duplicate the symptom and there were no fault codes present. On February 20th we appraised the vehicle for trade or purchase and followed up with on the 22nd and 26th.  At that time we were told that the customer was waiting to hear back from Chrysler regarding assistance with the trade. At this time the process would be to escalate the service concern and get our service manager involved to road test the vehicle with the customer to help find the issue.  If we can not repair or duplicate we would get Chrysler's field engineers involved.  We also would be happy to reappraise the Jeep and assist in a different vehicle or purchase it outright.

Complaint: [redacted]
I am rejecting this response because:That was not the only issue, only the most recent one. I either want proof that my car has the fire resistant painting on it or a refund for the amount added to my loan accepting it. I want a refund for any amount I've paid covering service/oil changes going forward so I can take my vehicle elsewhere.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/30) */
[redacted] had repairs performed on the AC and timing cover. [redacted] returned to the dealership on a later date to have a power steering leak diagnosed. These two repairs have nothing to do with each other. Goodwill assistance was offered to...

the customer and was accepted.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only returned to Go Chrysler the 2nd time because of oil leaking in large amounts as a result of the 1st repair, I know the difference between oil and power steering fluid, the power steering leak repair was done under FALSE pretenses, the tech who did the timing belt replacement over filled my oil causing the oil leak, no good will assistance was accepted, I told them how disgusted I was with there service, justthe dealership just 2 days before tried to make my mother [redacted] pay for a new air pressure sensor on her 2009 Dodge Avenger, when it turned out she had a screw in her tire found by my brother not the professional techs at GO, this shop is very dishonest!!!, and there refusal to make right there mistakes is SHAMEFUL
Final Consumer Response /* (3000, 15, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again there was no leaks on my car before I brought it in for service, the large amount of oil/and it was oil not power steering fluid/ on my garage floor after I brought it home, was due to the mechanic overfilling my car with oil after the timing belt change out, of course the dealership denies this that would leave them open to liability, as far as the discounted rate on the repair, what choice did I have accept it or not get my car back, the fact that the discount was offered tells me that they knew that they had screwed up my car, AGAIN THERE WAS NO LEAKS ON MY CAR BEFORE ITN CAME IN FOR SERVICE, and if that leak was present before why was I not told, I continue to feel that the leak repair was done under false pretense, and there for dishonest and should be fully refunded.
Final Business Response /* (4000, 17, 2015/09/29) */
Again, the repair to the timing cover and the AC line have nothing to do with the power steering line repair. The leaks found were clearly power steering fluid related and not engine oil as stated in the aforementioned. If the engine oil was overfilled, then an oil leak would still be present. A goodwill gesture due to a miscommunication was offered and agreed to by the customer. As another gesture of goodwill, we will offer a 4 oil changes good at any Chrysler Jeep Dodge Ram Dealership.

The customer has agreed to keep the vehicle and we are in the process of getting the transmission repaired for him.

Service Manager spoke with the customer to discuss the issues she was experiencing. The after the Service Manager approved to diagnosis the vehicle at no charge to the customer the client authorized to inspect the vehicle to determine what the cause of failure was. After the technician road tested...

the vehicle, and performed a visual inspection of the vehicle it was determined that the vehicle needed to have the front brakes replaced. The client authorized the replacement of the front brakes and resurfacing the rotors. After the technician resurfaced the rotors it was found they would be under specifications and the rotors would be unsafe. The Service Manager authorized to replace the rotors at no repair cost to the customer. The client was satisfied after the repairs were complete.

The perma plate was installed at the time the vehicle went through the detail department. The oil change package the customer has is through the Warranty group and is good at any AutoNation facility, or [redacted] facility nationwide. The dealership took care of the cost of the rotors as an act of goodwill for this client. If the client would like to have the perma plate reinstalled the dealership would be happy to install this at no charge to the customer, but the vehicle does need to be cleaned in order for the perma plate to be applied.

Complaint: 12492951
I am rejecting this response because: a rental car was not provided initially and they fought me every step of the way when I asked for one, Ron lytrell  came and took the rental car from my sister when I was not home weeks ago. My car is still in the garage to this day and I do not have a rental car
 provided by AutoNation. This dealership is nothing but a bunch of lying charlatans. I will do everything in my power to make sure that no one  iassociate with ever steps foot into an AutoNation dealership. Plain and simple I ask for a refund inside of the 5-day window and they assured me that they would fix it in a timely manner which was entirely false, it has been 85 days and I still do not have my vehicle. The vehicle that was sold to me was supposedly inspected and gone over thoroughly although they cannot provide a legitimate inspection prior to the date I purchased the car  instead they gave me a falsified document that they filled out on the spot. I do have proof and recordings of every interaction between me and the dealership and I will be passing that on to an attorney as well as the Attorney General. I don't care if it takes years I will right this injustice.
Sincerely,
Broc [redacted]

We were awaiting a title for the used unit from the lender that we paid off.  The title has been received and we have processed the motor vehicle paperwork and arranged and paid for the customers plates at no expense to them.  The plates have been sent [redacted] to customer and the deal is...

complete.  Thank you

Complaint: 12492951
I am rejecting this response because: the vehicle has not been repaired it is still in the shop as I am writing this message, they agreed to pay six months of my warranty deductible a month of car payment, and also a month of insurance. I have been lied to repeatedly by multiple parties at this dealership I'm far from satisfied. I tried to return the car on the second day and they insisted on fixing it which I did not want in any capacity. They only gave me a rental car after I demanded one and refused to give them my credit card for incidentals. The car was taken back promptly by the dealership after notifying you guys they had giving me a car as a loner. This car has had half the purchase price worth of work put back into it since I've owned it. Steve Linger outright lied to me on several occasions, as well as other employees that I won't name. I have to show up at the dealership to get anything done or receive any answers because n9one has the decency to answer their phone or return messages. 
Sincerely,
Broc [redacted]