Autonation Honda Renton

Good Afternoon,AutoNation Honda Renton did attempt to complete the transfer of Mr [redacted] personalized plates, unfortunately the request was denied by the Washington State DOL due to a pre-existing name discrepancy on the documents for the plates the customer wanted to transferI have spoken with the customer and agreed to reach out to the DOL to determine what addition information they will need to process the requested transfer of plates.Best Regards, Tom J***General ManagerAutonation Honda Renton

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, **

Complaint: [redacted] I am rejecting this response because:? The salesman said because of the crv incident, they were hoping to offer us three years free maintanance on the new vehicleI've responded with noI informed the salesman that the incident would be seperate from this new vehicle purchase and the salesman acknowledged my responseAfter trying to negotiate for the new vehicle, no offers seemed to work for usWe started to walk out when the salesman tried to make one last attempt to save the saleHe spoke to someone and the person said that they could offer us $more for the trade in for the new vehicleWe accepted that offer That being said, allow me to highlight the confusionThe salesman accepted and acknowledged that the new vehicle purchase was seperate from the crv incidentThe offer we accepted for $on the new vehicle was only for that new vehicle and had no association with the crv When the general sales manager called on the 25th of November, he said that he was responding to the Revdex.com complaintHe went on to explain that it was nobody's fault except the financing departmentHe told me that he was present on the day of my new vehicle purchaseI find this odd because on the day of my purchase Lori spoke to me and mentioned that her superior isn't presentI feel that they were belittling me because I wanted to start a new jobI don't think they understand that I am just trying to pay for school and better my futureI am an adult, however, just a young, new adult that is working hard and smart to make it in lifeWhen he called me, he mentioned that he was calling in regards of the Revdex.com onlyI went to renton honda on a few occasions because none of the promised phone calls happenedOnly when I went to renton honda in person I finally had acknowledgement of my problemWhen he called he also mentioned that he acknowledged that the $was not the compensation and that he would find another means to compensate me Sincerely,? [redacted] ? ? Sincerely, [redacted]

November 25, Revdex.comPO Box 1000DuPont, WA RE: ID # [redacted] Dear Ms [redacted] : Keith A [redacted] , General Sales Manager spoke with the Customer on 11/ 25/ regarding her complaint.Since the Customer submitted the complaint, she purchased an additional vehicle on Saturday,November 21, As a Goodwill gesture, we allowed an additional $towards her trade in,and she was satisfied with the entire purchase Renton Honda will consider this case closed ? Sincerely, Keith A [redacted] General Sales Manager Renton Honda

November 25, Revdex.comPO Box 1000DuPont, WA RE: ID # [redacted] Dear Ms [redacted] : Keith A [redacted] , General Sales Manager spoke with the Customer on 11/ 25/ regarding her complaint.Since the Customer submitted the complaint, she purchased an additional vehicle on Saturday,November 21, As a Goodwill gesture, we allowed an additional $towards her trade in,and she was satisfied with the entire purchase Renton Honda will consider this case closed Sincerely, Keith A [redacted] General Sales Manager Renton Honda

Revdex.com: I have had two conversations with Tom as well as his Assistant Manager, TrevorThey agreed to see the plate transfer through as well as cover all costI would consider that a fair resolution Sincerely, [redacted]

Complaint: ***
I am rejecting this response because: My car was already with my mechanic getting fixed when I called the dealership. I can't tell my mechanic to stop in the middle of his work. ALso, offering to fix the issue when the issue is being addressed is not really an offer. The dealership offered this knowing that there was nothing that could be done. I am not going to tow a half worked on car, so they can mess things up more. THis is just not proper. If the company was going to pay for the expenses, then reimburse me for the amount that they would have paid for using their own labor and parts. This is the amount they should have put into the car, prior to me leaving the lot with an unsafe car in the first place. It is negligence on the company's part for overlooking this issue.
Sincerely,
*** ***

Good Afternoon,AutoNation Honda Renton did attempt to complete the transfer of Mr*** personalized plates, unfortunately the request was denied by the Washington State DOL due to a pre-existing name discrepancy on the documents for the plates the customer wanted to transferI have spoken with
the customer and agreed to reach out to the DOL to determine what addition information they will need to process the requested transfer of plates.Best Regards, Tom J***General ManagerAutonation Honda Renton

Good Afternoon, I received your letter on 01/10/and sincerely apologize for the service experience you encountered here at Renton HondaI am glad that the issue has been brought to my attention and guarantee you that I will have it resolved as soon as possibleI am and will make
sure that the experience you encounter here in the future is exceptional as that is what we thrive for every dayAgain, I sincerely apologize for the service you received Please let me know what day works best for you so that we can resolve the matter Best Regards, Rahim S*** Service Manager AutoNation Renton Honda (425) ***@autonation.com

Good Morning,There was a clerical error in submitting Mr***'s service contract, it was missing his signature which was needed to activateThe issues has been resolved and his contact is now active with coverage beginning at the original purchase date. Best Regards, Tom J***

November 25,
Revdex.comPO Box 1000DuPont, WA
RE: ID #***
Dear Ms***:
Keith A***, General Sales Manager spoke with the Customer on 11/ 25/ regarding her complaint.Since the Customer submitted the complaint, she purchased an additional vehicle on
Saturday,November 21, As a Goodwill gesture, we allowed an additional $towards her trade in,and she was satisfied with the entire purchase
Renton Honda will consider this case closed
Sincerely,
Keith A***
General Sales Manager
Renton Honda

Sept 2016Re: Complaint ID ***I am sending you a rebuttal to the response you received from *** *** of AutoNation Honda of Renton on July 15th 2016.I am representing *** *** and acting as her agent Since August 5th when the situation came to my attention, I have been trying to negotiate with *** *** for a larger refund than they are offering as *** does not think the refund offer is fair.Since spending $with AutoNation and not resolving the problem, andsubsequently lodging the complaint with Revdex.com, *** *** took the car to a local mechanic who very quickly diagnosed the problem of the car dying as a faulty relay, and replaced it for $+ tax I am attaching the invoice from the local mechanic.*** *** is adamaNT that she asked for ONLY the problem of the car dying to be addressed She spent $2312.11on repairs and the issue was not resolved.AutoNation now claims that *** agreed to the additional work and claims there was a language barrier *** disagrees She says she was clear with *** *** that only the core problem should be focused on She only agreed to this work beca use she was told it would fix the problem of the car dyingAt the time she agreed with *** *** that any additional work done should be on the timing belt which was out of her budget There would be no point in addressing the additional issues if the car kept dying It would obviously be a waste of money.The Honda Civic that was brought to Auto Nation Honda is an older car with a blue book value of approximately $The problem it was brought in with was "CAR DIES WHILE DRIVING CUSTOMER HEARS A CLICK AND THEN CAR DIES"It is to be expectedthat an older car will have many issues that could be addressed, including but not limited to oil leaks, however *** *** asked that only the problem of the car dying while driving was addressedThe expectation of bringing it to the dealership was that HondaNation would have experienced mechanics with state of the art diagnostics and that the problem would be efficiently resolved Authorization by *** *** to do the work advised was given on the basis of expectation of the problem being related to the issue and resolved The problem was incorrectly diagnosed and work in excess of the value of the car was performed that did not solve the problem.The second attempt to fix the car also yielded no resultsIt was acknowledged at that time that the previous work done on May was not related to the problem and diagnostic fees waived as a goodwill gesture.The third attempt by AutoNation Honda offered at no charge (which as it turned out would not have fixed the car's problem of dying while driving) was declined by *** *** because she claims the free work was offered on the condition that she buy a new battery for $(this was omitted from ***s response to the Revdex.com and he denies that this was a condition)Trust at that point had been eroded and additional costs were incurred by *** *** towing the car to an alternative mechanic who solved the problem for $+ tax.Can you please help us to resolve this issueIt is undeniable that Auto Nation did work to improve the condition of the car, such as fix an oil leak, however these were issues that *** would not have agreed to if she had realized they were not part of the problem of the car dyingHer assum ption was that the diagnostic equipment used would correctly diagnose the problemIt would have been wasted work to fix an oil leak if the car wasunusable because of dying while driving.A continued blocking point is that Auto Nation feels there was a language barrierI have never had any trouble making *** understa nd meShe fully understands the issues.Can you help us please

Good Afternoon, I received your letter on 01/10/and sincerely apologize for the service experience you encountered here at Renton HondaI am glad that the issue has been brought to my attention and guarantee you that I will have it resolved as soon as possible I am and will make
sure that the experience you encounter here in the future is exceptional as that is what we thrive for every dayAgain, I sincerely apologize for the service you received Please let me know what day works best for you so that we can resolve the matter Best Regards, Rahim S*** Service Manager AutoNation Renton Honda (425) ***@autonation.com

Complaint: ***I am rejecting this response because:
The salesman said because of the crv incident, they were hoping to offer us three years free maintanance on the new vehicleI've responded with noI informed the salesman that the incident would be seperate from this new vehicle purchase and the salesman acknowledged my responseAfter trying to negotiate for the new vehicle, no offers seemed to work for usWe started to walk out when the salesman tried to make one last attempt to save the saleHe spoke to someone and the person said that they could offer us $more for the trade in for the new vehicleWe accepted that offer
That being said, allow me to highlight the confusionThe salesman accepted and acknowledged that the new vehicle purchase was seperate from the crv incidentThe offer we accepted for $on the new vehicle was only for that new vehicle and had no association with the crv
When the general sales manager called on the 25th of November, he said that he was responding to the Revdex.com complaintHe went on to explain that it was nobody's fault except the financing departmentHe told me that he was present on the day of my new vehicle purchaseI find this odd because on the day of my purchase Lori spoke to me and mentioned that her superior isn't presentI feel that they were belittling me because I wanted to start a new jobI don't think they understand that I am just trying to pay for school and better my futureI am an adult, however, just a young, new adult that is working hard and smart to make it in lifeWhen he called me, he mentioned that he was calling in regards of the Revdex.com onlyI went to renton honda on a few occasions because none of the promised phone calls happenedOnly when I went to renton honda in person I finally had acknowledgement of my problemWhen he called he also mentioned that he acknowledged that the $was not the compensation and that he would find another means to compensate me
Sincerely,
*** ***
Sincerely,*** ***

To whom it may concern,
The customer was refunded the full amount and the complaint has been satisfied
Thank you,
Keith A***General Sale ManagerAutoNation Honda Renton

Complaint: ***I am rejecting this response because:
The salesman said because of the crv incident, they were hoping to offer us three years free maintanance on the new vehicleI've responded with noI informed the salesman that the incident would be seperate from this new vehicle purchase and the salesman acknowledged my responseAfter trying to negotiate for the new vehicle, no offers seemed to work for usWe started to walk out when the salesman tried to make one last attempt to save the saleHe spoke to someone and the person said that they could offer us $more for the trade in for the new vehicleWe accepted that offer
That being said, allow me to highlight the confusionThe salesman accepted and acknowledged that the new vehicle purchase was seperate from the crv incidentThe offer we accepted for $on the new vehicle was only for that new vehicle and had no association with the crv
When the general sales manager called on the 25th of November, he said that he was responding to the Revdex.com complaintHe went on to explain that it was nobody's fault except the financing departmentHe told me that he was present on the day of my new vehicle purchaseI find this odd because on the day of my purchase Lori spoke to me and mentioned that her superior isn't presentI feel that they were belittling me because I wanted to start a new jobI don't think they understand that I am just trying to pay for school and better my futureI am an adult, however, just a young, new adult that is working hard and smart to make it in lifeWhen he called me, he mentioned that he was calling in regards of the Revdex.com onlyI went to renton honda on a few occasions because none of the promised phone calls happenedOnly when I went to renton honda in person I finally had acknowledgement of my problemWhen he called he also mentioned that he acknowledged that the $was not the compensation and that he would find another means to compensate me
Sincerely,
*** ***
Sincerely,*** ***

To whom it may concern,
The customer was refunded the full amount and the complaint has been satisfied
Thank you,
Keith A***General Sale ManagerAutoNation Honda Renton

Good Afternoon,I am writing in response to the complaint filed by *** *** regarding the purchase of a Toyota Landcruiser id#*** The client contact us regarding potential issues with the front differential on the vehicle discovered during a 3rd party inspectionWe
offer to have the vehicle re-inspected to confirm the findings and discuss a potential remedy. The client declined our offer and chose to have the work performed at her own expenseDue to the age and mileage the vehicle it was sold (see attached) Best Regards,Tom J***General Manager***

Sept 2016Re: Complaint ID ***I am sending you a rebuttal to the response you received from *** *** of AutoNation Honda of Renton on July 15th 2016.I am representing *** *** and acting as her agent Since August 5th when the situation came to my attention, I have been trying to negotiate with *** *** for a larger refund than they are offering as *** does not think the refund offer is fair.Since spending $with AutoNation and not resolving the problem, andsubsequently lodging the complaint with Revdex.com, *** *** took the car to a local mechanic who very quickly diagnosed the problem of the car dying as a faulty relay, and replaced it for $+ tax I am attaching the invoice from the local mechanic.*** *** is adamaNT that she asked for ONLY the problem of the car dying to be addressed She spent $2312.11on repairs and the issue was not resolved.AutoNation now claims that *** agreed to the additional work and claims there was a language barrier *** disagrees She says she was clear with *** *** that only the core problem should be focused on She only agreed to this work beca use she was told it would fix the problem of the car dyingAt the time she agreed with *** *** that any additional work done should be on the timing belt which was out of her budget There would be no point in addressing the additional issues if the car kept dying It would obviously be a waste of money.The Honda Civic that was brought to Auto Nation Honda is an older car with a blue book value of approximately $The problem it was brought in with was "CAR DIES WHILE DRIVING CUSTOMER HEARS A CLICK AND THEN CAR DIES"It is to be expectedthat an older car will have many issues that could be addressed, including but not limited to oil leaks, however *** *** asked that only the problem of the car dying while driving was addressedThe expectation of bringing it to the dealership was that HondaNation would have experienced mechanics with state of the art diagnostics and that the problem would be efficiently resolved Authorization by *** *** to do the work advised was given on the basis of expectation of the problem being related to the issue and resolved The problem was incorrectly diagnosed and work in excess of the value of the car was performed that did not solve the problem.The second attempt to fix the car also yielded no resultsIt was acknowledged at that time that the previous work done on May was not related to the problem and diagnostic fees waived as a goodwill gesture.The third attempt by AutoNation Honda offered at no charge (which as it turned out would not have fixed the car's problem of dying while driving) was declined by *** *** because she claims the free work was offered on the condition that she buy a new battery for $(this was omitted from ***s response to the Revdex.com and he denies that this was a condition)Trust at that point had been eroded and additional costs were incurred by *** *** towing the car to an alternative mechanic who solved the problem for $+ tax.Can you please help us to resolve this issueIt is undeniable that Auto Nation did work to improve the condition of the car, such as fix an oil leak, however these were issues that *** would not have agreed to if she had realized they were not part of the problem of the car dyingHer assum ption was that the diagnostic equipment used would correctly diagnose the problemIt would have been wasted work to fix an oil leak if the car wasunusable because of dying while driving.A continued blocking point is that Auto Nation feels there was a language barrierI have never had any trouble making *** understa nd meShe fully understands the issues.Can you help us please

Complaint: ***
I am rejecting this response because:the Dealership gave me their point inspection sheet which addressed the brakes and other safety items was in good condition. They did not disclose on this sheet that the items that they checked were truthfully checked and overlooked. A cracked front differential is not something you should be putting back out on the road. The fact that their mechanics overlooked this issue as well as another (brakes were not fully functioning) is the reason I did not want to take my car back to them to "remedy". I don't want duct tape to be a fix for this major item that should have been addressed prior to me leaving the lot.
Sincerely,
*** ***