Available Movers & Storage, Inc.

Thank you for forwarding this complaint to our attention.  We offer the following response. [redacted] was provided with an estimate for local moving services based upon information provided to the sales associate. On the date of service the moving team presented with an additional worker...

which was provided at the same hourly rate quoted for the 3 man team.    Any estimates on the start time were provided in good faith based on the information available at the time. The Bill of Lading, in close proximity to [redacted] initials, shows service actually began at 4:30. [redacted] was charged the hourly labor provided plus an hour of travel time however upon review the extra hour was mistakenly charged at a higher hourly rate. We apologize for the error and ask that [redacted] reach out to our accounting office to coordinate a refund for the difference. [redacted] contracted for local moving services which were provided in full. [redacted] received 4 movers for the price of 3. Charges were consistent with the estimate and we will work with [redacted] to refund the difference between the hourly rates. Thank you.

Thank you for forwarding this complaint to our attention.  We offer the following response. [redacted] contracted for last minute moving services. The terms of service including our cancelation policy were explained to [redacted] when she made her reservation. [redacted] provided...

credit card information and authorized us to charge her card for the deposit.  [redacted] canceled service and is not entitled to a refund of the deposit in accordance with our cancelation policy. Thank you.

Thank you for forwarding this complaint to our attention.  [redacted] was provided with a moving estimate in good faith...

based upon a list of approximately 20 inventory items provided to the moving consultant.  The estimate was binding for the list of inventory and services described therein.  On the date of service [redacted] presented with additional inventory and required additional services. While loading the shipment, [redacted] continued to add additional items to the inventory being moved. The Descriptive Inventory identifies 62 inventory items were collected, more than 3 times the number of items [redacted] had disclosed to the moving consultant. [redacted] was provided with a revised estimate reflecting the added inventory prior to loading the truck. The revised estimate signed by [redacted] identified the services and inventory items added to the original estimate and the adjusted pricing.  We respectfully deny that [redacted]’s shipment was loaded before he was made aware of the adjusted cost of service, or that our foreman asked [redacted] to sign a blank form or suggested that his rate would be increased if he did not.   Federal law states a carrier cannot require a shipper to pay more than 110% of a Non Binding Estimate. [redacted] had a Binding Estimate, to which the 110% Rule does not apply. [redacted] agreed to pay for the contracted services as described in the revised written estimate. Fees for ancillary services required at delivery and not identified on the contract would have been added to a balance due at the time of delivery. Fuel charges are typically estimated as a percentage of the line haul cost of a move. Because the fuel charge is a percentage of the line haul cost, if the line haul cost increases due to added inventory, the fuel charge will also adjust proportionately. When the delivery team arrived, [redacted] refused to pay the balance prior to unloading as required by the contract. [redacted] was should he continue to refuse to pay the balance, the shipment, as permitted by federal law, would be taken to temporary storage until the balance was settled and [redacted] would be responsible for the cost of redelivery and storage fees.  [redacted]’s shipment was delivered once the balance was paid. We deny that [redacted] was willfully struck by the delivery driver. If this really occurred, we would think that [redacted] would have filed a police report. We have an established claim process in place to assist our customers with transit related damage or loss claims. Our claim administrator emailed claim forms to [redacted] on November *, 2016. We strongly deny that moving documents were in anyway doctored and ask that [redacted] provide evidence in support of his claim.  [redacted] has embellished and misrepresented the facts to support his narrative but the reality is it was [redacted] presented with a much larger inventory than he had disclosed. It was [redacted] who agreed to the revised cost only to refuse to pay when the carrier had already driven across the country and arrived in Nevada. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did let them know of the misconduct of the workers.. I also never submitted a claim because I don't have receipts for everything I've ever owned.. They also did not arrive in the window but after 4pm, my window was 12-3.. I also informed the consultant the day before that I would have more inventory and he assured me that was not a problem.. He also assured me that my order for a mattress cover was taken and I would receive one, which I never did.. Finally, I was forced by the movers to initial everything  mentioned above.. I told him I didn't want to initial anything because I was unhappy about the services and unsure of whether or not all of my belongings made it.. Which it turns out they did not
 
 
 
 
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Sincerely,
[redacted]