AutoNation Toyota Winter Park Reviews (25)
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AutoNation Toyota Winter Park Rating
Address: 225 N Semoran Blvd, Winter Park, Florida, United States, 32792-4403
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I am completely disappointed in the customer service I have received at the service department. I scheduled an appointment for 10AM on Thursday August 6, 2015 for a problem relating to the air conditioner switch not functioning which rendered the air conditioning system inoperable. I arrived at 9:45 and was told that I had to wait for the next available Tech since one was not assigned when my appointment was scheduled. As I waited other customers arriving after me were being waited on. At 10:05 I informed the Service Manager that I was departing at 10:10. I was told to keep waiting until someone was free to assist me even though I could see about 5 Tech's sitting around. I had intended to buy a new car while my Highlander was being serviced since I had purchased my last 5 cars from this dealer. At 10:10 I departed and went to Orlando Kia where I received excellent assistance even without an appointment. I purchased my new car from there as well. I cannot tolerate the disrespect for my time that AutoNation Toyota showed me and will vote from now on by taking my business where it is appreciated.
I am an 84 year old senior citizen. I leased a vehicle for the 1st time in my life under duress and heavy pressure not understanding what I was doing
I was in a car accident Dec. 28, 2017 where my car was completely totalled. My daughter took me to look at vehicles the next day with her husband so I could get an idea of what buying a car after 20 years of driving the same car would look like. We went to Toyota AutoNation at my request because I wanted another Toyota. We were greeted by Edward that seemed like a nice young man. I had discussed with my daughter before hand that I was comfortable with putting about $700 down payment and about $250 per month payment keeping in mind that with a new vehicle I would not have to worry about repairs, and service. Edward kept pushing the idea of leasing a new vehicle because he said that was were I was going to the most for my money and they can work with me on the payments. I wanted to look at the older Toyotas and he showed me a handful but kept emphasizing that it was going to be hard to get payments where I needed them. I looked at the 2018 Toyota Corollas and felt that they looked like they were way too big for me. I noticed a Blue Yaris IE that looked like the size of my beloved 97 Toyota Corolla and asked Edward what the payments would look like for that car. He said they should be able to work with the payments. My daughter did not think it was a good idea because I have never leased before and neither had she, but she figured it didn't hurt to see if they could make the payments work for me. Edward offered to have me test drive the car but I refused because I was afraid to drive the car. By the time we finally got to finance I was looking at $1000 deposit and payments of $275 per month. My daughter kept trying to convince me to hold off a couple of days so we could discuss leasing with my other daughter who has leased before. I was so confused and felt so pressured by Dave in finance because he kept saying*** you need a vehicle, and my daughter kept saying she needs a vehicle but not today, I can bring her back Tuesday. Dave was very high pressure. Dave called in another guy as a witness because my daughter was getting very agitated with the pressure Dave was putting on me and the fact that now the $275 payment was going up because I had to purchase a protection plan to protect the vehicle. I was so confused and so distraught I didn't know what to do. I signed my life away and didn't fully grasp the whole leasing concept because I felt so pressured. When we were leaving I finally realized that this car I was taking home was a keyless ignition. I had no idea how I was ever going to learn how to drive this car at my age. My daughter drove the vehicle home furious with me that I caved and submitted to the pressure that was placed upon me to lease this vehicle. Not only was I going to have to figure out how to cover the other $300 for the down payment, but now I have higher monthly payments on a fixed income, along with a keyless ignition car that I have no clue how to drive, and I hadn't even begun to deal with the fact that I was in a serious car accident and was experiencing severe leg and back pain. My Dr has since ordered home ordered physical therapy because of my age. I meant to call almost immediately to let the dealership know that I regretted buying the car because I don't have clue how to drive it and don't have relatives close by to teach me. I have been paying cabs to drive me since to my Dr's appointment and run errands, etc, because I cannot and will not attempt to drive a car that is difficult to navigate. I went to the dealership on Jan 12 with my neighbor and Edward pretty much told me I will ruin my credit and there is nothing the dealership can do for me. The car has been sitting in my driveway since the day I purchased it. I feel like such a fool I feel completely taken advantage of because of my age and lack of knowledge when it comes to buying a car. They took advantage of a helpless old woman plain and simple.
I wish to have the car returned to the dealership (have it towed because I can't drive it) and have contract voided under the circumstance. The car was purchased under duress and high pressure sales. They can deduct any incidentals from the $1000 deposit. I am also filing a formal complaint with the Department of Elder Affairs because I feel completely foolish and taken advantage of.
Please do not close this case out.
I have tried unsuccessfully to make contact but have not given up. We want Ms *** to be completely satisfied. Thanks
I bought a vehicle on 11/18/2017, I was given the run around by my salesman and finance rep. who did not disclose that they were adding a warranty that I did not know nor did I authorize. Upon reviewing my contract over the weekend I realized that they added this warranty that equaled to $2100+ without my knowledge or AUTHORIZATION. Once I noticed this I went to the dealership on 11/30/17 and asked them to please cancel this warranty, I had my sister on the phone to interpret for me because I don't speak English. She spoke to John C who is the sales manager. He told her that he could not cxl this warranty, John implied that I wouldn't have been approved if I didn't have the warranty (the warranty he never explained or obtained my permission to add). My sister told Mr. C that the contract stated if it is cancelled within 90 days of purchase we would receive a full refund. Mr. C was extremely rude and told her not to tell him how to do his job, (even though the paperwork was contradicting what Mr. C was telling my sister) he also gave me a letter signed by him saying that he will only refund this warranty after 90 days, no sooner. I have recently refinanced my vehicle with another company and I am expecting a full refund. Mr. C said that he will try to submit this on Monday 12/04/2017 because the finance company is closed (which is funny, because finance companies seems to always be open late at night to approve new applications) he told my sister the whole process typically takes about 45-60 business days. This is not my sisters first rodeo she has purchased new vehicles and cxl GAP/warranties before. She has always received her refunds within 30 days of cancellation. I have the signed document from Mr. C as proof of what I am writing you today.
to conclude I would like a full refund within a timely matter. I do believe Mr. C has targeted me due to my lack of English. I would like Mr. C's Manager to contact me in regards to this.
Best Regards,
Emmanuel L T
I've been bringing the car for repair at the warranty but they keep sending me home trying to avoid the warranty, and the car have problems
the car has a starting problem it takes too long to run the engine in mornings and during the they is to hard to start the engine they took last week to fixed but the car still the same I am worry because they said the car was in excellent conditions but is not true I don't want to pay 11k
for a car is giving me problems the first thing they said to me is that the warranty have to be approve but the warranty belongs to the car and I understand that they have to fix my car please I need help with this. thanks
i want auto nation to fix my car and put my car in excellent condition like they said it was or i want another car or my money back
Contact Name and Title: Stewart B Svc. Manag
Contact Phone: 321-229-9756
Contact Email: [email protected]
Contacted customer November 22nd by phone and scheduled appointment to bring in vehicle and that we would take customers car to the Volkswagen dealership as they are the experts for this product. We provided customer with a free rental while his car was being diagnosed. Napleton VW tested vehicle for customers extended start concern for 3 days and found vehicle to be operating as designed. I called customer to explain VW findings and customer stated to me that he had recently installed new spark plugs along with several other services prior to him bringing the vehicle in and since he performed these services himself, he was not having the issue re-occur. Had vehicle brought back to our dealership and as a courtesy we washed and vac the vehicle and filled the fuel tank. contacted customer and he is picking up his vehicle Thursday evening after work and will continue to monitor the vehicle. No further repairs are needed or performed at this time, vehicle is operating as designed.
(The consumer indicated he/she ACCEPTED the response from the business.)
Sales, licensing and titling issues.
See attached letter
I will be returning to Orlando in the next week. I fully expect that the two new license plates which I have been promised will be at my home when I arrive and that title transfer will be done correctly. I also fully expect that given the many errors made by AutoNation employees during the licensing and title process that I will receive a full refund for all expenses associated with this process. I also reserve the right to seek damages for the failure to transfer title of both vehicles in a timely manner consistent with a cash sale.
Hello, I met with Mr. and apologized for the inconvenience we had caused, corrected all issues and believe to have resolved all concerns.
Hopefully Mr. is all set now.
RESPONSE TO AUTONATION TOYOTA WINTER PARK
RESPONSE TO Revdex.com COMPLAINT
I am submitting this statement in response to AutoNation Toyota's reply to my original complaint. The response from AutoNation was brief, terse and essentially meaningless. It conspicuously avoided discussion of any of the issues that have presented in this case. Nick O (NO), General Manager of AutoNation Toyota, did meet with me on two occasions regarding my concerns and the many promises made to me by AutoNation during the purchasing process. I found the meetings to be essentially useless. I found NO to be argumentative, condescending, arrogant and uniquely uninformed about the issues in my case. His efforts to understand the case were negligible. I needed to explain and defend each issue to him in detail as if we were in court. His goal in the meetings was largely to deflect blame for the many mistakes made by his employees and blame someone else, which included the State of Florida and me. Being accountable for the errors made by his staff was not his major goal. My impression after our encounters was that he represented the quintessential negative stereotype of a car salesman.
MISTAKES MADE BY AUTONATION
I have had the opportunity to visit a local Orange County Taxpayer office and communicate with the State DMV Highway Safety office. I have found them to be much more helpful, informative and professional than AutoNation and its employees. From those visits I can state with great certainly that AutoNation made multiple errors in the registration and licensing of the vehicles that I purchased. The following is not a complete list but it covers the major errors. It does not account for the lack of professionalism and rudeness that I encountered. It does not account in any way for the hours of extra work that I have needed to do to correct errors made by AutoNation employees.
1. Florida Statute §319.23 requires sellers of automobiles to record and title an automobile within 30 days of its sale. Neither car was properly titled and licensed within 30 days. The dealer is required by this statute to properly record the title and license after a sale. It does not provide immunity for negligence and misrepresentations which occurred in this case.
2. I took multiple license plates to the dealership in an effort to save a new license fee for each car. DMV records demonstrate three of the plates which I brought to the dealer could have been reused. AutoNation employees in theory checked to see if any of the plates could be placed on a new car. After their theoretical search I was told none were appropriate for reuse. A mistake any dealership should have never made. Some of the plates were no longer "good" for reuse. However, as I found out later, the DMV web site only lists "good" plates and does not comment on others.
3. One car (purple) had a dealer tag put on it. Nothing more was done for over 30 days. It went unregistered until September 23, 2017. I had to take the car to my insurance company office after returning from vacation on September 21 as they were going to cancel the insurance on the vehicle since they did not believe it existed. The insurance agent needed to verify the VIN and the existence of the car with a phone call to the home office.
4. One car (black) had what is termed a "dead" plate put on it. AutoNation employees were warned by me that the tag was improper as noted in my first letter after seeing it on the car. Although I did not know at the time is was a "dead" plate that determination should have been simple for the dealership and the plate should have never been used.
5. The black car with the dead plate was registered but was registered with a lien. This was improper as it was a cash sale and the full amount was paid at the time of sale. Therefore for a month the car had an improper license plate and a faulty registration.
6. For over one month there was no record of clear ownership by me of either vehicle although I paid cash for both at the time of sale. I could not have sold or transferred ownership should I have desired.
7. NO denied the improper registration with a lien with regards to either car, however DMV records show he is incorrect. DMV and Orange County both agree the dealer collected an improper amount of money at the time of the sale. AutoNation collected $325 per car for a total of $650. Each plate should have cost $74.10. The dealer, according to the DMV, should have never charged the $225 initial registration fee. This error constitutes a $500 mistake on the part of AutoNation. The mistake has been addressed with NO who was clearly unconcerned.
8. During the process both NO and Louis Beltre stated AutoNation would pay for the new plates on each car. New plates were eventually put on both cars after the 30 day deadline. The dealer never paid for the new plates out or their funds. AutoNation used the improperly collected monies to pay for the new plates for each car in an effort to cover its mistakes. Thus, they used my money to pay for their mistake. They refused any refund for their errors and have stated the State of Florida will not refund as well.
CONCLUSION
There can be no doubt that this car buying experience was by far the most unpleasant of my life. AutoNation employees made mistake after mistake, made many misrepresentations and were unrepentant in their assertions and stance. In the end the dealership and their General Manager, NO, promised much while de***ing as little as possible. They denied me titled ownership of both cars for more than month by their negligence, cost me an extra $500 because of their mistakes in the licensing process, charged me a $799 dealership fee to do the paperwork while making a mockery of the process and an unprecedented number of mistakes. I paid them to do the paperwork properly, which they clearly did not do. I have been required to spend multiple hours correcting the mistakes they have made. They have refused any reasonable compensation or refund process. AutoNation through their General Manager NO clearly feel that by saying sorry about the inconvenience that everything is made better. They are clearly mistaken in their belief. They will undoubtedly belittle my concerns which would be consistent with their previous actions. Thankfully, I now have the information that I need to proceed to a small claims court action which remains my best viable option.
We have already provided Mr. everything he has asked for in his desired resolution.
We are saddened that Me *** is still unhappy and would be happy to meet again to work to resolve any open issues he might have.
We look forward addressing all open concerns.
Thanks