AutoSource Motors, LLC

After reviewing this complaint with the named employees I clearly understand Mr [redacted] 's frustration that drove him to file this compliantHis statements in the complaint are a valid depiction of what happened with the exception of dishonest practices or intentMr [redacted] is a victim of human error from our accounting departmentMy managers on the sales floor followed the process to get the check cut and mailed to Mr [redacted] , unfortunately due to turn over in our accounting department there was a mistake made and no check was sentHad Mr [redacted] reached out to us directly we could have rectified the situation without involving the Revdex.com.AutoSource will gladly resolve this complaint by sending Mr [redacted] the $check he was promised

AutoSource does not advertise any kind of insurance quotes, estimates or promisesThe customer is always advised to reach out to their provider should they have any specific questions prior to the purchase of a new vehicleAutoSource sells over 1,vehicles a month, the majority of which that stay in the US end up insuredOftentimes we find that the insurance does not grant a policy due to the customers qualificationsThe customer does have some responsibility of due diligence to reach out to their insurance provider to verify coverage before purchasing the vehicle as AutoSource cannot do that for them

Mr [redacted] ,While I agree your issue was handled very poorly by my staff I will stand behind the fact there were no malicious or deceitful intentionsIt is unfortunate to hear that even after we agreed toy your proposed "desired settlement" as outlined in your complaint, you choose not to accept our responseWhile I completely understand your anger and frustration with the situation I would like you ask you to reconsider your responseEither way we sincerely apologize and wish you the best in your endeavors.? ?

Once again AutoSource never lied about any kind of insurance coverageAutoSource does not make any statements to customers regarding their personal policiesThe website stated "we do not know of any insurance companies that will not fully insure a branded title vehicle" which at the time was a accurate statementSince the date of the original complaint we immediately updated the website to "we are aware of only a few insurance companies that will not fully insure branded title vehicles from AutoSource." Once AutoSOurce sells over branded title vehicles a month, all of which require full coverage? insurance, this is one of the first cases we have have heard a customer cannot get full coverageI? sincerely? apologize with the way your concerns were handled and agree you possibly could have? received? better contact in? regards? to customer service.? I feel the customer was not denied? insurance? from all providers and that he was simply denied? insurance from his current providerI am more than happy to help you find a insurance agent in your local area from a company that will provide full coverage, as long as Mr*? meets all qualifications for coverage

After reviewing the recorded phone call I think there is some personal opinion stated by the customerThere is no indication that the customer was discriminated against because of gender, although there was some disagreement on terms used there was no sign of obvious disrespectAll in all Alvin is a good employee that has earned many great reviews from customers across multiple platformsDo agree he could have done a better job, yes I doUnfortunately AutoSource is not a business that will blindly terminate a employee based on a single customer complaint UNLESS it is blatantly obvious the employee has a complete disregard for our valuesAlvin has now been trained on how to handle a situation like this, should it ever arise again.I do apologize you feel as though you did not get the service you feel you deserved and I am glad you brought it to our attention so we can take the necessary measures to make sure it doesn't happen again

Complaint: [redacted] I am rejecting this response because:? ? ? I do not feel the response to my claim is valid or accurate because I ? reached out to Geoff G [redacted] and Jeff (last name unknown) via email Sept and Sept regarding this issueThere were also several voicemail messages ranging from August through October regarding the issue after the repairs were done that apparently never warranted a follow up call from AutosourceIn addition I spoke to the title clerk Ashley regarding this issue so there were many parties informed and aware of the problem and I was never, in any way, informed of delays for any reasonI was completely kept in the darkBecause of this I do not feel the reasons for the delay in the reimbursement is accurate and stand by my original claim.? ? ? ? The reimbursement has finally been issued but I believe had I not taken the actions with the Revdex.com that I would never have received the check that was promised to me Sincerely, [redacted]

Mr [redacted] ,While I agree your issue was handled very poorly by my staff I will stand behind the fact there were no malicious or deceitful intentionsIt is unfortunate to hear that even after we agreed toy your proposed "desired settlement" as outlined in your complaint, you choose not to accept our responseWhile I completely understand your anger and frustration with the situation I would like you ask you to reconsider your responseEither way we sincerely apologize and wish you the best in your endeavors

Once again AutoSource never lied about any kind of insurance coverageAutoSource does not make any statements to customers regarding their personal policiesThe website stated "we do not know of any insurance companies that will not fully insure a branded title vehicle" which at the time was a accurate statementSince the date of the original complaint we immediately updated the website to "we are aware of only a few insurance companies that will not fully insure branded title vehicles from AutoSource." Once AutoSOurce sells over branded title vehicles a month, all of which require full coverage insurance, this is one of the first cases we have have heard a customer cannot get full coverageI sincerely apologize with the way your concerns were handled and agree you possibly could have received better contact in regards to customer service. I feel the customer was not denied insurance from all providers and that he was simply denied insurance from his current providerI am more than happy to help you find a insurance agent in your local area from a company that will provide full coverage, as long as Mr* meets all qualifications for coverage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr***'s complaint is slightly inaccurateHe claims he left a "refundable" deposit I have attached the the form clearly stating the deposit is NON REFUNDABLE that Mr*** signed along with the receipt showing we ran the credit card on March 24th at 4:06PM not on the 26th. Mr
*** cannot just "Void" an executed contract because he changed his mindEven though Mr*** misrepresented his experience with AutoSource and even prior to receiving this complaint the store manager in Post Falls submitted a request to accounting to reverse the $charge on his credit card that I have put a hold on until this matter is closedOnce closed I will gladly initiate the refund rather than hold Mr*** accountable to the signed obligation he entered into.Due to the inaccuracies of the complaint and the actions AutoSource has already taken I ask that the complaint be closed and removed

After reviewing this complaint with the named employees I clearly understand Mr***'s frustration that drove him to file this compliantHis statements in the complaint are a valid depiction of what happened with the exception of dishonest practices or intentMr*** is a victim of human
error from our accounting departmentMy managers on the sales floor followed the process to get the check cut and mailed to Mr***, unfortunately due to turn over in our accounting department there was a mistake made and no check was sentHad Mr*** reached out to us directly we could have rectified the situation without involving the Revdex.com.AutoSource will gladly resolve this complaint by sending Mr*** the $check he was promised

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Once again AutoSource never lied about any kind of insurance coverageAutoSource does not make any statements to customers regarding their personal policiesThe website stated "we do not know of any insurance companies that will not fully insure a branded title vehicle" which at the time was a accurate statementSince the date of the original complaint we immediately updated the website to "we are aware of only a few insurance companies that will not fully insure branded title vehicles from AutoSource." Once AutoSOurce sells over branded title vehicles a month, all of which require full coverage insurance, this is one of the first cases we have have heard a customer cannot get full coverageI sincerely apologize with the way your concerns were handled and agree you possibly could have received better contact in regards to customer service. I feel the customer was not denied insurance from all providers and that he was simply denied insurance from his current providerI am more than happy to help you find a insurance agent in your local area from a company that will provide full coverage, as long as Mr* meets all qualifications for coverage

Mr***,While I agree your issue was handled very poorly by my staff I will stand behind the fact there were no malicious or deceitful intentionsIt is unfortunate to hear that even after we agreed toy your proposed "desired settlement" as outlined in your complaint, you choose not to accept our responseWhile I completely understand your anger and frustration with the situation I would like you ask you to reconsider your responseEither way we sincerely apologize and wish you the best in your endeavors.

After reviewing this complaint with the named employees I clearly understand Mr***'s frustration that drove him to file this compliantHis statements in the complaint are a valid depiction of what happened with the exception of dishonest practices or intentMr*** is a victim of human
error from our accounting departmentMy managers on the sales floor followed the process to get the check cut and mailed to Mr***, unfortunately due to turn over in our accounting department there was a mistake made and no check was sentHad Mr*** reached out to us directly we could have rectified the situation without involving the Revdex.com.AutoSource will gladly resolve this complaint by sending Mr*** the $check he was promised

AutoSource does not advertise any kind of insurance quotes, estimates or promisesThe customer is always advised to reach out to their provider should they have any specific questions prior to the purchase of a new vehicleAutoSource sells over 1,vehicles a month, the majority of which that
stay in the US end up insuredOftentimes we find that the insurance does not grant a policy due to the customers qualificationsThe customer does have some responsibility of due diligence to reach out to their insurance provider to verify coverage before purchasing the vehicle as AutoSource cannot do that for them

AutoSource does not advertise any kind of insurance quotes, estimates or promisesThe customer is always advised to reach out to their provider should they have any specific questions prior to the purchase of a new vehicleAutoSource sells over 1,vehicles a month, the majority of which that
stay in the US end up insuredOftentimes we find that the insurance does not grant a policy due to the customers qualificationsThe customer does have some responsibility of due diligence to reach out to their insurance provider to verify coverage before purchasing the vehicle as AutoSource cannot do that for them

After reviewing the recorded phone call I think there is some personal opinion stated by the customerThere is no indication that the customer was discriminated against because of gender, although there was some disagreement on terms used there was no sign of obvious disrespectAll in all Alvin is
a good employee that has earned many great reviews from customers across multiple platformsDo agree he could have done a better job, yes I doUnfortunately AutoSource is not a business that will blindly terminate a employee based on a single customer complaint UNLESS it is blatantly obvious the employee has a complete disregard for our valuesAlvin has now been trained on how to handle a situation like this, should it ever arise again.I do apologize you feel as though you did not get the service you feel you deserved and I am glad you brought it to our attention so we can take the necessary measures to make sure it doesn't happen again.?

Complaint: ***
I am rejecting this response because:? ? ? I do not feel the response to my claim is valid or accurate because I ? reached out to Geoff G*** and Jeff (last name unknown) via email Sept and Sept regarding this issueThere were also several voicemail messages ranging from August through October regarding the issue after the repairs were done that apparently never warranted a follow up call from AutosourceIn addition I spoke to the title clerk Ashley regarding this issue so there were many parties informed and aware of the problem and I was never, in any way, informed of delays for any reasonI was completely kept in the darkBecause of this I do not feel the reasons for the delay in the reimbursement is accurate and stand by my original claim.? ? ? ? The reimbursement has finally been issued but I believe had I not taken the actions with the Revdex.com that I would never have received the check that was promised to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:     I do not feel the response to my claim is valid or accurate because I  reached out to Geoff G[redacted] and Jeff (last name unknown) via email Sept 6 and Sept 15 regarding this issue. There were also several voicemail messages ranging from August through October regarding the issue after the repairs were done that apparently never warranted a follow up call from Autosource. In addition I spoke to the title clerk Ashley regarding this issue so there were many parties informed and aware of the problem and I was never, in any way, informed of delays for any reason. I was completely kept in the dark. Because of this I do not feel the reasons for the delay in the reimbursement is accurate and stand by my original claim.      The reimbursement has finally been issued but I believe had I not taken the actions with the Revdex.com that I would never have received the check that was promised to me.
Sincerely,
[redacted]