Sign in

Autumnwood Homes

Sharing is caring! Have something to share about Autumnwood Homes? Use RevDex to write a review
Reviews Autumnwood Homes

Autumnwood Homes Reviews (208)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution seems to be only way to goDue to financial restrictions at this time, I'm sadly unable to go elsewhere I know of people that have had the same 'sagging' issue with Bobs furniture, maybe its a local problemThis will be the last time I shop at Bobs, and would discourage others from doing so Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am attaching the following photos for the company review, and am willing to answer any further questions they may have for me Sincerely, [redacted] ***

Good Morning Revdex.com, I called as [redacted] requested and spoke with him yesterday (1.05.2015) regarding this complaint I have sincerely apologized to [redacted] for lack of care and empathy his concerns were continually met with and thank [redacted] for taking the time to escalate his concerns so that we can address the obvious coaching concerns that have been presented to us [redacted] and I were able to agree on a satisfactory resolution for further accommodation which has since been processed and confirmed with our customer Thank you for providing the opportunity to make it right, [redacted] Customer Care Corporate Management Bobs Discount Furniture

Good Afternoon Revdex.com, Please pass on my apologies to the customer as she states she hasn’t received the processed gift cardThe $Bobs Discount Furniture Gift Card shows as being uploaded to our system as of The customer can use this credit number to access these funds within any Bobs Discount Furniture Showroom: [redacted] The option of contacting our Customer Care office after the next exchange remains available to the customer for a final review however as a retailer we have apologized for the failures we have caused, have the appropriate steps in place to make those failures right, and have already provided two forms of further apologyAs a representative of Bobs Discount Furniture I believe in the resolutions completed and/or in place and the level of compensation that has already been granted to this customer The Revdex.com offers an excellent mediation resource for a consumer and business alike as both sides if the equation are publicly posted and it would be wrong for any company to discourage a person from voicing their opinions thru such an established channel Thank You, [redacted] Bobs Discount Furniture [redacted]

Good Morning Revdex.com, Our offices are in receipt of this rebuttal on and are responding on the same date as receipt This customer’s merchandise is experiencing a factory defect within warranty and our business has offered multiple routes for resolution by taking responsibility for this defectFurniture today is built on an assembly line at the factory, like any other furniture retailer (or any other business for that matter) regretfully there are sometimes products that come off of the assembly line with defectsIt normally does take time for any defect in any product to show up and we stand behind the quality of our product and make it right by our customers with fair and adequate options for resolutionThe fact remains that just because one product is manufactured with a defect it does not make the entire product line or the entire inventory of our store defective We still do have this set available for an even exchange (should the customer prefer) and per the guidelines expressed and signed by the purchaser at the time of sale we are able to offer a replacement for non defective merchandise under the warranty periodThe warranty is being honored and we stand behind the resolution(s) we have already set forth as the most fair and adequate resolutions available for this customer’s concern Kindest Regards, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

Good Afternoon Revdex.com, I called and spoke with [redacted] directly today (4.01.2015) and conveyed our apologies to him for the frustrating experience he has had with us thus farWe have made [redacted] a compensation offer prior to his sale being completed which he has acceptedI have also provided [redacted] with my direct contact information and explained that I will personally keep an eye on his order to ensure we get this remaining item to him as soon as we are physically able to provide it Kindest Regards, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

Good Morning Revdex.com, We apologize for the disappointment this customer has been experiencing overall with their reclining sofa and loveseat Our records indicate that this merchandise was delivered in the year and we completed a courtesy exchange for the customer in June of Based on the courtesy exchange date this merchandise has been out of any direct Bobs Discount Furniture coverage since June of We serviced this merchandise one time inside of the warranty for loose bolts and then approximately one year and seven months later we received reports for multiple concerns that had never been reported to us before As an extreme courtesy we sent our service technician out at no cost to this customer to see if there was anything we could offer on a best effort basis this past AugustRegretfully the merchandise concerns could not be satisfied by this service technician and again this customer has no warranty or replacement coverage active directly through Bobs Discount Furniture Given a review of all facts within this scenario we are willing to make a third courtesy offer to the customer for the pure reason that we care about resolving our customer’s concerns in a manner that we feel is fair We will offer to apply an electronic store credit for 50% of the merchandise cost originally paid to usThe customer can use this credit to select a new living room set or any other type of furniture they wishBobs Discount Furniture will not be responsible to remove the current sofa and loveseat from the customer’s home should this offer be accepted Kind Regards, [redacted] Bobs Discount Furniture [redacted]

Good Afternoon Revdex.com, I reached out to this customer directly today (10.23.2014) and left a message for her with my name and direct phone numberMy hope is that she will call me back directly so that I can ensure her orders are scheduled as they should be and she receives the exact merchandise she expected in good conditionWe apologize for any and all inconveniences our failures have caused our customer Thank You, [redacted] Bobs Discount Furniture Corporate Customer Care

Good Morning Revdex.com, Please pass on our sincerest apologies for the inconvenience the multiple deliveries caused our customerWe can certainly understand the customer’s frustration and acknowledge the reasons why the customer feels they are owed something additional after their concern has been resolved We further apologize for what the customer cites to have occurred during their visit with our storeAs our Refund Policy depicts (on sales invoice) there is an option to have a refund applied back to any debit card provided the debit card can be presentedSee policy below: For any refund, except as otherwise noted, we will credit the same credit/debit card account on which you charged the original transaction, or we will mail you a refund check from our Corporate Offices within sixteen (16) days if you made your payment by cash, check, traveler’s check, or money orderFor purchases made by debit, you will need to come into the store with your debit card to receive the credit or we will mail you a refund check from our Corporate OfficesWe can only issue checks to the person(s) listed as the sold to party on the original sales orderBob’s prides itself on providing quality service and the best value product for the priceOur primary focus is on making the concern we caused right so that our customer is satisfied with the product that they have purchased from usWe have resolved the original concern and delivered the customer the merchandise originally expected in good condition as of At this time any additional accommodation we feel adequate to offer to the customer is a form of our apology and at our internal discretion Normally we offer any additional apology in the form of a Bobs Discount Furniture Gift Card; our records do indicate that this customer has already been offered a $Bobs Discount Furniture Gift card from our company as a further form of apology While it is not procedure to so we do recognize that we have failed our customer and we are willing to make an exception in this case to work above our compensation guidelines and policiesInstead of the $Bobs Discount Furniture Gift Card we will offer to refund the customer’s original method of payment in the amount of $should they seek only a monetary amount as our form of apology for this concernWe apologize to our customer again for any and all inconveniences the initial damaged product concern caused to his family and look forward to hearing back from him so that we can process the apology offer he chooses to accept Kindest Regards, [redacted] Bobs Discount Furniture Corporate Customer Care Liaison

Good Morning Revdex.com, Please pass on our sincerest apologies to our customer for the disappointment they are experiencing in their productOur records indicate that this item was delivered on and the consumer first reported this concern to us on The customer alleges in this complaint that the sofa started to show these signs of concern only a few months after delivery however our business was not made aware of any concern until long after the warranty coverage for factory defects expired As a courtesy to our customer we sent out a factory trained professional at no charge to see if there was any repair that could be made to this merchandise to appease the customer’s concernWe stand behind the integrity of our service technicians and the qualifications they receive directly from the vendors of our product and regretfully the factory trained professional found no defect present within the itemWith no defect being present and the item being up to manufacturing standards there is no repair to be madeIt is not a safe, nor is it a recommended practice that a technician “sit on” or attempt to utilize merchandise in a customer’s home as this puts him at a disadvantage and could compromise his own safety while alone in an environment the consumer feels most comfortable inShould the customer need to sit on the merchandise in order for it to produce a loss in resiliency this is clearly the cause of wear and tear on an item that has been continually used for two (plus) yearsBy any vendor’s standards in the furniture industry a loss of resiliency in any seat is to be expected and viewed as completely normal Please note that while in the residence the technician also verified that there is a defect concern with a bar stool and the customer currently has replacement parts on order for the bar stoolI mention these facts because this shows a clear example of how we are assisting the customer, as a retailer, when there is an actual manufacturing defect present within the merchandise and that defect has been appropriately reported within the warranty timeline set forth In an extreme effort to meet this consumer’s demands for resolution outside of warranty we will make a one time only courtesy offer for resolution (listed below)Should the customer wish to accept this offer they are able to contact our Customer Care Officers at [redacted] (Mon- Sat -6:30am – 8:00pm/ Sun 10:30am – 7:00pm) to accept this offer and have it fully processed As this is a one time courtesy- It should be expected that for any future occurrences of concern, on any other sales order, this individual consumer is agreeing to adhere to the terms and conditions of their warranty coverage and the determinations of Bobs Discount Furniture’s Service ProfessionalsOur Service Policy is fully disclosed on the customer’s sales invoice and provided at the time of sale Option for resolution: We can offer to provide a store credit of 70%, based off the original cost paid for both pieces of the sectionalIn the interest of fairness the customer will be expected to pay a new delivery fee if they want the new furniture selected to be deliveredDelivering the merchandise has always been a charge we maintain separate from the cost of our merchandiseWe will expect to remove the current merchandise the customer has in the home on the same date we deliver the newly selected merchandise Kindest Regards, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

Good Afternoon Revdex.com, Our records indicate that this consumer has been in direct contact with our Customer Care Offices after this complaint was sent to you This item is completely outside of any factory defect warranty through Bobs Discount Furniture based on the fact that the customer has had possession since We have offered a fair and adequate resolution for this concern and apologize that the delay in parts shipment remains beyond our controlThese parts must be procured thru an overseas vendor and we are just as disappointed as the customer is in this shipping container’s unexpected delay As of this customer was granted the option of a 50% refund based on the price paid for this order directly by the customerOur records indicated that customer paid $out of pocket for this order so the refund would be processed back to the original method of payment in the amount of $This resolution has been available to the customer since and to date (3.27.2015) our Customer Care Offices are still waiting on a phone call from the customer directly to advise us if they would like this refund processed to them Please advise the customer to contact us directly at [redacted] (Mon-Sat: 6:30a-8:00p / Sun: 10:30a -7:00p) so we can process the already offered resolution should she wish to accept

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However the Gc isn't necessary I will still not utilize services from this establishment ever againBut thank them for making an extra effort for apology Sincerely, [redacted]

Good Afternoon ***, I am very sorry to learn of your disappointment with your sectional I assure you that Bobs Discount Furniture cares very much to satisfy our customers concerns and we stand behind the quality of our productsThe two technician’s that visited your home from Bobs Discount Furniture reported that the tearing on your sectional and the lumping of the material are related to the sectional being battered during the use it receives within its current environmentWe are willing to make an extreme exception as a courtesy to you in this case and provide two options for resolution, should any replacement item provided to you experience damages caused by the environment Bobs Discount Furniture will not offer to take responsible or ownership for such damages Bobs Discount Furniture warranties your merchandise against manufacturing defects as deemed by our factory trained techniciansThe [redacted] Plan, as it name denotes, is for protection against many one time accidental occurrences of damage and is managed thru a third party company called [redacted] At this time we can offer you two options for resolution, I have listed these below for your review: Option #1: One time even exchange of the [redacted] sectionalWe will take away the current model you have and deliver a factory fresh model on the same date -Or- Option #2: One time store credit to reselect to a different set (the credit will be based off the original price you paid for the sectional)If you select this option we will also include a store credit for the storage ottoman you purchased to match as a one time courtesyWe will take away the current model you have and deliver a factory fresh model of your new selection on the same date Please let us know how you would like to proceed from this point Sincerely, [redacted] Bobs Discount Furniture [redacted]

Good Afternoon Revdex.com, At this time we are just as shocked as our customer is that the part has yet to arriveWe fully confirmed with our vendor that the part was in transit as indicated in our previous responseI have been trying since to get a response from our vendor on where their container shipment is and have been unable to receive a response backAs originally disclosed our business did not assemble this item, therefore the replacement shelf was not needed as a result of our failures, we also verified with our Quality Control Department that there have been no returning tables as a result of incorrect or inefficient hardware included with these tablesAs of right now, not being able to procure information about the shipment and the shipment not arriving as we expressed is most certainly a failure we can and do take ownership and responsibility for In regards to the approved and processed refund on this purchase part order, this was voided due to lack of follow up on the customer’s partFirst we communicated via Revdex.com how the customer could get this processed immediately and our records confirm that our retail location attempted to contact this customer to get the refund fully processed as wellThe refund was voided by our Accounting Department because we are unable to keep open unclaimed money on accountsOur records further indicate that a message was left for our customer on advising that the paperwork could be reinstated at anytime after she contacted us to provide her credit card information Should the customer agree to decline the offer of refund on the cost of the part order we will agree to provide a factory fresh model of this table to the customer and cover the cost of delivering the new table to their residenceShould the customer wish to accept this option for even exchange it is best that they contact our Customer Care Offices directly to schedule the even exchange date as the availability of the table and/or open delivery dates is/are subject to change In reference to the sofa the customer mentions in this complaint I am uncertain as to whether our customer needs assistance with this itemIn one portion the customer mentions that they are very happy with the item and then in another part of the complaint they indicate there is a concern with this itemOur records show no report of concern being made to us on this item, if the customer needs assistance under their warranty coverage with the sofa we are happy to help and just asked to be informed of the concern Thank You, [redacted] Bobs Discount Furniture Corporate Customer Care Liaison

Good Afternoon ***, I don't blame you for being very upset with us and on behalf of Bobs Discount Furniture I extend my sincerest apologies I know and acknowledge how unpleasant this entire ordeal has been for you and while I know this is your Bobs experience I assure you that we would not be continuing to grow if all our customers were met with so much disappointment during such an important purchase Your comments regarding the service you received by our team are very important and concerning to usYou deserve only the best service, especially when you visit Bobs and I apologize again that we let you down Our records indicate that your refund was fully released from our internal systems in between the night of and the morning of I can certainly understand the immediate need to have your funds back on such a large purchase like this and I feel terrible about any delay that may have occurred in between our release and your bank’s (or the bank the credit is thru) reallocation of these fundsNormally we provide customers with a 2-day estimated complete processing estimate because of the fact that even after we release these funds there is another party involved in getting these funds back to youAt this time I would expect that the funds have been completely reallocated to your method of payment, if this is not the case, please feel welcome to respond back to us via this Revdex.com channel and we will preform more extensive research with our Accounting Department I apologize again for the inconvenience our failures caused you and genuinely hope that you will provide us with another opportunity to earn your trust back in our business in the future Kindest Regards, [redacted] Bobs Discount Furniture Corporate Customer Care Liaison

Good Morning Revdex.com, We apologize to our customer for any disappointment they are experiencing with their product and protection planWe dispatched a service professional to this customer’s residence on (yesterday)The report provided to us by this professional indicated that there were no manufacturing defects present within the merchandise We stand behind the integrity of our technician’s reportOur Service technician’s are factory trained professionals who know and understand the inner workings of the merchandise we sell, they are fully qualified to determine if a defect in workmanship is present or if merchandise is showing signs of wear and tear from the amount of use it has been receiving in an environment Bobs Discount Furniture offers coverage against manufacturing defects and just as its name outlines, the ‘Goof Proof’ portion of this protection provides coverage against accidentsAt this time the merchandise in the customer’s home is not experiencing concerns from either of those instances, therefore the coverage purchased does not apply at all The customer hasn’t disclosed what state they will be relocating to however Bobs Discount Furniture currently services in different states and we are continually opening up new stores in new states nearly every monthThe accidental coverage portion of the protection plan is honored by a third party company called ‘ [redacted] ’ and [redacted] provides services under their coverage details nationwide Our Goof Proof Proof Plus Protection plan is very valuable and we apologize that the current concerns this customer is experiencing are not related to the coverage(s) available thru this plan

Good Morning Revdex.com, The fact remains that the bunk bed being disassembled and reassembled by someone else does play an obvious part in the structural integrity and current condition of the product overall Provided that again, I am not being given the consumer’s account information I can only respond off of the general information that the customer’s product has no remaining warranty thru Bobs Discount Furniture and the protection plan the consumer acquired does have specific terms and conditions that all consumers alike are expected to adhere to The customer has chosen not to provide me with any account information to look up her records with, should the customer wish to provide me with her account information (sales invoice, delivery address, or telephone number) I’d be more than happy to look into this concern further and see what, if anything, we are able to offerShould the customer wish for us to look deeper into this we also require a response, via this Revdex.com channel, with photographic evidence depicting the concern the customer asserts is not the result of a complete reassembly that was done by a third party company that Bobs Discount Furniture did not contract We are regretfully still unable to make any offers at this time based off the extremely general response the consumer has chosen to rebuttal with Sincerely, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

Good Morning Revdex.com, Please pass on my apologies to *** for the disappointment he is currently experiencing with his productOur records indicate that this sofa was delivered to *** on and this concern was first reported to us on At that point the Bobs Discount Furniture Warranty had expired on the merchandise and *** was granted a service at no charge by us as a courtesy*** did purchase the [redacted] protection plan which, as its name depicts, offers coverage against accidental concerns causing damage to the furniture Our technician’s inspection results show that while he was in the home he repaired a leg on the sofa that had been badly scratched and inspected the frameHe found that the frame was not cracked as a result of a factory defect as the frame had no knot where the crack occurred and the damage was not a ‘seasoned split’We stand behind our technicians report as if our own eyes were in the home and while it is not appropriate for us to assume what may have occurred to the sofa to cause such damage we felt it suitable to refer [redacted] to the protection plan he purchased for occurrences such as thisWe do not believe that this sofa is experiencing a factory defect and the fact remains that the direct coverage through Bobs Discount Furniture had expired prior to this being reported to usThese two facts combined are adequate reasons why we are unable to offer [redacted] recourse for this concern I have listed extreme courtesy options below for ***’s review as we do try and offer a willingness to resolve our customer’s concerns whenever possible Option #1: [redacted] believes that his item is experiencing a factory defect and we do not agree based on the inspection we feel was completed during the service appointment We will offer to provide [redacted] with a store credit in the amount of 80%This 80% will be based off the amount he paid for this sofa itselfHe may use this store credit to reselect and as another extreme courtesy we will offer to cover the cost of the new delivery fee associated with the new merchandise he selects along with the cost of removing (and disposing since we cannot re sell it) the current merchandise he has in the homeWe will not include a [redacted] Plan credit here as this reselection option is being offered by Bobs and not the [redacted] company ( [redacted] ) -OR- Option #2: [redacted] believes that his item is experiencing a factory defect and we do not agree based on the inspection we feel was completed during the service appointment We will offer to provide [redacted] with a monetary refund amount of 40%This 40% will be based off the amount he paid for the sofa itself and will void any and all responsibility [redacted] feels is owed to him from Bobs Discount Furniture for this sofaWe will also offer to cancel and refund the [redacted] plan [redacted] purchased in its full amount of $A monetary refund is always processed to the original method of payment via restrictions put in place from our systemIn this scenario we would be refunding the financing account that [redacted] originally used and he would be cut a direct check from the financing company associated with his account I apologize to [redacted] again for the level of stress this concern has caused him to feel and I assure him it is always our intention to place our customer’s satisfaction first while keeping in mind the importance to weigh out the needs of our business Kind Regards, [redacted] Bobs Discount Furniture Corporate Customer Care Liaison

Complaint: [redacted] I am rejecting this response because: Thank you Revdex.com Bob’s Discount is responding otherwise over the phone their representative told me that I am not eligible because I did not report the ripped cushions within days and the table damages are not covered and I should talk to home insurance company for the termite issues as it is not covered and the broken arm of the sofa though it is reported within a month but since I have not given an exact or specific date they can’t process my claim Let me explain to Bobs Discount again what I said to them over the phone on a recorded line · I told them yes it’s a poor quality sofa that within months I noticed it’s saggy and when we sit its poking · I showed the damage of the table to representative I shared my concern that it looks like that the material used for this table either was a poor wooden pieces or defective material and it seems like the signs of termite Let me clear the fact that my home has no termite or any other insects I am once again saying that it is defective or poor quality wood may be in error used for the table because no other furniture including the dining table which I purchased from them has the same issue so far · I also mentioned to representative over the phone that I have not been given any such information of 3rd party insurance or days reporting requirement rather the sales person told me to get insurance from Bob Discount to protect my purchase and on a phone call they take care of their customerBut the representative over the phone arrogantly told me that I have signed the terms and condition and copy of same is provided to me and it my responsibility to read and understand I am once again saying that no copy of term and conditions signed by me is given to me for my record I do have sale receipt given to me which do not have any signature I can email to review please see the brochure attached where MrBOB putting a hand on his heart saying " I've got you covered" not third party that what they showed me · The broken arm of the sofa is reported within their time frame still they declined to repair using lame excuses Kindly let them know that my claim is to replace the defective pieces of table wood and the fixing of broken arm of sofa and repair of minor cushion ripsIn addition to that they must send me the copies of terms and conditions signed by me so I can I review, since the time of purchase I did sign something and I was told that its delivery agreement if I am not there they might charge additional fee for repeating delivery I can be reached at phone no [redacted] And I am looking forward for a positive response from Bob’s Discount I referred many of my family members to their flushing store to purchase and never expected this kind disappointing response Sincerely, [redacted] ***

Good Afternoon ***, I apologize that you have such little faith in our company and our willingness to help you solve your concernsI assure you that we care very much for our customers and always work to offer an option for resolution that is fair for both parties when all facts are considered Our records indicate that you first reported the concern with your living room furniture to us on 8.25.2014, nearly three years after you received and had been using this merchandiseAs you cite this merchandise started showing this concern very early on it is hard to believe that you let it go for years unreportedOur records also indicate that you had a service professional out to your home in August of for a different concern and our records don’t indicate that the seams separating were a problem in 2012; we then paid to replace your product for you as a courtesy even though our service professional determined that there was no manufacturer defect with your productWe stand behind the quality of our product and while I agree with the last technician sent to your home (on 9.10.2014) that your sofa is experiencing these concerns as a result of many years of use (wear and tear) we are willing to make you a fair offer for resolution that balances both the needs of our valued customer and our business We will offer you a 50% store credit (based on the price you originally paid for these items) on the piece sectional, the matching ottoman, and the matching accent chairWe will also offer to cover the cost of delivering the new set you select and removing the current merchandise in your home which in all reality is a major cost for any business to offer to incur We will also include a prorated (based on years) credit for the Goof Proof Plan you purchased in this offer In regards to the king size bed delivered to you on (nearly two years ago), our records show absolutely no report of any concern on this bedI checked our service report from our last visit earlier this month and I couldn’t find any reported concerns regarding this bed there eitherWe do not place different versions of the merchandise we stock in our warehouse in our showroomsWe are a retailer and for an accusation like this to be true every single vendor we work with, from various parts of the world, would have to literally build two different models of merchandise to ship out to the hundreds of retailers they sell to nationwideEven though we haven’t determined any defect with this bed and you are just now reporting your concern in workmanship after several years of use we will offer you the same courtesy as we have on the living room furniture (50% credit based on the price you paid for the headboard, footboard, rails, prorated Goof Proof credit based on years, no new delivery fee on the new sale which includes assembly, and removal of the current headboard, footboard, and railings you have) I apologize to you again [redacted] that you are so disappointed in the product you have purchased from usIf you would like to accept these offers please respond to me via this Revdex.com channel and I will create the credits and have our retail location follow up with you directly Kind Regards, [redacted] Customer Care Corporate Liaison Bobs Discount Furniture

Check fields!

Write a review of Autumnwood Homes

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Autumnwood Homes Rating

Overall satisfaction rating

Address: 16339 Lima Road, Huntertown, Kentucky, United States, 06042-1765

Phone:

Show more...

Web:

This website was reported to be associated with Autumnwood Homes.



Add contact information for Autumnwood Homes

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated