Autonomous Reviews (%countItem)
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Autonomous Rating
Address: 21800 Opportunity Way, Riverside, California, United States, 92518-3100
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Fairly straight forward complaint.
APRIL 5TH - I ordered a chair from Autonomous AI with an estimated ship date of May1st.
APRIL 30th - I got an email from Autonomous AI saying that shipping would be delayed due to COVID. They gave me the Warehouse Managers name and said that it shipped. They also provided a tracking number.
MAY 4TH - I then sent a follow up email as the item had a label created but no shipping.
MAY 5TH - I got an email from autonomous saying the shipping email was an error and they are working on it.
MAY 11th & 13th - Sent follow up emails with NO response.
MAY18th - Been waiting for over 20 mins with online chat to see if they can give me an answer.
Hello ***,
Thank you for reaching out and letting us know about the issues that you had during the ordering processing. We ran into a major issue with our carrier and have been able to resolve that now although that does not help you retroactively. I understand completely the frustration and annoyance in the entire situation. I am happy to offer a refund for you in the amount of $45 for all of the complications. I see at this point that your order has delivered to you. If there are any issues with your chair please let me know! And let me know if you would like me to refund that back to the card on file.
This business does not even deserve one star. I purchased a chair from them and did receive it in a reasonable time frame. However, the day the chair was received, I realized it did not fit correctly, so I contacted the company to obtain the return information. I had to resolve my issue through PayPal. And then, after this was resolved, the company's request for the return of the chair was threatening. Buyer beware. I would buy elsewhere. I suspect this business is based out of another country and uses a warehouse in the USA to give claim that they are based here.
This business does not even deserve one star. I purchased a chair from them and did receive it in a reasonable time frame. However, the day the chair was received, I realized it did not fit correctly, so I contacted the company to obtain the return information. I had to resolve my issue through PayPal. And then, after this was resolved, the company's request for the return of the chair was threatening. Buyer beware. I would buy elsewhere. I suspect this business is based out of another country and uses a warehouse in the USA to give claim that they are based here.
This company is awful. The shipping for this company is unsafe. For most of their products is over 100 dollars. However, instead of protecting them through out shipping they ship the product with out needing a signature. Thus my chair got stolen. Side note: This chair took over a month to ship out. Then when they finally agreed to send me a new chair they told me a date in which they will send me a shipping label however, again they lied and didn't send me one. Now they are refusing to respond to any of my emails and have left me in the dark. This company has made it super hard for me to receive my chair and their customer support is awful. I just want a refund at this point and when I sent them an email regarding this they wont reach back to me. I feel cheated out of 300 dollars.
This company is awful. The shipping for this company is unsafe. For most of their products is over 100 dollars. However, instead of protecting them through out shipping they ship the product with out needing a signature. Thus my chair got stolen. Side note: This chair took over a month to ship out. Then when they finally agreed to send me a new chair they told me a date in which they will send me a shipping label however, again they lied and didn't send me one. Now they are refusing to respond to any of my emails and have left me in the dark. This company has made it super hard for me to receive my chair and their customer support is awful. I just want a refund at this point and when I sent them an email regarding this they wont reach back to me. I feel cheated out of 300 dollars.
I ordered product from this company, its been over a month and my order still hasn't shipped and there is no customer service to talk to. I have asked for a refund but they never respond in email.
Hi there!!
Thank you so much for reaching out to us here at Autonomous support. I greatly apologize for the delay in response time. We are experiencing a great increase with incoming requests at this time and are still sorting through thousands of emails. Our customer service team is getting to everything as fast as possible, in order received. I've reviewed your order and see that everything has since shipped and delivered. I hope you are absolutely loving your new items!!! Should you ever need any further assistance, please feel free to reach back out to me at any time!
Purchased an ErgoChair2 along with the SmartDesk and a tray.
The desk and the tray have arrived, the ErgoChair 2 shows in the status of my order tracking as "unavailable". No phone number can be found to contact customer service directly. Reached out to them using email address on Apr 28, 2020 - no response.
Fun fact: If I try to purchase the same chair right now on their website, it shows availability no problem
Since this vendor was recommended to me through my company that I know gives Autonomous.ai huge business, I'll make sure to report how unreliable they are and have basically scammed me out of money.
Hello ***,
Thank you so much for reaching out to us here at Autonomous. I greatly apologize for the delay in response time. We are experiencing a great increase with incoming requests at this time and are still sorting through thousands of emails. Our customer service team is getting to everything as fast as possible, in order received. I've reviewed your order and see that everything has since shipped and delivered. I hope you are absolutely loving your new items!!! Should you ever need any further assistance, please feel free to reach back out to me at any time!
I ordered product from this company, its been over a month and my order still hasn't shipped and there is no customer service to talk to. I have asked for a refund but they never respond in email.
Hi there!!
Thank you so much for reaching out to us here at Autonomous support. I greatly apologize for the delay in response time. We are experiencing a great increase with incoming requests at this time and are still sorting through thousands of emails. Our customer service team is getting to everything as fast as possible, in order received. I've reviewed your order and see that everything has since shipped and delivered. I hope you are absolutely loving your new items!!! Should you ever need any further assistance, please feel free to reach back out to me at any time!
Purchased an ErgoChair2 along with the SmartDesk and a tray.
The desk and the tray have arrived, the ErgoChair 2 shows in the status of my order tracking as "unavailable". No phone number can be found to contact customer service directly. Reached out to them using email address on Apr 28, 2020 - no response.
Fun fact: If I try to purchase the same chair right now on their website, it shows availability no problem
Since this vendor was recommended to me through my company that I know gives Autonomous.ai huge business, I'll make sure to report how unreliable they are and have basically scammed me out of money.
Hello ***,
Thank you so much for reaching out to us here at Autonomous. I greatly apologize for the delay in response time. We are experiencing a great increase with incoming requests at this time and are still sorting through thousands of emails. Our customer service team is getting to everything as fast as possible, in order received. I've reviewed your order and see that everything has since shipped and delivered. I hope you are absolutely loving your new items!!! Should you ever need any further assistance, please feel free to reach back out to me at any time!
I ordered an ErgoChair 2 from Autonomous on 4/9/2020, and as of 5/6/2020 there is still no progress on my order even being loaded onto a shipping truck. The company has blamed FedEx for its logistics issues every single time I have gotten into contact with their customer service team. On top of that, it takes their team an extremely long amount of time to give me information that I already have (i.e. tracking number, progress on order shipment). Their team has told me multiple times that my order would be shipped on a certain day and still nothing. Other consumers are commenting on Autonomous' social media pages (Facebook, Instagram) about ordering AFTER the day I ordered my chair and receiving it way before me.
Hi ***,
Thank you so much for reaching out to us here at Autonomous support. I greatly apologize for the delay in response time. We are experiencing a great increase with incoming requests at this time and are still sorting through thousands of emails. Our customer service team is getting to everything as fast as possible, in order received. I've reviewed your order and see that everything has since shipped and delivered. I hope you are absolutely loving your new items!!! Should you ever need any further assistance, please feel free to reach back out to me at any time!Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 143***50, and find that this resolution is satisfactory to me.
I ordered an ErgoChair 2 from Autonomous on 4/9/2020, and as of 5/6/2020 there is still no progress on my order even being loaded onto a shipping truck. The company has blamed FedEx for its logistics issues every single time I have gotten into contact with their customer service team. On top of that, it takes their team an extremely long amount of time to give me information that I already have (i.e. tracking number, progress on order shipment). Their team has told me multiple times that my order would be shipped on a certain day and still nothing. Other consumers are commenting on Autonomous' social media pages (Facebook, Instagram) about ordering AFTER the day I ordered my chair and receiving it way before me.
Hi ***,
Thank you so much for reaching out to us here at Autonomous support. I greatly apologize for the delay in response time. We are experiencing a great increase with incoming requests at this time and are still sorting through thousands of emails. Our customer service team is getting to everything as fast as possible, in order received. I've reviewed your order and see that everything has since shipped and delivered. I hope you are absolutely loving your new items!!! Should you ever need any further assistance, please feel free to reach back out to me at any time!Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 143***50, and find that this resolution is satisfactory to me.
Logistics are in dire need of work. I ordered a desk, cable tray, and chair. While the cable tray is arriving this week. The chair was sent out only just a week ago (about 3 weeks from my order date) and is now scheduled to arrive in a little over a month from now making it roughly 2 months from ordering the The thing to actually receiving it. The desk, whose shipping label was created first now has an indeterminable arrival date.
Most companies mention delayed shipping to some degree provided the conditions, but this is ridiculous and I'm actively losing interest in the products as I wait. Planning to return the items as soon as either arrives as I suspect autonomous has no way of cancelling orders.
I have placed an order on April 15 and have not received the order or a tracking number. I have sent two emails with no response and phone calls go straight to voicemail. The worst customer service is no service. I just want my chair.
Logistics are in dire need of work. I ordered a desk, cable tray, and chair. While the cable tray is arriving this week. The chair was sent out only just a week ago (about 3 weeks from my order date) and is now scheduled to arrive in a little over a month from now making it roughly 2 months from ordering the The thing to actually receiving it. The desk, whose shipping label was created first now has an indeterminable arrival date.
Most companies mention delayed shipping to some degree provided the conditions, but this is ridiculous and I'm actively losing interest in the products as I wait. Planning to return the items as soon as either arrives as I suspect autonomous has no way of cancelling orders.
I have placed an order on April 15 and have not received the order or a tracking number. I have sent two emails with no response and phone calls go straight to voicemail. The worst customer service is no service. I just want my chair.
I purchased a chair from this business on March 31st on their website https://www.autonomous.ai/. The chair supposed to be delivered on April 17th due to covid-19 shipment delays. I reached out to the company twice to check the status but no response. On April 20th, I got a hold of a customer rep through business chat and was told it has not been shipped yet and warehouse is waiting for it to receive and then ship it out. I checked the status online the next day and the status moved from Processing to Label created and was supposed to be delivered by the end of day on 04/30 (which is tomorrow). Today, the status hasn't moved and I reached out to the company but no response, yet.
Hello ***,
Thank you for reaching out. I am so very sorry for the delays and difficulties you have had with your order. This situation caught us off guard like it did most of the world. We went from around 1000 + orders a day to over 5000, fedex has had trouble keeping up with our increase in shipping along with every other company out there. We have been working towards alternative shipping options and are finally able to get those things going. In addition to the shipping struggles this has presented my customer support team is now handling an additional 5000 customers with emails, chats and questions every single day. While working from home I have not had the opportunity to bring on additional support for lack of hands on training they would be able to get until we are able to work back in the office together again. I understand this has caused delays and frustration on your part and for that I am most truly sorry. I see that you are requesting a cancelation of your order and a full refund. I am more then happy to process your request however the order has shipped out and currently has an estimated delivery date of May 4th, if you would like me to recall that shipment I will do so and we will process your refund as soon as it arrives back in our warehouse. Please let me know how you would like to proceed with this matter so I can help to resolve it for you right away.
Hi ***,
Thank you for following up. I do understand your position and no it does not take long to answer 1 email however we have over 5000 emails and that is taking us some time to go through all of them. I am sorry we were not able to get to your email as quickly as we would have liked and be able to assist you with your order. I have refunded your order in full back the original payment method. Please allow 3-5 business days for the funds to be reflected in your account. I see that the chair was delivered today and I have set up a call tag to have fedex pick up that chair and return it to us. They will come tomorrow between 8 am and 5 pm to pick that item up. If there is anything else I can do for you please let me know!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 143***42, and find that this resolution is satisfactory to me. I did receive the chair yesterday on 5/5/20 and have decided to keep it. FedEx person also stopped by today on 5/6/20 to pick it up and I told him the same that I’m now keeping the chair. Thank you for the response!Best regards
I purchased a chair from this business on March 31st on their website https://www.autonomous.ai/. The chair supposed to be delivered on April 17th due to covid-19 shipment delays. I reached out to the company twice to check the status but no response. On April 20th, I got a hold of a customer rep through business chat and was told it has not been shipped yet and warehouse is waiting for it to receive and then ship it out. I checked the status online the next day and the status moved from Processing to Label created and was supposed to be delivered by the end of day on 04/30 (which is tomorrow). Today, the status hasn't moved and I reached out to the company but no response, yet.
Hello ***,
Thank you for reaching out. I am so very sorry for the delays and difficulties you have had with your order. This situation caught us off guard like it did most of the world. We went from around 1000 + orders a day to over 5000, fedex has had trouble keeping up with our increase in shipping along with every other company out there. We have been working towards alternative shipping options and are finally able to get those things going. In addition to the shipping struggles this has presented my customer support team is now handling an additional 5000 customers with emails, chats and questions every single day. While working from home I have not had the opportunity to bring on additional support for lack of hands on training they would be able to get until we are able to work back in the office together again. I understand this has caused delays and frustration on your part and for that I am most truly sorry. I see that you are requesting a cancelation of your order and a full refund. I am more then happy to process your request however the order has shipped out and currently has an estimated delivery date of May 4th, if you would like me to recall that shipment I will do so and we will process your refund as soon as it arrives back in our warehouse. Please let me know how you would like to proceed with this matter so I can help to resolve it for you right away.
Hi ***,
Thank you for following up. I do understand your position and no it does not take long to answer 1 email however we have over 5000 emails and that is taking us some time to go through all of them. I am sorry we were not able to get to your email as quickly as we would have liked and be able to assist you with your order. I have refunded your order in full back the original payment method. Please allow 3-5 business days for the funds to be reflected in your account. I see that the chair was delivered today and I have set up a call tag to have fedex pick up that chair and return it to us. They will come tomorrow between 8 am and 5 pm to pick that item up. If there is anything else I can do for you please let me know!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 143***42, and find that this resolution is satisfactory to me. I did receive the chair yesterday on 5/5/20 and have decided to keep it. FedEx person also stopped by today on 5/6/20 to pick it up and I told him the same that I’m now keeping the chair. Thank you for the response!Best regards
This is regarding order # 2***6.
I had ordered a standing desk and a chair more than a month back (delivery was a week or so). However, with COVID, I understand there are delays but the customer service is terrible. My desk is being pushed back for weeks, after asking co workers, I found out that they have received their desks even when the order was placed after me.
The chair arrived quickly but was defective, I was promised a replacement but no response from them.
For the chair replacement and desk, I just hear ti will ship in a week but that never happens. and now Im waiting for a response from the customer support team for more than a week. Feels like they dont want to deliver or refund my money
Hi ***,
Thank you for taking the time to help me resolve this issue for you. I am waiting on the response that your bank has reversed the charge back and we will have your items shipped out to you right away per our discussion. I hope you are doing well and I look forward to resolving this issue for you as quickly as possible.
Hi ***,
Thank you for following up. I see that the charge back has been dropped and we are currently waiting on a shipment to come in to fulfill your order. As soon as it arrives we will get your order out to you as fast as possible. If you would prefer to receive a full refund in stead of waiting please let me know. I am doing everything I can to get your order shipped in full delivered to you as quickly as we can!
I am rejecting this response because:
Thanks for the initial action but I still have not received a shipping confirmation for my desk or any information on the replacement chair. Happy to acceptOnce those are resolved
This is regarding order # 2***6.
I had ordered a standing desk and a chair more than a month back (delivery was a week or so). However, with COVID, I understand there are delays but the customer service is terrible. My desk is being pushed back for weeks, after asking co workers, I found out that they have received their desks even when the order was placed after me.
The chair arrived quickly but was defective, I was promised a replacement but no response from them.
For the chair replacement and desk, I just hear ti will ship in a week but that never happens. and now Im waiting for a response from the customer support team for more than a week. Feels like they dont want to deliver or refund my money
Hi ***,
Thank you for taking the time to help me resolve this issue for you. I am waiting on the response that your bank has reversed the charge back and we will have your items shipped out to you right away per our discussion. I hope you are doing well and I look forward to resolving this issue for you as quickly as possible.
Hi ***,
Thank you for following up. I see that the charge back has been dropped and we are currently waiting on a shipment to come in to fulfill your order. As soon as it arrives we will get your order out to you as fast as possible. If you would prefer to receive a full refund in stead of waiting please let me know. I am doing everything I can to get your order shipped in full delivered to you as quickly as we can!
I am rejecting this response because:
Thanks for the initial action but I still have not received a shipping confirmation for my desk or any information on the replacement chair. Happy to acceptOnce those are resolved
Avo Chair arrived greatly damaged(submitted pictures to their customer support with no response). Damage was not due to shipping and they sent out a chair that was obviously damaged. No customer service number to call and no email response in 24 hours.
Hello ***,
Thank you for taking the time to help me resolve your issue for you. I have processed your full refund back to the original payment method. Should you need anything at all please don't hesitate to reach out to me directly and I will be happy to continue to assist you.