We are looing into the matter and can you please let us know what number you called? We do not have any male representatives at our corporate office Thank you
The below email was sent to Ms [redacted] on 5/12/16.Dear ***:Your Revdex.com contact was brought to my attention, and thank you for allowing me to provide additional information regarding the Scalp Remedy Dandruff Solution you recently received from Aveda OnlineI sincerely apologize for the concern caused by the receipt of this order and appreciate the opportunity to offer clarification and resolution.I have checked our records and confirmed that monthly auto-replenishment orders for the Scalp Remedy Dandruff Solution and Dry Remedy Daily Moisturizing Oil were created at aveda.com on 4/25/under the email address: [redacted] and with a credit card ending in ***We were unable to obtain authorization of the payment method provided for these orders as they were automatically submitted in our system on a monthly basis beginning on 4/25/15, and credit card decline and order cancellation notifications were sent to the email address [redacted] in each instanceI am very sorry that you were unaware of these ongoing orders, and you did not receive the emails sent regarding their status.Upon our attempt to process the replenishment order of the Scalp Remedy Dandruff Solution slated for 3/20/16, we were successful in obtaining authorization of the credit card ending in ***, which was provided at the time that the replenishment interval was created in 4/However, the Scalp Remedy Dandruff Solution was on backorder at the time, and the order was subsequently fulfilled on 3/30/at the time that our stock was replenishedThis order was then charged to your credit card and shipped to your address on file.Please be assured that we will be happy to issue a full refund for the Scalp Remedy Dandruff Solution received in order # [redacted] Kindly allow 7-business days for the refund to post to your credit card accountIt is not necessary to return the item to us, and you may either use or dispose of it as you see fit.With your permission, I will be happy to cancel your replenishment orders for the Scalp Remedy Dandruff Solution and the Dry Remedy Daily Moisturizing Oil at your requestAlternately, if you wish to continue with either or both orders and would like to instead update the email address associated with them to the email address provided in your Revdex.com contact to ensure you receive email notifications regarding their status, [redacted] , please let me know as we will be happy to update our system***, I deeply regret that your experiences with us have given you a negative perception of our services, and thank you for allowing me to offer clarification and the chance to correct this matter to your satisfactionI look forward to your reply as to how you wish to proceed with the active replenishment orders for the Scalp Remedy Dandruff Solution and the Dry Remedy Daily Moisturizing OilKindest regards,Jennifer ***Manager,Online Customer ServiceAveda Online
I am rejecting this response because: This information is untrueThese people are a bunch of thievesThey take people's money, and lie and say that I never purchased anything from themThen after I provide them with proof that I made a purchase from them, they continue to lie and say we never took any money from youWhen will all the lies stop? These are the most dishonest bunch of thieves I ever met in my lifeNo matter what I say or do they will just continue to lie and lie and lieI have already contacted their local law enforcement agency and filed a criminal complaint against them, as they have committed theftHope you all burn in hell you lying pieces of st!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Dear ***, Thank you for contacting Aveda and for thinking well enough of us to share your thoughts with us I am sorry to hear about the challenges you experienced at the Aveda Institute Washington DCAt Aveda, we are always concerned when a customer is less than satisfied with any aspect of Aveda products or servicesWe take great pride in offering courteous, nurturing and professional serviceNaturally, a disappointing service concerns usPlease accept my personal apologies for this incident The Aveda Institute Washington DC is an independently owned and operated location, and as such, Aveda cannot require that they respond to your concernHowever, we have been in contact with the owner of the institute on your behalf Aveda is committed to providing the highest quality in both products and servicesWe regret that you were prevented from realizing this on your last visit, but hope you will give us the opportunity to regain your goodwill and respectWe graciously ask for your patiencePlease be assured you will be contacted shortly For a greener planet, Sarah M Aveda Consumer Experience, Assistant Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Aveda contacted me by email I confirmed that they fixed their payment problem, and payment using a gift card is working nowThanks for your help! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Dear [redacted] , Thank you for bringing your experience to our attention We understand that you spoke to Heather at the Aveda Institute Minneapolis and she has offered to waive the expiration date on your certificate as a onetime gesture of goodwillWe hope that you found this resolution to be satisfactory and sincerely hope you will continue to look to Aveda for all your beauty needs For a greener planet, Sarah M Aveda Consumer Experience Assistant Manager Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/10/08) */
I verified with our email deployment agency that [redacted] is unsubscribed from our email lists If there is another email address we can check that also but we looked at [redacted] .com and [redacted] and both of those are unsubscribed
Initial Business Response /* (1000, 5, 2015/12/30) */
Dear ***,
Thank you for bringing your concerns to our attention
We understand that Aveda Online has reached out to you separately regarding your challenge and have provided a resolution
Should you need further assistance, please
do not hesitate to let us knowWe invite you to contact our Consumer Relations team at *** between 8am-5:30pm Central Standard Time to speak with a Customer Service Representative
For a greener planet,
Sarah M
Aveda Consumer Experience Assistant Manager
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response and hope that they will make some much needed changes to provide good customer service
I have spoken to ***He did email a copy of his paypal receipt which shows the charge as pending; a receipt was emailed to him showing that we voided the transaction. I explained that His order was never received in our system so we never captured any fundsSince no funds were captured
there will be no creditIf he logs into his PayPal account or if he contacts PayPal directly the transaction is showing that it has been voided. I explained that if he could send us a copy of a statement from his account is tied to his paypal; showing we did take funds then we would be happy to refund him but again on our end we don't show taking any funds from his account. I also mentioned that he could black out all personal information; that we did not need any of that
Initial Business Response /* (1000, 5, 2015/11/19) */
Dear ***,
Thank you for contacting Aveda and for thinking well enough of us to share your thoughts with us
We regret to learn of your disappointing experienceTo ensure that we are able to fully assist you, can you kindly provide
the names of the products and the address as to where you shipped your return?
We look forward to hearing from you
Should you need further assistance, please contact our Consumer Relations team at*** between 8am-5:30pm Central Standard Time to speak with a Customer Service Representative
For a greener planet,
Sarah M
Aveda Consumer Experience, Assistant Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They were returned to aced a at
Returns Department
***
Chestertown, MD
It is the large black Malvasia shampoo and large black Malta conditioner I'm waiting on replaced
Final Consumer Response /* (3000, 13, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no tracking and I have gone over and over this with customer service and the number you provided again it call
I'm rich ing out because I have been over this already numerous times
Final Business Response /* (4000, 15, 2015/12/10) */
Dear ***,
Regrettably, without proof of delivery for your return we are unable to assist you furtherWe apologize for any disappointment this may cause
Should you need further assistance, please contact our Consumer Relations team at*** between 8am-5:30pm Central Standard Time to speak with a Customer Service Representative
For a greener planet,
Sarah M
Aveda Consumer Experience, Assistant Manager
Dear [redacted], Thank you for bringing your experience to our attention.At Aveda, we are always concerned when a customer is less than satisfied with any aspect of Aveda products or services.According to our records, your credit card was refunded $23.00 by Aveda.com for the 5 fl ounce...
all-sensitive™ cleanser.We have sent a pre-paid mailing label to retrieve the two all-sensitive™ cleansers. When they are received online will issue another credit in the amount of $23. As Aveda.com was unable to verify the purchase of the 1.4 fl ounce all-sensitive™ moisturizer and 5 fl ounce all-sensitive™ moisturizer, we are issuing a check refund in the amount of $44.00 from our corporate office. Please expect to receive your check refund within the next 7-14 business days.Should you need further assistance, please contact our Consumer Relations team at ###-###-#### between 8am-5:30pm Central Standard Time to speak with a Customer Service Representative.Yours in service, Sarah M.Aveda Consumer Experience Assistant Manager
The below email was sent to Ms. [redacted] on 5/12/16.Dear [redacted]:Your Revdex.com contact was brought to my attention, and thank you for allowing me to provide additional information regarding the Scalp Remedy Dandruff Solution you recently received from Aveda Online. I sincerely apologize for...
the concern caused by the receipt of this order and appreciate the opportunity to offer clarification and resolution.I have checked our records and confirmed that monthly auto-replenishment orders for the Scalp Remedy Dandruff Solution and Dry Remedy Daily Moisturizing Oil were created at aveda.com on 4/25/15 under the email address: [redacted] and with a credit card ending in [redacted]. We were unable to obtain authorization of the payment method provided for these orders as they were automatically submitted in our system on a monthly basis beginning on 4/25/15, and credit card decline and order cancellation notifications were sent to the email address [redacted] in each instance. I am very sorry that you were unaware of these ongoing orders, and you did not receive the emails sent regarding their status.Upon our attempt to process the replenishment order of the Scalp Remedy Dandruff Solution slated for 3/20/16, we were successful in obtaining authorization of the credit card ending in [redacted], which was provided at the time that the replenishment interval was created in 4/2015. However, the Scalp Remedy Dandruff Solution was on backorder at the time, and the order was subsequently fulfilled on 3/30/16 at the time that our stock was replenished. This order was then charged to your credit card and shipped to your address on file.Please be assured that we will be happy to issue a full refund for the Scalp Remedy Dandruff Solution received in order #[redacted]. Kindly allow 7-10 business days for the refund to post to your credit card account. It is not necessary to return the item to us, and you may either use or dispose of it as you see fit.With your permission, I will be happy to cancel your replenishment orders for the Scalp Remedy Dandruff Solution and the Dry Remedy Daily Moisturizing Oil at your request. Alternately, if you wish to continue with either or both orders and would like to instead update the email address associated with them to the email address provided in your Revdex.com contact to ensure you receive email notifications regarding their status, [redacted], please let me know as we will be happy to update our system. [redacted], I deeply regret that your experiences with us have given you a negative perception of our services, and thank you for allowing me to offer clarification and the chance to correct this matter to your satisfaction. I look forward to your reply as to how you wish to proceed with the active replenishment orders for the Scalp Remedy Dandruff Solution and the Dry Remedy Daily Moisturizing Oil. Kindest regards,Jennifer [redacted]Manager,Online Customer ServiceAveda Online
We are looing into the matter and can you please let us know what number you called? We do not have any male representatives at our corporate office. Thank you
Dear [redacted], We appreciate the opportunity to address your concerns regarding the email newsletters you have been receiving from our company. We sincerely apologize for any frustration caused by the receipt of our emails. We appreciate your understanding that it is not our practice to...
send emails to consumers who have not expressly opted in to receive them. Our privacy policy and the terms and conditions under which we operate expressly state that newsletter emails are only sent to consumers who have opted in to receive them. The previously mentioned check box we have set up on the page allows each consumer to determine if they wish to receive mailings from us. By checking the box, a consumer signifies they wish to hear from us. We would like to take this time to assure you that your email address has been unsubscribed from receiving our newsletters and can confirm that you have been removed from all of our e-mailing lists. We deeply regret that your experiences with us have given you a negative perception of our services and hope that our sincere efforts to respond to the concerns you have outlined will emphasize our good intentions and give you the confidence to continue shopping with us. Please let us know if we may be of further assistance. Yours in service, Sarah M. Aveda Consumer Experience Assistant Manager
Initial Business Response /* (1000, 5, 2015/11/19) */
Dear [redacted],
Thank you for contacting Aveda and for thinking well enough of us to share your thoughts with us.
I am sorry to hear about the challenges you experienced at the Aveda Institute Washington DC. At Aveda, we are always concerned...
when a customer is less than satisfied with any aspect of Aveda products or services. We take great pride in offering courteous, nurturing and professional service. Naturally, a disappointing service concerns us. Please accept my personal apologies for this incident.
The Aveda Institute Washington DC is an independently owned and operated location, and as such, Aveda cannot require that they respond to your concern. However, we have been in contact with the owner of the institute on your behalf.
Aveda is committed to providing the highest quality in both products and services. We regret that you were prevented from realizing this on your last visit, but hope you will give us the opportunity to regain your goodwill and respect. We graciously ask for your patience. Please be assured you will be contacted shortly.
For a greener planet,
Sarah M.
Aveda Consumer Experience, Assistant Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are looing into the matter and can you please let us know what number you called? We do not have any male representatives at our corporate office Thank you
The below email was sent to Ms [redacted] on 5/12/16.Dear ***:Your Revdex.com contact was brought to my attention, and thank you for allowing me to provide additional information regarding the Scalp Remedy Dandruff Solution you recently received from Aveda OnlineI sincerely apologize for the concern caused by the receipt of this order and appreciate the opportunity to offer clarification and resolution.I have checked our records and confirmed that monthly auto-replenishment orders for the Scalp Remedy Dandruff Solution and Dry Remedy Daily Moisturizing Oil were created at aveda.com on 4/25/under the email address: [redacted] and with a credit card ending in ***We were unable to obtain authorization of the payment method provided for these orders as they were automatically submitted in our system on a monthly basis beginning on 4/25/15, and credit card decline and order cancellation notifications were sent to the email address [redacted] in each instanceI am very sorry that you were unaware of these ongoing orders, and you did not receive the emails sent regarding their status.Upon our attempt to process the replenishment order of the Scalp Remedy Dandruff Solution slated for 3/20/16, we were successful in obtaining authorization of the credit card ending in ***, which was provided at the time that the replenishment interval was created in 4/However, the Scalp Remedy Dandruff Solution was on backorder at the time, and the order was subsequently fulfilled on 3/30/at the time that our stock was replenishedThis order was then charged to your credit card and shipped to your address on file.Please be assured that we will be happy to issue a full refund for the Scalp Remedy Dandruff Solution received in order # [redacted] Kindly allow 7-business days for the refund to post to your credit card accountIt is not necessary to return the item to us, and you may either use or dispose of it as you see fit.With your permission, I will be happy to cancel your replenishment orders for the Scalp Remedy Dandruff Solution and the Dry Remedy Daily Moisturizing Oil at your requestAlternately, if you wish to continue with either or both orders and would like to instead update the email address associated with them to the email address provided in your Revdex.com contact to ensure you receive email notifications regarding their status, [redacted] , please let me know as we will be happy to update our system***, I deeply regret that your experiences with us have given you a negative perception of our services, and thank you for allowing me to offer clarification and the chance to correct this matter to your satisfactionI look forward to your reply as to how you wish to proceed with the active replenishment orders for the Scalp Remedy Dandruff Solution and the Dry Remedy Daily Moisturizing OilKindest regards,Jennifer ***Manager,Online Customer ServiceAveda Online
I am rejecting this response because: This information is untrueThese people are a bunch of thievesThey take people's money, and lie and say that I never purchased anything from themThen after I provide them with proof that I made a purchase from them, they continue to lie and say we never took any money from youWhen will all the lies stop? These are the most dishonest bunch of thieves I ever met in my lifeNo matter what I say or do they will just continue to lie and lie and lieI have already contacted their local law enforcement agency and filed a criminal complaint against them, as they have committed theftHope you all burn in hell you lying pieces of s
t!
I have reached out to our online team as they have the records for any online purchases I will update this once I get further information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Dear ***, Thank you for contacting Aveda and for thinking well enough of us to share your thoughts with us I am sorry to hear about the challenges you experienced at the Aveda Institute Washington DCAt Aveda, we are always concerned when a customer is less than satisfied with any aspect of Aveda products or servicesWe take great pride in offering courteous, nurturing and professional serviceNaturally, a disappointing service concerns usPlease accept my personal apologies for this incident The Aveda Institute Washington DC is an independently owned and operated location, and as such, Aveda cannot require that they respond to your concernHowever, we have been in contact with the owner of the institute on your behalf Aveda is committed to providing the highest quality in both products and servicesWe regret that you were prevented from realizing this on your last visit, but hope you will give us the opportunity to regain your goodwill and respectWe graciously ask for your patiencePlease be assured you will be contacted shortly For a greener planet, Sarah M Aveda Consumer Experience, Assistant Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Aveda contacted me by email I confirmed that they fixed their payment problem, and payment using a gift card is working nowThanks for your help! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Dear [redacted] , Thank you for bringing your experience to our attention We understand that you spoke to Heather at the Aveda Institute Minneapolis and she has offered to waive the expiration date on your certificate as a onetime gesture of goodwillWe hope that you found this resolution to be satisfactory and sincerely hope you will continue to look to Aveda for all your beauty needs For a greener planet, Sarah M Aveda Consumer Experience Assistant Manager Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/10/08) */
I verified with our email deployment agency that [redacted] is unsubscribed from our email lists If there is another email address we can check that also but we looked at [redacted] .com and [redacted] and both of those are unsubscribed
I will reach out again to obtain answers as to why [redacted] is still receiving these and reply once I get a response
Initial Business Response /* (1000, 5, 2015/12/30) */
Dear ***,
Thank you for bringing your concerns to our attention
We understand that Aveda Online has reached out to you separately regarding your challenge and have provided a resolution
Should you need further assistance, please
do not hesitate to let us knowWe invite you to contact our Consumer Relations team at *** between 8am-5:30pm Central Standard Time to speak with a Customer Service Representative
For a greener planet,
Sarah M
Aveda Consumer Experience Assistant Manager
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response and hope that they will make some much needed changes to provide good customer service
I have spoken to ***He did email a copy of his paypal receipt which shows the charge as pending; a receipt was emailed to him showing that we voided the transaction. I explained that His order was never received in our system so we never captured any fundsSince no funds were captured
there will be no creditIf he logs into his PayPal account or if he contacts PayPal directly the transaction is showing that it has been voided. I explained that if he could send us a copy of a statement from his account is tied to his paypal; showing we did take funds then we would be happy to refund him but again on our end we don't show taking any funds from his account. I also mentioned that he could black out all personal information; that we did not need any of that
Initial Business Response /* (1000, 5, 2015/11/19) */
Dear ***,
Thank you for contacting Aveda and for thinking well enough of us to share your thoughts with us
We regret to learn of your disappointing experienceTo ensure that we are able to fully assist you, can you kindly provide
the names of the products and the address as to where you shipped your return?
We look forward to hearing from you
Should you need further assistance, please contact our Consumer Relations team at*** between 8am-5:30pm Central Standard Time to speak with a Customer Service Representative
For a greener planet,
Sarah M
Aveda Consumer Experience, Assistant Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They were returned to aced a at
Returns Department
***
Chestertown, MD
It is the large black Malvasia shampoo and large black Malta conditioner I'm waiting on replaced
Final Consumer Response /* (3000, 13, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no tracking and I have gone over and over this with customer service and the number you provided again it call
I'm rich ing out because I have been over this already numerous times
Final Business Response /* (4000, 15, 2015/12/10) */
Dear ***,
Regrettably, without proof of delivery for your return we are unable to assist you furtherWe apologize for any disappointment this may cause
Should you need further assistance, please contact our Consumer Relations team at*** between 8am-5:30pm Central Standard Time to speak with a Customer Service Representative
For a greener planet,
Sarah M
Aveda Consumer Experience, Assistant Manager
Dear [redacted], Thank you for bringing your experience to our attention.At Aveda, we are always concerned when a customer is less than satisfied with any aspect of Aveda products or services.According to our records, your credit card was refunded $23.00 by Aveda.com for the 5 fl ounce...
all-sensitive™ cleanser.We have sent a pre-paid mailing label to retrieve the two all-sensitive™ cleansers. When they are received online will issue another credit in the amount of $23. As Aveda.com was unable to verify the purchase of the 1.4 fl ounce all-sensitive™ moisturizer and 5 fl ounce all-sensitive™ moisturizer, we are issuing a check refund in the amount of $44.00 from our corporate office. Please expect to receive your check refund within the next 7-14 business days.Should you need further assistance, please contact our Consumer Relations team at ###-###-#### between 8am-5:30pm Central Standard Time to speak with a Customer Service Representative.Yours in service, Sarah M.Aveda Consumer Experience Assistant Manager
The below email was sent to Ms. [redacted] on 5/12/16.Dear [redacted]:Your Revdex.com contact was brought to my attention, and thank you for allowing me to provide additional information regarding the Scalp Remedy Dandruff Solution you recently received from Aveda Online. I sincerely apologize for...
the concern caused by the receipt of this order and appreciate the opportunity to offer clarification and resolution.I have checked our records and confirmed that monthly auto-replenishment orders for the Scalp Remedy Dandruff Solution and Dry Remedy Daily Moisturizing Oil were created at aveda.com on 4/25/15 under the email address: [redacted] and with a credit card ending in [redacted]. We were unable to obtain authorization of the payment method provided for these orders as they were automatically submitted in our system on a monthly basis beginning on 4/25/15, and credit card decline and order cancellation notifications were sent to the email address [redacted] in each instance. I am very sorry that you were unaware of these ongoing orders, and you did not receive the emails sent regarding their status.Upon our attempt to process the replenishment order of the Scalp Remedy Dandruff Solution slated for 3/20/16, we were successful in obtaining authorization of the credit card ending in [redacted], which was provided at the time that the replenishment interval was created in 4/2015. However, the Scalp Remedy Dandruff Solution was on backorder at the time, and the order was subsequently fulfilled on 3/30/16 at the time that our stock was replenished. This order was then charged to your credit card and shipped to your address on file.Please be assured that we will be happy to issue a full refund for the Scalp Remedy Dandruff Solution received in order #[redacted]. Kindly allow 7-10 business days for the refund to post to your credit card account. It is not necessary to return the item to us, and you may either use or dispose of it as you see fit.With your permission, I will be happy to cancel your replenishment orders for the Scalp Remedy Dandruff Solution and the Dry Remedy Daily Moisturizing Oil at your request. Alternately, if you wish to continue with either or both orders and would like to instead update the email address associated with them to the email address provided in your Revdex.com contact to ensure you receive email notifications regarding their status, [redacted], please let me know as we will be happy to update our system. [redacted], I deeply regret that your experiences with us have given you a negative perception of our services, and thank you for allowing me to offer clarification and the chance to correct this matter to your satisfaction. I look forward to your reply as to how you wish to proceed with the active replenishment orders for the Scalp Remedy Dandruff Solution and the Dry Remedy Daily Moisturizing Oil. Kindest regards,Jennifer [redacted]Manager,Online Customer ServiceAveda Online
We are looing into the matter and can you please let us know what number you called? We do not have any male representatives at our corporate office. Thank you
Dear [redacted], We appreciate the opportunity to address your concerns regarding the email newsletters you have been receiving from our company. We sincerely apologize for any frustration caused by the receipt of our emails. We appreciate your understanding that it is not our practice to...
send emails to consumers who have not expressly opted in to receive them. Our privacy policy and the terms and conditions under which we operate expressly state that newsletter emails are only sent to consumers who have opted in to receive them. The previously mentioned check box we have set up on the page allows each consumer to determine if they wish to receive mailings from us. By checking the box, a consumer signifies they wish to hear from us. We would like to take this time to assure you that your email address has been unsubscribed from receiving our newsletters and can confirm that you have been removed from all of our e-mailing lists. We deeply regret that your experiences with us have given you a negative perception of our services and hope that our sincere efforts to respond to the concerns you have outlined will emphasize our good intentions and give you the confidence to continue shopping with us. Please let us know if we may be of further assistance. Yours in service, Sarah M. Aveda Consumer Experience Assistant Manager
I have reached out to our online team as they have the records for any online purchases. I will update this once I get further information.
Initial Business Response /* (1000, 5, 2015/11/19) */
Dear [redacted],
Thank you for contacting Aveda and for thinking well enough of us to share your thoughts with us.
I am sorry to hear about the challenges you experienced at the Aveda Institute Washington DC. At Aveda, we are always concerned...
when a customer is less than satisfied with any aspect of Aveda products or services. We take great pride in offering courteous, nurturing and professional service. Naturally, a disappointing service concerns us. Please accept my personal apologies for this incident.
The Aveda Institute Washington DC is an independently owned and operated location, and as such, Aveda cannot require that they respond to your concern. However, we have been in contact with the owner of the institute on your behalf.
Aveda is committed to providing the highest quality in both products and services. We regret that you were prevented from realizing this on your last visit, but hope you will give us the opportunity to regain your goodwill and respect. We graciously ask for your patience. Please be assured you will be contacted shortly.
For a greener planet,
Sarah M.
Aveda Consumer Experience, Assistant Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will reach out again to obtain answers as to why [redacted] is still receiving these and reply once I get a response.