AutoNation Nissan Chandler

customer has been refunded and over draft fee's have been paid

I recently (01/28/15) spent the afternoon at the auto nation Nissan in chandler arizonaWhile there, I came into contact with a [redacted] who is an Internet sales managerI explained to [redacted] that I was interested in a Nissan altimaI was able to select one through their inventory [redacted] printed out a sales paperI asked [redacted] if he could include tinted windows and floor mats within the price of the vehicle [redacted] advised me that this was not possibleI left the store and went to a different location, negotiated a sale under the same circumstances [redacted] text my phone on 01/29/asking if I was interested, I advised him that I already made a purchase [redacted] asked me the salesman's name twice and said,"thanks for wasting my time" via text

We received the Fox rent a car title for this customer today [redacted] will take her plates to Nissan Chandler for her pickup Thanks [redacted] Thank you, [redacted] General Manager

All issues correctedCustomer is keeping the vehicleInterest rate was reduced[redacted] General Manager

[redacted] asked me to meet his customerHe said he needed help because they had an appointment with [redacted] to see a white AltimaHe could not find the vehicleAs it turned out, the vehicle was in fact listed in our inventory only because it was pushed to us, then went to the body shop and put back into Hyundai’s inventoryI do not believe we ever physically had the AltimaI asked [redacted] to show them a used grey Altima, but they did not like the fact that it had 77K milesI then recommended showing them a new vehicle with no milesIf you give me their names, I can look up the menusI believe Ivan was the desk managerHe went out and explained to the customer why their trade was only worth 500.00Thank you,Denita

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I went here to look for a car for my daughter The salesman ended up taking me down the road to Autonation *** to see a CR-V I drove the CR-V and liked it Went back to Autonation Nissan where I was pressured to make a deal on the spot Spent some time discussing and when it became apparent I wasn't going to sign anything that day a manager rushed over to say the car needed to be taken back to Autonation *** immediately because it had been sold I was offered a last ditch effort to buy the vehicle on the spot or they would have to relinquish to the other buyer I declined The following morning I checked inventory and (surprise) found that the vehicle had, in fact, not been sold I spoke with a salesperson at the *** dealer who went out on the lot to confirm that the vehicle was still available It was I went back to Autonation Nissan and voiced my displeasure to the ***'t GM who seemed baffled and denied any wrongdoing Now the Used Car Mgr became concerned and attempted to assuage my suspicion that they had used a sleazy sales tactic He called the *** dealer in my presence and put the call on speaker so I could hear the (supposed) *** manager affirm that the car had been sold and was now in *** I left the Nissan dealer and drove to the *** lot Sure enough, there was the vehicle...not in *** but still for sale in ***, AZ I returned to the Nissan dealer and angrily reported my findings The salesperson I was working with called me when I angrily left and I can only assume that he was trying to pretend that I was interested in a different vehicle--one that I had viewed and rejected, and was in fact sold that day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. We did not buy the second car, not because of the mileage, but because the price was $2000 more than the advertised car.2. Despite their admission that they “never physically had the Altima”, AutoNation continues to advertise it for sale on the internet, this time at their Hyundai dealership in Tempe.3. When I enquired about it at the [redacted] dealership, I was told by their internet salesman ([redacted]) that he too could not locate the advertised car. 4. The photos shown on the internet are from two different cars, one white and the other blue.5. Your internet salesman ([redacted]) admitted to my wife and me that this car was not on their lot, looked “strange” on the records, and probably did not exist.6. He also told us that according to the records, that car had been for sale for over 70 months!7. And how does any of this affect the value of my trade-in?8. Ivan was not involved in this transaction, only you and [redacted].  And neither one of you explained to my satisfaction why the value of my trade-in was changed from $2500 to $500.9.  If I go to [redacted] or any other store in Arizona, they have to sell me at least one at the advertised price, even if the advertisement is in error.  Why should it be any different for AutoNation Nissan?10. This is a clear case of bait and switch, and I have copies of all the documents to prove it.Regards,[redacted]

All issues corrected. Customer is keeping the vehicle. Interest rate was reduced.[redacted]General Manager

I recently (01/28/15) spent the afternoon at the auto nation Nissan in chandler arizona. While there, I came into contact with a [redacted] who is an Internet sales manager. I explained to [redacted] that I was interested in a 2014 Nissan altima. I was able to select one through their inventory. [redacted] printed out a sales paper. I asked [redacted] if he could include tinted windows and floor mats within the price of the vehicle. [redacted] advised me that this was not possible. I left the store and went to a different location, negotiated a sale under the same circumstances. [redacted] text my phone on 01/29/15 asking if I was interested, I advised him that I already made a purchase. [redacted] asked me the salesman's name twice and said,"thanks for wasting my time" via text.

We received the Fox rent a car title for this customer today. ** will take her plates  to Nissan Chandler for her pickup.
Thanks
[redacted]
 
Thank you,
 
[redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for...

the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] asked me to meet his customer. He said he needed help because they had an appointment with [redacted] to see a white 2012 Altima. He could not find the vehicle. As it turned out, the vehicle was in fact listed in our inventory only because it was pushed to us, then went to the body...

shop and put back into Hyundai’s inventory. I do not believe we ever physically had the Altima. I asked [redacted] to show them a used grey Altima, but they did not like the fact that it had 77K miles. I then recommended showing them a new vehicle with no miles. If you give me their names, I can look up the menus. I believe Ivan was the desk manager. He went out and explained to the customer why their trade was only worth 500.00Thank you,Denita

I purchased a 2013 Nissan Altima in Sept. of 2016 after my 2000 Nissan Maxima began to have too many issues for me to afford to fix anymore. I purchased this car as an investment for my future, hoping to save my wallet from future expenses and repairs on my Maxima. The car was purchased with 88,000 miles on it, and so it did not qualify for an extended warranty (according to my salesperson, Billy). Shortly after purchasing the vehicle (about 2 and a half months after) my car began to act weird while in low gears. Eventually, my car began to stall out and the engine would actually turn off in the middle of traffic while waiting at red lights. Concerned for my safety, I contacted the service department to schedule an appointment to have the car looked at. In the meantime, I began to do a little research on the make and model/year of my vehicle. To my surprise, the exact problems I was having had been reported by literally HUNDREDS of people in online car forums. I discovered that the CVT transmission in the vehicle was the culprit for the stalling issues my car was having. From there, I went to Nissan's website to see if my VIN qualified for a recall on the issue. To my relief, it did. I then reached out again to the service department of the dealership to let them know of my findings. Right of the bat I was met with skepticism and was told that "my VIN needed to be verified to see if it was in fact affected by the recall". No problem, I can understand needing verification, but this is where I began to feel taken advantage of. I knew exactly what was wrong with my car- the transmission was faulty. Still, I was informed that I needed to pay $120 for them to run a diagnostics report on my vehicle to verify the problem. After being given the run around for several hours, contacting multiple people, and being told: "we're a business, this is how we make money" I was able to get the fee waived. The next day I received the call I was dreading, my transmission was shot and I needed to pay for the repairs. I was quoted at $4,000! I could not believe what I was hearing. A car I had only been driving for 2 and a half months needed a complete transmission overhaul, and I was stuck with the bill because I did not have an extended warranty (though was told the vehicle did not qualify for one). When I inquired about the recall my car qualified for, I was told that it meant nothing, and that my problems were much larger than that. I am still in a struggle working with the dealership to help me out. Please, if you are considering purchasing a vehicle from this lot, RECONSIDER!! They simply do not value or strive to create long-term repeat customers by providing excellent customer service, but rather nickle and dime the unfortunate ones who chose to do business with them. I am beyond ashamed of the way they conduct their operation because I myself am a sales person who works in the industry, and I can only hope potential customers read this before it's too late..

[redacted] asked me to meet his customer. He said he needed help because they had an appointment with [redacted] to see a white 2012 Altima. He could not find the vehicle. As it turned out, the vehicle was in fact listed in our inventory only because it was pushed to us, then went to the body...

shop and put back into Hyundai’s inventory. I do not believe we ever physically had the Altima. I asked [redacted] to show them a used grey Altima, but they did not like the fact that it had 77K miles. I then recommended showing them a new vehicle with no miles. If you give me their names, I can look up the menus. I believe Ivan was the desk manager. He went out and explained to the customer why their trade was only worth 500.00Thank you,Denita

customer has been refunded and over draft fee's have been paid.

We received the Fox rent a car title for this customer today. ** will take her plates  to Nissan Chandler for her pickup.

Thanks

 

Thank you,

 

General Manager

AN now has a strict policy to not retail any car with an open recall campaign.

I recently (01/28/15) spent the afternoon at the auto nation Nissan in chandler arizona. While there, I came into contact with a [redacted] who is an Internet sales manager. I explained to [redacted] that I was interested in a 2014 Nissan altima. I was able to select one through their inventory. [redacted] printed out a sales paper. I asked [redacted] if he could include tinted windows and floor mats within the price of the vehicle. [redacted] advised me that this was not possible. I left the store and went to a different location, negotiated a sale under the same circumstances. [redacted] text my phone on 01/29/15 asking if I was interested, I advised him that I already made a purchase. [redacted] asked me the salesman's name twice and said,"thanks for wasting my time" via text.

This particular Nissan facility is absolutly terrible. I have been trying to get something taken care of that was an error on Nissan's part for six weeks now. The Gold Preferred Maintenance package I paid for back in 2011 has been cancelled 3 times and replaced with a Bronze package. They never contacted me to let me know that this was happening, which I found out they are not allowed to change anything on a contract that you have already paid for without contacting you first. I have called dozens of times and left messages with four separate people and all of them claim to have never received any of my messages. I have yet to find one employee at this location actually cares about me (the customer). Every time I have gone to this location to try to get something fixed they try to sell my husband and I a new vehicle. It's rediculous. I would never purchase another vehicle from this location let alone another Nissan dealership. Hands down the worst dealership I have ever been to.