AutoSource Motors, LLC

After reviewing the recorded phone call I think there is some personal opinion stated by the customer. There is no indication that the customer was discriminated against because of gender, although there was some disagreement on terms used there was no sign of obvious disrespect. All in all Alvin is...

a good employee that has earned many great reviews from customers across multiple platforms. Do agree he could have done a better job, yes I do. Unfortunately AutoSource is not a business that will blindly terminate a employee based on a single customer complaint UNLESS it is blatantly obvious the employee has a complete disregard for our values. Alvin has now been trained on how to handle a situation like this, should it ever arise again.I do apologize you feel as though you did not get the service you feel you deserved and I am glad you brought it to our attention so we can take the necessary measures to make sure it doesn't happen again.

Mr. [redacted],While I agree your issue was handled very poorly by my staff I will stand behind the fact there were no malicious or deceitful intentions. It is unfortunate to hear that even after we agreed toy your proposed "desired settlement" as outlined in your complaint, you choose not to accept our response. While I completely understand your anger and frustration with the situation I would like you ask you to reconsider your response. Either way we sincerely apologize and wish you the best in your endeavors.

Mr. [redacted]'s complaint is slightly inaccurate. He claims he left a "refundable" deposit I have attached the the form clearly stating the deposit is NON REFUNDABLE that Mr. [redacted] signed along with the receipt showing we ran the credit card on March 24th at 4:06PM not on the 26th.  Mr....

[redacted] cannot just "Void" an executed contract because he changed his mind. Even though Mr. [redacted] misrepresented his experience with AutoSource and even prior to receiving this complaint the store manager in Post Falls submitted a request to accounting to reverse the $500 charge on his credit card that I have put a hold on until this matter is closed. Once closed I will gladly initiate the refund rather than hold Mr. [redacted] accountable to the signed obligation he entered into.Due to the inaccuracies of the complaint and the actions AutoSource has already taken I ask that the complaint be closed and removed.