Although AutoNation Ford in Katy, TX repaired my F150 transmission under warranty they did not repair the rear differential that was also presenting issues, as documented by Service Advisor and mechanic. This oversight is unacceptable, resulting in over $3,000 in potential costs to myself. The truck remains at AutoNation Ford in Katy, TX due to safety concerns.
Josh P***, GSM of Autonation Ford Katy, spoke with the customer about her concerns She told me that she appreciated the response and I apologized for the lack of communication on the dealerships behalf She informed me that she had the information that she needed now and her concerns were resolved I gave her my personal cell phone and instructed her to contact me directly if any other concerns were to arise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and had no choice but to take this offer because the dealership would not state the vehicle had been repaintedI started this complaint and in the same day, a week after my initial complaint and SEVERAL calls and texts, they finally took notice and did somethingCase can be closed now thoughThanks!
Revdex.com: This letter is to inform you that after how Auto Nation behave with us, today I have purchase/order the truck from [redacted] ***.So, I don't want to deal anymore with them and hence like to close the case filed on 2/7/11:07:PM and assigned ID [redacted] Regards, ***
[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
We have sent the payment to his bank three times and all three times the check
has been rejected by his bankWe did send another check out this morning after
speaking to the bank and again confirming the payoff amountThey
should receive it by tomorrow morningWe will be contacting
his bank
again tomorrow to confirm that they have received it, and will also be
sure to ask them to remove any negative remarks form his credit
We reviewed the file, emails, and menus presented to this
customer. The salesperson misquoted the vehicle...
by exactly $2000.
The rebate on this vehicle was $2000 so it was a typo basically double using
the rebate. The customer was emailed bad information in error however, in
person every menu presented was correct including the one the customer did sign
off on. Customer also noted driving for hours to get here and they live
in [redacted]. This was a honest mistake that was corrected in person signed
off on by the customer. We believe this customer is trying to capitalize on
an error that has already been disclosed to them. The customer also purchased a rear mat for $100, a service contract for $467, and Gap for $399 that is also in the drive out that is now higher. All of those items are signed off on by the customer as well as the pricing.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
From: [redacted]
Sent: Sunday, August 07, 2016 1:59 PMTo: drteam <[email protected]>Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Issue has been resolved and reimbursement refund check recieved.
Revdex.com:
This letter is to inform you that AutoNation Ford Katy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/2/2016 and assigned ID [redacted].
Regards,
Josh P[redacted], GSM of Autonation Ford Katy, spoke with the customer about her concerns. She told me that she appreciated the response and I apologized for the lack of communication on the dealerships behalf. She informed me that she had the information that she needed now and her...
concerns were resolved. I gave her my personal cell phone and instructed her to contact me directly if any other concerns were to arise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11398337, and have determined that this proposed action would not resolve my complaint. The salesperson misquoted the price by at least $2000, and the e-mail had no reference to a rebate. There was a single manufacturer incentive listed at $2000 (to bring the list price to $14,199 and drive out at $15,897) and I have contacted [redacted] who assured me that there were no manufacturer incentives for this vehicle that expired on 04 February 2016, which is both the date I was sent the price and the date I purchased the vehicle. The comment in AutoNation Ford Katy's response stating, "it was a typo basically double using the rebate" is inaccurate as the e-mail with the quoted price shows only a SINGLE manufacturer incentive for $2,000. The detail in the e-mail sent from the salesperson on the day of the purchase shows the pricing as follows:
Autonation E-price: $16,199
Manufacturer Incentive: $2,000
AutoNation Price: $14,199
Drive Out is: $15,897
The ignorance in the response contesting where I drove from on the day of the purchase shows the dealer's lack of ethics and commitment to professionalism. I may have a house in [redacted], Texas, but I live and work in [redacted] and that is where I drove from on 04 February 2016 to purchase this vehicle (My employer's office is located at [redacted] in [redacted]). The salesperson never informed me of the change in price and I did not realize until after the fact, having assumed Autonation Ford Katy would not break the law by advertising and quoting one price and then increase it without informing the purchaser (Bait and Switch). "A typo" is not an adequate defense against breaking deception laws under the Federal Trade Commission (FTC). I have contacted legal representation and will continue with available options.
The e-mail from the salesperson with exact wording on the day of the visit was:"Your Drive out is $15,897. What time today were you thinking about visit?
Chris"
These devious tactics are unacceptable and should not be allowed to continue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and had no choice but to take this offer because...
the dealership would not state the vehicle had been repainted. I started this complaint and in the same day, a week after my initial complaint and SEVERAL calls and texts, they finally took notice and did something. Case can be closed now though. Thanks!
I did not buy my car from AutoNation Katy, but because it was still under warranty and I live in Katy I was having it serviced there. I had my oil changed and a local mechanic who informed me that I had a transmission leak in my 2013 C-max. Because of the Warranty I decided to get this taken care of at Auto Nation Ford Katy. On my first visit I was working with a young man named Blake. He wasn't friendly at all, but he wasn't down right rude, he just really could've cared less that I was there and seemed to be somewhat annoyed. I was told that they had to put dye in the car and that it couldn't be fixed until we knew where the leak was (Totally understandable right?). He had told me to schedule an oil change and then they could look at it later. First off why couldn't they just look at it with out charging me for an oil change? Secondly My old didn't need changing for AWHILE so ? why was I waiting? Anyway, moving on, I brought my car back several months later for oil change and again to take care of the transmission. I was told, again by Mr. Personality Blake, that they only had one guy doing transmissions and he had 3 cars in front of me and if I wanted it done I'd have to leave it there for who knows how long. I had mentioned how My warranty was out coming up in a few months and Blake Scoffed at me and said "Well we'll DEFINITELY get it done by then." Fast Forward a few months later, Texas has the worst floods it's seen in YEARS and I can't get the service done... AGAIN. I asked to work with another consultant as my previous once never communicated with me (honestly hearing NOTHING is worse than hearing bad news) I came in and asked to work with someone besides Blake. His name was James, He was nice enough, but with the flooding they were swamped and out of rental cars so the repair was delayed again. Finally my warranty is about to expire so I just drop the car off (I did make an appointment) told them to keep it however long it took just FIX IT so it's covered my my warranty. If you're counting this is TRIP 4. I was now working with someone named Joey because James didn't do warranty repairs so had to give me to someone else. Joey was also nice enough, but you could tell he was swamped and stretched pretty thin. Day 1 I go no update on anything and finally got a call at end of business day 2 after I left another voicemail. I finally just had my boyfriend call after I felt like I was again ,getting run around and not being communicated with. The car was repaired faster than expected ( FINALLY) It only took 3 days. NOW that being said when I got the car home the dash / parts around my radio were put back together improperly and are sticking out in weird places. I made ANOTHER appointment to go back (Trip #5) and Joey was on vacation so was told no one could help me? This was a problem that YOU created? I made another trip and no one could take some time to even try and look at it? could've been an easy fix. I then asked to speak to a manager who had a LINE of people already waiting to speak with her, which says a lot and doesn't surprise me one bit. I don't know what it would take to get your act together Ford, but I'd start looking into it ASAP.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. As of Thursday evening March 17th I still have not received the check which was issued end of last week and mailed. If it was issued I would like a copy of the actual check front & back.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
The customer came into the dealership on December 14th to cancel his warranty. The cancellation was completed and a check was mailed to his lienholder on December 21st. The customer paid his loan off the end of December before the check had hit and posted to his account. He has...
been contacted and informed that he simply needs to call the lienholder to inquire as to the status of them returning the money to his closed account.
Documents were received on 4/7/15 for customer's total loss on vehicle and were submitted for cancellation same day. The customer was informed of the 6-8 week turn around time for completion and has been in steady contact with the finance department since. The process should be...
Revdex.com:
This letter is to inform you that AutoNation Ford Katy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/15/2015 1:26:59 PM and assigned ID [redacted]
Regards,
Josh P***, GSM of Autonation Ford Katy, spoke with the customer about her concerns She told me that she appreciated the response and I apologized for the lack of communication on the dealerships behalf She informed me that she had the information that she needed now and her concerns were resolved I gave her my personal cell phone and instructed her to contact me directly if any other concerns were to arise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and had no choice but to take this offer because the dealership would not state the vehicle had been repaintedI started this complaint and in the same day, a week after my initial complaint and SEVERAL calls and texts, they finally took notice and did somethingCase can be closed now thoughThanks!
Revdex.com: This letter is to inform you that after how Auto Nation behave with us, today I have purchase/order the truck from [redacted] ***.So, I don't want to deal anymore with them and hence like to close the case filed on 2/7/11:07:PM and assigned ID [redacted] Regards, ***
[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
We have sent the payment to his bank three times and all three times the check
has been rejected by his bankWe did send another check out this morning after
speaking to the bank and again confirming the payoff amountThey
should receive it by tomorrow morningWe will be contacting
his bank
again tomorrow to confirm that they have received it, and will also be
sure to ask them to remove any negative remarks form his credit
HORRIBLE CUSTOMER SERVICE!! NEVER USE IMAD ***He is the rudest person that I have ever met in my life, worst customer service ever provided
We reviewed the file, emails, and menus presented to this
customer. The salesperson misquoted the vehicle...
by exactly $2000.
The rebate on this vehicle was $2000 so it was a typo basically double using
the rebate. The customer was emailed bad information in error however, in
person every menu presented was correct including the one the customer did sign
off on. Customer also noted driving for hours to get here and they live
in [redacted]. This was a honest mistake that was corrected in person signed
off on by the customer. We believe this customer is trying to capitalize on
an error that has already been disclosed to them. The customer also purchased a rear mat for $100, a service contract for $467, and Gap for $399 that is also in the drive out that is now higher. All of those items are signed off on by the customer as well as the pricing.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
From: [redacted]
Sent: Sunday, August 07, 2016 1:59 PMTo: drteam <[email protected]>Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Issue has been resolved and reimbursement refund check recieved.
Revdex.com:
This letter is to inform you that AutoNation Ford Katy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/2/2016 and assigned ID [redacted].
Regards,
Josh P[redacted], GSM of Autonation Ford Katy, spoke with the customer about her concerns. She told me that she appreciated the response and I apologized for the lack of communication on the dealerships behalf. She informed me that she had the information that she needed now and her...
concerns were resolved. I gave her my personal cell phone and instructed her to contact me directly if any other concerns were to arise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11398337, and have determined that this proposed action would not resolve my complaint. The salesperson misquoted the price by at least $2000, and the e-mail had no reference to a rebate. There was a single manufacturer incentive listed at $2000 (to bring the list price to $14,199 and drive out at $15,897) and I have contacted [redacted] who assured me that there were no manufacturer incentives for this vehicle that expired on 04 February 2016, which is both the date I was sent the price and the date I purchased the vehicle. The comment in AutoNation Ford Katy's response stating, "it was a typo basically double using the rebate" is inaccurate as the e-mail with the quoted price shows only a SINGLE manufacturer incentive for $2,000. The detail in the e-mail sent from the salesperson on the day of the purchase shows the pricing as follows:
Autonation E-price: $16,199
Manufacturer Incentive: $2,000
AutoNation Price: $14,199
Drive Out is: $15,897
The ignorance in the response contesting where I drove from on the day of the purchase shows the dealer's lack of ethics and commitment to professionalism. I may have a house in [redacted], Texas, but I live and work in [redacted] and that is where I drove from on 04 February 2016 to purchase this vehicle (My employer's office is located at [redacted] in [redacted]). The salesperson never informed me of the change in price and I did not realize until after the fact, having assumed Autonation Ford Katy would not break the law by advertising and quoting one price and then increase it without informing the purchaser (Bait and Switch). "A typo" is not an adequate defense against breaking deception laws under the Federal Trade Commission (FTC). I have contacted legal representation and will continue with available options.
The e-mail from the salesperson with exact wording on the day of the visit was:"Your Drive out is $15,897. What time today were you thinking about visit?
Chris"
These devious tactics are unacceptable and should not be allowed to continue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and had no choice but to take this offer because...
the dealership would not state the vehicle had been repainted. I started this complaint and in the same day, a week after my initial complaint and SEVERAL calls and texts, they finally took notice and did something. Case can be closed now though. Thanks!
We have tried to resolve the matter with the customer. We repainted the vehicale for him and also gave him a free bedliner.
I did not buy my car from AutoNation Katy, but because it was still under warranty and I live in Katy I was having it serviced there. I had my oil changed and a local mechanic who informed me that I had a transmission leak in my 2013 C-max. Because of the Warranty I decided to get this taken care of at Auto Nation Ford Katy. On my first visit I was working with a young man named Blake. He wasn't friendly at all, but he wasn't down right rude, he just really could've cared less that I was there and seemed to be somewhat annoyed. I was told that they had to put dye in the car and that it couldn't be fixed until we knew where the leak was (Totally understandable right?). He had told me to schedule an oil change and then they could look at it later. First off why couldn't they just look at it with out charging me for an oil change? Secondly My old didn't need changing for AWHILE so ? why was I waiting? Anyway, moving on, I brought my car back several months later for oil change and again to take care of the transmission. I was told, again by Mr. Personality Blake, that they only had one guy doing transmissions and he had 3 cars in front of me and if I wanted it done I'd have to leave it there for who knows how long. I had mentioned how My warranty was out coming up in a few months and Blake Scoffed at me and said "Well we'll DEFINITELY get it done by then." Fast Forward a few months later, Texas has the worst floods it's seen in YEARS and I can't get the service done... AGAIN. I asked to work with another consultant as my previous once never communicated with me (honestly hearing NOTHING is worse than hearing bad news) I came in and asked to work with someone besides Blake. His name was James, He was nice enough, but with the flooding they were swamped and out of rental cars so the repair was delayed again. Finally my warranty is about to expire so I just drop the car off (I did make an appointment) told them to keep it however long it took just FIX IT so it's covered my my warranty. If you're counting this is TRIP 4. I was now working with someone named Joey because James didn't do warranty repairs so had to give me to someone else. Joey was also nice enough, but you could tell he was swamped and stretched pretty thin. Day 1 I go no update on anything and finally got a call at end of business day 2 after I left another voicemail. I finally just had my boyfriend call after I felt like I was again ,getting run around and not being communicated with. The car was repaired faster than expected ( FINALLY) It only took 3 days. NOW that being said when I got the car home the dash / parts around my radio were put back together improperly and are sticking out in weird places. I made ANOTHER appointment to go back (Trip #5) and Joey was on vacation so was told no one could help me? This was a problem that YOU created? I made another trip and no one could take some time to even try and look at it? could've been an easy fix. I then asked to speak to a manager who had a LINE of people already waiting to speak with her, which says a lot and doesn't surprise me one bit. I don't know what it would take to get your act together Ford, but I'd start looking into it ASAP.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. As of Thursday evening March 17th I still have not received the check which was issued end of last week and mailed. If it was issued I would like a copy of the actual check front & back.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
The customer came into the dealership on December 14th to cancel his warranty. The cancellation was completed and a check was mailed to his lienholder on December 21st. The customer paid his loan off the end of December before the check had hit and posted to his account. He has...
been contacted and informed that he simply needs to call the lienholder to inquire as to the status of them returning the money to his closed account.
Documents were received on 4/7/15 for customer's total loss on vehicle and were submitted for cancellation same day. The customer was informed of the 6-8 week turn around time for completion and has been in steady contact with the finance department since. The process should be...
complete in the next week or two.
Revdex.com:
This letter is to inform you that AutoNation Ford Katy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/15/2015 1:26:59 PM and assigned ID [redacted]
Regards,