Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Tuesday, January 19, 2016 8:52 PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
I rejected the company offer in regards to this complaint but did not see the area to express why I declined. AutoNation has not called me back on this matter and that is the problem; they do not return calls. As I stated in the complaint, I did cancel on December 14 and I did pay off the lienholder later in December. I contacted the lienholder in early January I believe to inquire if they had received the check from AutoNation. They informed me that since the lien was paid in full, the loan account was closed and therefore the check from AutoNation would be returned. As far as I know, I trust that [redacted] has done this. And since no one at AutoNation will call me back on this, I have no idea what is up. AutoNation should be able to check with their accounting department and see if the check has been returned and then re-issue to me. They should be able to check with [redacted], the former lienholder to verify that the car is paid off. They should be able to check with their bank to verify that the check has not cleared their bank.
[redacted]
Revdex.com:
This letter is to inform you that after how Auto Nation behave with us, today I have purchase/order the truck from [redacted].So, I don't want to deal anymore with them and hence like to close the case filed on 2/7/2015 11:07:54 PM and assigned ID...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Tuesday, January 19, 2016 8:52 PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
I rejected the company offer in regards to this complaint but did not see the area to express why I declined. AutoNation has not called me back on this matter and that is the problem; they do not return calls. As I stated in the complaint, I did cancel on December 14 and I did pay off the lienholder later in December. I contacted the lienholder in early January I believe to inquire if they had received the check from AutoNation. They informed me that since the lien was paid in full, the loan account was closed and therefore the check from AutoNation would be returned. As far as I know, I trust that [redacted] has done this. And since no one at AutoNation will call me back on this, I have no idea what is up. AutoNation should be able to check with their accounting department and see if the check has been returned and then re-issue to me. They should be able to check with [redacted], the former lienholder to verify that the car is paid off. They should be able to check with their bank to verify that the check has not cleared their bank.
[redacted]
The dealership is working with the customer currently to resolve any issues.
Revdex.com:
This letter is to inform you that after how Auto Nation behave with us, today I have purchase/order the truck from [redacted].So, I don't want to deal anymore with them and hence like to close the case filed on 2/7/2015 11:07:54 PM and assigned ID...
[redacted]
Regards,
[redacted]