AutoNation Nissan Chandler

They offered us a written deal and then changed it to s higher price after we drive 4.5 hours down to the valley. The salesman had told us the day before that we could purchase it at that price. The salesman didn't return several calls throughout the process and the general manager was very rude and just said there is nothing we can do.

[redacted] paid for a starter. Customer had to pay for a leaking power steering hose. A few other items were needed that were customer pay and customer declined repairs.

I went here to look for a car for my daughter. The salesman ended up taking me down the road to Autonation [redacted] to see a CR-V. I drove the CR-V and liked it. Went back to Autonation Nissan where I was pressured to make a deal on the spot. Spent some time discussing and when it became apparent I wasn't going to sign anything that day a manager rushed over to say the car needed to be taken back to Autonation [redacted] immediately because it had been sold. I was offered a last ditch effort to buy the vehicle on the spot or they would have to relinquish to the other buyer. I declined. The following morning I checked inventory and (surprise) found that the vehicle had, in fact, not been sold. I spoke with a salesperson at the [redacted] dealer who went out on the lot to confirm that the vehicle was still available. It was. I went back to Autonation Nissan and voiced my displeasure to the [redacted]'t GM who seemed baffled and denied any wrongdoing. Now the Used Car Mgr became concerned and attempted to assuage my suspicion that they had used a sleazy sales tactic. He called the [redacted] dealer in my presence and put the call on speaker so I could hear the (supposed) [redacted] manager affirm that the car had been sold and was now in [redacted]. I left the Nissan dealer and drove to the [redacted] lot. Sure enough, there was the vehicle...not in [redacted] but still for sale in [redacted], AZ. I returned to the Nissan dealer and angrily reported my findings. The salesperson I was working with called me when I angrily left and I can only assume that he was trying to pretend that I was interested in a different vehicle--one that I had viewed and rejected, and was in fact sold that day.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

1. We did not buy the second car, not because of the mileage, but because the price was $2000 more than the advertised car.2. Despite their admission that they “never physically had the Altima”, AutoNation continues to advertise it for sale on the internet, this time at their Hyundai dealership in Tempe.3. When I enquired about it at the [redacted] dealership, I was told by their internet salesman ([redacted]) that he too could not locate the advertised car. 4. The photos shown on the internet are from two different cars, one white and the other blue.5. Your internet salesman ([redacted]) admitted to my wife and me that this car was not on their lot, looked “strange” on the records, and probably did not exist.6. He also told us that according to the records, that car had been for sale for over 70 months!7. And how does any of this affect the value of my trade-in?8. Ivan was not involved in this transaction, only you and [redacted].  And neither one of you explained to my satisfaction why the value of my trade-in was changed from $2500 to $500.9.  If I go to [redacted] or any other store in Arizona, they have to sell me at least one at the advertised price, even if the advertisement is in error.  Why should it be any different for AutoNation Nissan?10. This is a clear case of bait and switch, and I have copies of all the documents to prove it.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for...

the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

All issues are resolved. Customer signed contract, recieved plate and credit check.

All issues corrected. Customer is keeping the vehicle. Interest rate was reduced.[redacted]General Manager