Initial Business Response /* (1000, 7, 2015/06/02) */
Dear [redacted],
Thank you for taking the time to contact Aveda Consumer Relations.
While pleased you have enjoyed Aveda products for many years, we regret to learn of your experience with our Pure Privilege program, and we appreciate your...
letting us know.
We understand that you have been working closely with our Pure Privilege Member Services team and have come to an agreeable resolution regarding your account expiration.
We appreciate the opportunity to assist you. We hope you will continue to look to Aveda with confidence and satisfaction for all of your beauty care needs. Should you need further assistance, please do not hesitate to let us know. We invite you to contact our Consumer Relations team at [redacted] between 8am-5:30pm Central Standard Time to speak with a Customer Service Representative.
For a greener planet,
[redacted]
Aveda Consumer Experience Assistant Manager
I verified with our email deployment agency that [redacted] is unsubscribed from our email lists. If there is another email address we can check that also but we looked at [redacted] .com and [redacted] and both of those are unsubscribed.
response because:
I was told this in June (see attachment email3.pdf), but I have received two emails in the past week (email1.pdf and email2.pdf). If the unsubscription action worked correctly when they applied it in June, I would not have received the emails in the past week, so I do not have confidence that their statement through the Revdex.com response is accurate or true. I would like to know how these emails got through their blocks and got to me, and know what actions they are taking to ensure this doesn't happen again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Aveda contacted me by email. I confirmed that they fixed their payment problem, and payment using a gift card is working now. Thanks for your...
help! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am rejecting this response because: This information is untrue. These people are a bunch of thieves. They take people's money, and lie and say that I never purchased anything from them. Then after I provide them with proof that I made a purchase from them, they continue to lie and say we never took any money from you. When will all the lies stop? These are the most dishonest bunch of thieves I ever met in my life. No matter what I say or do they will just continue to lie and lie and lie. I have already contacted their local law enforcement agency and filed a criminal complaint against them, as they have committed theft. Hope you all burn in hell you lying pieces of st!
Initial Business Response /* (1000, 5, 2015/10/08) */
Dear [redacted],
Thank you for bringing your experience to our attention.
We understand that you spoke to Heather at the Aveda Institute Minneapolis and she has offered to waive the expiration date on your certificate as a onetime gesture of...
goodwill. We hope that you found this resolution to be satisfactory and sincerely hope you will continue to look to Aveda for all your beauty needs.
For a greener planet,
Sarah M.
Aveda Consumer Experience Assistant Manager
Initial Consumer Rebuttal /* (2000, 6, 2015/10/08) */
Initial Business Response /* (1000, 7, 2015/06/02) */
Dear [redacted],
Thank you for taking the time to contact Aveda Consumer Relations.
While pleased you have enjoyed Aveda products for many years, we regret to learn of your experience with our Pure Privilege program, and we appreciate your...
letting us know.
We understand that you have been working closely with our Pure Privilege Member Services team and have come to an agreeable resolution regarding your account expiration.
We appreciate the opportunity to assist you. We hope you will continue to look to Aveda with confidence and satisfaction for all of your beauty care needs. Should you need further assistance, please do not hesitate to let us know. We invite you to contact our Consumer Relations team at [redacted] between 8am-5:30pm Central Standard Time to speak with a Customer Service Representative.
For a greener planet,
[redacted]
Aveda Consumer Experience Assistant Manager
I verified with our email deployment agency that [redacted] is unsubscribed from our email lists. If there is another email address we can check that also but we looked at [redacted] .com and [redacted] and both of those are unsubscribed.
I am rejecting this...
response because:
I was told this in June (see attachment email3.pdf), but I have received two emails in the past week (email1.pdf and email2.pdf). If the unsubscription action worked correctly when they applied it in June, I would not have received the emails in the past week, so I do not have confidence that their statement through the Revdex.com response is accurate or true. I would like to know how these emails got through their blocks and got to me, and know what actions they are taking to ensure this doesn't happen again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will alert the Aveda Institute in Minneapolis of this challenge and they will reach out to the guest to come up with a solution.
Aveda contacted me by email. I confirmed that they fixed their payment problem, and payment using a gift card is working now. Thanks for your...
help! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am rejecting this response because: This information is untrue. These people are a bunch of thieves. They take people's money, and lie and say that I never purchased anything from them. Then after I provide them with proof that I made a purchase from them, they continue to lie and say we never took any money from you. When will all the lies stop? These are the most dishonest bunch of thieves I ever met in my life. No matter what I say or do they will just continue to lie and lie and lie. I have already contacted their local law enforcement agency and filed a criminal complaint against them, as they have committed theft. Hope you all burn in hell you lying pieces of s
t!
Initial Business Response /* (1000, 5, 2015/10/08) */
Dear [redacted],
Thank you for bringing your experience to our attention.
We understand that you spoke to Heather at the Aveda Institute Minneapolis and she has offered to waive the expiration date on your certificate as a onetime gesture of...
goodwill. We hope that you found this resolution to be satisfactory and sincerely hope you will continue to look to Aveda for all your beauty needs.
For a greener planet,
Sarah M.
Aveda Consumer Experience Assistant Manager
Initial Consumer Rebuttal /* (2000, 6, 2015/10/08) */