AutoNation Honda Chandler

'Segoe UI They should notify me that my car is leaking on the invoice or told me when I picked up my car how coincidence that could be after the change oil and this problems occurred or happeningso I took the car home and my frustration began cause after the changed or after that appointment to the dealer I don't want even want to used the car so on Jan I called the customer service and to ask them again what resolution do I have a Tatum the manager said she will talked to the service manager Dustin M [redacted] and this manager told me to bring the car again for another inspection and told me the same thing that these problem had been going on for sometimes and the best he could do is give me a discount like after market parts like $or something

I received a recall-notice for my Honda Ridgeline about the inflator of the passenger airbagSince this is a safety hazard, I called "Auto Nation Honda" in Chandler on July to make an appointment in order to get the problem fixedI was told the spare parts needed to be ordered and I would get a call as soon as they hat the parts available Because nobody had called me I called again on July and asked about the status of the orderI was told the spare parts were not there and they'd order them again, and, of course, call meI never received a call back On July 22, I called [redacted] in ***, **The service department informed me it would take days to get the airbag and they set up an appointment for July right away On July the car got fixed "Auto Nation Honda" didn't only show a unacceptable customer service, they obviously don't care a straw about their obligations toward the manufacturer of their product

We apologize for the inconvenience this has causedPlease call our service center and schedule an appointment with one of our service advisorsYou will be given a rental, free of charge and we will take a look at the brakes to see where the issue isWe appreciate your business and we want to solve this issue for youOur number is [redacted] We look forward to seeing you soon!

Hello ***, I sincerely apologize for this happening to you! Customer service is of the utmost importance and we want all of our guests to feel like their car is being taken care ofDue to the incident, we will absolutely redo your oil change free of charge and you can expect the oil change after that to be taken car of for youYou can call us at [redacted] to schedule a time that works best for youWhen scheduling your appointment please let us know when a good time is for our team to go to your house and take a look at the oil stainWe have the necessary tools to be able to clean that for you and we can have someone out as soon as you would like for them toPlease let us know of any other concernsWe appreciate your business and we would like to have you as a long term guest here at AutoNation Honda Chandler!

This was my second experience at Auto Nation HondaUnlike most car buying experiences which can be agonizing, the staff and sales people were kind, courteous, helpful and listened to what I had sayAlan G [redacted] A [redacted] allowed me to take my time and shop without pressureI will refer my friends and family

On July 27th, I brought my Honda Pilot in to try and resolve a problem with my car battery repeatedly dyingI had already had to replace the battery twice and have a new alternator installed as well (this work was not done at AutoNation ***) I put the second brand new battery in the Pilot on July 25thI decided to have my vehicle checked for an outstanding electrical problem, so I dropped my Pilot off for testing on the 27th and picked it up on the the 28th The service department told me that there was nothing wrong with my vehicleI was charged $65, and I took my Pilot home On the morning of July 30th, my vehicle had a dead battery and wouldn't start againI had my Pilot towed to Henry Brown Ford in *** ***, and they replaced the AC Compressor Relay that was draining amps from the battery
After a call from AutoNation the next week asking whether or not I was satisfied with the service I received, I was forwarded to Steve, the *** manager at AutoNation Honda *** Steve said that since the tech didn't find any problems with my vehicle, he would reimburse me the $I paid and credit my account with some free servicesSteve said that he would have a check mailed to me and send me an email confirming the free servicesI have spoken to Steve four times in the two and a half months since my vehicle was tested, and he has told me that a "check was in the mail" and he is about to send me a confirmation email As of 10/28/16, I have not received a check and I haven't recieved an email to confirm the promises that Steve made to me concerning the refund and service creditsThe people who we have dealt with at AutoNation have been curtious and professional, but they have also blown us off and have not kept their promises

Hello [redacted], I sincerely apologize for this happening to you! Customer service is of the utmost importance and we want all of our guests to feel like their car is being taken care of. Due to the incident, we will absolutely redo your oil change free of charge and you can expect the oil change...

after that to be taken car of for you. You can call us at [redacted] to schedule a time that works best for you. When scheduling your appointment please let us know when a good time is for our team to go to your house and take a look at the oil stain. We have the necessary tools to be able to clean that for you and we can have someone out as soon as you would like for them to. Please let us know of any other concerns. We appreciate your business and we would like to have you as a long term guest here at AutoNation Honda Chandler!

I placed a good faith deposit on a vehicle and received an email confirmation that they would hold the vehicle for 48 hours. They sold the vehicle to someone else shortly after charging my credit card for the deposit. They also charged more to my credit card than I authorized.

'Segoe UI', Arial, Helvetica, sans-serif; background-color: rgb(239, 239, 239);">They should notify me that my car is leaking on the invoice or told me when I picked up my car how coincidence that
could be after the change oil and this problems occurred or happening.. so I took the car home and my frustration began cause after the changed or after that appointment to the dealer I don't want even want to used the car so
on Jan 28 I called the customer service and to ask them again what resolution do I have a Tatum the manager said she will talked to the service manager Dustin M[redacted] and this manager told me to bring the car again for
another inspection and told me the same thing that these problem had been going on for sometimes and the best he could do is give me a discount like after market parts like $600 or something

I received a recall-notice for my 2006 Honda Ridgeline about the inflator of the passenger airbag. Since this is a safety hazard, I called "Auto Nation Honda" in Chandler on July 07 to make an appointment in order to get the problem fixed. I was told the spare parts needed to be ordered and I would get a call as soon as they hat the parts available.
Because nobody had called me I called again on July 18 and asked about the status of the order. I was told the spare parts were not there and they'd order them again, and, of course, call me. I never received a call back.
On July 22, I called [redacted] in [redacted], **. The service department informed me it would take 3 days to get the airbag and they set up an appointment for July 29 right away.
On July 29 the car got fixed.
"Auto Nation Honda" didn't only show a unacceptable customer service, they obviously don't care a straw about their obligations toward the manufacturer of their product.

This was my second experience at Auto Nation Honda. Unlike most car buying experiences which can be agonizing, the staff and sales people were kind, courteous, helpful and listened to what I had say. Alan G[redacted] allowed me to take my time and shop without pressure. I will refer my friends and family.

We apologize for the inconvenience this has caused. Please call our service center and schedule an appointment with one of our service advisors. You will be given a rental,  free of charge and we will take a look at the brakes to see where the issue is. We appreciate your business and we...

want to solve this issue for you. Our number is [redacted]. We look forward to seeing you soon!

We have contacted the customer in hope's to get him a reasonable discount on the needed serivce. On future visits we intend on making his experience satisfactory in giving him a very detailed multi-point inspection evaluation.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and am using this statement to provide my conditional acceptance of their offer.  In the event that Autonation Honda is able to return my car to it's proper working order, the order it was in prior to them performing service, I will consider this issue resolved.  However, if the car is not returned to it's proper condition, then this issue will not be resolved.  This complaint should not be considered closed until the Revdex.com receives further correspondence that in fact the issue has been resolved.

Regards,

This was my second experience at Auto Nation Honda. Unlike most car buying experiences which can be agonizing, the staff and sales people were kind, courteous, helpful and listened to what I had say. Alan G[redacted] allowed me to take my time and shop without pressure. I will refer my friends and family.

'Segoe UI', Arial, Helvetica, sans-serif; background-color: rgb(239, 239, 239);">They should notify me that my car is leaking on the invoice or told me when I picked up my car how coincidence that
could be after the change oil and this problems occurred or happening.. so I took the car home and my frustration began cause after the changed or after that appointment to the dealer I don't want even want to used the car so
on Jan 28 I called the customer service and to ask them again what resolution do I have a Tatum the manager said she will talked to the service manager Dustin M[redacted] and this manager told me to bring the car again for
another inspection and told me the same thing that these problem had been going on for sometimes and the best he could do is give me a discount like after market parts like $600 or something

On July 27th, I brought my Honda Pilot in to try and resolve a problem with my car battery repeatedly dying. I had already had to replace the battery twice and have a new alternator installed as well (this work was not done at AutoNation [redacted]). I put the second brand new battery in the Pilot on July 25th. I decided to have my vehicle checked for an outstanding electrical problem, so I dropped my Pilot off for testing on the 27th and picked it up on the the 28th. The service department told me that there was nothing wrong with my vehicle. I was charged $65, and I took my Pilot home. On the morning of July 30th, my vehicle had a dead battery and wouldn't start again. I had my Pilot towed to Henry Brown Ford in [redacted], and they replaced the AC Compressor Relay that was draining 3 amps from the battery.

After a call from AutoNation the next week asking whether or not I was satisfied with the service I received, I was forwarded to Steve, the [redacted] manager at AutoNation Honda [redacted]. Steve said that since the tech didn't find any problems with my vehicle, he would reimburse me the $65 I paid and credit my account with some free services. Steve said that he would have a check mailed to me and send me an email confirming the free services. I have spoken to Steve four times in the two and a half months since my vehicle was tested, and he has told me that a "check was in the mail" and he is about to send me a confirmation email. As of 10/28/16, I have not received a check and I haven't recieved an email to confirm the promises that Steve made to me concerning the refund and service credits. The people who we have dealt with at AutoNation have been curtious and professional, but they have also blown us off and have not kept their promises.

We apologize for the inconvenience this has caused. Please call our service center and schedule an appointment with one of our service advisors. You will be given a rental,  free of charge and we will take a look at the brakes to see where the issue is. We appreciate your business and we...

want to solve this issue for you. Our number is [redacted]. We look forward to seeing you soon!

I placed a good faith deposit on a vehicle and received an email confirmation that they would hold the vehicle for 48 hours. They sold the vehicle to someone else shortly after charging my credit card for the deposit. They also charged more to my credit card than I authorized.

We as a company are working on making sure our customers are completely satisfied with their service. We have extended a substantial discount for the customer to have the issue with his car fixed. We would like to have a second opportunity to make things right and we have noted in him account that he does get the discounted service if and/or when he decides to get the service done as well as make sure that in the future his fully aware of the state of his vehicle each and every time. We hope to be able to gain Mr. I[redacted] as a continued customer and we are striving to make the changes necessary to make our guests experiences excellent.