AutoNation Honda Chandler

Response: Contacted customer, processed refund, customer is happy with service

I received a recall-notice for my 2006 Honda Ridgeline about the inflator of the passenger airbag. Since this is a safety hazard, I called "Auto Nation Honda" in Chandler on July 07 to make an appointment in order to get the problem fixed. I was told the spare parts needed to be ordered and I would get a call as soon as they hat the parts available.

Because nobody had called me I called again on July 18 and asked about the status of the order. I was told the spare parts were not there and they'd order them again, and, of course, call me. I never received a call back.

On July 22, I called [redacted] in [redacted], **. The service department informed me it would take 3 days to get the airbag and they set up an appointment for July 29 right away.

On July 29 the car got fixed.

"Auto Nation Honda" didn't only show a unacceptable customer service, they obviously don't care a straw about their obligations toward the manufacturer of their product.