Thank you for forwarding this complaint to our attention We offer the following response [redacted] contracted for last minute moving servicesThe terms of service including our cancelation policy were explained to [redacted] when she made her reservation [redacted] provided credit card information and authorized us to charge her card for the deposit [redacted] canceled service and is not entitled to a refund of the deposit in accordance with our cancelation policyThank you
Thank you for forwarding [redacted] continued rejections to our attentionAs previously mentioned, Available Movers has an established claim process and claim forms were emailed to [redacted] in NovemberWe have checked with our claim administrator who has confirmed that no claim has been received from [redacted] We deny that on occasions [redacted] was unable to submit a claim to our claim administrator and ask that he provide evidence to support this statement Our claim administrator has opened a file for a subrogation notice received from an insurance company for a claim they have paid out to [redacted] for this move Our claim administrator will working directly with the moving insurance carrier to reconcile the claimAs [redacted] has already received compensation for his transit damage, and the carrier has subrogated their claim, [redacted] is not entitled to submit another claim.Available Movers has an active arbitration program as required by federal lawAvailable Movers currently arbitrates with the United States Movers Association ( [redacted] )We have addressed [redacted] ’s concerns and continue to disagree with his narrative [redacted] signature and initials on the revised written estimate contradict his statements as does his signature on the bill of lading containing all of the charges he was disputing as well as the discounts [redacted] received from the carrier [redacted] has apparently already been compensated for his transit damage [redacted] signed the revised written estimate agreeing and the Bill of Lading at the time of delivery acknowledging “that all the services that were ordered, have been performed, have been fully satisfied ”The bill of lading shows [redacted] has already received discounts from the carrierThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Firstly, no voice message was left for me by any manager as mentioned in the complaint I would have returned a voice mail if it was received The fact that I was charged dollars for sheets of cardboard taped around a photo is not acceptable I have photos of the items to show that it was not actually boxes as listed on my contract The fact that the contract specifically noted boxes and that was not provided should warrant a refund When I was told that my items were to be picked up and delivered early, I was not provided a chance to deny delivery and pickup I was told I had to figure it out as they were going to be in the area I was not provided the notice as required and have been continually ignored during the process I am still requesting the minimum refund of the BOXES I paid for, but did not receive This company has continued to provided poor service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We needed to move that day and give keys to a new owner Giving us an option to cancel was not a choice for us, who would we get last minute to move us A moving company should never send a truck 1/full with someone else's belongings T is unprofessional and unsanitary When I spoke to Sam about the truck he said he would give us a flat fee for the hours no matter how long it took and no matter how many trips The movers even heard this conversation and told us he does this all the time On the second trip Sam said he will not make anymore trips as promised At that point we were only hours into the move so why would I pay when there needed to be a third trip When Sam told his movers to leave with my stuff I said I would call the cops Sam did not resolve the matter He made promises then took them back and lied to me The movers even said this happens all the time I paid for hours and didn't get a complete move, was lied too and had to finish the move myself And I am months pregnant Sam was rude and unprofessional I want a refund for his lies and scam In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you for forwarding [redacted] ***’s rejection to our attentionAs mentioned in our previous response, [redacted] signed the Bill of Lading and the Revised Written Estimate authorizing all charges including packing charges The bill of lading was completed at pickup for the measured cubic feetThis is standard moving practiceIf adjustments are necessary the Bill of Lading can be amended to reflect those changes later onDue to the late hour when the loading concluded, payment was not collected at that time [redacted] has declined a $discount, which would have reduced the cost of service to $over her estimated price plus the cost of the valuation coverage purchased by [redacted] ***At this time we are coordinating delivery of her shipmentThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your continued belligerent refusal to review the documentation I have provided the Revdex.com as proof of the incidents that occurred further underscore your negligence as a company to handle issues that arise, and as a third party who was nowhere near involved with my move until I filed a claim with the Revdex.com, you have no clue as to what happened and are clearly putting on a blanket (and clearly imbecilic) denial without even reviewing the factsIf you had, you'd see that attached to my last response to the Revdex.com was email proof from the claim administrator saying you had cancelled your service agreement with themThere are gigantic strike-throughs on the bill of lading representing changes you made to it that I did not agree toSince that's the most glaring proof of your organization-wide incompetence, explain that one Yes, I have been compensated for your negligence in allowing 75% of my posessions to be covered in MOLD during the moving process, but I have not been compensated for your underhanded screwing of me by jacking the price up twice, neither of which I agreed to outside of duress, and as I said, your continued refusal to review (or even look at) the proof and documentation provided to the Revdex.com, FMCSA, and CPB provides a beautiful expample of your negligence as will be provided forthwithin court, so I recognize your continued refusal of my allegations even though I have provided photographic, video, text, and audio proof of them, which leads anyone to wonder, why? Why do you continue to look at a blue sky and tell everyone else looking at it that it's not blue? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We moved last weekThe weather was less than desirable with the snow and slitsBut it didn’t seem to make a difference to the very capable movers from Available moversThey went about their job as it is any regular day and packed up everything very quicklyThe loading process was eventless and then they set off within hours of arrivalThe delivery was made on time and it was snowing that day tooThe movers unpacked and put everything in placeI tipped them very well simply because I was very grateful
Thank you for forwarding [redacted] ***’s rejection to our attention As we had indicated before, soft crates are a common method of packing for some items or when the exact box is not available [redacted] ***’s items were prepared for transit using materials and labor provided by the moving team and indeed arrived undamaged, in part due to the packing provided by our moving teamAs we would like to resolve this amicably for [redacted] ***, we have authorized our claim administrator to issue a release to [redacted] for the packing materials used to protect her TV and picture [redacted] should complete return the form so that we may refund the $packing chargesThank You
Thank you forforwarding this complaint to our attention Please accept the following:Our customerservice department has been working with [redacted] to resolve his complaint We are pleased to inform the Revdex.com that anamicable resolution was reached with [redacted] and all parties are satisfiedFinalarrangement are being coordinated at this timeThank you
Thank you for forwarding this complaint to our attentionPlease accept the following response: [redacted] was provided with an estimate in good faith based upon a list of inventory consisting of items that [redacted] provided the moving consultant On the date of service the moving team arrived within the – PM window scheduled for the move [redacted] presented with additional inventory and required additional services resulting in a longer move [redacted] initialed both the Start and Finish times on the Bill of Lading, affirming that hours of moving services were providedThe service took longer than estimated due to a larger inventory over what [redacted] had described to the moving consultant We respectfully deny that our team conducted themselves in an unprofessional manor and note that [redacted] did not call or notify our office about any conduct issues with the workersFurthermore, Available provided nominal packing services to [redacted] and the pictures provided in support of her claim fail to support her description of fragile boxes thrown into larger boxesWe have included pictures in support of our response We regret that some items may have been misplaced or damaged during transitOur moving team is confident that all items belonging to [redacted] were delivered however if we locate a glass top belonging to [redacted] we will coordinate to have that returnedIn the meantime [redacted] submitted a claim which was reviewed by our claim administrator for assistance All services contracted fro were provided in full as evidenced by [redacted] ***’s signature on the Bill of Lading, Delivery Acknowledgement in close proximity to the following: ‘Shipment was received in apparently good condition except as noted herein, and all services ordered were performed’As all services ordered were performed, [redacted] is not entitled to or eligible for a refund on services providedThank you
Thank you for forwarding the consumers 2nd rejection to our attention Our claim administrator emailed claims forms to [redacted] on January ***, [redacted] responded the same day with pictures and an explanation of what was depictedOur claim administrator did not receive a completed claim form from [redacted] ***, but had enough information to adjust the claim for all items indicated by [redacted] as missing or damagedThe claim was adjusted at the level of valuation coverage [redacted] opted for on the Bill of Lading [redacted] submitted a claim which was approved for all items claimed [redacted] has not returned the settlement agreement form to our claim administrator in order to be compensated for her lossThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was called by the claim lady and sent her emails, if that is considered submitting a claim then something should have been done about itI did not fill out the claim formI still have missing and broken items and was still treated like *** But you are crooks and I'm not surprised that you don't want to do anything about it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
When I heard the news that my job was confirmed, my immediate concern was how I could move my cheap furniture, which is already worn outI called a few friends for help and they all suggested that I should hire available movers to do the jobI was quite skeptical thinking that not even god could move furniture in such terrible state all the way without destroying them completelyBut I was very gladly proven wrong by these very capable moversThey took on the job in strides and when the delivery van pulled up in front of my new home, I found all my crappy furniture safe and soundI don’t know how they managed to do it but I really don’t care about that
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because Im resending this because I don't know if the photos went through Available Movers is lying about the moving list that I gave them, because they do not realize that I was able to copy the on- line contract that they had me signThe contract was supposed to be none- printable, but I was able to copy and print it anywayOn the contract is the exact list I providedI did not add anything extraAs I stated earlier, Available Movers actually did not take all the furniture on my listThey left six (6) large and medium itemsTheir own ( attached) contract will prove they are lying about the amount of furniture on my listIf they counted items, then they only delivered Ps: I gave the exact list to other moversWhen I told a couple of them what Available Movers were charging in comparison to their cost, they guaranteed me that Available Movers were lying to me about how much the move would cost they were right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for forwarding this complaint to our attention [redacted] contracted for interstate moving services which were provided in fullDuring the delivery of the shipment, members of the delivery team became trapped in the building’s elevator while moving items into [redacted] ***’s residence The men were finally extracted by the local fire department however as the elevator was no longer in service, there was no reasonable way to complete the delivery without the elevator, [redacted] was given the option of accepting the rest of her shipment at that time, or the delivery team would come back the next day in which case a redelivery fee would be appliedRedelivery fees were disclosed on the moving estimate and the moving documents signed by [redacted] *** The fee was applied as the delivery could not take place through no fault of the carrier [redacted] opted to pay the redelivery fee and have the balance of her shipment delivered at a later dateWe deny the delivery team caused the damage to the elevatorThe elevator was faulty and stopped working while our team was using it, not because our team was using itThe fire department forced the doors and extracted the moving teamAny damage to the elevator was mechanical, causing it to stop working or the result of the fire departments efforts to extract the individuals trapped inside [redacted] was directed to submit a claim to our claim administrator, who sent [redacted] a release for $to reimburse her for the storage fees but refused the offer [redacted] has been offered reimbursement for her storage feesAs our team did not cause the elevator to stop functioning, no consideration is given for the service charge or the redelivery fees for returning at a later date to complete [redacted] ***’s deliveryThank you
To Whom it May Concern, Customer has submitted complaint to Available Movers in [redacted] **. I spoke with customer and he meant to post a complaint for Available Movers based out of New York. We did not provide this customer with moving services. Please remove this... complaint from our company page. Thank you for your assistance. Thanks, [redacted]
Thank you for forwarding this complaint to our attention. [redacted] received an estimate in good faithbased upon information he provided to the relocation consultant. [redacted] was provided with an estimate for one full truck and packing services. On thedate of service [redacted] required additional services not included in theoriginal estimate. [redacted] pricing was amended to reflect the addedservices. [redacted] signed the Bill of Lading/ Contract agreeing to therevised pricing and authorizing Available Movers to continue with the move. The estimate and the paper work [redacted] received onthe date of service clearly indicated that credit cards were not accepted atdelivery and that must be in either cash or postal money order. We regret that items may have been damaged during transit.Our customer service department has been working with [redacted] to resolve hisservice related issues and damage claim. Our claim administrator is currentlywaiting for [redacted] claim which will be reviewed upon receipt. [redacted] was provided with an estimate in goodfaith based however [redacted] required additional services. [redacted] claim will be reviewed by aqualified analyst once it is received. Thank you.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did let them know of the misconduct of the workersI also never submitted a claim because I don't have receipts for everything I've ever ownedThey also did not arrive in the window but after 4pm, my window was 12-I also informed the consultant the day before that I would have more inventory and he assured me that was not a problemHe also assured me that my order for a mattress cover was taken and I would receive one, which I never didFinally, I was forced by the movers to initial everything mentioned aboveI told him I didn't want to initial anything because I was unhappy about the services and unsure of whether or not all of my belongings made itWhich it turns out they did not In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is what is wrong with people today They don't want to be held accountable for their actions Not about being late, not showing up when scheduled when I had to take time off from work, causing damage to the elevator (they were the only two in the elevator and the damage was done from the INSIDE), the face-to-face conversation the property manager had with the mover telling him the elevator service company said the damage was done from the inside, telling me I have to pay or my goods would be held in their warehouse until I did, charging me $for four days of extra storage (after they told me I wouldn't be charge), me having to chase them to send me a confirmation form stating I was ready to receive my goods (left three messages and spoke to one individual -- a total of four phone calls on my dime) as they continue to charge me for the storage If they accept responsiblity, imagine how many other people would file claims I will file a claim in small claims court In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for forwarding this complaint to our attention We offer the following response [redacted] contracted for last minute moving servicesThe terms of service including our cancelation policy were explained to [redacted] when she made her reservation [redacted] provided credit card information and authorized us to charge her card for the deposit [redacted] canceled service and is not entitled to a refund of the deposit in accordance with our cancelation policyThank you
Thank you for forwarding [redacted] continued rejections to our attentionAs previously mentioned, Available Movers has an established claim process and claim forms were emailed to [redacted] in NovemberWe have checked with our claim administrator who has confirmed that no claim has been received from [redacted] We deny that on occasions [redacted] was unable to submit a claim to our claim administrator and ask that he provide evidence to support this statement Our claim administrator has opened a file for a subrogation notice received from an insurance company for a claim they have paid out to [redacted] for this move Our claim administrator will working directly with the moving insurance carrier to reconcile the claimAs [redacted] has already received compensation for his transit damage, and the carrier has subrogated their claim, [redacted] is not entitled to submit another claim.Available Movers has an active arbitration program as required by federal lawAvailable Movers currently arbitrates with the United States Movers Association ( [redacted] )We have addressed [redacted] ’s concerns and continue to disagree with his narrative [redacted] signature and initials on the revised written estimate contradict his statements as does his signature on the bill of lading containing all of the charges he was disputing as well as the discounts [redacted] received from the carrier [redacted] has apparently already been compensated for his transit damage [redacted] signed the revised written estimate agreeing and the Bill of Lading at the time of delivery acknowledging “that all the services that were ordered, have been performed, have been fully satisfied ”The bill of lading shows [redacted] has already received discounts from the carrierThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Firstly, no voice message was left for me by any manager as mentioned in the complaint I would have returned a voice mail if it was received The fact that I was charged dollars for sheets of cardboard taped around a photo is not acceptable I have photos of the items to show that it was not actually boxes as listed on my contract The fact that the contract specifically noted boxes and that was not provided should warrant a refund When I was told that my items were to be picked up and delivered early, I was not provided a chance to deny delivery and pickup I was told I had to figure it out as they were going to be in the area I was not provided the notice as required and have been continually ignored during the process I am still requesting the minimum refund of the BOXES I paid for, but did not receive This company has continued to provided poor service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We needed to move that day and give keys to a new owner Giving us an option to cancel was not a choice for us, who would we get last minute to move us A moving company should never send a truck 1/full with someone else's belongings T is unprofessional and unsanitary When I spoke to Sam about the truck he said he would give us a flat fee for the hours no matter how long it took and no matter how many trips The movers even heard this conversation and told us he does this all the time On the second trip Sam said he will not make anymore trips as promised At that point we were only hours into the move so why would I pay when there needed to be a third trip When Sam told his movers to leave with my stuff I said I would call the cops Sam did not resolve the matter He made promises then took them back and lied to me The movers even said this happens all the time I paid for hours and didn't get a complete move, was lied too and had to finish the move myself And I am months pregnant Sam was rude and unprofessional I want a refund for his lies and scam In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you for forwarding [redacted] ***’s rejection to our attentionAs mentioned in our previous response, [redacted] signed the Bill of Lading and the Revised Written Estimate authorizing all charges including packing charges The bill of lading was completed at pickup for the measured cubic feetThis is standard moving practiceIf adjustments are necessary the Bill of Lading can be amended to reflect those changes later onDue to the late hour when the loading concluded, payment was not collected at that time [redacted] has declined a $discount, which would have reduced the cost of service to $over her estimated price plus the cost of the valuation coverage purchased by [redacted] ***At this time we are coordinating delivery of her shipmentThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your continued belligerent refusal to review the documentation I have provided the Revdex.com as proof of the incidents that occurred further underscore your negligence as a company to handle issues that arise, and as a third party who was nowhere near involved with my move until I filed a claim with the Revdex.com, you have no clue as to what happened and are clearly putting on a blanket (and clearly imbecilic) denial without even reviewing the factsIf you had, you'd see that attached to my last response to the Revdex.com was email proof from the claim administrator saying you had cancelled your service agreement with themThere are gigantic strike-throughs on the bill of lading representing changes you made to it that I did not agree toSince that's the most glaring proof of your organization-wide incompetence, explain that one Yes, I have been compensated for your negligence in allowing 75% of my posessions to be covered in MOLD during the moving process, but I have not been compensated for your underhanded screwing of me by jacking the price up twice, neither of which I agreed to outside of duress, and as I said, your continued refusal to review (or even look at) the proof and documentation provided to the Revdex.com, FMCSA, and CPB provides a beautiful expample of your negligence as will be provided forthwithin court, so I recognize your continued refusal of my allegations even though I have provided photographic, video, text, and audio proof of them, which leads anyone to wonder, why? Why do you continue to look at a blue sky and tell everyone else looking at it that it's not blue? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We moved last weekThe weather was less than desirable with the snow and slitsBut it didn’t seem to make a difference to the very capable movers from Available moversThey went about their job as it is any regular day and packed up everything very quicklyThe loading process was eventless and then they set off within hours of arrivalThe delivery was made on time and it was snowing that day tooThe movers unpacked and put everything in placeI tipped them very well simply because I was very grateful
Thank you for forwarding [redacted] ***’s rejection to our attention As we had indicated before, soft crates are a common method of packing for some items or when the exact box is not available [redacted] ***’s items were prepared for transit using materials and labor provided by the moving team and indeed arrived undamaged, in part due to the packing provided by our moving teamAs we would like to resolve this amicably for [redacted] ***, we have authorized our claim administrator to issue a release to [redacted] for the packing materials used to protect her TV and picture [redacted] should complete return the form so that we may refund the $packing chargesThank You
Thank you forforwarding this complaint to our attention Please accept the following:Our customerservice department has been working with [redacted] to resolve his complaint We are pleased to inform the Revdex.com that anamicable resolution was reached with [redacted] and all parties are satisfiedFinalarrangement are being coordinated at this timeThank you
Revdex.com:At this time, I have not been contacted by Available Movers & Storage, Inc regarding complaint ID [redacted] Sincerely, [redacted]
Thank you for forwarding this complaint to our attentionPlease accept the following response: [redacted] was provided with an estimate in good faith based upon a list of inventory consisting of items that [redacted] provided the moving consultant On the date of service the moving team arrived within the – PM window scheduled for the move [redacted] presented with additional inventory and required additional services resulting in a longer move [redacted] initialed both the Start and Finish times on the Bill of Lading, affirming that hours of moving services were providedThe service took longer than estimated due to a larger inventory over what [redacted] had described to the moving consultant We respectfully deny that our team conducted themselves in an unprofessional manor and note that [redacted] did not call or notify our office about any conduct issues with the workersFurthermore, Available provided nominal packing services to [redacted] and the pictures provided in support of her claim fail to support her description of fragile boxes thrown into larger boxesWe have included pictures in support of our response We regret that some items may have been misplaced or damaged during transitOur moving team is confident that all items belonging to [redacted] were delivered however if we locate a glass top belonging to [redacted] we will coordinate to have that returnedIn the meantime [redacted] submitted a claim which was reviewed by our claim administrator for assistance All services contracted fro were provided in full as evidenced by [redacted] ***’s signature on the Bill of Lading, Delivery Acknowledgement in close proximity to the following: ‘Shipment was received in apparently good condition except as noted herein, and all services ordered were performed’As all services ordered were performed, [redacted] is not entitled to or eligible for a refund on services providedThank you
Thank you for forwarding the consumers 2nd rejection to our attention Our claim administrator emailed claims forms to [redacted] on January ***, [redacted] responded the same day with pictures and an explanation of what was depictedOur claim administrator did not receive a completed claim form from [redacted] ***, but had enough information to adjust the claim for all items indicated by [redacted] as missing or damagedThe claim was adjusted at the level of valuation coverage [redacted] opted for on the Bill of Lading [redacted] submitted a claim which was approved for all items claimed [redacted] has not returned the settlement agreement form to our claim administrator in order to be compensated for her lossThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was called by the claim lady and sent her emails, if that is considered submitting a claim then something should have been done about itI did not fill out the claim formI still have missing and broken items and was still treated like *** But you are crooks and I'm not surprised that you don't want to do anything about it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
When I heard the news that my job was confirmed, my immediate concern was how I could move my cheap furniture, which is already worn outI called a few friends for help and they all suggested that I should hire available movers to do the jobI was quite skeptical thinking that not even god could move furniture in such terrible state all the way without destroying them completelyBut I was very gladly proven wrong by these very capable moversThey took on the job in strides and when the delivery van pulled up in front of my new home, I found all my crappy furniture safe and soundI don’t know how they managed to do it but I really don’t care about that
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because Im resending this because I don't know if the photos went through Available Movers is lying about the moving list that I gave them, because they do not realize that I was able to copy the on- line contract that they had me signThe contract was supposed to be none- printable, but I was able to copy and print it anywayOn the contract is the exact list I providedI did not add anything extraAs I stated earlier, Available Movers actually did not take all the furniture on my listThey left six (6) large and medium itemsTheir own ( attached) contract will prove they are lying about the amount of furniture on my listIf they counted items, then they only delivered Ps: I gave the exact list to other moversWhen I told a couple of them what Available Movers were charging in comparison to their cost, they guaranteed me that Available Movers were lying to me about how much the move would cost they were right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for forwarding this complaint to our attention [redacted] contracted for interstate moving services which were provided in fullDuring the delivery of the shipment, members of the delivery team became trapped in the building’s elevator while moving items into [redacted] ***’s residence The men were finally extracted by the local fire department however as the elevator was no longer in service, there was no reasonable way to complete the delivery without the elevator, [redacted] was given the option of accepting the rest of her shipment at that time, or the delivery team would come back the next day in which case a redelivery fee would be appliedRedelivery fees were disclosed on the moving estimate and the moving documents signed by [redacted] *** The fee was applied as the delivery could not take place through no fault of the carrier [redacted] opted to pay the redelivery fee and have the balance of her shipment delivered at a later dateWe deny the delivery team caused the damage to the elevatorThe elevator was faulty and stopped working while our team was using it, not because our team was using itThe fire department forced the doors and extracted the moving teamAny damage to the elevator was mechanical, causing it to stop working or the result of the fire departments efforts to extract the individuals trapped inside [redacted] was directed to submit a claim to our claim administrator, who sent [redacted] a release for $to reimburse her for the storage fees but refused the offer [redacted] has been offered reimbursement for her storage feesAs our team did not cause the elevator to stop functioning, no consideration is given for the service charge or the redelivery fees for returning at a later date to complete [redacted] ***’s deliveryThank you
To Whom it May Concern, Customer has submitted complaint to Available Movers in [redacted] **. I spoke with customer and he meant to post a complaint for Available Movers based out of New York. We did not provide this customer with moving services. Please remove this... complaint from our company page. Thank you for your assistance. Thanks, [redacted]
Thank you for forwarding this complaint to our attention. [redacted] received an estimate in good faithbased upon information he provided to the relocation consultant. [redacted] was provided with an estimate for one full truck and packing services. On thedate of service [redacted] required additional services not included in theoriginal estimate. [redacted] pricing was amended to reflect the addedservices. [redacted] signed the Bill of Lading/ Contract agreeing to therevised pricing and authorizing Available Movers to continue with the move. The estimate and the paper work [redacted] received onthe date of service clearly indicated that credit cards were not accepted atdelivery and that must be in either cash or postal money order. We regret that items may have been damaged during transit.Our customer service department has been working with [redacted] to resolve hisservice related issues and damage claim. Our claim administrator is currentlywaiting for [redacted] claim which will be reviewed upon receipt. [redacted] was provided with an estimate in goodfaith based however [redacted] required additional services. [redacted] claim will be reviewed by aqualified analyst once it is received. Thank you.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did let them know of the misconduct of the workersI also never submitted a claim because I don't have receipts for everything I've ever ownedThey also did not arrive in the window but after 4pm, my window was 12-I also informed the consultant the day before that I would have more inventory and he assured me that was not a problemHe also assured me that my order for a mattress cover was taken and I would receive one, which I never didFinally, I was forced by the movers to initial everything mentioned aboveI told him I didn't want to initial anything because I was unhappy about the services and unsure of whether or not all of my belongings made itWhich it turns out they did not In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is what is wrong with people today They don't want to be held accountable for their actions Not about being late, not showing up when scheduled when I had to take time off from work, causing damage to the elevator (they were the only two in the elevator and the damage was done from the INSIDE), the face-to-face conversation the property manager had with the mover telling him the elevator service company said the damage was done from the inside, telling me I have to pay or my goods would be held in their warehouse until I did, charging me $for four days of extra storage (after they told me I wouldn't be charge), me having to chase them to send me a confirmation form stating I was ready to receive my goods (left three messages and spoke to one individual -- a total of four phone calls on my dime) as they continue to charge me for the storage If they accept responsiblity, imagine how many other people would file claims I will file a claim in small claims court In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***