Autos Direct

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Autos Direct, Inc regarding complaint ID [redacted] Regards, [redacted] *** they never respond because they sell the damaged cars to every one

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Autos Direct, Inc regarding complaint ID [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Because nothing specific has been said to clarify what the cost would be for "reconditioning" (vacumming the floor mats) and the cost of each additional mile after Saturday 1/16/I will not except any monies received under the amount of $which is based on the average cost of a basic vehicle detail and the average cost of over milage fees, total being $ Regards, [redacted]

When the father of the customer called in, it was my understanding that he asked us to pay for the part and for him to find someone to install itThat was the issueThe offer was not pulled off of the table at any timeWe declined the father's counter-offer and maintained that if they would purchase the part (and we would help them to get our wholesale cost on the part), we would go ahead and do the labor free of charge It has been so many months, and no further contact has been made, until this complaint [redacted] could have, at any time, called in and accepted that offer It was unfortunate that the vehicle needed repairs All vehicles, whether new or used, and used being more often, obviously, require a level of repair and maintenanceIt is the cost of ownership We tried to offer a reasonable solution at the time, and it was declined by the father [redacted] did not call in to follow up on the situation

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Why should I have to provide them with documents to show what I have put into this car When from day one from a person who does not know much about cars at that time of purchase the car was jerky and that his service man told me that was when now I know talking to mechanics saying that was the first sign of trouble in the transmission Tires:$ axel seal, drain & fill filters, oil change $ oil changes since time I bought it $ that all all they are getting from me I want my money back or I am looking into legal side because I gave them a perfect car and they ripped me off!! Regards, [redacted]

MR, [redacted] ,I RECEIVED YOUR COMPLAINT ABOUT US PULLING UR CREDIT IN SENDING IT TO SEVERAL BANKS,HOW EVER I CAN ASSURE YOU THAT WE ONLY SENT IT TO OF ARE BANKS,WHICH ONE OF THEM GAVE YOU AN APPROVAL..IF YOU'D LIKE TO COME IN AND SEE ME I CAN SHOW THIS TO YOU,I'M HERE MONDAY THRU SAT,IF THERE'S ANY OTHER CONCERNS THAT YOU MAY HAVE PLEASE FELL FREE TO CALL ME AT [redacted] ***,THANK YOU, [redacted]

Ms [redacted] was given a chance to cancel the purchase of the BMWHowever, shechose to keep the vehicle and drive it all weekend putting additional miles on the vehicleand returning it filthyShe will be receiving a refund of monies down less any mileagedeductions and any reconditioning fees This is being handled by the accountingdepartment and usually takes 10-days to process

The derive here was excellent.Depspite my bad credit there were able to get me approved in a jippyI would recommend this business to all who have a hard time getting appproved for a loan, trust me you will not regret it,its by far the best dealer I've worked with in a long time

I would definetly recommend any customers to purchase a vechile from auto direct customer service is fantastic as a customer I have purchased with this one my fourth vechileIs definerlty a great dealer atmosphere is perfect vechiles are In Great working condition and their prices are very satisfing

Revdex.com spoke with a representative of the business who stated that the customer was given an incorrect buyer's order when the salesman made a mistake, she later brought the check in for the amount of $The business stated at that point, they were going to cancel the transaction because they couldn't allow the vehicle to be purchased for that low, and that their paperwork states that they have the ability to cancel a transaction anytime at their discretionThe business states that the customer then called her father, and the father paid the difference in the purchase price, and that the transaction went throughThey did not hear from the customer again about this issue until several months later when they attempted to secure the title for her trade inThey state that they were not able to get it clear because of a previous loan that had not had the information updated, and they requested that the customer try to resolve the title issue with the business where the loan was taken outThey stated they did not try to "bribe" her, but that they did offer $for her time to get the issue resolved

I will need some more supporting documentation to review this matterFirst, I will review all paperwork on file to determine whether or not there is a warrantyBut I need to know the following information - what type of problems existed at the end of March? Is there supporting documentation for that (i.ereciepts, diagnostics, etc.)? How do you know the transmission is going? Is there some type of diagnostic for this? What type of routine maintenance has been performed on the vehicle during the time for which you have been an owner? It has been over four months since you have purchased the vehicle, and all vehicles require routine maintenanceIt will be very important to provide this documentation to me for any type of consideration Also, though a [redacted] was traded in for an allowance of $2700, there was a lien to payoff in the amount of $536.77, your taxes and tags (which were remitted to DMV) in the amount of $387.42, and other items that would not be reimbursable At any rate, please provide the documentation I have requested, and I will consider this complaint furtherThank you

Revdex.com: The business has offered to repair vehicle in reference to complaint ID [redacted] , and I find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected], [redacted]

I have reviewed the complaint made by [redacted] It was an error on our inventory manager's part listing "navigation" in the options list We do have a large inventory, and at times, these types of mistakes happen When [redacted] came in to speak to [redacted] , the first thing he brought up with the navigation [redacted] apologized and stated it must have been a mistake And everything that was stated in the complaint afterward was trueHe noticed the mismatched tires, we offered to replace them with good used tires, to which he declined He wanted new tiresSo, in order to make him happy, we offered to either (a) get the new tires put on that day, or (b) give him $off the price of the vehicle to do it on his own in his own time He declined, and left the lot I'm not sure what else could have been done to make him happy, and I do not think that he was looking for us to remedy the situation - but we tried [redacted] , I formally apologize on behalf of Autos Direct, Incand hope you had luck finding the right vehicle for you

Do NOT purchase anything from these crooks! Vehicle purchased weeks ago, for $11,000, only to find out that it needs $9,in repairs to even be safe! Management is giving me the run around and not returning my phone calls

I apologize for the misinterpretation of the flyerIt clearly states the odds of winning.Each recipient is given a scratch card when they present the flyer with any matchingsymbolsThe scratch card is matched with a random number printed on a prize board.The consolation prize is a $ [redacted] gift cardJust as in any lottery type contest, thereis not a guaranteed winnerNo purchase was necessary to winI apologize for anyinconvenience this may have causedUnfortunately, your numbers did not match theprize winning number and are not entitled to the $prize winnings

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.]Revdex.com: At this time, I have not been contacted by Autos Direct, Inc regarding complaint ID [redacted] .I have made multiple attempts to try and contact the Sales Manager, and I was told "he didnt make any money"on my deal I have tried to contact the owner and no availI have tried to contact my sales rep..no luck there either I had brought my car up to the business toget repaired TWICE, and no one did anything to resolve it I took my car to [redacted] and they toldme I have FOUR bent rims! and then this business says that if IM THE ONE THAT PAYS FOR THE RIMS THEY WILL GET THEM INSTALLED! This is ON TOP of having GAP insurance added to my contract that I DIDNT ask for!I am VERY unsatisfied....no I am PISSED I REGRET spending my money there on a vehicle that was only worth 6k,and they made **k on and haven't helped me not ONE iota! And they will also hold your plates hostage! BEWARE!!! Regards, [redacted]

Revdex.com spoke with [redacted] from the company and she stated that the warranty was good for days and did not cover the computer in the car [redacted] offered to the consumer to pay for the part at cost and the consumer did not have to pay for the labor but the offer was declined

[redacted] did have possession of the first vehicle (a [redacted] ) for a little over three weeksFinancing fell through, not because of our negligence in getting information to the bank, but it was due in not being able to get the information from herOnce a vehicle is delivered, it is our ultimate goal to get the deal fundedWe do not put $12,vehicles out on the road with $down and then "forget" to send something to the bankThat is our asset and our collateral until we are paid by them If I am not mistaken, her paystubs that were provided were out of date, and she gave [redacted] a really hard time about him requesting current ones Anyway, when she did return the [redacted] , she was making such a scene, and the owner was on the premises and said to give her all of her down payment back so she would just leave In about three weeks time, she returned for another vehicleI'm not sure the specifics of this, but I know she had the vehicle for days, and returned it, storming into the dealership one day stating that the transmission went out The sales manager inspected the vehicle upon return and found it to be filthy, and she had accrued over one thousand miles on the vehicle during the very short time that she had it Unfortunately, the reconditioning of vehicles is not a free service and certainly comes at some costLikewise, you can not expect to come to any dealership, pick out a car, drive it over 1,miles, and come back, hand over the keys and say I want to pick another one or give me my money back At the end of the day, vehicles are machines that need cared for The customer must assume some type of ownership and care for the vehicle This time, no refund Once a problem was detected, it should have been addressed right there, on the spot It should have been put in writing I have a whole team of sales people, not only ***And if ever someone is leaving early, someone else can always step in and take over Good day

Hi [redacted] , Per our conversation last week,

December 7, 2015To Whom It May Concern:I am writing in regards to case number [redacted] regarding [redacted] * [redacted] Ms [redacted] purchased a [redacted] from Autos Direct on August 5, Unfortunately, we were unable to obtain financing on this vehicle for her Numerous attempts were made to contact Ms [redacted] to let her know that the vehicle needed to be returned to Autos Direct However, calls to the numbers she provided us were never returned I also tried to contact her at work However, she was not there.Ms [redacted] should have been aware of the problem as she never received any information as to making payments on the vehicle.Also, she was driving on altered day tags as you can see from the attachment I am also including an attachment showing the right of repossession that Ms [redacted] signed when she signed the paperwork for the [redacted] ***I understand Ms [redacted] ’s frustrations However, at the time of purchase the [redacted] had 64,miles When it was back in our possession, the mileage was 69, This difference of 4,miles at cents per mile, the Virginia allowable charge, repossession fee of $and $restocking fee to clean and prepare the vehicle for sale equals $1, Therefore, Ms [redacted] has an outstanding balance owed to Autos Direct of $ These are unfortunate and unforeseen circumstances for us as well We are in the business to provide reliable transportation and help our customers However, this was not possible in this situation.Sincerely, [redacted] AUTOS DIRECT, INC