Ave Skin

Ordered free trial cream for $5.79. Billed $87.50 twice on auto pay which I did not sign up for.
Ordered Ave face cream free sample ($5.79 cost have email confirmation) through Facebook site July 26,2018. Billed on visa 7/26 for $5.79. Then on 8/14 billed $87.50 for product sent that I did not order (still have unopened product that can be returned). Called and cancelled auto shipping and told them I never received any information regarding trial period or auto shipping. Have email with confirmation of cancellation. Told they could refund $60 but charge $27.50 for processing and they did not want the product returned which I explained I did not want and hadn't used up the first one yet! Received September visa bill with 9/13 charge for $87.50 and 9/17 credit for $60. Called again and rather irate asked why I was again charged for cream I cancelled. This time told I owed $87.50 for the free trial. I said I was going to contact the Revdex.com along with a few other comments..... Now I am worried they have my visa number and will charge me again. Called Wells Fargo and the charges are in dispute and said I was contacting Revdex.com. I am very careful about ordering on line and there was nothing indicating a trial period or auto shipping. I feel this is a scam and people should know about it. I feel this company owes me the $27.50 charge (I will gladly mail them the unopened product) and the new charge for $87.50.

Give such hype about how the trial sample is totally free and you can cancel at anytime, no questions asked. I fell for it and ordered the free for around $5 shipping. I never even tried it and got another jar within about 2 weeks. I have tried to contact them but they have hidden their phone number and other details very well . I finally found the phone number on here, I called them, they say I did not cancel in time so was charged $89.+ for the other shipment. I argued that the number nor anything was visible to me and I had been trying to find their info. to cancel and could not. They finally offered $65 credit and I do not need to return the package. If I sent it back it would be my shipping expense plus restocking fee of $17.95! So, I am out about $15 or so total. I had marked it on my Windows 10 calendar the day I ordered it, but that has vanished! Never again accept any "free" stuff, it will cost you!

called to return product, they continued to charge me and said there was a $17 restocking charge.
started in august with a trial product. within the 14 day trial period, asked to return product, returned product. they continued to charge me. had no contact info until I received another shipment. opened it to find another jar, used info inside to contact them. that is when I was told there would be a $17 dollar restocking charge and refused to give me an rma # because I told Travis, the rep I would be filing a complaint with the Revdex.com.

On August 17 2018 I applied for a free trial offer for a Ave cream Anti-Aging, I was billed US$ 4.95. I got billed $89,65 on 0ct 10!!
On 8/11/2018 I agreed for a free trial anti-aging cream from Ave Skin, in Face Book, they advertised that only will charge the shipping cost US$ 4.95 and I was billed from EminencerGR for it. I received the Ave Creme-Anti-Aging Cream in CA. For my surprised on 10/11/2018 EminencerGR Orlando Fl billed me for a second cream US$ 89.65. I never order it!! I received a 2nd cream yesterday from Ave Skin 3201 W Hillsborough Ave. XXXXXX Tampa Florida. Shipdate 10/09 2018. REF: XXXXXXXX-XXXXX SHipper: Ave Skin . Order# *** with the customer service # 1-800-260-9856 I called them and they asked me for my order#, that was in the package I received I gave them the information # *** The supervisor told me it didn't exist in their company files! Then he asked me where did I get the 1-800 number to call them, I told him that was from a package that he send me from Tampa Florida, and he said that they never sent me anything! he was very quiet and said that he couldn't help me because my order didn't show up in their system. I asked to talk with a manager or his boss. He said that he was the supervisor. I checked on line for the company reviews online and there are hundreds of women complaining about this company and fake advertising ! This is an scam.

Credit card charged for unauthorized purchases
I signed up for a free sample knowing I would pay for shipping. Instead by credit card was charged $87.50 for the item sent. Today in the mail I have another package from AVE Skin which I did not authorize and another $87.50 charge to my credit card ***. I have opened disputes on both unauthorized charges. I am shipping back the package today unopened. I have a photo of the pkg with Return to sender written on it. I have also emailed a complaint to AVE customer service. There was no indication that they were enrolling me in a regular purchasing program.

Ave is not forthright in their advertising. After receiving my "free" sample, I was unexpectedly billed for 2 more mths. at an outrageous amt.
I requested online my "free" sample of Ave in July, then was subsequently charged $172.70 a couple weeks afterward, which was for 2 more months of the product. After calling them on Aug. 1 for a refund of this amount, they did process a partial refund of $140. I'm not happy because these 2 additional payments were not disclosed (or at least not clearly) when I requested the free product. And, if the product worked, I would be less angry about it, but it didn't do what it said it should. Also, they claim to have been recommended on various creditable TV programs, when in fact that is all untrue. I agree with other complaintants on your site regarding Ave. Please put them out of business, or force them to advertise clearly!

This Company is a scam. They charge you a small amount for samples and then 14 days later charge full price for monthly shipments.
On 8/15 I ordered wrinkle cream and eye serum samples for my wife. Charges for samples were $4.78 and $5.79. Not made clear was that 14 days later I would be charged for a full months supply of both products. On 9/2 I was charged $87.50 for wrinkle cream and on 9/9 I was charged $27.26 for eye serum. The wrinkle cream was just received on 10/10 for the 9/2 charge. The eye serum has not yet been received for the 9/9 charge. It was not until this product was received did I realize that they were sending me product and charging us each month. With the wrinkle cream the paper work received with it states that all product returns must be accompanied by a RMA number and to obtain an RMS number by calling customer service at 1-800-260-9856. I called customer service today 10/12/18 for a RMA number so I can return the product and receive a full credit of $87.50. I was told that that would not be possible and that the best they could do was to give me a credit of $60.00 and stop all future monthly charges and shipments. I want to return the product and receive full credit. I went on line to research my credit card charges and just notice that I have been charged $87.50 again on 10/2 for the wrinkle cream and $27.26 on 10/9 for the eye serum. To recap I have been charged $87.50 on 9/2 and on 10/2 and so far have only received one shipment. I have also been charged $27.26 on 9/9 and on 10/9 for eye serum and have received no shipments. In total I have been charged $229.52 and all I was told on the phone is that I would be credited $60 and all future monthly charges and shipments would be stopped. Per their paperwork with the one shipment I received I want to return all the products I received or will receive and be credited in full for $229.52

This company is advertising getting a free sample of a product if you pay shipping then charging people hundreds of dollars for a subscription.
I work for a skin spa in Fenton Michigan where we receive at least 15 to 20 phone calls a month regarding this company's (who we are not affiliated with in any way) skin and eye cream. For some reason our business comes up as one of the results of a google search for Ave. Skin. These people say that they where shipped a product called Ave cream and also an eye cream and they are confused as to how they get the shipments to stop and how they even signed up for it. Some also call complaining that we charged them. Almost all of these people are seniors who seem confused and they all state they are unable to find the correct phone number to get in touch with Ave. Skin to answer their questions and resolve these unwanted charges. They have no idea they signed up for a subscription and have no idea how to cancel it.

Free trial of ACave Creme paying postage only. Later charges and more creme arriving yesterday.
On 7/22/18 I sent off for a free trial of ACave Creme;the ad said you only had to pay postage. There was no other information in the ad about being charged for the product later. I don't remember what website I found that on. I was charged $5.79 on my *** credit card. I received the cream about a week later; there was some sort of insert or invoice, printed in very small type, that I did not read. I am afraid I threw away the box and insert without looking at the return address. I didn't use the cream right away as I was preparing for cataract surgery. On 8/9/18 I saw a charge for $87.50 on my card from 8662455684AVWRINKLE866-245568 (this is how the previous postage was charged). I contacted ***:they started a fraud investigation and and credited the amount back to me, also sending a new card. On 9/22/18 I had another charge,pending, for $19.25, on the new card number. I Froze my card and reported it. Yesterday, 9/28/18, I received another jar of ACave Creme. This box came from AVE SKIN, 3201 W HILLSBOROUGH AVE 153201-5405, TAMPA FL,33684. The small invoice inside describes the contents asAve Creme Anti-Aging Cream; SLSORD:XXXXXXX; REF:XXXXXXXX-XXXXX;SHPORD#4109. At the bottom it says "All product returns must be accompanied by an RMA #. You can obtain an RMA # by contacting our customer service by calling 1-800-260-9856, M-F 24hrs or email [email protected]. I tried the phone # several times and connected but was disconnected every time before getting to talk to person.

Unauthorized subscription after a free trial. Charging more than indicated in the advertising
I responded to an ad in August for a face cream and eye gel. I paid the amount described in the trial. The product was OK, but I did not think it worth the original amt. they mentioned and did not plan to subscribe. I wound up being charged over $88 for each of the two different products and received a new shipment. I emailed and asked them to cancel the subscription. They said I got it because I did not cancel the trial, but to call and get an RMA #, which I did. I am returning the package. But am hearing rumors of restocking charges and other excuses not to refund the money.

This product is automatically being sent to me without my authorization. Never indicated that this is what you Are signing up for on a continuous basis.

I did not order the items that were sent to me. I want to send them back to the store. Do not want items.
For some reason they will not take no for no. They advised a free sample, then when I canceled, they send my more products that I did not request. They can't seem to get it right, that I do not want the items.

I ordered ONE order...I want NO MORE FROM THEM. No way to call or cancel future orders. They need to stop sending anything!!
I sent off for ONE order. I do not wish to have any more. When I tried to call them to cancel all numbers are disconnected. There is NO WAY to call and cancel any future orders from them. I am having my credit card cancelled to keep them from using it for any future orders that I do NOT want. There were at least five very illegible phone numbers when I could make them out I discovered they were all disconnected.

I purchased antiage crème from a facebook ad...and received the shipment...then got another one this month...I did not knowingly sign up for repeated shipments...when I contacted them they told me I had to cancel within 14 days to prevent the repeated shipments...I told them to cancel which they have done...and I wanted to return the crème I just received...the second month charge would have been $87...they agreed to the return and issued a RMA #....but, they are charging a $17.95 restocking fee for the return...this is the first and last time I will respond to a facebook ad....I feel repeated shipments are a rip off for the consumers....Thank You....
Product_Or_Service: antiaging creme
Order_Number: XXXXXXX
Account_Number: XXXXXXX

Company used debit/Visa card to withdraw money from bank account
8/22/18 while googling came across advertisements for AVE Skin company offering anti-aging Creme and also an anti Eye serum. I decided to give it a try. The entire process was done by auto order. A 30 day 30 ml jar of anti Creme for payment of S&H only of $5.79 confirmation order # XXXXXXX and a 30 day 30 ml tube of anti eye serum for payment of S&H only of $4.78 confirmation # XXXXXXX. I provided card info for billing total of $10.57 but when asked if I wanted to save card info I designated "No Not Now." Today 9/11/18 I checked my bank account and discovered at least two unauthorized withdrawals,one $87.50 and another of $85.20 was withdrawn from my account on 9/10/18 verified by a bank representative it was paid to Ave Skin. 8/22/18 I also received an Email thanking me for "joining makeup goals community." I was given a password that would grant me access to beauty goals subscription and I was told to complete. I never went on site because at that time I was not interested in purchasing or going any further. I called today 9/11/18 to complain about unauthorized withdrawals from my bank account and was told I had a certain number of days to place a stop order for additional products since I didn't notify company $ was withdrawn. I never had any additional contact with this company since 8/22/18 when I ordered the trial offer until I called them today only to be told I didn't notify them. How can a company use my card info without further contact after only authorizing them a one time withdrawal only?? My bank has initiated a dispute and I have terminated my card. The Ave Skin company has also cancelled what they call "my subscription."

I want Ave Skin to stop billing me and sending me their skin cream. I did not authorize a monthly subscription. I want to unsubscribe. How do I?
I do not remember all of these dates and prices.After the $4 it was around $80. I remember them charging around $4 for the first cream and that was it. Others just started coming in the mail that I did not ask for. I want them to stop. I tried calling this phone number (866-848-2833) I found attached to the Ave Skin address of 3201 W Hillsborough Ave STE 153201, Tampa, FL 33684. This was on the website along with on the box they had sent me.

I ordered two products from this company, a moisturizer and an eye cream, and 2 weeks later they billed me two charges of $85.20 and $87.50 for a recurring membership that I was not informed of. because I'd these charges, I wound up with $186.00 in overdraft charges from my bank as well. although the website "***" states that this is a recurring charge, this was not the portal that I ordered through. the link I ordered through claimed that this was megan markle's own beauty line, and did not give any details of a recurring subscription.
Product_Or_Service: eye cream and face moisturizer