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Autumnwood Homes Reviews (208)

Good Afternoon [redacted] , I apologize that you have personally experienced any disappointment while working with Bobs directly or speaking with the [redacted] company As the Revdex.com is aware, the size of our business is massive and we would not be continuing to grow so rapidly into new territories if we operated without honesty and transparencyWord of mouth travels extremely fast especially in an age of technology and It is a terrible fact I learned many years ago in my business that a happy customer will typically tell of their family/friends while an unhappy customer will tell of their family/friends Add social media into the mix of that and you can place a zero on the end of both those figuresI do not deny that we, like any business, have unhappy customers who have experienced failures or headaches while seeking to resolve their claimsThe internet is a place where information even from many years prior remains currently viewed and judged uponMany customers whose claims have been resolved or denial results overturned don’t feel the need to take action on reposting/posting positive feedback In regards to our [redacted] *** Plans we have a very high ratio of approved claims through this plan and the company we partner withSadly it is not common that a customer can access a data base made by other customers of great reviews on their successful claims experiencesIn most cases the plan costs about 10% of the merchandise cost to the customer and Bobs is paying for technicians (don’t forget about gas), parts, and the cost of disposing and providing new merchandise in many scenariosI cannot imagine how we would be making money off of this plan when we are paying out far more than what is charged to help our customersI do apologize that this customer believes to have experienced any confusion during their time of sale, we do not deceive our customers, support products and plans we do not find valuable, and we do not force our customer into buying any productTo categorize our protection plan as poor quality or state that all of our customers are complaining just doesn't give the nearly 3,customers that are receiving a great experience today and in the future, as well as my nearly 4,team members who strive every day to make the experience a pleasant one, ample credit We are genuinely very sorry when our customers experience failures that result in any amount of unintended inconvenience and we stand by the quality of our merchandise and the integrity of our entire organizationPlease don’t ignore the fact that the internet contains a small percentage of complaints which stay on foreverWe take great pride in the reality that on a daily basis we maintain a vastly larger pool of customers who are completely satisfied with their merchandise and their experiences with us overallOur customers, our ability to recognize our failures and take ownership to make them right have allowed us to become the 15th largest furniture chain in the U.S I would like to help you resolve your concern with the support legs directly and should you find this acceptable you are welcome to email me at [redacted] In researching your product I have found that this manufacturer offers three different types of support legsThere is a center support leg, a short support leg, and a long support legI certainly don’t want to cause you any further inconvenience and if at all possible request that you send me a photo to show what currently exists under your bed so that I can order you the appropriate parts Please feel free to contact me directly by email or if you find it more suitable, we can continue to use the Revdex.com for their mediation assistance Kind Regards, [redacted] Bobs Discount Furniture [redacted]

Good Morning [redacted] , I am very sorry for the disappointment you are experiencing with your reclining sofa set and the [redacted] Protection Plan you purchasedI assure you that Bobs Discount Furniture cares very much to satisfy all our customers and we stand behind the quality of our products including the protection plan we sell The [redacted] ***, as its name depicts and the documents associated with the plan denote, is for protection against accidental damage and in order for a claim to qualify for coverage under this plan you must report an accidental occurrence causing the damage you are reportingI can certainly understand your frustration as we have serviced this concern several times for you and are now denying you coverage While I acknowledge why the denial was received from Bobs Discount Furniture as we actually begin servicing this merchandise for you and covering the cost of parts outside of your direct warranty from us, I can also clearly see how you as a consumer may believe that your protection plan would cover you for such occurrences The plan grants you a one time replacement of the affected furniture should your claim be acceptedShould you choose the replacement option the one time replacement fulfills the agreement of your protection plan and the plan is no longer active on the items that have been replacedIn the interest of fairness we are willing to approve a one time replacement of the sofa using the protection plan you assumed covered you continually for this occurrence If you would like this option processed we will place a store credit into the system for you based on the original price you paid for this reclining sofaWe will also cover the cost of removing the current item and delivering the new item you select from our showroom on the same dayIf you would like us to enter this credit for you please respond as ‘satisfied’ through this RevDex.com channel and we will have our retail location reach out to you regarding the credit Kind Regards, [redacted] Bobs Discount Furniture [redacted]

Good Afternoon ***, I am very sorry for the disappointment you are experiencing with your bonded leather setI assure you that Bobs Discount Furniture cares very much to satisfy all our customers and we stand behind the quality of our products even after the expiration of our one year guarantee periodThe protection plan you purchased called ‘ [redacted] ***’ is managed thru a third party company and as it’s name illustrates offers coverage against most in home accidents Bonded Leather offers the look of luxury at a much more affordable price point and as its name depicts, bonded leather is real leather that is adhered (or bonded) to a fabric backing with a strong adhesiveOver time and with any amount of usage the heat from our bodies and friction from use causes expansion of the molecules that join the bonded leather to the fabric backingBonded Leather is manufactured the same way industry wide and peeling over time is not isolated to the bonded leather products we sell at Bobs Discount Furniture Bobs Discount Furniture believes in transparency and in every single one of our showrooms we maintain a placard with the material make up of each living room setThe fact that this merchandise was made from 100% Bonded Leather – everywhere your body touches was displayed along with this set and available for any consumer’s review during your time of purchase If you continue to purchase/maintain bonded leather furniture in your home regretfully peeling can occur based on the nature of this material’s manufacturing process You have had this set for over three years and in that three year period our records indicate that you have not reported any issues to us before nowThe Bobs warranty on your merchandise expired over three years ago and as this concern does not stem from a factory defect in the product’s workmanship and is viewed as wear and tear industry wide, it is should be understandable as to why we would have no recourse to offer you as the retailer in this situation As an extreme courtesy and in your case alone we are willing to make you a one time extreme courtesy offerAs indicated within the facts above it is not our responsibility as a business to take ownership for this type of damage and this offer should not be anticipated by other consumers as the proper form of response for a bonded leather concern If you would like to reselect to a different set, made of a different material that may fit your furniture needs better we can offer to credit you 70% of the original cost you paid for both the Sofa and the Loveseat from your ‘ [redacted] ’ setIn the interest of fairness we would ask that if you want the new furniture you select to be delivered you cover the cost of that service as delivering the merchandise has always been a charge we maintain separate from the cost of our merchandise We are unable to offer to remove or dispose of the current Sofa and Loveseat you maintain in your home Please let me know if this option for resolution is acceptable to you and I will process the necessary paperwork and have our retail location contact you to make you aware of your available credit Kind Regards, [redacted] Bobs Discount Furniture [redacted]

Good Afternoon Craig, I don't blame you for being very upset with us and on behalf of Bobs Discount Furniture I extend my sincerest apologies I know and acknowledge how unpleasant this entire ordeal has been for you and while I know this is your Bobs experience I assure you that we would not be continuing to grow if all our customers were met with so much disappointment during such an important purchaseYour comments regarding the service you received by our delivery team are very important and concerning to usYou deserve only the best service, especially when you visit BobsIn researching the alleged behavior of our delivery team I have located records that indicate that our team followed protocol and had a Customer Care Agent initiate a phone call to you at [redacted] (approximately 10:50a) on Your account indicates that we weren’t able to reach you by phone and left a message on your machineThe delivery team then provided us with a description of your residence prior to being moved on We are very sorry when we miss any of our customers while within their estimated timeframe window and we also apologize that you didn’t find our delivery tracker to be helpfulIn an effort to make it right we did request that the delivery team be returned to your stop that day as you have outlined and it remains very regretful that we weren’t able to get the team to come back to you as we hoped would happen You’re most recent account records indicate that your pending sale has been canceled and when you spoke with one of our Account Management Specialists on 2.16.2015, conflicting information in regards to your location on when the team arrived was provided to us from youI assure you again that all the proper protocols were followed prior to the team leaving your residence and we did everything we could to request that team back to your stop on the scheduled dateIt saddens us that we lost your trust in our business and felt it necessary to cancel your order, as you discussed with you on if your order was to be reinstated and delivered to you we would be happy to discuss a further form of apology offer with you after we have been able to earn your satisfaction with the sales order Kindest Regards, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison %

Good Afternoon Revdex.com, I am very sorry to learn of the disappointment our customer experienced overall and we are truly apologetic for the inconvenience we caused our customer during the delivery of her merchandise Our records reflect that the refund of the customer’s original delivery fee was fully released from our systems as of under credit number: [redacted] While it is not within our procedures to compensate our customers by way of monetary refund we do recognize that we caused this customer a great deal of inconvenience and for that reason we have worked above and beyond our process in an effort to bring our customer some form of satisfaction

Complaint: [redacted] I am rejecting this response because: yes, we have a footboard, what we do not have are any of the necessary components for setting up the drawers or securing the tracks for the drawers, perhaps they are meant to magically hover beneath the bed, but I think notI have explained this more times than I wish to countIt has also come to light that the rails we were sold do not actually work for this bed, as they don't reach the groundI restate my original suggestion to resolve this: allow me to return the bed and miscellaneous pieces I've purchased in exchange for a new bed with all the appropriate parts Sincerely, [redacted]

Good Morning Revdex.com, Please pass on our thank you to the customer for providing more information on the claim they are seeking resolution forWhile we can certainly understand our customer’s frustrations with the denial result received to say the protection plan we offer is “fake” is just not an accurate depiction of the success hundreds of thousands of customers who have approved claims thru the Guardian company have experienced over the course of many years Like any other protection plan there are exclusions to the coverage and as Guardian is a third party company Bobs Discount Furniture in unable to take responsibility for how any consumer chooses to make their report or file a claim under their protection planWe express via multiple documents at the time of purchase that Bobs directly offers a one year guarantee against factory defects on our products and the ‘Goof Proof’, as its name depicts, offers coverage for one time accidental occurrences through the Guardian company As the customer has indicated that the problem is with the ‘Arm’ on one of his ‘Arm chairs’, Bobs Discount Furniture is willing to offer to order and pay for a replacement part (new arm) for this ‘Arm Chair’ as a one time courtesyWe would of course need to be provided with more information such as – If one is facing the ‘Arm Chair’, is this left or right side facing arm of the chair? Should the customer wish to accept our offer they can make us aware of what arm is exactly needed, the correct shipment address, and we will place the part order via the overseas manufacturer of this productWe estimate the ship time at 4-weeks to arrive to the customer once the order has been initiated Bobs Discount Furniture is regretfully unable to provide labor at no charge to the customer due to the fact that no direct protection plan or coverage remains active on this merchandise thru our companyShould the customer wish to pay us to install this new part we can provide this professional service (along with a day guarantee on our workmanship) at a charge of $(+any state taxes) or the customer can find an alternate furniture repair service to make this installation for them on their own accord Thank You, [redacted] Bobs Discount Furniture Corporate Customer Care Liaison %

Good Morning Revdex.com, I have spoken with [redacted] this morning (10.01.2014) and have provided her with my direct information as I will be personally ensuring our customer’s property claim gest the attention and resolution it should have been receiving from the very startWe are sincerely sorry our valued customer has had to deal with any stress and frustration after the damage that was caused to her residence and we assure [redacted] that her complaint is of great importance to us Thank you for the opportunity to make this failure right, [redacted] Bobs Discount Furniture [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Good Evening Revdex.com, We apologize to our customer for any and all inconveniences she has endured during this furniture purchaseI have spoken to our customer today (10.29.2014) and scheduled the delivery of her merchandise for

Good Afternoon Revdex.com, We apologize to the customer for any inconveniences that have been caused as a result of her not being able to accept the delivery on While we certainly empathize with this customer’s frustrations per our records we have caused no direct failure to our client A time frame of 4:00pm -6:00pm would not make sense for several reasonsWe provide an estimated three (3) hour window for any scheduled furniture delivery and our delivery teams start making stops at approximately 6:30am (in most states we are not permitted by law to have a driver scheduled on the road for a period of 11- hours) Our automated system’s records show a time frame of 9:00am -12:00pm being delivered to phone number: ###-###-#### in reference to this scheduled delivery for Bobs Discount Furniture cares very much to satisfy our customers and we continually seek to make any failure we may be responsible for right by our customerI have performed extensive research on this account and come to the conclusion that the estimated time window provided to this customer was confirmed as 9:00am – 12:00pmIf the customer can provide a transcript along with date and time information I will be happy to perform further research along with my IT department to determine the origin of the alleged voicemail she asserts to have Our records further indicate that our delivery team tried with every capability to make this delivery on The delivery team told us that they went to the rental office and asked if anyone from that office would let them into the residence and supervise their delivery, they were turned awayThey also offered to leave the merchandise with the rental office prior to leaving and were again told this was not an optionWe are just as disappointed as our customer is that we were unable to complete the original scheduled delivery At this time we will not be making an offer of monetary apology as we believe to have honored all agreements made with our customerShould the customer wish to provide more evidence I am willing to perform further researchWe currently have another scheduled delivery in place to deliver the expected product Sincerely, [redacted] Bobs Discount Furniture [redacted]

Complaint: [redacted] I am rejecting this response because: You: We are truly very sorry that we are unable to honor the request to take back the [redacted] bed bases for a monetary refund Me: Are you the final authority on this decision? I was told that I could return both pieces by the sales staff at the storeThese folks are the face of Bob’s to your customers and Bob’s should honor what they advertiseAdditionally, from my perspective and interpretation of your policy I should be issued a refund for the full purchase priceI understand that your opinion is differentI have asked others to read your policy and every one of them have thought they could get a full refund if unhappy after daysTherefore, your assertion that the policy is clear is just not trueObviously, there is something wrong if several intelligent people read it and do not understand that they can only get a refund for half of their purchase You: Again, addressing this from a logical standpoint the customer has stated to our business that the current mattress is not comfortable, reselecting to a different mattress would solve this comfort concern completely and that is not something the consumer is even willing to consider via this mediation channel Me: I’m not sure why you say thisWe did consider reselection and there was nothing betterWe even looked at other vendor’s productsNothing was satisfactoryAs such, we opted for the refund option You: The customer has no reported defect with the [redacted] bob bed bases and these bases (a.k.aas foundations) can be used with any non innerspring mattress from any retailer Me: These foundations specifically call for two XL twin mattresses to allow for the independent movement of the sidesAdditionally, you point out that they must be non-innerspring mattressesThese two requirements are the crux of our comfort issuesThe non-innerspring mattress was too hard, even though we got the plush versionAdditionally, the gap between the two sides is too large and the mattresses slide apart if someone happens to roll on top of itObviously, this is a comfort issueI would even say this is a safety and health concern You: While we will absolutely address the coaching concern the customer has alleged occurred during her time of sale, we cannot offer resolutions based off of the consumers perception of what occurred as we were not part of that transactionWe will investigate further however having been a sales professional myself for many years I understand that the time of sale is a very exciting time for the customer and multiple pieces of important information that is clearly presented can be lost within this excitement Me: I did not misunderstand the sales staff at the storeThere was nothing lost in translationThere were two other people with me at the time of purchase that can verify that the sales staff specifically stated we could return the whole thing if we were not satisfiedThe context of the conversation was when we were discussing the split mattress configurationThe store did not have any split configurations on the floor to try and made sure that we understood that I could trade or return the whole thing if not happy You: We still believe the expressed agreements presented to be clear and concise as an electrical component that moves a mattress up and down is not and could never be the mattress itselfPlease also note that while the customer purchased a “package article” each component of the “package article” has its own identifying inventory article number making these separate from one anotherI have included a ‘Print Screen’ of the invoice associated with this transaction and highlighted these facts for your review Me: I still maintain that the two items were sold as a “Mattress” item under a single article itemThe prices listed in the showroom do not break it down as “mattress and foundation”The pricing shown is the full price that was paidThe same is true of your websiteI just checked You: As a business we are more than willing to address the comfort concern with the mattresses the customer has reported, as there are no mechanical issues that have been deemed a defect by a factory trained technician and the [redacted] bob bed bases have no bearing on the comfort of the mattresses we will not be offering a return for refund on this merchandise Me: While I appreciate that your opinion is that the base does not affect the comfort of the bed, there are many mattress industry experts that disagree with youOther manufacturers put forth much effort on designing the perfect “foundation” for their mattress sets, including [redacted] -***, which is what your bed is supposed to mimicInterestingly, [redacted] - [redacted] also has a trial period for their products where you can return the bed if you do not like it and their policy includes both the mattress and foundation At this point, I feel less than hopeful that we are going to reach a resolutionI will not be satisfied unless I am refunded the full purchase price as advertised Rather than continuing to argue, I’d like this issue to be escalated if possible Sincerely, [redacted]

Good Morning Revdex.com, I reached out to [redacted] via the daytime phone number she has provided in this complaint today (9.23.2014) and left her a message with my direct phone number for contact backI look forward to hearing back from our customer so that I can help her resolve her concerns and I ask that you please pass on my sincerest apologies for any frustrations we have caused her during this time of needWe assure [redacted] that we genuinely value our customers as the most important part of our business Thank You, [redacted] Customer Care Corporate Liaison Bobs Discount Furniture

After I explained to their technician what happen he said and I quote yes this is an accidentI call *** they said Bob does nothat share pictures with themIf they did they would have pictures they are saying they have no picturesSo someone is lying here Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Good Morning Revdex.com, We are very sorry for any and all inconveniences our customer endured during this purchase with us We do understand that having to reschedule and as our customer alleges she was routed for a day she didn’t agree on, is extremely frustratingWe do take ownership for our own failures and/or lack of care in this scenario; however we cannot be responsible for the fees or services that were contracted through another company The customer did accept our offer for a $gift card as an apology and we fulfilled the original agreement we were hired to complete to this consumer Should the customer wish to accept it we will make a final offer of compensation for a monetary refund in the amount of $(this is what the customer paid us for a delivery fee)As we already indicated to our customer, it is far beyond our procedures to refund monetary amounts from a sales order for any reasonWe are working above and beyond to try and satisfy this customer’s demand for compensation The customer can contact our Customer Care Office (###-###-####) to process this refund credit or respond to us directly through this Revdex.com channel that this option is satisfactory

I Call Bobs Discount Furniture store Customer Care at ###-###-#### and they agree to replace a "one time replacement" one of the item which my choice was the HeadboardThey instead stated that they will be replacing the Headboard and Footboard since it is a one piece unit The replacement will be taking place on Saturday: November 29,There Delivery man will be doing the exchange and replacement of the items Listed above I want to truly thank you guys at " Revdex.com" for making it HAPPEN :)) your input and resolution to my agonyAlso Kudos directly to Bobs Discount Furniture Liaison for there professionalism and changing my outlook positively for there caring for Their CUSTOMERSTHANK YOU ONCE AGAIN THANK YOU "Revdex.com" FOR MAKING IT HAPPEN!!! SATISFIED CONSUMER! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Good Day Revdex.com, Our offices are in receipt of this response on 4.15.2015and are responding to you/the customer on the same day Bob’s prides itself on providing quality service and the best value product for the priceOur primary focus is on making the concern we caused right so that our customer is satisfied with the product that they have purchased from usOnce the original concern is fully resolved we would be happy to provide an offer to our customer for a further form of apology for the inconveniences we have caused We are genuinely seeking to help the customer move forward in getting a complete working bed and are willing to offer options for resolution, in offering the appropriate resolution to our customer to ensure that this concern is rectified in full it would an extreme help to have had details confirmed as communicated in our first response as our records remain unclear In example: Our question regarding the footboard remains unansweredOur records do not indicate there is a footboard for this bed in the home however at this time I am moving forward working off the rejection response and assuming that the customer does in fact have a footboard in the home The rejection response does indicate that the customer is seeking another set of hardware for the second storage drawer so this also leads me to believe that there is a footboard present in the home (as the drawers are inside the footboard for this model) As of we have mailed out the remaining hardware needed for the second storage drawerWe sent these parts via [redacted] – Tracking number: [redacted] - This tracking numbers indicates that the package sent arrived to the customer on the following date: Sat 4/11/10:11am These parts were shipped to: [redacted] / [redacted] (as listed on the previous part order/shipment) As of we have also mailed out a copy of the ‘Assembly Instructions’ we have for this bedI have gone a step further and attached these instructions to this Revdex.com response as well to ensure the customer gets themThere is a complete hardware listing on this document for the customer to review and respond with what other parts may be missing to complete assembly (for a faster turnaround time the customer is welcome to contact our Customer Care Offices with this information if they prefer to work with us directly) This letter has been sent to: [redacted] / [redacted] (as listed on the previous part order/shipment) We will cover the cost of supplying any additional parts/hardware that may be needed to get this bed in fully working order and once all the necessary parts/hardware have been confirmed as being in the home; we will also offer to schedule a delivery team (at no charge) to the customer’s residence to assemble the bed for the customer We are very sorry again for any and all inconveniences this concern has caused our customer and will continue to work at full capacity to make these concerns right Thank You, [redacted] Bobs Discount Furniture Customer Care Corporate Liaison

Good Morning Revdex.com, I don't blame our customer for being very upset with us and on behalf of Bobs Discount Furniture I extend my sincerest apologies I know and acknowledge how unpleasant this entire ordeal has been for our customer and while I know this is [redacted] Bobs experience I assure our customer that we would not be continuing to grow if all our customers were met with so much disappointment during such an important purchase Bob’s prides itself on providing quality service and the best value product for the priceOur primary focus is on making the concern we caused right so that our customer is satisfied with the product that they have purchased from usWe most certainly take full responsibility for the damaged product that has caused our customer so much frustration as well as our inability to properly schedule out a new delivery and service technician Again our first priority is to make the concerns we have caused right so if the customer would like we can move forward with offering a delivery of the dresser and the service appointment for this coming Saturday Due to time restrictions we would not be able to honor a special inspection on the dresser because the merchandise will be added on to this already full date in whatever time slot we can make availableIf the customer would prefer a special inspection be completed prior to the dresser leaving our distribution center we can make arrangements to request that he be added onto the following Saturday (3.21.2015) instead Regretfully we are unable to offer a refund on already delivered or picked up merchandise (this is clearly stated on the second page of our receipt that is commonly signed by each customer prior to leaving the store at time of purchase)We would be willing to offer a refund percentage on the minor cosmetic damage the chest has (our records indicate inch to an inch and ½ of finish concern) at a value of 15% based on the price originally paid for the chest If the customer doesn’t have the dresser in their possession then that one item would be eligible for a refund under the terms of our expressed policies At this time we remain very sorry for the failures and inconvenience our customer has experienced and wish to help our customer move forwardAs of today (3.09.2015) we are able to offer the reschedule of the dresser delivery and chest service for a Saturday that works best for our customer or provide a 15% percentage refund on the chest in home and a full refund on the dresser that our records indicate is not in the home

Good Afternoon [redacted] , I apologize for the lack of care and empathy that you cite to have received from our Customer Care Office while seeking to resolve the concern with your reclinerI further apologize that the part we ordered for you is taking so long to ship to you; I assure you that we do not experience long delays on a regular basis and we never meant to cause you more frustration or inconvenience The protection plan you purchased through us covers you for five years of unlimited part replacement and professional laborShould you wish to have the item replaced in lieu of accepting a service, or if a service isn’t going to rectify the defect concern, your plan covers you for the cost a one time replacement We can offer to provide you with a reselection credit for the full amount you paid for the sofa ($599) should you wish us to cancel the current part order Please understand that in accepting this option the parameters of your original protection plan are considered fulfilled on this item Addressing the recliner specifically as a business we are normally unable to offer recourse on an item that is not experiencing any factory defect concernWe agree that as a consumer you are owed recourse for the case of the defect concern on your sofa and as you are not satisfied with the original recourse option offered we worked to meet your demand by offering an alternate option for recourse In an extreme effort to provide you with satisfaction we can propose to provide you with a store credit for 80% of the purchase price you paid us for the recliner ($ X 80% = $399.20)Since this is an offer out of courtesy we can also provide a credit for the monies you paid for the protection plan on the recliner specifically ($69.99) Another benefit we can offer you is no new delivery fee on the newly selected merchandise meaning, we will take away (covering the cost of disposing of) the current merchandise in your home and pay to deliver the newly selected merchandise on the same date at no cost to you In Review our offer includes: Full Store Credit for the Sofa =$(Fulfilling the purpose of protection plan) 80% Store Credit for the Recliner =$ Partial Store Credit for the Protection Plan =$ Removal of Old and Delivery of New Merchandise at zero cost to you Should you wish to accept this offer and have the store credit entered for your use please respond to this Revdex.com communication as ‘Satisfied’ and we will process the credit and have our retail location reach out to you regarding the active credit Kind Regards, [redacted] Bobs Discount Furniture [redacted]

[redacted] , You are a horrible business woman with no sincerity what so everYour responses are awful! I will never do business with Bob's again and really it's all because of you [redacted] was so classy when I had an issue with themThey called, were sincere, sent me a $gift card and waived the delivery fee all because they delivered one section that was wrongYou on the other hand have stated things in each sentence that make it seem as if I am the person who did something wrong especially when you quote victimYou're going to make an "extreme courtesy" and refund me $75! haha, LaughablePlease just keep your moneyThat's a slap in the face after all I had experienced and the horrible customer service I receivedWhy?? If my couch was in your store the week it was supposed to be, why did Bob's not deliver it to me? I was told you only came to my area on Tuesdays and Thursdays, yet after being through all I went through an exception should have been made so that the couches were here on time, which was my whole problem in the first place! I was charged for delivery, which I should not have been regardless of the fact that you didn't charge me for the loaner couch you deliveredThat was something your company SHOULD have done in an effort to help the situation of me not having my couches that were guaranteed to me by a certain timeTHEN, the couches come in by that time, but you don't deliver them to me because your company didn't deliver to my area the day before my eventRIDICULOUS! absolutely ridiculousSO please keep your $75, keep your insincere attitude, keep your awful customer service reps and I just will NEVER SHOP AT BOBS AGAINI will tell everyone about the horrible experience I had, more so with you!! and beyond all of that it's apparent that I really don't have to worry since you have a ONE STAR rating! Bravo!! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

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Address: 16339 Lima Road, Huntertown, Kentucky, United States, 06042-1765

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