Autoplex Extended Services

Ms [redacted] called us on 12/14/to purchase an extended coverage policy for her Nissan XterraI have attached a tracking confirmation slip from the USPS showing that her contract booklet was successfully delivered on 12/21/to the address that she provided to usMs [redacted] called us back later that evening in regards to cancelling the policy because she was concerned that she wouldn't be able to afford the monthly paymentsThe representative helped her by giving her an extended payment term with lower monthly paymentsMs [redacted] thanked the representative and agreed to keep the policy activeA week later, on 12/28/15, she called us back again wanting to cancel the policy because she still didn't think that she could afford the monthly paymentsAs she stated in the "complaint" the representative provided her with the cancellation procedures that are also outlined on page in her contact which is attachedThe cancellation procedure simply stat that, "You may cancel this contract by providing written notice of your intention to cancel addressed to us." As Ms [redacted] also stated in her "complaint" she has already charged back her payments with her credit card company and has been therefore cancelled due to non-payment on 1/26/as we cannot continue to provide coverage for a vehicle when the payments are not being paidPlease remove this "complaint" from our records as Ms [redacted] has already charged back her paymentsTherefore, there is nothing for us to refund and this entire matter all took place and was resolved prior to us even receiving the "complaint" literature from your organizationPlease let us know if there is anything else we can do to further and fully remove and resolve this matter as I feel that we have already done everything that we can do on our end [redacted] Autoplex Extended Services

See attached

Initial Business Response / [redacted] (1000, 15, 2015/08/19) */

Why would this be a complaint? As the customer stated Autoplex stated a refund would be issued and that day their credit card charge was reversed, so they were not chargedOur sales rep performed as he should, to show the benefits of the product to try and save the sale, just like any other business would doBased on the above this complaint should be remved from your recordsThank you [redacted] ***

Mr ***'s cancellation was granted as soon as he properly followed the cancellation proceduresHis pro-rated refund check has already been issuedAs stated in our previous response, his refund check was returned back to us from the USPS as Mr [redacted] failed to update his information with usI have attached a copy of the USPS returned checkYou can clearly see that we issued the check and it was returned because of Mr ***'s failure to keep his information up to dateThis check has already been re-sent to Mr ***'s new address at [redacted] ***

Initial Business Response / [redacted] (1000, 15, 2016/01/11) */

Initial Business Response / [redacted] (1000, 15, 2015/12/02) */

Initial Business Response / [redacted] (1000, 10, 2015/07/31) */

Initial Business Response /* (1000, 15, 2015/12/01) */
Initial Consumer Rebuttal /* (3000, 17, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Autoplex Extended Services is misrepresenting facts and more importantly, they have not to this date
provided a "FULL REFUND" as requested by my motherThey are dishonest and this complaint will stand until they send a check for $via some means of delivery to my parent's address where there is ABSOLUTE CONFIRMATION it is in their handsIf their contract is so important and binding to send using USPS tracking, and it equates to the value of $for a year's worth of service, logically, it would stand to reason a refund check valued at $would be sent using some USPS confirmed means to ensure my parents actually receive itAttached is a screen shot from my parent's checking account reflecting full payment of $on Jun via their debit card to Motor Vehicle Services, which to my knowledge is also Autoplex Extended ServicesI noticed in my research this company goes by many names, which I believe is the practice of a disreputable firmI still question why this company tried to secure additional funds from my parents after they had made the full payment on Jun I submit as part of their unethical practices they target elderly folks realizing they are easily confused and in the case of my parents they attempted to secure additional funding when in fact it was already paid in fullAt no point in Mr*** *** response does he refer to my parents having made a payment, which is incorrect and misleadingMr*** quibbled in his comments about me and my Jul callI informed them to stop calling because my PARENTS HAD ALREADY PAID IN FULL and to stop bothering themAdditionally, my parents did submit a FORMAL CANCELLATION MEMO (written by me), but this company refuses to acknowledge this as an attempt to continue the service and use as an excuse to only return a pro-rated amount

Complaint: ***
I am rejecting this response because:
Right after I had submitted this complaint they had called me about canceling the complaint on the Revdex.com in order to get my refund back right away. Autoplex Extended Service, *** ***, had said in his response that I
was refunded my check right after they received my cancellation letter which that would of been sometimes at the end of AugustBut if you look closely at the check that he had scanned, the date says 10/13/which was the day I submitted the complaint to the Revdex.com.Most importantly, I never received the check as they sent it to my old address (according to the check they had scanned)I had told them my correct and current address each time I had contacted them but yet they failed to send it to the correct oneI would like them to contact me again for my CORRECT addressso that they could send me my refund
Sincerely,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
The company has opened a dispute against my chargeback, so I have not been refunded for this
I sent out a letter of cancellation on January 4, and received a return receipt from the company stating that they had received my cancellation package on January 8, They claim that they never received this although I have the signed receipt from them stating that they DID receive it
Since the dispute is open on my chargeback, the dispute must be stopped so that I am refunded what I am dueIf the dispute continues through my bank, it has been more than days since I returned the policy booklet and according to the policy, I will then be due the refund, plus a 10% penalty per monthIf the dispute is stopped and the chargeback allowed, I will not press for that penalty to be added

Complaint: ***
I am rejecting this response because:
Nothing they have stated is trueIt was not days after I received this in mailNo representative tried to explain anything to me and I definitely did not refuse to tell them why I wS cancelling This is all
lies
Sincerely,
They are a scam company ripping off seniors,!
*** ***

Yes, the business applied a credit for $395.00 to my credit card on September 19, 2016.  Thank you very much in assisting me with this matter!!

Initial Business Response /* (1000, 20, 2016/01/11) */

see attached.

Initial Business Response /* (1000, 15, 2015/08/19) */

Ms. [redacted] called us on 12/14/15 to purchase an extended coverage policy for her 2013 Nissan Xterra. I have attached a tracking confirmation slip from the USPS showing that her contract booklet was successfully delivered on 12/21/15 to the address that she provided to us. Ms [redacted] called us back...

later that evening in regards to cancelling the policy because she was concerned that she wouldn't be able to afford the monthly payments. The representative helped her by giving her an extended payment term with lower monthly payments. Ms [redacted] thanked the representative and agreed to keep the policy active. A week later, on 12/28/15, she called us back again wanting to cancel the policy because she still didn't think that she could afford the monthly payments. As she stated in the "complaint" the representative provided her with the cancellation procedures that are also outlined on page 11 in her contact which is attached. The cancellation procedure simply stat that, "You may cancel this contract by providing written notice of your intention to cancel addressed to us." As Ms [redacted] also stated in her "complaint" she has already charged back her payments with her credit card company and has been therefore cancelled due to non-payment on 1/26/16 as we cannot continue to provide coverage for a vehicle when the payments are not being paid. Please remove this "complaint" from our records as Ms [redacted] has already charged back her payments. Therefore, there is nothing for us to refund and this entire matter all took place and was resolved prior to us even receiving the "complaint" literature from your organization. Please let us know if there is anything else we can do to further and fully remove and resolve this matter as I feel that we have already done everything that we can do on our end.
[redacted]
Autoplex Extended Services

Initial Business Response /* (1000, 10, 2015/07/31) */

Mr. [redacted] called us on 10/3/16 to purchase an extended service contract for his 2009 Toyota Matrix. The following day, on 10/4/16, he called to cancel his policy he purchased just the day prior. The call started off by Mr. [redacted] informing the representative that he first called his bank and attempted...

to dispute the transaction he agreed to and paid the day earlier. When asked why he would have called the bank to dispute the transaction instead of just simply calling us to cancel, he said that he “didn’t feel like talking to us and thought it would be easier that way”. The bank informed him that he was not able to dispute the transaction being that he had full knowledge of what the transaction was for and that he has authorized the transaction. They told him that it would be a fraudulent act to attempt to chargeback the payment. So, per their instructions, Mr. [redacted] was not calling us to cancel. The representative attempted to explain that he was driving a vehicle that would need protection against repairs in the future being that there was already over 53,000 miles on the vehicle and Mr. [redacted] drives over 26,000 miles/year; the national average is 10,000 miles/year. This is a dramatically high amount of driving and in turn would increase the risk of having repairs versus the everyday average driver. He wouldn’t listen to anything the representative was attempting to inform him of so the representative confirmed with Mr. [redacted] that we would cancel his policy and issue a full refund back to his Visa ending in 5346. I have attached a copy of the cancel refund transaction slip showing that a full refund was issued back to Mr. [redacted]’s Visa Card that very same day on 10/4/16. Given these details previously provided it doesn’t make sense why Mr. [redacted] would file a “complaint” when he was already informed that his policy would be cancelled and his card would be refunded…? Please remove this “complaint” from our file as there is no valid complaint here. Mr. [redacted] called to purchase an extended coverage policy for his vehicle, called back to cancel the following day, we cancelled his policy per his request, and issued a full refund that very same day. This all took place BEFORE we even received any literature from your organization. Please let us know if there is anything else we can do to further and fully remove and resolve this matter as I feel that we have already done everything that we can do on our end.

see attached