AutoNation Toyota Winter Park

Jesus Crespo worked a careful and kind process of selling a used car to me. First, I found the car I wanted online, a 2011 Camry. Then, through a contact form online and talking by phone, I learned that the car had not yet been delivered. Then through further discussion, Jesus Crespo agreed that he would drive also to my trusted mechanic's shop in Longwood for an inspection before I would purchase the car. However, once the car came in, he called me to see it and test drive it even though it could not be sold until they had repainted and cleaned it. My mom came along and got to know Jesus Crespo too. They two found that they had some things in common, and he explained some of the process of purchasing a used car with Winter Park Auto Nation to me and to my mom. This helped me feel less confused about the process. I got to look around the car's interior, in the trunk, and under the hood and drive and ask questions. It had not been cleaned or painted yet, but I got an idea of it as a car overall. He thought it would be ready to sell by the end of the week, but it was not. At least two, maybe three more times, the date we expected this car to be ready to sell came and Jesus Crespo had to let us know it was not yet ready. As it turned out, my mechanic could not even schedule an inspection of the car at his shop by the next week, after making and cancelling two or three expected inspection of this used car appointments because he had too many other appointments due to some delay in shipment of parts. I felt discouraged then. However, my dad remembered a friend of his who also fixes cars in Longwood at a different shop. This mechanic had some openings. He too agreed to inspect the car in his shop. Finally, on possibly the fourth time, we got to hear that the car would be ready today. Today is a Friday. Jesus Crespo let me know the car would be ready at 5. The mechanic closes his shop at 5 and does not go back to work until Monday. I tentatively made an appointment for an inspection of this used car at the mechanic's shop on Monday at 8:30 a.m. Unfortunately, the car would most likely be sold between Friday and Monday morning. Then Jesus Crespo called me to let me know at about 2:00 that the car was ready. I called the mechanic. Could he see the car sooner? Between 2 and 5 today? He initially agreed, but when I asked Jesus Crespo if he would drive with me to the mechanic, he said that he could not do it on Friday. Friday and Saturday are too busy at the dealership. He could only drive to the mechanic for the car to get inspected on a Monday or a Tuesday. Could my mechanic inspect the car on-site at the dealership? Much to my surprise, this other Longwood mechanic first asked if they had a lift on site he could use to check for damage underneath on the bottom of the car. Jesus Crespo asked about this, the dealership agreed, then the mechanic agreed to come to the dealership, asked for the dealer's address, and he showed up. My dad also agreed to come and meet me and the mechanic there at the dealership. We all three drove separately and met with Jesus Crespo in the show room. Jesus Crespo showed the mechanic, my dad, and me the place with the lifts. Inside there, and later while and after driving and otherwise inspecting the car, the mechanic told me about the three replacements or repairs the car needed. Jesus Crespo asked if the dealership would replace the rotted front tires on-site, and they agreed to do it at 9 a.m. tomorrow, on Saturday. Then I paid the mechanic for his inspection, called my insurance company to add this car to the policy, signed papers, and Jesus Crespo helped my dad and me get this new(er) car plus both my car, dad's car, and my newly purchased used car home. When we all drove up, my mom also thanked Jesus Crespo for his kind help. I would recommend this dealership, but most especially salesman Jesus Crespo, to anyone who has a clear idea what they want in a used car and hopes to find a way to get such a used car inspected by a reputable mechanic before buying it. I was able to purchase the car "for cash" meaning by writing a check to cover its complete cost, which I could not have done if the dealership or salesman had tried to persuade me to buy a more expensive car. Jesus Crespo explained that they are paid salaries and not commissions. I suspect this improves customer service. I noticed that many if not all the salesmen appeared to be fluent in both Spanish and English. Although the place hummed, and it stayed busy, it did not feel hectic or rushed, but busy and orderly. I also thought that the finance person who explained and helped me to properly buy the car legally while signing documents used politeness and humor to deal with the lengthy process well. Having purchased a used car from an individual owner and spent time with the documents etc. at the DMV on my own, I also appreciate the dealership's help with these steps. One other reason why I tried looking here was my dad's advice. Some years ago, my dad purchased a used Lexus from the adjacent Lexus dealership in Winter Park right by this Toyota dealership in Winter Park. He also has been pleased long term with his used car, and he drives it long distances whereas I typically only commute to work and do local activities in my car. Thank you for reading this. I wish you perseverance and success in your car purchasing journey(s).

Going in my daughter and I had a very easy experience, however, finding out the whole sound system was not functioning was a flop especially for my daughter who it means much to for her driving experience. I had called, even taken it to a autonation dealership with an appointment 45minutes away who did not fix all autonation vehicles, and from there have been misdirected, mistreated and ignored and now told it is not "covered" now that we are long past the 3 day lemon law after being assured it was 100% covered and to please take it to a jeep dealership when the number provided was to assurant who was rude and assured me it was NOT covered. Now my sales man has ignored my request to return my calls 2 times after calling and speaking to him directly with a promise to resolve. So disappointing.

This hybrid car has poor gas mileage. Toyota misled the public about its performance. Which is getting worse.
Toyota lied about this vehicle gas mileage. In fact it is only at best 27 mpg. It is getting worse with age at 30000 miles even after a $500 plus maintenance from automation toyota

Warranty
I am an active military member, right now I am deployed. I have a toyota Camry 2018 the car was 1 month without starting, on July 18 when my brother-in-law arrives of a trip, proceeds to start it, the car does not start, July 19 he went to the dealer with the photo that was taken from the panel that said smart key malfuction, he spoke with Andrick S, the service manager, he replied that he did not know what could happen but I have to bring the car to make a diagnosis, until then everything was perfect. Today, July 24, the person at the tow truck jumper the car because the battery is totally dead, the gas cap did not open, it did not sound the honk and the panel did not start this time, the car is in park and must be put in neutral to put it in the tow, the car start with the jumpstart so my brother-in-law drove to Autonation Toyota in Winter Park to be diagnosed, once the diagnosis is made, yes the battery comes out below the level necessary to work correctly, but the machine does not say that it should be replaced, which is not going to say because the car was jumped, obviously it gives the battery a little charge. The battery is still under warranty because it does not reach 3 years or 36,000 miles. His recommendation was that I have to buy a new battery, which I refused if I still have a warranty for it. On the way to the house the A/C it went up and down that it shows that battery is not working properly, in a few days I'm going to have the same problem again.

I bought a 2019 toyota 86 Trd with 210 miles. Sold to me as new. By the time finance was finished, it was dark and late. I went over the vehicle with the sales associate and sales general manager Ben. I mentioned about several areas all around the exterior of the vehicle where the paint was damaged. Specifically the driver door, hood, and rear bumper. Ben assured me that when I returned to have the windows tinted, they would take care of the issues on the exterior. He specifically told me that they have a reputation to keep. I trusted him, and when I returned for the tint I expressed how displeased I was at the fact that I had been charged for a 7 year extended warranty for nearly $2,900 and not asked or made aware of it. In fact, Jesus in finance did not go over any part of the contract with me at all. Just made me sign, sign, sign. David D did take great care in explaining to me the benefits of having the coverage, that made me feel better. David was very adamant that they would wash and wax and detail the vehicle and see if it got all the scratches out, and that he did not want to do any paint work. I had dropped the vehicle off monday the 24th of February 2020. come back to see the vehicle the 25th February 2020. The exterior looked great, with the exception of two deep chips in the driver door, the scratches on the driver side rear bumper, and a scratch on the hood. Also they were able to detail and remove a blemish on the steering wheel that I was concerned about. I was very concerned with the chips and I had noticed them from the very first night. I expressed to everyone that I would not be pleased until it was corrected. David d*** again was very adamant about the fact that he would not paint it. I continued to tell them that I was sold this vehicle in new condition, and to be chipped and scratched already to me is not acceptable. He told me nothing in this world is ever perfect and that I should be ok with the car at 99% , I insisted that the issues be re-painted. The hood, driver door, and rear bumper. David said firmly I'm not painting the car, it will decrease value and will show up in the ***. I said I don't care about that, I would expect the exterior to be perfect. I then asked to speak to his supervisor. He put me on the phone with Ben, the general manager. Ben insisted that there must be another issue and that I'm not happy with the car. I told him I love the car, it's just the condition of the paint that I'm not comfortable with. Especially since I bought this car new. Ben told me that he doesnt want to spend the money on paint if I'm still not going to be happy. I said that's the only issue and he told me ok. I even went on to say that there are people that can repair chips and scratches and make them look seamless. That's all I want is to not be able to tell its damaged, just repair the damage. If it doesn't need repaint that's fine. He said ok no problem. An hour later I get a call that its ready. So I go back the 26th and was upset that the chips and scratches were still there, in the driver door, hood and rear bumper.The chips in the door had been filled with touch up paint and were uneven and bubbled over. I told rafael in service that 0was not acceptable to me and have David call me when he gets in. David calls me later and tells me "come see it, the car looks great!" I said I did see it already and there is still scratches on the bumper and hood and the door looks horrible, I said I could have done a better job touching up the door. He said again that he isn't going to paint the bumper or hood, and that the door was the best they can do without painting. I said then let me know what has to be done to get the door painted because I can not look at the door like that every time I get into it. He would not budge on the bumper and hood and convinced me to accept it like that. I was displeased, but at least he would try and have the door repainted for me. After 2 more days pass, finally ben gave the approval to paint the door. I was told it would be done by middle of this week. The longer I waited, the more frustrated and upset I became with the fact that I had to settle to receive a new car with damaged paint. 1 week later I still have no call that the car is ready. I go to the dealer. Now it's the 6th of March. I speak with david and ben and Express to them that I still don't have my car back and I'm still upset that there is scratches in the rear bumper and hood. And that it was sold to me new, yet does not seem to me in new condition and that I'm just supposed to be ok with that. They said the vehicle is already on the way back now and lets see how the door came out then address the bumper and hood at that point.Ok the car comes back and the door looks great! Obviously the bumper is still scratched, and I do not see the scratch in the hood. But now there is a blemish In the hood that looks like wet paint? I said hey I do not remember this being here, and I went over the whole vehicle with rafael, manny, and david. That blemish was not there when I left the vehicle on monday the 24th. David took a close look at it and took a picture. He spoke with ben and some how they decided it was tree sap and that my exterior protection policy will cover it so I need to contact them. He then told me they refuse to touch the bumper. I am not 100% convinced that it is tree sap, it looks to me more like touch up paint again.I will contact the exterior protection plan and see what they will do.Also now that I have the car back there is a huge scratch, across the leather steering wheel, which is right in my line of sight. That wasn't that way when I left the car in their care. As well as the shifter is scratched too. I'm not sure how this happens, but I will never bring my vehicle back to this location ever again.
Product_Or_Service: Automobile

This place knows customer service. They are amazing in the service department. I'm so glad I took my car there. I bought the car Monday and it broke down on Tuesday in less than 24 hours. They found a way through Toyota to fix it for free.

After at least 10 times of asking employees of this business to remove my phone number from their list and to stop contacting me they have not.
Despite asking multiple times to have my phone number removed from their calling list and to stop calling me the employees of this business continue to call me almost on a daily bases. It seems they are now doing it on purpose. It is incredibly frustrating and I will take legal action if necessary. Please just have them stop calling me.

This location gave me a car with multiple issues. The vehicle has been in possession of the branch for 38 out of the 45 days due to issues
This location gave me a car with multiple issues. The vehicle has been in possession of the branch for 38 out of the 45 days that I have owed The vehicle. The vehicle is a maroon Highlander. Toyota has not repaired any of the issues including but not limited to the cleaning of this vehicle. The sensors in the vehicle don't work. The car door doesn't stay latched. It's an hazard. The sensor comes on when I go over 35 miles and hour that the drives door is loose. And the Bluetooth doesn't work at all. They put in an after market radio as a replacement to my original radio. They haven't corrected the pest issue of tons of roaches. It's disgusting. The contract and loan states that I have a tow hitch and remote start. Neither of those are on the vehicle either

Deceptive sales practices, trying to pass on a vehicle with $2200 of repair issues to an unsuspecting customer. Withholding refund for far too long.
12/5/19 Henry informed that both the 2012 and 2009 Toyota Corollas were available for sale.

12/6/19 Marcus L deceived me when he claimed that only the 2012 Toyota was available for sale. Wouldn't you know it, this vehicle was more expensive than the 2009 Toyota. What a shock! I bought the vehicle and was later to take it to get it inspected. The same day I noticed that the right mirror was loose! I told them of this and they said they would take care of it.

12/11/19 I had a chance to get the vehicle inspected. The mechanic gave me a detailed statement of what needed to be addressed. 1. The water bottle was leaking. 2. The struts were just starting to leak ever so slightly, so they needed to be changed.
I went in that day and told them I would like the issues repaired. They said they would need to verify this. Rafael told me they would look at it tomorrow because they could not do so today, So they gave me an extension on the 5 day return policy. Rafael told me to just bring it in and they would take care of it. It was not that simple.

12/12/19 I brought it in after work. Rafael said they could not work on it. So I got another extension.

12/13/19 Rafael claimed that the mechanics looked at the car and claimed that the vehicle is fine, but they did replace the water bottle. Of course that was the cheapest repair of all wouldn't you know!

So I went home very frustrated and later on spoke to Erkan. I asked if he could extend the return time on the car. He said yes and that he would take care of it.

12/16/19 I went back on Monday expecting that they would fix the issue. They did NOT! Rafael kept claiming that the vehicle is fine. I went back to my mechanic to get proof to show them that the vehicle had bad struts. The mechanic showed me exactly which struts were bad and what to look for. I went back, showed Rafael the issues. Now Rafael changed his story and says that it is not a safety issue. But it is an issue. So Rafael lied to me when he claimed that the car was fine. I doubt there is even one honest person in that while cursed dealership.
I returned the car. I was told by Cristiano P that the refund could take up to 10 days, but in the meantime I cannot buy a car! I do not have another $9000 lying around! So I had to rent a car and it will cost me about $40 a day. Now we are on day 2 but it may take a day or so till I buy the car. I am also losing $85 a day in pay because I need to get the car so I do not incur further rental fees! The quicker I can get this done the better. So I will incur about $225 in lost wages and about $120 in rental fees!
It may take a few days to have the money so I might lose more in wages!

12/17/19 I called to get the refund expedited. Erkan did not return my call. He is the used car manager. It would be fair for them to reimburse me for my expenses.

The finance personnel of Auto Nation Toyota of Winter Springs (and all Toyota Dealers in the Nation) utilizes a well-prepared form to jot down the numbers, the dollar amount of each transaction. The situation arises when the client brings in an automobile with a payoff amount. The dealer pays the debt and charges twice the buyer for the new product they buy. I will submit an example.
Car brought into the Dealer valued at (trading value) $35,000.00
Pay off for the auto brought in.......................$60,000.00
Balance due by the client from payoff.................$15,000.00*
***8
Purchase of new car, valued at.......................$40,000.00
Taxes and adds-0ns.................................... 5,000.00
Adjusted new price of new car...................................$45,000.00
Add: balance due from car brought in............................ 15,000.00
Adjusted final price of new car.................................$60,000.00
Less: Trade-in value of car brought in........................... 35,000.00
Balance due on new car bought...................................$25,000.00
Less: whatever down payment requested by dealer................. 5,000.00
Amount to be financed by dealer or Finance Entity.............. $20,000.00
But, this is not the amount submitted to the finance company. To this final amount, they add the payoff of the car brought in and include it as receivable. So they duplicate the charges because they already recover the payoff amount with car they bought (trading value) and the amount added the new car bought (Balance due from the client from payoff)

Since I bought the car, I complained about the door handle being broken, the only key I was given stopped functioning, and battery died a month after.
I bought the car April 20th, 2019, since then it's been a nightmare. I was being attended by manager Jose *** and sales Tomas ***. My complains were my key stopped functioning, my door handle was broken, and after a month of having the car the battery died. After a month of waiting for my door handle to be delivered in which Jose told me it was ordered but every week the handle never showed up, my car breaks down on me on May 29th, I was informed by Jose that Tomas was going to come get the car, after an hour of me waiting alone 5:00pm before it starts to get dark out, I called them and they said they couldn't pick up the car without informing me first so I had to get a tow truck to take the car to them. I was given a rental for the two days and Jose told me my car will be ready that May 31st, I go to the dealership in which Jose informed me the battery was the problem but to not worry that he made sure they put a new Mercedes battery, the door handle came in, and the key was being fixed finally! After I waited two hours at the dealership, when I get my car, it was not a Mercedes battery it was some cheap battery, my door handle was not fixed, in fact they hot glued the broken piece back and scrapped the handle making it look even worse, and my key could not get fixed.
According to Tomas, the door handle was just ordered once again lying that the door handle continues to be ordered, its been at this point two month waiting for the door handle to come in. Also, that day Tomas informed me I had to go personally to Mercedes dealership to get an invoice, bring it back to Toyota so they can purchase me a new key. The following week, I arrived with the invoice on the key like I was told to do so and door handle because clearly, they still haven't ordered the door part. I arrive and spoke to the general sales manager Chafik, who informs me as a used car they are not required to get me a new key, however this is a car I just purchased that my only key does not work. Mercedes did put a new battery in the key making it better so Chafik said no to buying me a new key, but the key turned into a problem again because as of today 6/27 the key isn't functioning again. But back to the day I spoke to Chafik , after my complain about Tomas and Jose taking two month on ordering me a new handle, lying that they were fixing the handle, and lying about buying me a new key, I informed Chaifk that the service department made my door handle worse as they only hot glued it to my car, Chafik said he'll take care from now on this issue and someone will contact me that week. Now when it came to Jose lying to me about putting in a Mercedes battery Chafik said a Mercedes does not require a Mercedes battery and they do not need to get me actual Mercedes battery part. Even though I told Chafik I just came from a Mercedes dealership and they told me that battery can damage my car. But I said ok, I'll wait to see if it does damage my car because my warranty with them is for a year, so let's see what they will do if that day comes.
Now It is currently June 27, 2019, I still have not received my door handle and I continue to drive around with this glued-on door handle. I have countless times called Chafik because once again no one has reached out to me on my order, when finally after I called letting the dealership know I need to contact corporate, Early in June Erkan, the manager from parts tells me he ordered the part and door handle should arrive Friday June 14, and he will call me then. Friday comes no call, I called Monday 6/17 and continued calling that whole week and of course no one is available. It's been weeks now and still no one has contacted me. I called Monday 6/24 and spoke to numerous employees that I need to speak to Erkan, or I need corporate information because I've had enough of the lying. Not one person can assist on helping me get a hold of anyone in corporate.

I made an appointment for an oil change, not a service appt and had $363.55 of services done on my car rather than 1 payment for oil change.
I made an oil change appointment for 5/20 w/dealership only. I did not go in for service of vehicle. Before they even inspected my car the representative sat me down to advise me of service that needed to be completed due to me putting 10,000 miles on the vehicle. He STRONGLY advised me to have the break line fluid cleared out and replaced. I am not a car savvy person and he stated that he wanted me to trust Toyota and continue to come back and wasn't sure how aware I was of car mechanics and that the he nor toyota would want anyone else to take advantage of me. He made me feel like the breaklines absolutely had to be cleared out and replaced or my vehicle would experience serious mechanical problems and not function how it should. I don't know anything about car mechanics and had just purchased the car April 2018. I was scared the car would breakdown. I had to charge everything to my credit card because I didn't have the funds. I felt like I was taken complete advantage of and will never recommend any of my family, friends, colleagues, or associates to do business with this location. I had already had a negative experience with the dealership when I purchased the car. I have called Toyota Corporate on 3 different occassions to complain (once the same week of the service, 06/01, and 06/07. The dealership called and left a message after the first complaint but I was out of the country for a week. I returned the call as soon as I landed and left a voicemail and had not received a follow up. I called corporate twice more and was told that the complaint manager at the dealership would give me a call back and I still have not been contacted. I don't know why this dealership is taking advantage of people but I will not stop reaching out until I have a resolution. When I talked to a representative on 06/07 he went over what the dealership normally inspects at the mileage on my car, but shared that nothing necessarily has to be done at that moment! I am very upset and frustrated that my car wasn't even inspected before I was pushed to have the fluids flushed and replaced. I was also advised that I had two tires that needed repair do to nails which is okay. I am reaching out to Revdex.com for assistance as the dealership refuses to return corporates messages and will not contact me at all. This has been a customer service nightmare and I had to charge my credit card because I went in for an oil change but was told I HAD to have additional services completed! This is not okay! I even advised that I would contact Revdex.com and still I have not received any contact from the dealership! They clearly don't care about me as a customer and took advantage of me! The service rep at the dealership knew I was upset at because at the end of the service he said himself that he knew I only came in for an oil change and wasn't expecting to pay so much money and for that he wanted to offer me free car washes 1x per week at the dealership for a month. As if that was going to make up for everything!

Took Brand New 2019 Toyota Camry Hybrid to first service ever, and the dealer staff wrecked my brand new paid for vehicle valued at $41,500 on April 5
dealer wants to fix car and have me eat the cost of the lost value and diminish value of the vehicle instead of replacing my vehicle. In bad faith they are refusing to fix broken vehicle in attempts to manipulate me to sign a settlement agreement which I will not do. I have extensive documentation in regards.

I was charged $200 to tell me what I already knew was wrong with it.
I had taken my vehicle to another local Toyota dealership and they had already told me what was wrong with it.

I had asked for a quote on what it would be to fix it, I already had the information from the other dealership of was wrong.

Instead, the service provider, Nick, charged me about $137 to be told, what I was already told by Toyota of Orlando. FOR NOTHING TO BE DONE.

I already knew what was wrong with my vehicle, and they still charged me for this.

Have called this dealership every day for almost a week regarding a recall on my vehicle.I was told that I could not set up an appointment until I spoke with the service manager regarding the recall.I left my information every time I called and was told that I would get a call back. Still have not received a call. Was told that the service manager Sal F or Stewart B would call me back. This dealership has the worst customer service I have ever experienced. Maybe they are ignoring me because the service is free and they will not make any money on it. I purchased my vehicle there but I will never purchase another vehicle at this dealership nor will I recommend it to anyone. This was a great inconvenience because I was trying to set up the appointment while I was on vacation from work and I was not able to do so.

My experience with them was above satisfactory. Lawrence was my sales person. I have mild neuropathy in my feet and currently drive a manual car. Its very hard for me under my condition. I was looking for an automatic. The problem is I owe 10,000 on my current car. My credit was not so good when I got my car. So I been paying interest for 4 years. Credit is much better now. I had no money down just my trade in. Larry and everyone there tried everything in thier power to make it happen for me. I took the car home for 3 days. And was told the bank wouldnt aproove without a co signer or money down. Needless to say I had to take it back. But I appreciate the care and effort they all put in to help me. I tried a different dealer after them and they wanted 1500. Down and my payments to be in the 700. Way higher than toyota was going to be. So autonation rocks in my book. Thanks guys for your time effort and sincere care in trying your best to help me. Sincerely Elizabeth T

They submitted 8 banks loan applications without my knowledge and lowered my credit score by 100 points
I bought a new vehicle, they submitted my loan applications to 8 different banks without my knowledge and my credit score dropped by 100 points.

Wish I could leave less than one star!

I bought a used Mazda from Autonation Toyota Winter Park, which promptly started breaking down. It was still under Mazda warranty so Autonation told me to take it there. When I did my own inspection, the tires needed to be replaced and the air filters were filthy brown and had pine straw in them, all this was before the first oil change. I took it back to Autonation to complain, and they said if they had to put new tires on the car they would increase the cost of the car and that every car goes through a 100 point inspection and is safe to drive. I called Chafik, the used car salesman, a liar and he promptly got in my face waving his finger telling me not to call him a liar. I told him to follow me, pulled out the air filter, and showed him the filth. He sat there in silence and told an associate to order a replacement filter for me and that it would be here in one day. I asked, "Why couldn't you have replaced that the first time? blah blah" He again sat there in silence. Chafik and Autonation Toyota Winter Park are a total scam, they don't care about you the slightest bit. Take your business anywhere else!!

I was sold a certified used car that had been bought by them at an auto auction with announced frame damage. The dealership stated that it is a service issue not a sales issue. Buyer beware. They certified this automobile with knowledge of frame damage. When I confronted the dealership with the Damage report, all they offered to do was give me market trade in for the damaged auto. I lost over $10,000 dollars buy trading this damaged car back into the dealership. My biggest problem with this is they put the car back on there lot and sold it as a certified used car again!!! this Dealership is knowingly selling frame damaged auction cars as Toyota Certified Automobiles !!!!!!!

I had an appointment on the 6th of September at 1:45 p.m. to fix a very bad vibrating that was caused by the car's RPM. The service advisor, Noah c[redacted], checked the car and said that he highly recommends that we let them clean out the intake or something. He said that was the issue. That it will resolve the problem. So I authorized it. After it was fixed Noah had came back and said that it was resolved. No more vibrating and the RPM was back to normal. So we paid $225.00. When I came to get the car the RPM was still very low and still vibrating alot. My husband call on the service manager stewart. And all he says is that its normal. But its not normal if the problem had started a couple months ago. Stewart kept insisting that it is fine. We took the car to het the RPM and the Vibrating fixed, not to clean out the intake. So I spent $225.00 for absolutely nothing. And for a whole week, I have been calling and reporting it to see if there is something that the can do to fix it or to give me back my $225 that I spent for nothing. But everytime that I call, they always ask for my information because they say that they dont have it on file. And that the manager will call me. But nothing. For a whole week, everyday of the week I have to repeat my information because its "not on file" not even my car information is "on file". Still no word from Toyota dealership service department. I just want my refund of $225 because the did not fix anything.