AVAST Software

Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Unfortunately, we did not receive any email in our support portal We contacted customer for more information about this call interaction

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ We asked customer via our support portal for an order ID or email for his father purchase We are awaiting customer's reply Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/02/25) */ 2-25- Sent via email: Hi [redacted] , It has been resolved Thank you, ***

Initial Business Response / [redacted] (1000, 7, 2014/07/03) */ We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund Typically refunds take about 7-business days to receiveA notification should be sent to you soon with the information Thank you for contacting us via the Revdex.com and have a pleasant day Kind Regards Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/07/09) */ Refund has been received Close case Best regards, [redacted] ***

Customer was already refunded for his Auto-renewal charges as he requested in our support portal

Initial Business Response / [redacted] (1000, 5, 2015/03/17) */ We found this customer in our support portal We replied to him on 22nd January & 3rd February Our retention agent sent another reply today to the same email associated with this case We are awaiting his reply

Initial Business Response / [redacted] (1000, 6, 2014/07/24) */ We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund Typically refunds take about 7-business days to receiveA notification should be sent to you soon with the information Thank you for contacting us via the Revdex.com and have a pleasant day Kind Regards Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/07/25) */ I do NOT want to install this! I do NOT want to purchase this! It was NEVER my intent to purchase, only to try it, which I never got to doI do NOT want to try it either! I just want this $put back into my account IMMEDIATELY! I NEVER purchased this product! AVAST just took it from my account WITHOUT my consent! I want this money put back TODAY! I have reported this issue to the Revdex.com! [redacted] J [redacted] 07/24/ The truest truths are what keep us together or painfully apart Final Business Response / [redacted] (4000, 10, 2014/07/28) */ We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon to discuss a refund Typically refunds take about 7-business days to receiveA notification should be sent to you soon with the information Thank you for contacting us via the Revdex.com and have a pleasant day Kind Regards

Initial Business Response / [redacted] (1000, 6, 2016/01/28) */ Customer contacted us via our support portal Our agent informed customer about our 30-days refund guaranteeHis license purchased a year ago cannot be refunded Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) It took them days to respond to my complaintTheir software is not worth paying forWhy pay for anti virus software when you still get viruses? Avast will not be getting another penny from me

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Customer was refunded as he requested in our support portal Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Receiving my refund was my intended outcomeI thank the Revdex.com for facilitating this quick response

Initial Business Response / [redacted] (1000, 5, 2015/03/05) */ Unfortunately, we did not receive any request form this customer in to our support portal Customer was renewed because his order had Auto-Renewal option active He signed for our Avast Internet Security Trial which has days of trial for free Customer had a days to cancel AR if he was not satisfied with it We contacted customer via our support portal to clarify this situation We are currently awaiting his reply Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/03/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) It was unfortunate that I had to get the Revdex.com involved so that AVAST would even acknowledge me Ill never do business with, or recommend them to anyone

Initial Business Response / [redacted] (1000, 5, 2014/07/10) */ Dear Mr [redacted] , We sent you an email with the instruction how pro install your avast! Premier in a few easy steps We also refunded both TTS services as you requestedWe have now notified our online shop of the refund and they will arrange this transaction and notify you in due course Please note that the refund process can take up to a maximum of business days Final Business Response / [redacted] (1000, 14, 2014/07/18) */ Your complaint has been re-issued to our new Revdex.com Complaint ticketing system and you should receive a notification regarding your claims status very soon We do apologize for the inconvenience this may have caused Kind Regards

Initial Business Response / [redacted] (1000, 5, 2015/03/12) */ We've refunded his order as he requested in our support portal Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I'm glad to be getting my money refunded, I'm still upset that I tried on several occasions to stop the automatic enrollment and was given the run-a-round, and after they withdrew the money from my account, I was still given the run-a-roundIf I hadn't filed with the Revdex.com I don't think I would have ever been given a refundI would stongly advise others to rethink purchasing any software from this companyI've found them to be unethical and I would NEVER get involved with them again

Initial Business Response / [redacted] (1000, 8, 2014/04/09) */ Your complaint has been re-issued to our new Revdex.com Complaint ticketing system and you should receive a notification regarding your claims status very soon We do apologize for the inconvenience this may have caused Kind Regards

Complaint: [redacted] I am rejecting this response because:Avast customer service responded in email to me saying I purchased the product thru Amazonthat is not true I have an account with Avast because I have used their products for yearsI called thru their websiteNow they want to push it off on someone elseSincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/07/31) */ Unfortunately your product was for years and you've already had the product for over a year which is past the day money back guaranteeWe are not able to provide a refund for the remainding period If your having a problem with the software were more than happy to provide you assistance, please feel free to submit a ticket at any time via our support portal Kind Regards

Unfortunately, we did not receive any refund request from this customer.His subscription was renewed because his previous order had Auto-Renewal option active.Our distributor informed him about this renewal in the renewal notification emails (& days) before the renewalThese emails informs about upcoming renewal event together with a description how to cancel this renewal feature.As per customer's request, his Auto-Renewal license was refunded

Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ Our distributor was able to locate customer's order We found out that customer made a typo in his email address so he did not receive confirmation email and we were unable to find his order as well Our retention agent already contacted him and provided him his license Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/25) */ 2-18- Sent via email: My issue has been resolvedBut I'm not the only that has these issues with the companyOthers have had the same issues with their customer service ________________________________________

Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Unfortunately, we did not receive any email in our support portal from this customer Specified order is also not listed in our records We contacted customer for more information via our support portal

Initial Business Response / [redacted] (1000, 5, 2014/03/14) */ Your service is no longer valid as it ended 2/24/and there is no information regarding this claim for refund If you could provide us with a valid license that is in discussion for refund we are more than happy to review your case further Kind Regads Final Consumer Response / [redacted] (2000, 16, 2014/03/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 14, 2014/03/24) */ Thank you for providing this information, the reason we couldn't find your license as your email changed from gmail to yahoo I will have a refund specialist refund your order

Initial Business Response / [redacted] (1000, 5, 2016/03/10) */ Customer was already refunded per his request in our support portal Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I only received a refund OK email after they had been contacted by youYes, they did provide a refund but then tried to blame me for all of itI cancelled the automatic renewal option two weeks before they charged my PayPal accountIf they were "on top" of things, they would not have renewed the charge in the first place, thereby avoiding a problem before it startedI am satisfied to have the refund but I am not satisfied with the company practices Final Business Response / [redacted] (4000, 9, 2016/03/18) */ We would like to react to customer incrimination that we charged him even if AR was canceled This is falseCustomer was charged for AR on March 7th and customer canceled AR day after on March 8th