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Address: 21800 Opportunity Way, Riverside, California, United States, 92518-3100
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So I bought couple of products from their website (on September 13th). They shipped one of the products. They haven't yet shipped the other product because they were waiting for my input, which I have provided on September 30th. And since then I have emailed to their support few times, but no response from them. Also tweeted (https://twitter.com/kapso/status/***5***) at them, but again no response.
Hello ***,
Thank you for reaching out to advise me of this issue. I looked into our system and I see that your order has been shipped out. You should have the tracking number by tomorrow at the latest. We are looking at an estimated delivery of tomorrow or Monday at the very latest. I do apologize for the delayed response. I see that our rep Kat was able to get to your email on 10/8. Please feel free to follow up to me directly if there are any additional issues with your order. You can reach me at ***@autonomous.nyc. Or you can call and ask for ***. I hope this email finds you doing very well and I hope that I hear from you soon that your order arrived and you are loving your desk!
This company advertises a 30 day trial period in which they refund the full amount paid as well as the cost of return shipping. The full return policy can be viewed here: ***rn-policy
Last Friday, I initiated a return of an Ergochair 2 I purchased from their website. They initially accepted my return and sent me a prepaid shipping label but told me they would charge a 30% restocking fee because I didn't have the original box. I am simply missing the original box and the item is otherwise in pristine condition.
When I asked to negotiate a reduction of this 30% restocking fee, one of their reps asked for my phone number so that she could call me to discuss this issue. I have since provided my phone number, but they have not called me at all for the past 5 days.
Customer service is now ignoring all of my communication and e-mails. When I call them, I am sent straight to voicemail and can never reach an actual person. Furthermore, every subsequent e-mail is being ignored. I am now afraid to ship my return using their pre-paid shipping label for fear of them ignoring me further and not honoring my refund.
Hello ***
Thank you for reaching out regarding this issue. As you can see from the attached image it is clearly outlined in our shipping and return policy we do not accept returns or exchanges in Europe. Additionally you will also note in the second image attached that we do require all returns or exchanges to be returned in the original packaging or a 30% restocking fee will be applied. You can view our full shipping and return policy on our website here: h***icy. It is additionally stated in your initial confirmation email. Our rep who was working with you initially was willing to make an acception to our policy and offer a return with a 30% restocking fee which we are still willing to honor if you would like to proceed with that. I do apologize for the inconvenience and the delay in our response back to you.. Please let me know how you would like to proceed on this.
Thank you
I am rejecting this response because:
The business's response is to the wrong person!My name is ***, and I live in ***, California.The business's response was to someone named *** who is someone who lives in Europe. *** seems to be a different customer entirely unrelated to me or my case.Please resend my initial complaint to the business and ask for them to accept my return without a restocking fee.Thank you.Best Regards,***The response that was incorrectly given to me:Hello ***
Thank you for reaching out regarding this issue. As you can see from the attached image it is clearly outlined in our shipping and return policy we do not accept returns or exchanges in Europe. Additionally you will also note in the second image attached that we do require all returns or exchanges to be returned in the original packaging or a 30% restocking fee will be applied. You can view our full shipping and return policy on our website here: h***icy. It is additionally stated in your initial confirmation email. Our rep who was working with you initially was willing to make an acception to our policy and offer a return with a 30% restocking fee which we are still willing to honor if you would like to proceed with that. I do apologize for the inconvenience and the delay in our response back to you.. Please let me know how you would like to proceed on this.
Hi ***,
Thank you for taking the time to talk with me and for clarifying a few things. I have noted the account to accept the 10% restocking fee and we will process the refund once the chair arrives back in our warehouse. Please feel free to contact me directly if there are any additional issues and I will be happy to assist you!
This company advertises a 30 day trial period in which they refund the full amount paid as well as the cost of return shipping. The full return policy can be viewed here: ***rn-policy
Last Friday, I initiated a return of an Ergochair 2 I purchased from their website. They initially accepted my return and sent me a prepaid shipping label but told me they would charge a 30% restocking fee because I didn't have the original box. I am simply missing the original box and the item is otherwise in pristine condition.
When I asked to negotiate a reduction of this 30% restocking fee, one of their reps asked for my phone number so that she could call me to discuss this issue. I have since provided my phone number, but they have not called me at all for the past 5 days.
Customer service is now ignoring all of my communication and e-mails. When I call them, I am sent straight to voicemail and can never reach an actual person. Furthermore, every subsequent e-mail is being ignored. I am now afraid to ship my return using their pre-paid shipping label for fear of them ignoring me further and not honoring my refund.
Hello ***
Thank you for reaching out regarding this issue. As you can see from the attached image it is clearly outlined in our shipping and return policy we do not accept returns or exchanges in Europe. Additionally you will also note in the second image attached that we do require all returns or exchanges to be returned in the original packaging or a 30% restocking fee will be applied. You can view our full shipping and return policy on our website here: h***icy. It is additionally stated in your initial confirmation email. Our rep who was working with you initially was willing to make an acception to our policy and offer a return with a 30% restocking fee which we are still willing to honor if you would like to proceed with that. I do apologize for the inconvenience and the delay in our response back to you.. Please let me know how you would like to proceed on this.
Thank you
I am rejecting this response because:
The business's response is to the wrong person!My name is ***, and I live in ***, California.The business's response was to someone named *** who is someone who lives in Europe. *** seems to be a different customer entirely unrelated to me or my case.Please resend my initial complaint to the business and ask for them to accept my return without a restocking fee.Thank you.Best Regards,***The response that was incorrectly given to me:Hello ***
Thank you for reaching out regarding this issue. As you can see from the attached image it is clearly outlined in our shipping and return policy we do not accept returns or exchanges in Europe. Additionally you will also note in the second image attached that we do require all returns or exchanges to be returned in the original packaging or a 30% restocking fee will be applied. You can view our full shipping and return policy on our website here: h***icy. It is additionally stated in your initial confirmation email. Our rep who was working with you initially was willing to make an acception to our policy and offer a return with a 30% restocking fee which we are still willing to honor if you would like to proceed with that. I do apologize for the inconvenience and the delay in our response back to you.. Please let me know how you would like to proceed on this.
Hi ***,
Thank you for taking the time to talk with me and for clarifying a few things. I have noted the account to accept the 10% restocking fee and we will process the refund once the chair arrives back in our warehouse. Please feel free to contact me directly if there are any additional issues and I will be happy to assist you!
Autonomous sells a defective product, makes false promises, and has negligent customer service. They sent me a faulty chair, promised a replacement with two different shipping dates over the last two months that I still have not received, and now have stopped communicating altogether. I ordered a chair online from the company on April 16, 2019. The site stated my order would ship the next day. I reached out April 22 because I had not received it and was told it was backordered but would ship April 24; it was shipped April 26 and I received it May 2. On May 7, I emailed the company explaining the chair's seat does not sit level, even on a level floor (I included photos). May 10th, I received an email promising a replacement. May 13 I was notified it would ship May 14. On May 24 I requested an update as the shipment had not arrived and was told they were waiting for stock and it would ship May 28. On June 10, still no shipment, so I reached out to the company again--no response. I emailed again July 9, still nothing. I've been trying to get this issue resolved for two months now. This company is deceitful and consistently fails to follow through.
Hello
I am rejecting this response because:
I did receive the chair replacement, but I have not received the refund I was offered, even though on August 1st I emailed a request that it be processed.Thank you
The chair was delivered to the customer and the refund was processed back to the customers card.
Autonomous sells a defective product, makes false promises, and has negligent customer service. They sent me a faulty chair, promised a replacement with two different shipping dates over the last two months that I still have not received, and now have stopped communicating altogether. I ordered a chair online from the company on April 16, 2019. The site stated my order would ship the next day. I reached out April 22 because I had not received it and was told it was backordered but would ship April 24; it was shipped April 26 and I received it May 2. On May 7, I emailed the company explaining the chair's seat does not sit level, even on a level floor (I included photos). May 10th, I received an email promising a replacement. May 13 I was notified it would ship May 14. On May 24 I requested an update as the shipment had not arrived and was told they were waiting for stock and it would ship May 28. On June 10, still no shipment, so I reached out to the company again--no response. I emailed again July 9, still nothing. I've been trying to get this issue resolved for two months now. This company is deceitful and consistently fails to follow through.
Hello
I am rejecting this response because:
I did receive the chair replacement, but I have not received the refund I was offered, even though on August 1st I emailed a request that it be processed.Thank you
The chair was delivered to the customer and the refund was processed back to the customers card.
I'll get straight to the point.. the products desk I got from them works just fine but the chair has had many issues... After complaining to them excessively, I decided to simply leave a review... when I went to leave a review, I posted with 1-star selected... When my review posted, it immediately turned into a 5-star... This practice, as I am sure, is very unethical and should not be allowed to continue. ALSO -- when I tried to fill out a return form for the chair so I could send it back, the website "somehow" just stopped working.
Customer reached out one time on Saturday via email. It was responded the following business day when we had someone in the office. I have also tried to reach the customer via phone unsuccessfully to get the issue resolved. Waiting on response from the customer.
Revdex.com:
I have replied to their email and am waiting for a reply now. I told them that I ***l ensure they correct the unethical review practices on their website. Furthermore... I as them to accept a return of the chair, but am asking that I do not hurt myself further taking it apart and shipping it back myself as the chair's assembly left my hands in a great deal of pain.
I am rejecting this response because:
To recap... the company is deleting and skewing their reviews on their website, and I wanted them to address this unethical practice. I also gave them two changes to schedule a pick up, told me they were going to do so, but then didn't. I don't even care about their reviews or them getting the chair. I want them to refund me for the chair and simply allow me to throw it out. Please advice them that this is my request and then I'll leave them alone about pickup, the reviews, and, everything.
Regards,
*=======================*
*** "***" ***
Cyber Security Professional Radford University Alumni
Computer Science Graduate *=======================
Hello ***,
Thank you for taking the time to talk to me over the phone and allow me to assist you. I have refunded your chair purchase per our previous conversation. Again I want to extend my sincerest apologies for the entire situation and please do feel free to reach out to me directly if there is anything thing else I can do to assist you in the future.
I'll get straight to the point.. the products desk I got from them works just fine but the chair has had many issues... After complaining to them excessively, I decided to simply leave a review... when I went to leave a review, I posted with 1-star selected... When my review posted, it immediately turned into a 5-star... This practice, as I am sure, is very unethical and should not be allowed to continue. ALSO -- when I tried to fill out a return form for the chair so I could send it back, the website "somehow" just stopped working.
Customer reached out one time on Saturday via email. It was responded the following business day when we had someone in the office. I have also tried to reach the customer via phone unsuccessfully to get the issue resolved. Waiting on response from the customer.
Revdex.com:
I have replied to their email and am waiting for a reply now. I told them that I ***l ensure they correct the unethical review practices on their website. Furthermore... I as them to accept a return of the chair, but am asking that I do not hurt myself further taking it apart and shipping it back myself as the chair's assembly left my hands in a great deal of pain.
I am rejecting this response because:
To recap... the company is deleting and skewing their reviews on their website, and I wanted them to address this unethical practice. I also gave them two changes to schedule a pick up, told me they were going to do so, but then didn't. I don't even care about their reviews or them getting the chair. I want them to refund me for the chair and simply allow me to throw it out. Please advice them that this is my request and then I'll leave them alone about pickup, the reviews, and, everything.
Regards,
*=======================*
*** "***" ***
Cyber Security Professional Radford University Alumni
Computer Science Graduate *=======================
Hello ***,
Thank you for taking the time to talk to me over the phone and allow me to assist you. I have refunded your chair purchase per our previous conversation. Again I want to extend my sincerest apologies for the entire situation and please do feel free to reach out to me directly if there is anything thing else I can do to assist you in the future.
Their Carrier lost my Desk and despite several mail exchange they never ever answer any of my mail. Don't trust this company with anything in offices environment.
I ordered a Business SmartDesk v2 (order #194021). It was supposed to be delivered yesterday by end of the day got nothing.
here is the tracking information :
https://www.fedex.com/apps/fedextrack/?trknbr=775***&trkqual=***0~775***~FX&loca...⇄ />
it shows 1 of 2 package as delivered but I never received anything and the 2nd package is lost too with no clear information of its whereabout.
Their mail support is clueless about it ([email protected]) just repeating what I wrote. then going mute. here is the only reply I got from them:
==== start ====
Hello, I am showing that is was signed for by L, And nothing arrived to you? I hope this e-mail finds you doing very well and have a fantastic rest of your day!
Thank You
Customer Support
==== end ====
what kind of support reply is this , after I told them that I never received anything?
I literally ordered 10 differents items this week and everything arrived just fine but this desk and they aren't able to locate or help with it.
They don't answer nor help in finding a quick solution to my issue.
Refund was processed in full back to the customers card on file.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Their Carrier lost my Desk and despite several mail exchange they never ever answer any of my mail. Don't trust this company with anything in offices environment.
I ordered a Business SmartDesk v2 (order #194021). It was supposed to be delivered yesterday by end of the day got nothing.
here is the tracking information :
https://www.fedex.com/apps/fedextrack/?trknbr=775***&trkqual=***0~775***~FX&loca...⇄ />
it shows 1 of 2 package as delivered but I never received anything and the 2nd package is lost too with no clear information of its whereabout.
Their mail support is clueless about it ([email protected]) just repeating what I wrote. then going mute. here is the only reply I got from them:
==== start ====
Hello, I am showing that is was signed for by L, And nothing arrived to you? I hope this e-mail finds you doing very well and have a fantastic rest of your day!
Thank You
Customer Support
==== end ====
what kind of support reply is this , after I told them that I never received anything?
I literally ordered 10 differents items this week and everything arrived just fine but this desk and they aren't able to locate or help with it.
They don't answer nor help in finding a quick solution to my issue.
Refund was processed in full back to the customers card on file.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Ordered a desk and needed to start a return. It took 10 days, 3 left voicemail messages (as no one will answer the phone) and 7 emails to various departments/staff before I finally had a response from them. I would NEVER use this company again and would not recommend at all.
Ordered a desk and needed to start a return. It took 10 days, 3 left voicemail messages (as no one will answer the phone) and 7 emails to various departments/staff before I finally had a response from them. I would NEVER use this company again and would not recommend at all.
Horrible and dishonest company
never reply, change customers review from 1 to 5 stars
Horrible and dishonest company
never reply, change customers review from 1 to 5 stars
We have made many orders with Autonomous and the desks seem to work well. However, out of the 10 orders we've made, 5 are messed up, delivered late or never show up at all. This is extremely frustrating as a new business hiring new employees and constantly having to explain to them that their desk will not be here for another 2+ weeks or longer! If you order with these guys, you have to call them daily to ensure your order made it's way out of their warehouse. They are completely unorganized and extremely frustrating to work with.
We have made many orders with Autonomous and the desks seem to work well. However, out of the 10 orders we've made, 5 are messed up, delivered late or never show up at all. This is extremely frustrating as a new business hiring new employees and constantly having to explain to them that their desk will not be here for another 2+ weeks or longer! If you order with these guys, you have to call them daily to ensure your order made it's way out of their warehouse. They are completely unorganized and extremely frustrating to work with.
Bought my standing desk from Autonomous along with the "AI Box" that's supposed to function much like Siri or Alexa, as well as control your desk. The desk was on backorder and I waited weeks to receive it. While I like the electric motors, the top always has a wobble and you cannot get it tight enough.
The "cord management" system is a bunch of adhesive zip ties that end up falling off over time. Very cheap.
Now to my real issue. The "AI Box" is an absolute joke. It sounds like a wireless router circa 2002 - static noise and at the end of the day it simply does not work. The "app" you have to download on your phone to control the desk is useless when the wireless AI Box refuses to make a connection.
Did I mention I waited ONE YEAR AFTER receiving my desk before the AI box arrived. On year! Only to have it not work and be a useless paper weight attached to the bottom of the desk (so in reality it's just dead weight). Autonomous has really slick marketing, but their products do match what they market, so buyer beware. They also put you on a junk mail chain that's difficult get off of. Their customer service is a joke and I personally will never purchase a product from them again. Too bad, because they "look" really cool.
Bought my standing desk from Autonomous along with the "AI Box" that's supposed to function much like Siri or Alexa, as well as control your desk. The desk was on backorder and I waited weeks to receive it. While I like the electric motors, the top always has a wobble and you cannot get it tight enough.
The "cord management" system is a bunch of adhesive zip ties that end up falling off over time. Very cheap.
Now to my real issue. The "AI Box" is an absolute joke. It sounds like a wireless router circa 2002 - static noise and at the end of the day it simply does not work. The "app" you have to download on your phone to control the desk is useless when the wireless AI Box refuses to make a connection.
Did I mention I waited ONE YEAR AFTER receiving my desk before the AI box arrived. On year! Only to have it not work and be a useless paper weight attached to the bottom of the desk (so in reality it's just dead weight). Autonomous has really slick marketing, but their products do match what they market, so buyer beware. They also put you on a junk mail chain that's difficult get off of. Their customer service is a joke and I personally will never purchase a product from them again. Too bad, because they "look" really cool.