Thank you for forwarding this consumers complaint to our attention [redacted] had a day pickup windowThough [redacted] was told that her shipment would be collected on June *, the driver was able to arrive earlier than anticipated and contacted [redacted] to see if /> it was possible to collect her shipment on June *** [redacted] consented to having her items collected that evening [redacted] could have advised the driver that she was not ready and stayed with the June [redacted] pickup date [redacted] received hr notice that the June [redacted] pickup date but because the shipment was picked up sooner than scheduled, the driver could not provide hour notice for the earlier pickup which *** *** consented to The delivery driver was also made better time and anticipated that he would be able to arrive for delivery on June *** [redacted] was contacted and again consented to have her items delivered on the ***If [redacted] had indicated she could not receive delivery until the scheduled date of June ***, the driver would have waited until she was available On June ***, the delivery driver was delayed in arriving at the delivery addressAgain, due to the late hour [redacted] could have denied delivery however she provided her consent and received delivery that evening We deny that [redacted] ***’s calls were in anyway ignoredAny scheduling information conveyed to [redacted] was provided in good faith was based upon the information available at that timeThough we do our best to pickup and deliver our customers shipments within the agreed upon time frames, any delays earlier in the route can result in a domino effect of delays making it difficult to determine exactly when a carrier will arrive During the summer moving season we understandably experience a very high call volume and not all callers can be addressed at the time they call, however all calls are returnedWe regret that [redacted] was unhappy with the service she receivedHer concerns have been noted and will be used to improve our service (we are already experimenting with a dedicated customer service department to better service our clients) [redacted] *** paid to have a picture and her television wrapped and prepared for transitMaterials and labor were utilized to protect these items from transit related damage, creating a soft crateThis is a packing practice that is common among movers [redacted] ***’s items were professionally wrapped and arrived undamaged [redacted] did submit a complaint through our website which was overlooked and not acted uponWe apologize for the errorUpon discovering the mistake, we immediately contacted our claim administrator who has been in contact with [redacted] [redacted] ***’s TV and Picture were wrapped and protected for transit using packing materials and laborAs [redacted] ***’s items were packed by the movers and arrived undamaged, she is not entitled to a refund for that service [redacted] consented to have her items collected and delivered early [redacted] could have refused the earlier pickup and delivery but chose not toWe regret that [redacted] was not happy with the service however the [redacted] did reach out and leave a message but he has not heard back yet from [redacted] ***Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was offered $to settle It is not acceptable The movers were the only people in the elevator Clearly it was operational because they moved more than 1/of my goods in before they broke it Yes, I had to pay, because the mover told me if I didn't, my goods still on the truck would be warehoused until I did pay the money They were supposed to re-deliver the next day They didn't show (and I left work early for this) They were then supposed to come the following day When they didn't show AGAIN, I called and I was told "sorry, we slept in" This is not ok Movers should be held liable for their actions They know they have you in a no-win position and use it to their advantage They try and fit as many deliveries in as they can, with no consideration to the paying customer Further, the property manager had a face-to-face conversation with the mover teh day they finally did show up and TOLD him the damage was caused from the inside of the elevator The only two people in the elevator were the movers I'm being made to pay for something I had nothing to do with In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for forwarding this consumers complaint to our attention [redacted] had a day pickup windowThough [redacted] was told that her shipment would be collected on June *, the driver was able to arrive earlier than anticipated and contacted [redacted] to see if /> it was possible to collect her shipment on June *** [redacted] consented to having her items collected that evening [redacted] could have advised the driver that she was not ready and stayed with the June [redacted] pickup date [redacted] received hr notice that the June [redacted] pickup date but because the shipment was picked up sooner than scheduled, the driver could not provide hour notice for the earlier pickup which *** *** consented to The delivery driver was also made better time and anticipated that he would be able to arrive for delivery on June *** [redacted] was contacted and again consented to have her items delivered on the ***If [redacted] had indicated she could not receive delivery until the scheduled date of June ***, the driver would have waited until she was available On June ***, the delivery driver was delayed in arriving at the delivery addressAgain, due to the late hour [redacted] could have denied delivery however she provided her consent and received delivery that evening We deny that [redacted] ***’s calls were in anyway ignoredAny scheduling information conveyed to [redacted] was provided in good faith was based upon the information available at that timeThough we do our best to pickup and deliver our customers shipments within the agreed upon time frames, any delays earlier in the route can result in a domino effect of delays making it difficult to determine exactly when a carrier will arrive During the summer moving season we understandably experience a very high call volume and not all callers can be addressed at the time they call, however all calls are returnedWe regret that [redacted] was unhappy with the service she receivedHer concerns have been noted and will be used to improve our service (we are already experimenting with a dedicated customer service department to better service our clients) [redacted] *** paid to have a picture and her television wrapped and prepared for transitMaterials and labor were utilized to protect these items from transit related damage, creating a soft crateThis is a packing practice that is common among movers [redacted] ***’s items were professionally wrapped and arrived undamaged [redacted] did submit a complaint through our website which was overlooked and not acted uponWe apologize for the errorUpon discovering the mistake, we immediately contacted our claim administrator who has been in contact with [redacted] [redacted] ***’s TV and Picture were wrapped and protected for transit using packing materials and laborAs [redacted] ***’s items were packed by the movers and arrived undamaged, she is not entitled to a refund for that service [redacted] consented to have her items collected and delivered early [redacted] could have refused the earlier pickup and delivery but chose not toWe regret that [redacted] was not happy with the service however the [redacted] did reach out and leave a message but he has not heard back yet from [redacted] ***Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was offered $to settle It is not acceptable The movers were the only people in the elevator Clearly it was operational because they moved more than 1/of my goods in before they broke it Yes, I had to pay, because the mover told me if I didn't, my goods still on the truck would be warehoused until I did pay the money They were supposed to re-deliver the next day They didn't show (and I left work early for this) They were then supposed to come the following day When they didn't show AGAIN, I called and I was told "sorry, we slept in" This is not ok Movers should be held liable for their actions They know they have you in a no-win position and use it to their advantage They try and fit as many deliveries in as they can, with no consideration to the paying customer Further, the property manager had a face-to-face conversation with the mover teh day they finally did show up and TOLD him the damage was caused from the inside of the elevator The only two people in the elevator were the movers I'm being made to pay for something I had nothing to do with In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***