AVAST Software

Complaint: [redacted] I am rejecting this response because: days was not enough time to discover the problem; I actually bought more products until I became educated about the truth Professional IT repair service set me straight way after days of my purchase of Avast.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/02/12) */ Customer was contacted by our support agent in the reaction to his refund request Unfortunately, we did not receive any reply from the customer since November We offered a refund however customer never confirmed it Refund was processed manually

Initial Business Response / [redacted] (1000, 5, 2015/02/24) */ We contacted customer via our support portal to help him with installation of our product Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not at all satisfied with this responseI do not want to do business with this companyI believe they are operating a Phishing scamThey sell you a product, it doesn't work and then they offer you a more expensive product to make it workI spoke to customer repsand e-mailed multiple times requesting a refundI was promised a refund within 24- hrsaNd it has been weeks! I do not want their productI want to be issued a full refund ASAP! Final Business Response / [redacted] (4000, 9, 2015/02/27) */ Customer decided that he does not want to solve his license issue He was refunded as he requested

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Unfortunately, we did not find any order associated with this customer's credentials We contacted him with our offer to help him We are awaiting his reply in our support portal Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) avast has gotten the money out of my bank account to purchase their anti virus, that does not workthey have records of my address, phone number and bank accountthey have made have made no attempt to contact me, at allI tried to get their customer service thru hours of conversation and they would not give me a phone numberthe reps just kept saying they would attempt to fix a product that was purchased, not in working order, with a feeI warned that I would go to Revdex.com and was told, go aheadI want my $dollars reimbursed to my address as I don't trust them to mess with my bank!! Final Business Response / [redacted] (4000, 9, 2015/10/02) */ We contacted customer via our support portal with a request for an order number or email used during the purchase Unfortunately, customer did not reply back We have no orders associated with his name or email in our record

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Customer was already refunded as he requested via our support portal Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive my refundThank you very much [redacted] E [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/03/04) */ We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon with a full refund Typically refunds take about 5-business days to receiveA notification should be sent to you soon with the information Thank you for contacting us via the Revdex.com and have a pleasant day Kind Regards Final Consumer Response / [redacted] (2000, 7, 2014/03/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your help resolving my issue

Initial Business Response / [redacted] (1000, 5, 2014/09/17) */ Thank you for submitting your request through the Revdex.com portalAn internal avast! refund specialist will be in contact with you shortly regarding your request for refund of both purchases Kind Regards Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is almost the same response that I've gotten from Avast when asking for a refund beforeWhen I get this response, they still do not contact me within a reasonable amount of timeI believe they are just hoping I will get tired of waiting for that response and give upI can't afford to do thatThank you for your intervention in this matterMaybe they will actually respond this time Final Business Response / [redacted] (4000, 9, 2014/09/22) */ Thank you for submitting your request through the Revdex.com portalAn internal avast! refund specialist will be in contact with you shortly regarding your request for refund of both purchases Kind Regards Final Consumer Response / [redacted] (2000, 11, 2014/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally refunded my moneyThank you so much for your helpI don't believe this would have happened, had it not been for your influenceResp [redacted] R [redacted]

Unfortunately, we did not receive any refund request from this customer in our support portal Customer's subscription was renewed because her previous order had Auto-Renewal option active.Our distributor informed her about this renewal in the renewal notification emails (& days) before the renewalThese emails informs about upcoming renewal event together with a description how to cancel this renewal feature Her order was refunded as she requested

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Unfortunately, we did not receive any refund request in our support portal Customer was refunded as you requested Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business completed my refund request

Customer was refunded for his renewal order as he requested in our support portal

Initial Business Response / [redacted] (1000, 10, 2015/10/27) */ Customer was already refunded back to his PayPal account as he requested in his previous complaint Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Business Response / [redacted] (-10, 14, 2015/01/30) */ Customer contacted us using our support system We tried to help him with a licensing issue Customer persisted on refund which was provided by our support agent Consumer Response / [redacted] (-5, 19, 2015/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Can't see their responseNothing there Consumer Response / [redacted] (2000, 20, 2015/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, they refunded my paymentThanks for your persistence

Initial Business Response / [redacted] (1000, 5, 2015/02/20) */ Customer contacted us via our support portal Our retention agent already refunded his $for GrimeFighter as he requested However we did not refunded additional $for our Internet Security product due to our 30-days refund guarantee Customer missed this period for more than a two months Customer is also referring to wrong priceIn this case customer was charged for the correct price Specified product was already discounted by $from the official price Initial Consumer Rebuttal / [redacted] (4200, 11, 2015/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) they are not giving my full refund for for the Grime Fighter program this charge was fraud it was only suppose to be the willingly over charged my card and I want the full amount and want for the crashing of my laptop due to their product and the over charge to my card I will not settle for anything less than Final Business Response / [redacted] (4000, 18, 2015/03/03) */ We have to correct our statement Customer purchased his license for $29.99+TAX which is $not $Specified amount was already refunded back We cannot compensate price for new computer as customer requested due to our EULA: http://files.avast.com/files/legal/eula-avast-consumer-2015.pdf Final Consumer Response / [redacted] (4200, 21, 2015/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) no not happy with their offer they are running a scam with their Grime fighter product bate and switch it clearly states with dollar off making you think your getting it for then it says then charged my card with no live persons to talk to now they show plus taxes refund of this company's product renin my laptop they should be held accountable is what I am still requesting

Initial Business Response / [redacted] (1000, 5, 2014/05/26) */ Your complaint has been re-issued to our new Revdex.com Complaint ticketing system and you should receive a notification regarding your claims status very soon We do apologize for the inconvenience this may have caused Kind Regards Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) There response is/was that they are looking into itIt seems there will be more to follow

Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ We were able to locate customer in our support portal We apologized for the late reply and offered our immediate help to solve his billing issue We are awaiting customer reply in our support portal Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/02/24) */ Customer agreed with Auto-Renewal as a opt-out option in terms & conditions before the purchase Our retention agent was able to located specified order based on his request in our support portalThis order was done with a different email than emails specified in this complaint Customer was refunded as he requested

Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Unfortunately, we did not receive any email in our support portal We strongly disagree with customer's expression about fraudulent charge to his card His subscription was renewed because his previous order had Auto-Renewal option active Customer received two emails which informed him about upcoming renewalThese emails contains manual how to cancel Auto-Renewal before the charge Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/29) */ 6-27- Sent via email: Thank you so much for your assistance in this matterI did hear back from AVASTThey are still insisting I ordered their product (which I NEVER did)However, they stated they will refund the $I will try to attach the copy of their e-mail to thisI definitely do not trust this companyCan't remember if I had mentioned that when I was initially trying to contact the company I called ID Theft Prevention Services at XXX-XXX-XXXX was told they had cut their relationship with AVAST I do hope others do not experience this problem Thank you, [redacted] M [redacted] I could not figure out how to attach the e-mails so am doing a copy/paste Avast - Refund Confirmation (Order #XXXXXXXXXXX) Shopping ***@digitalriver.com Dear [redacted] , We would like to inform you that a refund has been processed for the following order: REFUND DETAILS Order ID: XXXXXXXXXXX Amount: $If you have questions about your order, p To [redacted] @yahoo.com Jun Dear [redacted] , We would like to inform you that a refund has been processed for the following order: REFUND DETAILS Order ID: XXXXXXXXXXX Amount: $ If you have questions about your order, please visit: www.findmyorder.com We are here to help you avast.com/support Best regards, Avast Software Customer Service avast.com/support Please note: This email message was sent from a notification-only address that cannot accept incoming emailPlease do not reply to this message AVAST Software, Inc [redacted]

Final Consumer Response / [redacted] (2000, 7, 2015/08/18) */ Refund finally awardedHorrible experience with AvastWill share on social mediathanks for all your help!

We contacted our call center providing Total Care services Unfortunately, customer does not answer the call or reply to our emails We are awaiting his reply via email in our support portal or call to Total Care

Avast promises results but when they don't deliver they claim the problem needs their higher upgarded supportWhen that doesn't work they suggest their next level of support for unlimted support 24/that will definitely solve any problemWhen that doesn't work they tell you to rebuild your system and call them backAfter days refused to refund moneyHarware/Sofware Tech companies after analyzing my cripple system said they have seen this before and the Avast software is very aggreesive and as in my case destryed the boot to windows command codesMaking it impossible to gain access to rebuildGo on line and read the many complaints from people about this companyAvast has created six complaint sites to difuse the known problem