AutoPartsWay Corp

It is always a pleasure to deal with AutoPartsWay.com I've been using this website for a number of years now and I'm always very satisfied with the quality of the parts they offer and the pricing Most of my orders are delivered in 1-days with ground shipping

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We have a record of people in the company speaking directly with this customer We can provide call logs.We have a record of emails being sent to the customer, including tracking information If customer doesn't want the parts, we will ***, re-route them back to our warehouse What more does customer want? Why does he submit lies to the Revdex.com and waste everyones time

Customer can return the item any way he likes We only suggest that he get insurance on the return however this is not necessary As long as the item is sent back to us in the same condition it arrived and in the same box and to the correct address, customer will receive a full refund.Although we have warehouses located in the USA, we only have return facility, in Hickory California This is the only location that is trained and specialized in receiving and processing returns.Lastly, attached is a screenshot of the customer's order Look at the part number Now if you go to our website, put in that part number in the search box, the product shows up (2nd screenshot) Look at the item Now, you can look this up on our website directly ( [redacted] ), but screenshots are attached for convenience Now click on the image (screenshot 3), and it clearly shows gold product Customer ordered gold, received gold If he made a mistake ordering, no problem Everyone makes mistakes He can return it anyway he likes to our return facility and we will provide a refund Our company was built on providing outstanding customer service We don't advertise, we grow due to our phenomenal service and word of mouth If the customer made a mistake and ordered a wrong product, he can return it and we will provide a refund We would never want a customer to keep any item he is not happy with

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear Revdex.com, We've already provided a pre-paid return label to the customer, we've extended his return policy and offered a full refund once the item is returned back to us, at our expenseThere really is nothing more that we can do at this point If the customer continues to make unreasonable demands, we would like the Revdex.com to come in and make a valid objective decision regarding this case Thank you, ***

A pre-paid UPS label was provided to the customer with UPS tracking number *** The return is past our day return policy, however as a time courtesy we will accept the return for a full refund if the package is handed to UPS before the end of the week
The
label is attached again for your reference and for the customer
Furthermore, the customer did not make this purchase from our companyHe made this purchase through *** which is affiliated with our sister company, a completely different entity We had to contact them for the information in order to respond to your claim as we don't normally have access to their orders or customer info
Lastly, we were informed that this customer continues to send abusive emails to our sister company, asking for a discount of $ Our policy clearly states that if a customer is not happy with any part received, he can return it within days for a full refund, we even provided a pre paid return label The customer continues ask for $120, which is against our policy Again, if he is not happy with any part for any reason he can return it for a full refund as long as the part is in the same condition he received it inIf he modifies the part in any way, that is his choice but obviously no company would ever accept such a return

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company is full of lies and more lies...As you can clearly see I was getting nowhere with this company and could not even get a physical mailing address from customer serviceI was also given the same finger pointing from their *** customer service putting the issue directly back on Autopartsway.com not *** as seen in these emails, where I was refereed to contact their management directly through their websiteAlso if you call execrising my rights as a disgruntled consumer "abusive" then that is truly pathetic:
Hello *** ** *** *** - *** Marketplace,
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I was also told that it was a day return policy by *** as quoted here, which resulted in me having to fix the item on my own, now they claim it was a day policyThey cant even make up their minds on their own return policy? Nor decide which part of their company is responsible for the sale? How is that even acceptable business practice where the same company point fingers within the company trying to divert blame to someone else " The bottom line is I was denied a return citing a day return period, I fixed the item out of pocket costing me $120, now they are attempting to say they would have accepted returns on the item when they told me no..Do they think I am stupid? I think a $refund at this point is more than fair
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have a record of people in the company speaking directly with this customer We can provide call logs.We have a record of emails being sent to the customer, including tracking information If customer doesn't want the parts, we will ***, re-route them back to our
warehouse What more does customer want? Why does he submit lies to the Revdex.com and waste everyones time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I think my last emails proved that they refused to take a return on the item and quoted a day return policy and as a result I was forced to fix the issue out of pocket for $us dollarsAnd only now do they wish to offer me a return after I already paid $to fix the issue? I do not feel my requests are unreasonable considering they sold me USED merchandise advertised as NEW and refused a return on it Once again I wish the Revdex.com would step in and make a decision on this matter as it is clear the company does not want to resolve it amicably I do not think me requesting a partial refund for a used item is unreasonable and will not put them out of business The added cost does however effect a lone consumer such as myself greatly
Thank you for your consideration in this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

There was no restocking fee applied to this refundReturn of order # *** was received and full refund was processed to customer account via *** systemOrder was placed thru ***, therefore all transactions have to be forwarded to *** including refundsIf there was any fee deducted from
customer account he/she should inquire with ***.comOn our end full amount of $was refunded
Regards,
*** ***

Customer purchased a hose for a standard transmission while his vehicle has automatic Both are clearly labeled on our website Since this return is not an error by our company, per our return policy, a 20% restocking fee was charged A refund of was issued on May ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The tracking number provided currently does not work, and was not provided in a timely manner as they advertised on their website (Order was placed Friday afternoon, and no tracking info was sent until Wednesday, and even then only after after several phone calls. I also received emails, both have conflicting info, the first shows my package shipped via ***, and the second shows it shipped via ***, neither tracking link works, and this is after over hours from when I initially placed the order.The email response I received from the company also reports my items may not actually be delivered until well after the original date promised when I placed the order.Response from the company have not been consistent, or accurate, they told me first my items would ship on Monday, then they told me on Tuesday, then for most of the day on Wednesday their phone system was not accepting any calls.I will drop this complaint if and when I receive my items within the window advertised on their website
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

It is always a pleasure to deal with AutoPartsWay.com. I've been using this website for a number of years now and I'm always very satisfied with the quality of the parts they offer and the pricing. Most of my orders are delivered in 1-2 days with ground shipping.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Customer can return the item any way he likes.  We only suggest that he get insurance on the return however this is not necessary.  As long as the item is sent back to us in the same condition it arrived and in the same box and to the correct address, customer will receive a full...

refund.Although we have 48 warehouses located in the USA, we only have 1 return facility, in Hickory California.  This is the only location that is trained and specialized in receiving and processing returns.Lastly, attached is a screenshot of the customer's order.  Look at the part number.  Now if you go to our website, put in that part number in the search box, the product shows up (2nd screenshot).  Look at the item.  Now, you can look this up on our website directly ([redacted]), but screenshots are attached for convenience.  Now click on the image (screenshot 3), and it clearly shows gold product.  Customer ordered gold, received gold.  If he made a mistake ordering, no problem.  Everyone makes mistakes.  He can return it anyway he likes to our return facility and we will provide a refund.  Our company was built on providing outstanding customer service.  We don't advertise, we grow due to our phenomenal service and word of mouth.  If the customer made a mistake and ordered a wrong product, he can return it and we will provide a refund.  We would never want a customer to keep any item he is not happy with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have a record of 4 people in the company speaking directly with this customer.  We can provide call logs.We have a record of 5 emails being sent to the customer, including tracking information.  If customer doesn't want the parts, we will [redacted], re-route them back to our warehouse....

 What more does customer want?  Why does he submit lies to the Revdex.com and waste everyones time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The tracking number provided currently does not work, and was not provided in a timely manner as they advertised on their website.  (Order was placed Friday afternoon, and no tracking info was sent until Wednesday, and even then only after after several phone calls. I also received 2 emails, both have conflicting info, the first shows my package shipped via [redacted], and the second shows it shipped via [redacted], neither tracking link works, and this is after over 72 hours from when I initially placed the order.The email response I received from the company also reports my items may not actually be delivered until well after the original date promised when I placed the order.Response from the company have not been consistent, or accurate, they told me first my items would ship on Monday, then they told me on Tuesday, then for most of the day on Wednesday their phone system was not accepting any calls.I will drop this complaint if and when I receive my items within the window advertised on their website.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]