AutoNation Fiat of North Phoenix

After discussing the issue's with  Ms. [redacted].  We have completed repairs on the unit at no cost to her and have also agreed to pay two monthly payments to the lender for her inconvenience and loss of use of the vehicle.  We feel the issue's have been resolved in good faith and Ms....

[redacted] has relayed to us that this will satisfy the problems.

We have installed a NEW radio in the unit and the customer is picking up the unit 3/16.  We consider the issue properly dispositioned and closed.Than you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until April 18, 2014  for the business to perform all agreed upon actions and, if it does, will consider this complaint resolved.

Regards,

Unfortunatly, after much research, [redacted] has let us know that at the time of the purchase there was no manufaturer College Grad program.  The customer was told that IF there was such a program in place that they would be given the 500.00 but there was not a college grad program at that...

time (per [redacted])We are sorry for the inconvenience.

I have reviewed the response made by the business in reference...

to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We are part of the largest Auto dealersip retail company in the United Sates.  We do not lie to customers, we do not take new tires off cars in service, we do not sell un safe automobiles, we do not force customers to sign paperwork and pay for products that they do not want  The finance...

manager was not let go.   Its obvious that the customer is unhappy with her purchase (IT WAS PURCHASED NOVEMNBER 2013 )  We recently tried to help the customer trade out of the unit but the credit history, lack of available funds for downpayment and insufficient income precluded the customer from attaing financing.  The customer does have two years of free maintenance ( 4 oil changes and two tire rotations)

I have contacted the customer and have a greed to participate in the repairs...we awaiting a final est. for the repairs and completion time.

We have been waitng on proof from the bank that the initial check had cleared the customer's account.  We finally recieved the proof and the refund check has been cut.  The customer is picking the check up today 9/25

NO - NO Bad experience! Promises made & not kept. Bought a car on Jun 20th. The finance guy [redacted] is unprofessional, awkward and pushy. He does not want to run/talk actual numbers & fees until the docs are ready to be signed - pushing the warranty & extras too hard. Then made promises that the A/C would be fixed. But when we took it to the service dept they said the fix was not approved. [redacted] would not answer or return the 10 messages/calls & texts. Still haven't heard from him or gotten my [redacted] check that I was assured he would process. I spoke to a Manager 3xs about this & check is on it's way, but it is October and nothing! And to make matters worse, the smog/emissions was not completed which caused a delay with the MVD/registration & we had take it in to be smog checked. And, this held up the payoff of our trade in vehicle which ended up being 30 days late on our credit record. Again, not happy! One problem after another. We will not buy here again!

RUN FAR FAR AWAY FROM AUTONATION FIAT OF NORTH PHOENIX!!!! BAD BAD EXPERIENCE!!! On 09/20/2015, I purchased a vehicle from AutoNation Fiat of North Phoenix. We were assured the vehicles sold there went through multi-point mechanical and safety inspections prior to being sold and the buying experience there would be the quickest and easiest vehicle purchase of my life. Both of these promises ultimately turned out to be completely false. After purchasing the vehicle, my wife and three children drove home that night. Before making it home, we began to hear an unusual humming noise coming from underneath the vehicle. While taking our children to school in the vehicle the following morning, the noise became increasingly louder and more persistent. A visual inspection underneath the vehicle revealed oil/grease underneath the frame that appeared to be leaking from the transmission and axle. We returned the vehicle immediately upon discovering this major issue. We selected another vehicle and spent several more hours at the dealership while all of the documentation was cancelled on the first vehicle and written on the second one. After completing the documentation process, my wife and I entered the vehicle and attempted to drive home. The vehicle pulled to one side while driving (later determined to be wheel alignment) and prior to making it less than half way home, two dash warning lights came on. One was the “service engine soon” light and the other was related to the tire pressure. We immediately brought this second purchased vehicle back to AutoNation as we did with the first one. The salesman had a service technician looked at it while we waited. Using a computer diagnostic tool, the service tech advised that one of the four catalytic converters was bad (this vehicle was a Nissan Pathfinder and has 4 catalytic converters). It should be noted our state law requires that vehicles sold must be able to pass state emissions requirements; the catalytic converter is a major emissions component. I was assured the defective catalytic converter would be replaced, the tire pressure issue would be resolved, and the wheel alignment would be corrected. I was provided a loaner car and was told the issues would be addressed within a couple days. I lost a day of work as a result of this second major inconvenience on that day. After waiting an entire week, on 09/25/2015, I received a text message from the salesman stating they “ordered the catalytic converter” and to “enjoy the Charger” loaner vehicle. After receiving his first text message, another week passed, and on 10/01/2015, I received a second text from him as well as a phone call from the service adviser, stating the issues with Nissan had been resolved and I could pick it up. After completing a long night shift at work and getting home the following morning, my wife and I went to pick up the vehicle, expecting the work was completed as promised. Upon receiving the keys and service papers , I discovered the alignment was not done as promised. The service adviser stated it was their oversight and once again assured me they would take care of it while I waited there. After waiting approximately 5 long hours, I was assured all of the problems were addressed and for the first time, I could finally enjoy the vehicle I purchased nearly 2 weeks earlier. My wife and I once again entered the vehicle and within 5 minutes of exiting AutoNation, the tire pressure dash warning light came on again!!! Once again, we immediately returned the vehicle and I expressed my frustrations to the both the salesman as well as his manager. During this time, I also learned the reason it took so long for the catalytic converter repair was because they initially ordered and installed the wrong one, then they removed the wrong one and installed the correct one!! I advised them I wanted my money back! I was told they would not do that. The following day I called the sales manager and inquired about the vehicle. He stated they replaced sensors in the wheels, fixed the problems, and he once again assured me there would be no more issues. My wife and I went back to the dealership to pick up the vehicle. We exited the parking lot, and entered onto the main road. I attempted to adjust my seat and the button became stuck in the forward position, thus pushing my legs too close to the dash. I was not able to get the seat to reverse because the reverse position of the seat button was not responsive. I was highly agitated due to the safety factor involved with my legs being forced towards the dash while attempting to drive on the main roadway!! To compound matters, as I was struggling with the seat issue, I noticed the “service engine soon” light come on again!! Once again, as I did multiple times before, I immediately returned the vehicle within minutes of driving it. Upon returning it, the manager, was made aware again and he told the salesman “this is stupid, we are giving them their money back”. He assured my wife and I,we would receive our money back the following week when his own boss returned, this was Friday 10/02/2015. Strangely, on Tuesday, 10/06/2015, at the unusually late hour of 11:20 PM, I received a text message from the salesman, requesting I call him. I thought this message was very unprofessional and I could not return his call, nor did I find it appropriate at that time. The following day, I received a call from the sales manager, stating “I got news about the Nissan” I found this odd, because he previously told me my money would be returned. Upon speaking with him, he told me the deal would not be cancelled as he promised. Then as always, he assured me the Nissan was repaired and there would be no worries. He said his boss, who is the general manager, made the decision. I then asked to speak with the general manager. The general manager called me back the next day and he denied my request to cancel the deal. Like his subordinates, he assured me everything was going to be worry free after this. At this point, he advised me he would have the Nissan delivered to my home. Upon its delivery, I advised the employee driver, I wanted to test drive the vehicle myself, prior to accepting it, and I asked him to ride along in case something went wrong. Within ½ mile, the “service engine soon” dash warning light came on. At this time, I took the vehicle to a local major name auto parts store where they provide free computer diagnostics. I asked them to place their computer on vehicle and let me know what’s wrong with it. They advised me of multiple problems, including a major “air intake” manifold leak. To compound problems further, I noticed, there were no running boards on the vehicle, even though it was one of the listed items when it was sold to me (false advertising). I called the general manager, advised him about the missing running boards , the major problems brought to light after the computer diagnostic test, and told him I would not accept the vehicle in that condition. I provided the employee driver a copy of the test results from the diagnostic test and asked him to give it to the general manager. I told the general manager I had been patient long enough and they failed to deliver my vehicle after 3 long weeks. I advised him, they did not honor their own 3-day money back guarantee, because I never had the vehicle for 3 hours, much less 3 days to “trial” it. Further, under state law, they failed to meet the 15 day/500 mile warranty law, because they were not able to resolve the mechanical or emissions problems within the number of allowed attempts. The general manager became very unprofessional and initially refused to unwind the deal. He repeatedly refused to provide his boss’s name. He then stated “you can come pick up your Nissan, deal with its loadl of problems yourself, and be charged for the loaner vehicle. I advised him “F-You!”, and told him, I would find out his boss’s name by means of their corporate office, the Revdex.com, TV news 3 on your side, and whatever other legal methods were available to me. I then hung up ready to pursue full civil litigation action against AutoNation. Approximately 5 minutes later, he called me back and told me he would unwind the deal. The deal was ultimately unwound and they returned my trade in vehicle. I realize it is exhausting to read this review, but it was more exhausting to write it and actually live through this horrible nightmare!! I have only taken the time to write this in hope that I can protect others from this type of treatment.

On July 25th, 2015, I purchased a vehicle at the AutoNation Fiat of North Phoenix. It was a very disappointing experience with their Director of Finance and the GM. I came into the dealership already approved with my credit union at a 3.2% interest rate. After deciding to make the purchase I was then introduced to the Director of Finance to finalize the contract. She began to tell me how great of a relationship that she has with my credit union and that she assured me she could actually get me a 2.99% interest rate. I then signed the contract expecting a 2.99%. She seemed more than confident, not that she thinks she could get me 2.99% but essentially guaranteed it. She even mentioned the name of the person who she has worked with so frequently at my credit union. On July 27th, I spoke to my account rep at the credit union and she said a 2.99% interest rate is impossible for them to do. She mentioned that the finance person would have been able to see their terms and would have known that she couldn't offer something like that. Shortly after, the finance director called me telling me that the contract came back and it's going to be a 3.2% and essentially said it's not her fault it's based on my credit. I told her you saw my credit score you already knew what I was approved at so why did you make an offer for 2.99%? She became combative and defensive with me and took no responsibility for this. She tried to tell me that it's only a dollar or so more per month and I said yes but that's times 60 months with interest. I said I need you to make this right and take that cost off the sale price of the car. She said she won't do that and that I need to come down to the dealership to sign the documents. This is very disappointing and very poor customer service. Even during the whole process she seemed like my wife and I were bothering her, especially when I brought my wife in to sign her portion of the contracts and she was watching TV on her phone but couldn't answer my call from 5 minutes earlier. I asked her to have the GM call me to resolve the issue or at least hear my displeasure in my experience. Fast forward to Friday, July 31st. I finally was able to get a hold of the Finance Director again to see that the status was. She said "I'm not sure what happened but the GM must have been able to pull a miracle - we got your contact approved at 2.99% but I don't have your contract it's been sent to corporate". I asked her if that means that my loan is with my credit union? She said yes. Later that afternoon I connected with the GM. I wanted to clarify what had transpired the last 4 days and he said "oh we got your loan approved at the 2.99% with one of out other lenders". I was taken aback because I was never made aware that they, without my consent, ran my credit 2 more times, with random banks on the east coast or even attempted to contact me. I asked him to explain why he didn't feel the need to contact me and inform me of what he was doing. He simply ran my credit until he found a bank that would take my loan at 2.99%. He then, much like the finance director became combative, disrespectful and would not take responsibility for anything that had happened. He said "this is what we do - you wanted 2.99% - and that's what you got". I said, yes, but with some random bank that I had no affiliation with. I am a very even keel person - but I was boiling over the complete lack of decency this guy had, completely rude and dismissive to my concerns. To me, this isn't about the interest rate - it's about their utter lack of professionalism when it comes to simple business practices.

We have already been in contact with and the refund is on the way it should be recieved by 3/15. We are monitoring the situation every day until it is completed.

I bought a car from AutoNation Fiat 8 months ago it's now been in the shop 6 times for shifting and transmission problems and other stuff each time they have done nothing to correct this. I will have to take it to someone else. I've called them I've emailed them. This is the worst dealership I have ever experienced in my life. When I pick the car up the tires were very low along with it saying low tire pressure on the dash. It was filthy they left the windows open during the monsoon storm so it was covered in dirt and dust inside and out. That’s how they returned the car to me. They said that my car was having problems with shifting and transmission because the oil was low, they said this car is not equipped with a low oil pressure warning light, that's the most ridiculous thing of ever heard. I would not recommend buying a car from them or even have any service done they don’t care about their customers and they clearly don’t know how to fix my Fiat.

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I have reviewed the response made by the business in reference to complaint ID [redacted]. Spoke to owner, feel like price to fix is still too high. I still don't understand why we are not paying only $25 each of the first two repairs, per AZ Law 15 days 500 miles, which we have expressed this several times and still do not get a response. We were well in this time frame. Feel like we were strong armed to pay more. Need our vehicle back (school, work, 3 children, etc) So unfortunately paying on the high price we agreed to today (3/17/16) via phone at 2:48 pm. Not happy with outcome, just tired, exhausted of this situation for the last few weeks and would like my car fixed and returned to me. I hope this repair will be done professionally, correct and in a timely manner, with the warranty information of 12months/12k miles, as stated by owner we would receive. Owner stated a couple of days for repair. I am assuming my car will be ready no later than Monday 3/21/16 before close of business for me to pick up.  

Regards,

Matthew H[redacted]

Our position on this situation remains the same.  We did business with this customer in good faith and helped her to the best of our ability.  We have tried to resolve the situation amicably but to0 no avail  due to issues beyond our control.

Unfortunatly just returning a car is not a viable, there are many factors involved that do not allow this to be an option (title work, bank loans etc etc)  We do apoligize that you feel the product is inferior as we have hbundreds of customers that love the product and have had no issues what so ever. 

At this time we do not feel as though we have any options as it looks like the only thing you would be satisfied with is returning the unit.

We are sorry that you have had a bad experience with your new Fiat.  We strive for 100% customer satisfaction but at times we do fall short especially when it comes to the product.   We do sell and service the brand but do not manufacture it.  99 out of 100 new Fiat owners...

are very happy with the product but there are times, as with all man made products that they are not quite up to standards. Fortunatly Fiat does provide a 4 year 50,000 mile extensive manufacturer warranty for those times. 

Thank you for the feedback.  We will pass it along to the manufacturer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I purchased the Vehicle, I was assured that the problem would be fixed, IT WAS NOT! Now they are telling me that it's not a safety issue and that they are not going to do anything about it, and if I want it fixed I HAVE TO PAY FOR IT, or they will take the vehicle back. This is not an option in either case. I need this vehicle, and they need to be held accountable for their promises, REGARDLESS OF HOW MUCH THEY HAVE IN THE VEHICLE ALREADY.
I was told it was going to be fixed. they said they fixed it. the light came back on. I was told to bring it back again to be fixed. Again, they said they fixed it. the light came back on. I took it to a KIA dealership and made autonation pay for the diagnostic on the vehicle to see what was causing it. Shortly after that I was told that the result was the same that they have been getting and that it wasn't a safety issue and in their own words "we are not going to do anything more about it because we have too much money in the vehicle already"
This is not how a promise to repair works. You don't tell the customer it's fixed when it's not. They clearly knew how to fix this issue and just flat out didn't do it. I want it fixed and AUTONATION held accountable for it's lies.
Regards,