AutoNation Honda Costa Mesa

CUSTOMER TO BE REFUNDED $AND POLICY ON SHUTTLE PICK UP HAS BEEN CHANGED

We are sorry for time issue and most were unavoidable We had down time due to dealing with the warranty side of the repairWe also had down time due to getting a tool needed to do this job right First thing that needed to be determined, is this warranty or from an outside influence (misuse) There is alot that was not said in this complaint Customer contacted Honda after it was explained that we would not warranty the reapir because of misuse Flywheel was colored blue (high heat) and had heavy wear on it The clutch pressure plate is scored, blue/dark blue and with chatter looking blue coloring This is abfor these cars except with severe driving (hard clutch work such as "dumping the clutch" from a stop) We explained our findings to Honda and let them decide if they wanted to help this created a little time delay also in the end it was going to be the customers responseability We have retained the parts so that if need be we can prove our point of misuse.We feel the customer is lashing out because he did not get what he wanted which was all new parts at no cost [redacted] Service Director

as the General Manager I have not been made aware of this concern.I welcome and suggest that the customer reach out to me directly (714-434-office), so we can arrange a meeting here at Honda Costa Mesa with all parties involved (customer, Service Manager, General Manager).I'd like to resolve the customers concern.best regards,* [redacted] General Manager

The GM has contacted Mr*** and the finance Director has emailed Mr*** regarding his car registrationThe Registration will be processed with the DMV todayThere will also be a follow up with Mr*** about his registration

The customer has been contacted and the concern with the owners manual has been resolvedSpoke to customer and apologized and also arranged to have a owners manual sent to her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never stated I wanted anything done for free,  I have been an currently willing to pay for all necessary repairs for my vehicle. If you actually look into the history of the car which I presented to your facility you will see when the car was purchased I needed 2 new axles and 3 and 4 gear were fixed from honda in glen cove. So how is it possible for me to mess up a clutch when the transmission needed repairs before I purchased the car? I am dissatisfied with the lack of communication it had to call 6-7 times for return phone call any time I wanted a status update. When I brought in the car Alex stated you can confirm this with Bobby in parts the following "if honda previously repaired you transmission and we need to replace any on the parts which they installed, you will not have to pay the labor to take apart the transmission all I have to pay for are the new clutch, flywheel, and pressure plate." To that I agreed, once I received my bill that is NOT what I was billed for. I was billed for the parts which I agreed to and the disassembly and remove of the transmission which I was informed prior would done for free since HONDA already took it apart to fix it.  Money had never been an issue, if my car needs something I am more than happy to pay for it being mislead, and lied to are the issues as hand.
Regards,
[redacted]

CUSTOMER TO BE REFUNDED $40. AND POLICY ON SHUTTLE PICK UP HAS BEEN CHANGED

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
     May 17 I tried calling the General Manager, Mr. M [redacted]l; after few voicemails, I spoke with Mr. [redacted]l Friday, May 19.He said he would look and check with Service Manager, Steve Quintero and their Collision Center; then said he would get back with me on Monday May 22.  I emailed photos that I took of the damage from the day of my car's appointment.      It is July and I have not yet heard back from Mr. [redacted] regarding the damage on my car. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]

as the General Manager I have not been made aware of this concern.I welcome and suggest that the customer reach out to me directly (714-434-5200 office), so we can arrange a meeting here at Honda Costa Mesa with all parties involved (customer, Service Manager, General Manager).I'd like to resolve...

the customers concern.best regards,*. [redacted]General Manager

CUSTOMER MEETING WITH THE GM NEXT WEEEK

We are sorry for time issue and most were unavoidable.  We had down time due to dealing with the warranty side of the repair. We also had down time due to getting a tool needed to do this job right.   First thing that needed to be determined, is this  warranty or from...

an outside influence (misuse).  There is alot that was not said in this complaint.  Customer contacted Honda after it was explained that we would not warranty the reapir because of misuse.  Flywheel was colored blue (high heat) and had heavy wear on it.  The clutch pressure plate is scored, blue/dark blue and with chatter looking blue coloring.  This is abnormal for these cars except with severe driving (hard clutch work such as "dumping the clutch" from a stop).  We explained our findings to Honda and let them decide if they wanted to help.  this created a little time delay also.  in the end it was going to be the customers responseability.  We have retained the parts so that if need be we can prove our point of misuse.We feel  the customer is lashing out because he did not get what he wanted which was all new parts at no cost.  [redacted] Service Director

The $1,000 in questions was a hold check that was never deposited.  It is Check #[redacted] for the amount of $1,000.  This check was never cashed because we were unable to retain financing for the client. Mr. [redacted] is owed no money.  His claim holds no merit.
 
Thank...

you
 
[redacted] 
General Manager
AutoNation Honda Costa Mesa
Direct 714 [redacted]
Fax 714 540- 6527 
[redacted]@autonation.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I was shopping around for a 2014 Honda Civic ** Coupe. I filled out some of my information on Truecar.com and AutoNation Honda in Costa Mesa was the first car dealership to contact me by phone. I have been in negotiations with Honda World of Westminster before regarding the pricing of the vehicle just the day before. [redacted], the Internet Sales Manager, called me on my cellphone directly and asked if I was still interested in the Civic **. I answered that I was still interested. [redacted] proceeded to assure me that they had an ** in white in stock and that I should make an appointment to come and see the car. I told [redacted] that I would not be interested in coming in unless they can beat or match $24,500. [redacted] confirmed that if AutoNation Honda could "match or beat" $24,500, will I come in? I answered in the affirmative. The appointment was set for 7/20/14 at 6:00pm. A day after, someone from the sales department there contacted me again to remind me of my appointment and asked if I had any questions. I said I did not.

Come the day of the appointment, as soon as I came in, I could not find [redacted] anywhere. As my mother, my fiance, and myself sat down with the sales associate and manager to negotiate the price, they said they could not anywhere close to my quoted price of $24,500 that I received over the phone. The manger there proceeded to play the blame game and blame [redacted] for quoting me such a low price. Furthermore, the ** that I asked for was never in stock. Only the ** with Navigation was in stock, which they quoted me for nearly $27,000. Furthermore, [redacted] also assured me that they had a ** Sedan in the showroom for me to look at, but there was not.

After about an hour at the dealership, I left without a car. Our entire Sunday afternoon was wasted. They quoted us a price over the phone WELL UNDER what they were willing to sell the car for. I bought the car at Honda Westminster, they honored the price that they initially gave me over the phone.Desired Settlement: The manager that day promised to call me back the next morning with an explanation of why I was quoted such a low price that they just couldn't honor. He was supposed to talk with his boss and get back to me. This never happened. I guess they wish I would just go away on my own. Bad business practice and unfair dealing.

Business

Response:

I spoke with Internet Sales Manager about this today. He remembers speaking to Mr. [redacted] about this when he arrived. Our internet sales person who spoke to Mr [redacted] was off that day. Mr [redacted] presented a price that he had been offered at another Honda Dealership and said that our sales person told him that we would do the same price. My manager asked to see the email from our sales consultant and at that point Mr [redacted] said it was verbal over the phone. The sale Manager then contacted the sales person who told him that she had never promised any price. The Civic ** model is a hard to come by rare model. We send out all of our pricing quotes in writing to protect not only the customer but us as well, just in case the sales person is off we will know where we are at in the process. I believe that Mr [redacted] was working with several dealers and might have been confused on who was quoting what. I stand behind my sales person who maintains that she never quoted any price. If this was an issue it would have came up before. I'm glad that Mr [redacted] was able to purchase the vehicle he wanted, but I'm not happy that he has slandered my sales persons name in the process. Again we don't quote numbers over the phone with our internet team. It is always in writing on a sales menu so there is never any confuison on what was promised.

Thanks for your time

Review: I purchased a 2012 Honda Accord Brand New. Recently there were issues with my vehicle, the vehicle had issues starting. I tried many different times starting my vehicle, though it would not start. Then there were days when my car did start, In addition to that, my car shut off randomly on its own while I was driving. After two weeks of issues, I took my car to the dealership to have it diagnosed. The issue was involving an aftermarket alarm that was installed into my car prior to my purchase. I was never notified of this. The dealership failed to omit this at the time of purchase. Since then the dealership has removed the device from my vehicle. Although, I am uncomfortable with the vehicle now and extremely outraged by the inconveniences this has caused me.Desired Settlement: I would like to be compensated for the amount of stress and inconveniences this has caused me. In addition, I would like for the car dealership to buy back my vehicle and repay the full amount which I have paid for this vehicle. I no longer trust the vehicle and do not feel safe any longer. I would like for the dealer to repay me for the full amount I have paid for this car so far, stress and inconveniences this has caused me.

Business

Response:

CUSTOMER MEETING WITH THE GM NEXT WEEEK

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Well, I went in to buy a car, and I filled out all of the paperwork, and when it came time to pay, I wrote a check.. they replied by telling me that they cant let me take th car off the lot incase the check didnt go threw, but they could hold the check to ensure that they would not sell the car to anybody else until the next day when we could bring cash. So when we went in the next day, we paid for the car in full, IN CASH, and we got to drive away in the car. Two days later when I loook at my bank statement, it states that the Dealership went ahead and cashed the check that they said they wouldn't, AFTER I had already paid for the car in cash.Desired Settlement: I would like the FULL amount of the check, plus money for compensation of my time, I now owe late fees on bills, etc

Consumer

Response:

Review: I bought a car her on june 25 2013, made a $3,000 downpayment. after 2 weeks they told me to return the car to the dealership coz they're still trying to get me approved to the lenders. so I returned the car on july 14 (sunday) and was told to expect a call on monday on the status of the deal. but after only 3 days since I returned the car I saw it on their website posted for sale and they didn't even inform me. I didn't call them and waited till the following monday to talk to their manager about the situation but no satisfactory action was done. I requested for a refund, the $2000 was returned already but the remaining $1000 which they say would be mailed to me last week has not arrived yet. I made a follow up and was again told it will arrive this week. but no check yet up to the time of this posting.

Product_Or_Service: honda odysseyDesired Settlement: See Complaint Text

Business

Response:

The $1,000 in questions was a hold check that was never deposited. It is Check #[redacted] for the amount of $1,000. This check was never cashed because we were unable to retain financing for the client. Mr. [redacted] is owed no money. His claim holds no merit.

Thank you

General Manager

AutoNation Honda Costa Mesa

Direct 714 [redacted]

Fax 714 540- 6527

[redacted]@autonation.com

Review: 7/1/15 3:00PMPower [redacted] Costa Mesa1. [redacted] described three problems, oil, transmission and tire rotation.2. My car got new tires one month before from a reputable tire company. I doubted that they didn't rotate the tires and install them in the correct manner.3. I told [redacted] about the problem I had the last time I had an oil change. A week after, my check engine light went on and when I checked the oil, the oil was completely empty. I added 4. He told me that he could reduce this oil change from $49 to $39. I believe he should have reimbursed me for the last oil change. I had called Customer Service immediately, but they didn't care and wanted documentation of the incident before the empty oil in which service had kept the bluetooth I had de-installed. I had to complain to the manager to get it back more than a week later.5. He told me that this service would take 2 hours, even though someone else had just told me that they were caught up for the day. 6. I didn't want to spend 2 hours in the waiting room, so I asked for the shuttle to drop me off at a cafe at the local mall. 7. The shuttle driver said that he had missed the turn and he dropped me off at a department store.8. I had to walk through the entire mall in pain to get to the cafe on the other side of the mall. When I asked him to pick me up at the "southern garage," he agreed and left.9. Two and a half hours later, I called and because it was 5:30, I was transferred to voicemail. When I finally reached a person, which was almost 6 o'clock, I told them that I was going to start walking, even though the [redacted] service center was several miles away and I walk with a cane which makes me very slow. I asked them to pick me up on "[redacted]"10. Ten minutes later, I received a call from the shuttle driver who said that he is at "[redacted]". I told the dispatcher that I did not know where "[redacted]" is because I've never been there and it would be very difficult to find "[redacted]" on foot.11. When I continued walking, I saw the shuttle pass me.12Desired Settlement: 12. I called the dispatcher and told her that I saw the shuttle pass me. I told her that I was going to call the police for help because I needed to pick up my car before the center closed for the night.19. I try not to have any dealings with this service center, but this center is the closest to my home and I don't have the time to go to another distant center. I just want my money returned from the prior oil change and this service center to deliver good service.

Business

Response:

CUSTOMER TO BE REFUNDED $40. AND POLICY ON SHUTTLE PICK UP HAS BEEN CHANGED

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,