Available Movers & Storage, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I WILL NOT FILL OUT ANY PAPER WORK AND SUBMIT IT TO THE COMPANY THAT I HAVE FILED A COMPLAINT ABOUT....THAT IS NOT MY JOB. I WANT $BACK FOR THE SERVICE THAT I DID NOT GET. IT IS NOT MY JOB TO SUBMIT ANYTHING TO YOUR COMPANY. I NEED Revdex.com TO CONACT ME ASAP TO EXPLAIN THIS TO THEM. ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was offered $to settle. It is not acceptable. The movers were the only people in the elevator. Clearly it was operational because they moved more than 1/of my goods in before they broke it. Yes, I had to pay, because the mover told me if I didn't, my goods still on the truck would be warehoused until I did pay the money. They were supposed to re-deliver the next day. They didn't show (and I left work early for this). They were then supposed to come the following day. When they didn't show AGAIN, I called and I was told "sorry, we slept in". This is not ok. Movers should be held liable for their actions. They know they have you in a no-win position and use it to their advantage. They try and fit as many deliveries in as they can, with no consideration to the paying customer. Further, the property manager had a face-to-face conversation with the mover teh day they finally did show up and TOLD him the damage was caused from the inside of the elevator. The only two people in the elevator were the movers. I'm being made to pay for something I had nothing to do with.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am looking for a full refund of all services to compensate for the damaged goods, breach of contract, the emotional toll on my family and the loss of productivity at my new jobAlso to compensate for time lost in preparations of our new home

Thank you for forwarding *** ***’s 6th rejectionWe another rebuttal: *** *** should complete the first page of the claim form and then outline her concerns on a separate pageIt is the shipper’s responsibility to submit a claimThank you

Thank you for forwarding this complaint to our attention We offer the following response*** *** contracted for local moving servicesOn the date of service, the truck arrived with the contents of a previously scheduled move*** *** was unhappy that here were other items on the
truck but declined an offer to cancel the service *** *** did not want to pay more than the hours estimated but in the end contracted for hours labor including trips to the destination address. Despite our best efforts the moving team was unable to complete the entire move in the allotted time and *** *** declined to pay for additional timeAs required by contract, payment for services is due at delivery prior to unloading*** *** refused to tender payment, demanding that her items first be removed from the truckIt was only after our moving team manager threatened to call the police that *** *** finally paid the balance due and the moving team were able to unload and deliver *** ***’s itemsThank you

Thank you for forwarding this complaint to our
attention We offer the following response*** *** contracted for interstate moving services including the use of two trucksOn the date of service one of the trucks experienced a mechanical failure and a replacement vehicle was only available for service on the following dateThough we have a permanent fleet of vehicles for the majority of our work, occasionally we utilize rental vehicles to augment the fleet when necessary due to high work volume or out of service vehiclesThe second truck arrived the following day and collected the rest of the items*** *** required additional services and accepted a reviewed written estimate reflecting the added services*** *** received delivery of the majority of items on the agreed upon delivery date with the balance delivered the following day We respectfully deny *** *** suggestion that wanting to collect evidence affirming *** *** had authorized payment on his credit constitutes an attempt to defraud *** *** in anyway. Our moving team was simply attempting to collect evidence showing that, *** *** had indeed authorized payment, as it turns out for good reason since *** *** has initiated a dispute through his credit card providerAs *** *** received the services contracted for, he is not entitled to or eligible for a refund We regret that items may have been damaged during transitAvailable has an established process in place to assist customers with service related damage/loss claims and service related issuesOur claim administrator has emailed claim forms to *** *** so that he may submit a claim as required by federal law and our tariffThank you

Thank you for forwarding *** ***’s rejection to our attentionAs mentioned in our previous response, *** *** signed the Bill of Lading and the Revised Written Estimate authorizing all charges including packing charges. The bill of lading was completed at pickup for the measured cubic feetThis is standard moving practiceIf adjustments are necessary the Bill of Lading can be amended to reflect those changes later onDue to the late hour when the loading concluded, payment was not collected at that time. *** *** has declined a $discount, which would have reduced the cost of service to $over her estimated price plus the cost of the valuation coverage purchased by *** ***At this time we are coordinating delivery of her shipmentThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We needed to move that day and give keys to a new owner Giving us an option to cancel was not a choice for us, who would we get last minute to move us A moving company should never send a truck 1/full with someone else's belongings T is unprofessional and unsanitary When I spoke to Sam about the truck he said he would give us a flat fee for the hours no matter how long it took and no matter how many trips The movers even heard this conversation and told us he does this all the time On the second trip Sam said he will not make anymore trips as promised At that point we were only hours into the move so why would I pay when there needed to be a third trip When Sam told his movers to leave with my stuff I said I would call the cops Sam did not resolve the matter He made promises then took them back and lied to me The movers even said this happens all the time I paid for hours and didn't get a complete move, was lied too and had to finish the move myself And I am months pregnant Sam was rude and unprofessional I want a refund for his lies and scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is what is wrong with people today. They don't want to be held accountable for their actions. Not about being late, not showing up when scheduled when I had to take time off from work, causing damage to the elevator (they were the only two in the elevator and the damage was done from the INSIDE), the face-to-face conversation the property manager had with the mover telling him the elevator service company said the damage was done from the inside, telling me I have to pay or my goods would be held in their warehouse until I did, charging me $for four days of extra storage (after they told me I wouldn't be charge), me having to chase them to send me a confirmation form stating I was ready to receive my goods (left three messages and spoke to one individual -- a total of four phone calls on my dime) as they continue to charge me for the storage. If they accept responsiblity, imagine how many other people would file claims. I will file a claim in small claims court.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for forwarding *** ***’s 4th rejection to our attentionWe offer the following: While we appreciate the property manager’s opinion, we again respectfully deny that our movers caused the elevator to malfunctionThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:A) I did not have additional packing services or additional volume from the inventory submitted and Available Movers is still not able to document any variations from the inventory while I have documented items that were included in the inventory and not ultimately included in the load The cost should have gone accordingly I B) I was not given the revised pricing on the bill of lading at pick up ow could they have provided the weight before the truck was even loaded and before leaving my house? If we agreed on a revised price, which we did not, why did they not collect payment that evening? If we had a revised price agreement they would have collected payment The first I received of the revised pricing was in an email from Tiara a week later That form was blank and I had to fill out the top section with the name, address, etc., Harold also provided a copy of the inventory that the estimate was based on and said so long as the inventory we documented as they loaded the truck matched the inventory submitted there should be no variation on price from the estimateThey added that revised pricing after they left my house I did not see it that night, how I could I have, and did not agree to it. C) They have offered to deduct $but (following is the quote from their emil) " ** *** *** *** *** ** ** *** *** *** *** *** *** *** *** ** *** *** ** *** ** *** ** *** *** " I'm not doing that I suppose I have no legal recourse except to pay the extortion demand and then sue for any damages or loss, in addition to the overcharged amount
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was called by the claim lady and sent her emails, if that is considered submitting a claim then something should have been done about it.. I did not fill out the claim form.. I still have missing and broken items and was still treated like [redacted]..  But you are crooks and I'm not surprised that you don't want to do anything about it 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Your continued belligerent refusal to review the documentation I have provided the Revdex.com as proof of the incidents that occurred further underscore your negligence as a company to handle issues that arise, and as a third party who was nowhere near involved with my move until I filed a claim with the Revdex.com, you have no clue as to what happened and are clearly putting on a blanket (and clearly imbecilic) denial without even reviewing the facts. If you had, you'd see that attached to my last response to the Revdex.com was email proof from the claim administrator saying you had cancelled your service agreement with them. There are gigantic strike-throughs on the bill of lading representing changes you made to it that I did not agree to. Since that's the most glaring proof of your organization-wide incompetence, explain that one.  Yes, I have been compensated for your negligence in allowing 75% of my posessions to be covered in MOLD during the moving process, but I have not been compensated for your underhanded screwing of me by jacking the price up twice, neither of which I agreed to outside of duress, and as I said, your continued refusal to review (or even look at) the proof and documentation provided to the Revdex.com, FMCSA, and CPB provides a beautiful expample of your negligence as will be provided forthwithin court, so I recognize your continued refusal of my allegations even though I have provided photographic, video, text, and audio proof of them, which leads anyone to wonder, why? Why do you continue to look at a blue sky and tell everyone else looking at it that it's not blue?  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for forwarding this complaint to our attention. Please accept the following response: [redacted] was provided with an estimate in good faith based upon a list of inventory consisting of 20 items that [redacted] provided the moving consultant.  On the date of service the moving team...

arrived within the 12 – 3 PM window scheduled for the move. [redacted] presented with additional inventory and required additional services resulting in a longer move. [redacted] initialed both the Start and Finish times on the Bill of Lading, affirming that 8 hours of moving services were provided. The service took longer than estimated due to a larger inventory over what [redacted] had described to the moving consultant.   We respectfully deny that our team conducted themselves in an unprofessional manor and note that [redacted] did not call or notify our office about any conduct issues with the workers. Furthermore, Available provided nominal packing services to [redacted] and the pictures provided in support of her claim fail to support her description of fragile boxes thrown into larger boxes. We have included pictures in support of our response.  We regret that some items may have been misplaced or damaged during transit. Our moving team is confident that all items belonging to [redacted] were delivered however if we locate a glass top belonging to [redacted] we will coordinate to have that returned. In the meantime [redacted] submitted a claim which was reviewed by our claim administrator for assistance.  All services contracted fro were provided in full as evidenced by [redacted]’s signature on the Bill of Lading, Delivery Acknowledgement in close proximity to the following: ‘Shipment was received in apparently good condition except as noted herein, and all services ordered were performed’. As all services ordered were performed, [redacted] is not entitled to or eligible for a refund on services provided. Thank you.

Revdex.com:At this time, I have not been contacted by Available Movers & Storage, Inc regarding complaint ID [redacted]Sincerely,[redacted]

Thank you for forwarding this complaint to our attention. [redacted] contracted for interstate moving services which were provided in full. During the delivery of the shipment, members of the delivery team became trapped in the building’s elevator while moving items into [redacted]’s residence. ...

The men were finally extracted by the local fire department however as the elevator was no longer in service, there was no reasonable way to complete the delivery without the elevator, [redacted] was given the option of accepting the rest of her shipment at that time, or the delivery team would come back the next day in which case a redelivery fee would be applied. Redelivery fees were disclosed on the moving estimate and the moving documents signed by [redacted].  The fee was applied as the delivery could not take place through no fault of the carrier. [redacted] opted to pay the redelivery fee and have the balance of her shipment delivered at a later date. We deny the delivery team caused the damage to the elevator. The elevator was faulty and stopped working while our team was using it, not because our team was using it. The fire department forced the doors and extracted the moving team. Any damage to the elevator was mechanical, causing it to stop working or the result of the fire departments efforts to extract the individuals trapped inside. [redacted] was directed to submit a claim to our claim administrator, who sent [redacted] a release for $150 to reimburse her for the storage fees but refused the offer. [redacted] has been offered reimbursement for her storage fees. As our team did not cause the elevator to stop functioning, no consideration is given for the service charge or the redelivery fees for returning at a later date to complete [redacted]’s delivery. Thank you.

Thank you forforwarding this complaint to our attention.  Please accept the following:Our customerservice department has been working with [redacted] to resolve his complaint.   We are pleased to inform the Revdex.com that anamicable resolution was reached with [redacted] and all parties are...

satisfied. Finalarrangement are being coordinated at this time. Thank you

Thank you for forwarding this complaint to our attention.  [redacted] received an estimate provided in good faith based on a list of inventory provided.  On the scheduled date of service our moving team was delayed and [redacted] was unable to delay the pickup until the next day. We did...

manage to get the team there on the scheduled date albeit later than anticipated. Unfortunately, due to the earlier delay and the late hour of arrival, the work extended late into the evening however we were able to accommodate [redacted]s demand that she be moved out that day. Full valuation protection rates are described in our tariff and on our Valuation Addendum. Our tariff does not contain a $0 deductible coverage option. The valuation coverage available for $450 offers up to $15K of coverage with a $1000 deductible. The $50K coverage plans start at $2200. As valuation coverage is not insurance or an insurance product, there is no ‘policy’.  The coverage is described on the valuation addendum and in our tariff. The cost of the coverage is recorded on the Bill of Lading. [redacted] required additional services and had more volume than expected. [redacted] was provided with and agreed to the revised pricing reflecting the added services as shown by her signature on the Revised Written Estimate and the Interstate Bill of Lading, Contract and Order for Service. [redacted] is aware of the total cost of service and has also been emailed a summary of her charges and directed to the summary of the ancillary charges possible at time of delivery in the moving estimate.  We are certainly willing to consider a discount to resolve this amicably and look forward to speaking with [redacted] directly about this. Our moving team was delayed but accommodated [redacted]s request to proceed with the move despite the late hour. [redacted]’s bill of lading reflects the goods and services provided including the full valuation coverage. Charges for valuation coverage are established in our tariff and there is no provision for a zero deductible policy. [redacted]’s shipment is currently in transit and is scheduled to arrive on the west coast later this week or early next. We will reach out to speak with [redacted] regarding the discount requested. Thank you.

Thank you for forwarding the consumers 2nd rejection to our attention.  Our claim administrator emailed claims forms to [redacted] on January [redacted], 2015. [redacted] responded the same day with pictures and an explanation of what was depicted. Our claim administrator did not receive a completed claim form from [redacted], but had enough information to adjust the claim for all items indicated by [redacted] as missing or damaged. The claim was adjusted at the level of valuation coverage [redacted] opted for on the Bill of Lading. [redacted] submitted a claim which was approved for all items claimed. [redacted] has not returned the settlement agreement form to our claim administrator in order to be compensated for her loss. Thank you.

Thank you for forwarding [redacted] continued rejections to our attention. As previously mentioned, Available Movers has an established claim process and claim forms were emailed to [redacted] in November. We have checked with our claim administrator who has confirmed that no claim has been received from [redacted]. We deny that on 3 occasions [redacted] was unable to submit a claim to our claim administrator and ask that he provide evidence to support this false statement.  Our claim administrator has opened a file for a subrogation notice received from an insurance company for a claim they have paid out to [redacted] for this move.  Our claim administrator will working directly with the moving insurance carrier to reconcile the claim. As [redacted] has already received compensation for his transit damage, and the carrier has subrogated their claim, [redacted] is not entitled to submit another claim.Available Movers has an active arbitration program as required by federal law. Available Movers currently arbitrates with the United States Movers Association ([redacted]). We have addressed [redacted]’s concerns and continue to disagree with his narrative. [redacted] signature and initials on the revised written estimate contradict his statements as does his signature on the bill of lading containing all of the charges he was disputing as well as the discounts [redacted] received from the carrier.   [redacted] has apparently already been compensated for his transit damage. [redacted] signed the revised written estimate agreeing and the Bill of Lading at the time of delivery acknowledging “that all the services that were ordered, have been performed, have been fully satisfied…”. The bill of lading shows [redacted] has already received discounts from the carrier. Thank you.