AVG Technologies

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 10, 2014/04/24) */
We do not have sufficient details to establish what has happened hereWe will call the customer today to find out exactly what the issue is
AVG Customer Care
Final Business Response /* (1000, 13, 2014/04/30) */
We have
offered the customer a refund for orders as she was not satisfied with having her product activated
AVG Customer Care

Initial Business Response /* (1000, 5, 2014/10/17) */
Dear Ms***,
I am sorry to hear that you were not successful in cancelling the automatic renewal of your subscriptionUnfortunately I am not in a position to be able to provide any details as to why the payment was not
cancelled
I have asked our refund team to initiate a refund for your renewal in the amount of $The funds may take a up to weeks to show on your account as our merchant bank is located in Europe, but usually this is within a week
I have also raised an internal ticket for our IT department to remove all of your records from our system
Regarding the foreign fee spoken of, this is not actually a charge imposed by AVG but by your bank and because of this we are not able to return the fundsI would recommend you further discuss this with Citibank
We are sorry to see you go but thank you for trying our products and services
Kind regards
AVG Customer Care
Initial Consumer Rebuttal /* (2000, 7, 2014/10/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/02/27) */
Contact Name and Title: ***, Escalations
Contact Phone: +***
Contact Email: ***@avg.com
Dear Mr ***
We are very sorry to hear that you are experiencing difficulties with your AVG
products
Unfortunately we have no record of any previous contact to Customer Care from you at all, be it by email, chat or phone
We can see from our customer database that you own product subscriptions:
* PC TuneUp (computer), license key ***
* Internet Security (computer), license key ***
Which of these are you having problems with? What difficulties are you having? If you can let us know, we will be happy to helpOur technical support services are of course free of charge
Best regards,
***, Escalation Specialist, AVG Customer Care
AVG Knowledge Base: http://support.avg.com/
AVG Community: https://community.avg.com/
Technical Support contact form: https://support.avg.com/support_contact_form
Initial Consumer Rebuttal /* (3000, 7, 2015/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
my biggest complaint is I cant get hold of anyoneI have paid for these products and your program says I only have days left
I will e-mail Liem, but you could make this very easyjust have a working number here in the states and make the number easy for your PAYING customers to see
Final Business Response /* (4000, 9, 2015/03/04) */
I have opened a new case with our tech-support team, who will contact Mr *** to offer assistanceThe case number is XXXXXXXX
Meanwhile, it would be most helpful if Mr *** could tell us:
* which product or products he is having difficulties with (PC TuneUp, Internet Security or both);
* what the nature of the problem is
This will reduce the amount of time our technicians will have to spend diagnosing and troubleshooting the issue
***
Escalation Specialist
Customer Care
AVG Technologies CZ, s.r.oavg.com
***
T: +XXX XXX XXX XXX
E: ***@avg.com
Delivering products and services to make our digital lives easier
to secure, simpler to navigate and more enjoyable to experience
This e-mail may contain privileged and confidential informationIf you are not the intended addressee, any use, disclosure or copying of this e-mail and any attachments is unauthorized - please notify the sender by return and delete the messageWe reserve the right to read any e-mail or attachment entering or leaving our systems from any source without prior notice
Final Consumer Response /* (2000, 14, 2015/06/30) */
6-30-
Sent via email:
Yes it has been
Sent from Yahoo Mail on Android
________________________________________

Initial Business Response /* (1000, 5, 2014/02/27) */
Dear Ms*** - I've sent you an email with a link to a technician who will solve your issueI'm sorry that you had such a hard time contacting a technician previously but this should solve your issue
Regards,
AVG Customer
Care
Initial Consumer Rebuttal /* (3000, 7, 2014/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received their email and immediately went to the link they providedIt was exactly the same site that I had used before several times and it gets you nowhereThey also told me I had to contact them between am and am ESTI made certain it was am EST when I contacted them and it went straight to their web site with no recourse to any type of "escalated tech support"This company is irresponsible, incompetent, and duplicitous in every way possible

Initial Business Response /* (1000, 5, 2015/05/21) */
Contact Name and Title: *** *** Escalations
Contact Phone: +XXX XXX XXX XXX
Contact Email: ***@avg.com
Dear Mr ***
We are very sorry to hear about the difficulties that you have experienced
We would be happy to process a
refund for you, if you wish and you can provide proof of purchaseHowever, we would prefer to help you to get your program up and working
We have only calls on record from you, both of which are listed as requests for a reminder of your license key
Here, as you requested, is a link to the instructions on how to download and install AVG Protection:
https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Prot...⇄ /> Here is a short link to the same page:
***
Alternatively, you can download our installer yourselfAll our downloads are here:
http://www.avg.com/download
No login or password ** required for any of the downloads
We respect your wish not to have one of our technicians remote-control your PCHowever, they may be able to provide support and guidance without doing so
You can contact them here:
https://support.avg.com/support_contact_form
If you just wish to continue with a refund, then we can do that for you you can either let us know via the Revdex.com, or you can request one here:
https://support.avg.com/RefundForm
If that is what you wish, then once we have processed your refund, we can delete your information from our systems but we cannot refund you after deletion of your records
*** ***
Escalation Specialist
Customer Care
AVG Technologies CZ, s.r.oavg.com
***
T: +XXX XXX XXX XXX
E: ***@avg.com
Delivering products and services to make our digital lives easier
to secure, simpler to navigate and more enjoyable to experience
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
AVG says they only have two of my calls on recordI can prove fiveThey want me to give them proof of purchase to get a refundI understand this but this would only give them more information about meI would rather eat the costI want them to delete my information from their systems asap
Final Business Response /* (4000, 9, 2015/06/08) */
Mr ***'s customer information deletion is now in progress
*** ***
Escalation Specialist
Customer Care
AVG Technologies CZ, s.r.oavg.com
***
T: +XXX XXX XXX XXX
E: ***@avg.com
Delivering products and services to make our digital lives easier
to secure, simpler to navigate and more enjoyable to experience
This e-mail may contain privileged and confidential informationIf you are not the intended addressee, any use, disclosure or copying of this e-mail and any attachments is unauthorized - please notify the sender by return and delete the messageWe reserve the right to read any e-mail or attachment entering or leaving our systems from any source without prior notice
Final Consumer Response /* (4200, 11, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept the resolution when my information is completely deleted"In progress" can be haltedAt least AVG is finally going in the right direction
*** ***

Hello ***,
Thank you for reaching out to AVG and thank you for sharing your experience with us
We would like to inform you that AVG is a subscription service and we are trying to do our best to make this maximally clear at the time of the purchasePlease be also informed that this issue has
been shared with our product managers and they will consider some future changes
As the outcome we are happy to inform you that your order has been already refundedHowever it may take up to weeks for this to be displayed on your billing statementThis is due to the length of time taken for the banks to handle the refund request
Thank you for your time and understanding
Best regards,
*** ***
AVG Escalation team

Initial Business Response /* (1000, 10, 2014/10/23) */
Contact Name and Title: *** ***
Contact Phone: +XXX XXX XXX XXX
Contact Email: ***@avg.com
Dear Ms ***,
I am very sorry to hear that you have had problems activating your copy of AVG Internet Security
I can
see from our records that one of my colleagues, *** *** emailed you details of your license key on Oct 14thAs far as I can see, we received no reply to this email(Case # XXXXXXXX)
Then you spoke to another of my colleagues, *** *** *** a week ago (16th Oct) but his case notes say that your call got disconnected(Case # XXXXXXXX)
Since then, we have no record of any further contact from you
We will be happy to help you activate your productCould you please let us know how you would like to proceed by email, by telephone, or by a remote-control session?
Please let me knowMy contact details are in my signature, below
*** ***
Escalation Specialist
Customer Care
AVG Technologies CZ, s.r.oavg.com
*** 2/4, XXX XX Brno, Czech Republic
T: +XXX XXX XXX XXX
E: ***@avg.com
Delivering products and services to make our digital lives easier
to secure, simpler to navigate and more enjoyable to experience
This e-mail may contain privileged and confidential information
If you are not the intended addressee, any use, disclosure or copying
of this e-mail and any attachments is unauthorized - please notify the
sender by return and delete the messageWe reserve the right to read
any e-mail or attachment entering or leaving our systems from any
source without prior notice

Business Response /* (1000, 15, 2014/04/09) */
There were some complications with processing this refund because of the nature of the ordersThey were separate transactions and all had to be processed in reverse orderAll refunds ultimately went through on the 27th March We
apologize for the delay and hassle of solving this particular issue
Regards,
AVG Customer Care
Consumer Response /* (2000, 17, 2014/04/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/11) */
Good morning,
I am reviewing this Case and will contact the customer directly to review
Regards,
***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
I want the business to contact the Revdex.com, and the Revdex.com can contact me, I tried repeatedly to get assistance from this company on my own and I got no where
All I want from them at this point is a full refund, and you already have a copy of my receipt, I was misled by the store, and the AVG is of no use, and no where to be found
Full refund, period, I'm done with them
Final Business Response /* (4000, 14, 2015/10/08) */
To:***@aol.com
Subject:AVG refund request - Case #XXXXXXXX
Hello ***,
Thank you for your replyPlease accept my apologies for how long it took to resolve your matter
We have carefully considered the facts surrounding your matter and in recognising how much we value you as a customer, we have concluded that we will process the refund of your order
Please be informed that the refund of your order is in progress
A check will be issued and mailed to the address you providedPlease note that due to the exceptional circumstances of this refund, it may take up to a month for the check to arrive
Best regards,
*** ***
AVG Customer Care
Final Consumer Response /* (2000, 17, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
AVG has sent me my refund as they had stated that they would do
Thank you,

Hello ***,
Thank you for contacting AVG
We would like to inform you that the refund of your order in progress
We have processed your refund in our database, however it may take up to business days for this to be displayed on your billing statementThis is due to the length of time
taken for the banks to handle the refund request.Please feel free to contact us again in case of any issue or question.Best regards,*** ***AVG Escalation team

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: *** *** Escalations
Contact Phone: +XXX XXX XXX XXX
Contact Email: ***@avg.com
We acknowledge receipt of Mr ***'s complaintWe have found his records, although he used a different email address
to contact us previously (***@verizon.net)
We are investigating and will respond as soon as possible

Initial Business Response /* (1000, 5, 2015/10/29) */
Hello ***,
I am following up on your Revdex.com Complaint regarding the PC Tune Up issue you reported to our technical support teamCan you confirm if you received the correspondence below from our Support team and if you were able to perform the
recommended steps?
Thank you,
***
*** ***
Senior SMB Support Escalation Specialist
AVG Technologies Canada avg.com
***
To:***@yahoo.com Subject:AVG Customer Care - Request #XXXXXXXX
Hello ***,
Thank you for contacting AVG
We really apologize for the inconvenience caused with the AVG on your computer and for delay in responseWe have analyzed the diagnostic data of your computer and see that there are no AVG traces or services foundIn this case the only possible way to bring back your PC to mode is by doing a system restore or moving back to last known good configuration modePlease follow the below steps to do the above options
To resolve this situation please do the following:
Restart your computer
As your computer starts (before the Windows loading screen is shown), press and hold the Fkey on your keyboard
Windows Advanced Options will be shown
Use the arrow keys to select Last Known Good Configuration, and then press Enter
Once Windows starts up, verify that all devices work correctly
In case these steps did not solve the issue, please use the System Restore feature:
Click Start - All Programs - Accessories - System Tools - System Restore
On the first screen click Next
Choose a Restore Point with a date and time before the problem appeared, and then click Next
Finish the wizard to restore your Windows
Verify that all devices work correctly
If you still have any issues or questions, please feel free to contact usWe are always here to help you
Thank you for understanding and co-operation
Best regards,
***
AVG Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response as it has not fixed my issue and the reference that was made to their products not being installed on my PC is true only because their technicians that remoted into my laptop to "fix" it deleted the AVG software as part of their trouble shootingI tried times to restore my computer from different restore points and it would not workI also tried to startup from the last known good configuration and that took me to my blank desktop screen that I have had for almost a month nowI emailed the
specialist this morning and was never contacted backThis company has left me with no options to have a working laptop other than purchasing a new one
Final Business Response /* (4000, 9, 2015/11/19) */
From: *** ***
Sent: Thursday, November 19, XXXX X:XX AM
To: '*** Jr, *** W'
Subject: RE: Revdex.com complaint Request #XXXXXXXX
***,
I understand your frustrationDespite your moving to a new laptop, I have asked another team to reach out to you to hopefully get this taken care ofYou will hear from them by the end of business day today
Regards,
***
From: *** Jr, *** W mailto:***@lmco.com
Sent: Monday, November 16, XXXX XX:XX PM
To: *** ***
Subject: RE: Revdex.com complaint Request #XXXXXXXX
***,
I want to let you know that due to how long this has taken and the lack of resolution I am having to go and purchase another laptopI cannot continue to wait for "assistance", it will cost me thousands of dollars if I do not pass *** classes I am enrolled in and I have had to borrow computers from my friends and co-workers just to get logged into the classesI am very disappointed with the lack of service I have received from this company and will be submitting a new claim to the Revdex.com requesting reimbursement for having to do this and to highlight the continued lack of resolution to my problem
*** ***
From: ***@avg.com mailto:***@avg.com
Sent: Monday, November 16, XXXX XX:XX AM
To: *** Jr, *** W (US)
Subject: EXTERNAL: RE: Revdex.com complaint Request #XXXXXXXX
***,
I am sorry to hear that the system restore option has not worked thus far for youI have asked that our Tier team reach out to see if there is anything further they can do to assist with this issue
Regards,
***
*** ***
Senior SMB Support Escalation Specialist
AVG Technologies Canada avg.com***
T XXX-XXX-XXXX option ***
E ***@avg.com
Delivering products and services to make our digital lives easier
to secure, simpler to navigate and more enjoyable to experience
From: *** Jr, *** W mailto:***@lmco.com
Sent: Tuesday, November 10, XXXX XX:XX AM
To: *** ***
Subject: Revdex.com complaint Request #XXXXXXXX
***,
I am writing in response to your inquiry as to whether the support solution worked or notIt did not, my computer is not properly restoring from any point within the last monthsI tried different restore points and none of these were successfulThe reason there were no traces of AVG software found as the technician says is because they deleted the AVG software when they remoted into my laptopI have about $dollars wrapped up in online college classes and I had to miss another class last nightI have never had an issue with this laptop until nowThis is incredibly frustrating and I just want my laptop to function properly again
*** W***
F-Sustainment Engineering
Lockheed Martin Aeronautics
XXX-XXX-XXXX XXX-XXX-XXXX
***@lmco.com

Initial Business Response /* (1000, 5, 2014/04/24) */
Dear Ms***,
Thank you for contacting usAVG takes customers very seriously and will certainly thrive to ensure that a resolution is found for all issues encountered with AVG products
I have investigated you issue with
contacting AVG support and notice that you only went through the official support channels on one occasion, which was days after opening this casePrior to this, the experience described is not only inconsistent with AVG support policies, but we have no such record on any of our filesThis leads me to believe you attempted to get support from a third party company claiming to be AVG or provide support for virusesAlthough this is potential fraud, we cannot be held responsible for the behavior of other companies who have no contractual obligation to AVG
After speaking with our support technician on 04/12/it was established that the issues you were facing with popups and viruses were both addressed and that the only outstanding issue you have is regarding Windows updates, which is not caused by AVG
You have the right to request a refund of an AVG product without any reason as long as the purchase is within the last daysThis is your case, so we are more than happy to refund you the amount of $However, we are certainly not liable for the compensation requested
Regards,
AVG Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2014/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree at all with the above-mentioned responseThanks for brushing this matter under the rug AVGThe product was installed from your web-site and I did not appreciate how the matter was handled when I contacted AVG support on 4/9/and on more than one occasion afterwardsI was told each time I called the notes were read that were on file from my initial complaintNow you are saying you have not record my my contacting your support line on more than on one occasion***, why all the lies? Hog wash! On 4/12/I called from XXX-XXX-XXXX and stayed on the phone with a service tech almost 2-hrsHe put me on hold more than 10-times and still could not resolve the problemCheck your telephone log and try another way to misuse this customer as this one is not workingBy all means, return my $and leave me stuck with a computer that I cannot use because of the virus received from installing your anti-virusIf it was a fraud, wht did AVG offer me a fix for a fee when I initially reported the problem? Guess that is how it is in the corporate world vs someone who works form their home computer for a livingGo Figure!!!
Final Business Response /* (4000, 9, 2014/05/09) */
Dear Ms***,
I have gone through all telephony records from our official support channels and only one corresponds with your phone number - the hour minute call on 4/12/I listened to the entire call and it seems you agreed on a resolution to all of the issues you were having related to AVG
You mentioned several times on the call that you had contacted our "download provider" on many occasions and chatted with a "***"We do not have any official provider other than our official support channelsThe company you contacted were certainly not officially representing AVG and were not selling an AVG service
Your claim for compensation against AVG for unfair business practices is therefore unreasonable
If your AVG product does not work or you have a virus in computer I can arrange for a technician to remotely connect to your PC and fix the issue
Regards,
AVG Customer Care
Final Consumer Response /* (4200, 11, 2014/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will never use AVG again nor will I recommend them to anyone else as I have done in the pastThey will not accept responsibility for my computer virus and insist on being adamant about it' even though, I know what I went throughI am very disappointed in their posture towards this matter as I hoped they would looked at this from the Customer prospective and not be in denialIt is not worth my seeking another recourse as it is hard for the average American to fight large corporationsAVG does not claim any wrongdoing, but returned my money speedily and sent me a survey to completeI guess that is their idea of good customer service or a jokeThank you for you assistance with this unresolvable issue

Initial Business Response /* (1000, 5, 2015/07/23) */
Contact Name and Title: *** *** Escalations
Contact Phone: +XXX XXX XXX XXX
Contact Email: ***@avg.com
Dear Mr ***
We acknowledge receipt of your complaint, but we do not understand itAdditionally, we have no
record of Mr ***'s name or email in our customer database
AVG does not produce any Java programs for the PC platform(Our Android products are, de facto, written in that language, but do not run on any desktop platform.)
We are an anti-malware software vendor, primarily for Microsoft WindowsOur products include AVG AntiVirus, AVG AntiVirus Free, AVG Internet Security, AVG PC TuneUp, AVG Performance, AVG Protection, and AVG Ultimate
Additionally, our logo in no way resembles Microsoft's logo
We do offer a number of browser add-ins, written in Javascript, which despite the name, is a totally unrelated language with no resemblance or connection to Java
These include AVG Secure Search (or a related toolbar) and AVG Web TuneUp, depending on which AVG product you have
Here is how to remove them and reset your default browser settings
AVG toolbars:
http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-Toolbar-h...⇄ /> AVG Web TuneUp:
http://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Web-TuneUp
If these are not what you are referring to, then we will need additional information to identify the offending programs and, if they are AVG ones, remove themWe will of course be happy to assist Mr *** in doing so
***
Escalation Specialist
Customer Care
***
T: +XXX XXX XXX XXX
E: ***@avg.com
Delivering products and services to make our digital lives easier
to secure, simpler to navigate and more enjoyable to experience
This e-mail may contain privileged and confidential informationIf you are not the intended addressee, any use, disclosure or copying of this e-mail and any attachments is unauthorized - please notify the sender by return and delete the messageWe reserve the right to read any e-mail or attachment entering or leaving our systems from any source without prior notice

Initial Business Response /* (1000, 7, 2015/04/02) */
Dear Ms***,
Thank you for raising this issue with us
I would like to apologize for the long delay in having your refund processedIt seems there was something blocking the payment with our payment gatewayThis has now
been rectified and the refund of $was successfully processed from our side on March 31st
Our merchant bank is located in Europe, so there may be a short period before you see additional balance on your bank account while the funds are transferred
Please reach out to us in case there are any problems and we will be happy to help
Kind regards
*** ***
AVG Customer Care

Initial Business Response /* (1000, 5, 2015/12/24) */
Hello Revdex.com,
We have received this complaint and created the case (XXXXXXXX) in our systemWe will now be directing the case to the respective department for review and response
In future we would like the customer to kindly send us
their feedback/complaint by visiting https://secure.avg.com/escalation-feedback-form
We appreciate your patience
Thanks
***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately this urgent problem is still not resolvedAs you can see: https://www.virustotal.com/en/file/d2ea458b983bc3cdXXXXXXf4781eeXXXXXf4629d7cabX...⇄ /> This is an empty exe file signed with our company certificate is still detected with AVG updated on
As a result of this all our company software products are flagged by AVG
Final Consumer Response /* (3000, 13, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***
Yes, I did submit the samplesYour customer support acknowledged that they received my sample with an e-mail received on 30.12.2015:
AVG Customer Care - Request #XXXXXXXX ***
And the e-mail as follows:
"Hello ***,
Thank you for contacting AVG
We apologize for the delay in responseWe request you to please ignore the previous email sent by usWe've checked your history and see that you have already submitted the files and our developers are working on it to get it white-listedWe will contact you back one we finished the white-listing process
Thank you for understanding and co-operation
Best regards,
***"
I am still waiting on resolution of this case
Final Business Response /* (1000, 17, 2016/01/15) */
Thank you for confirming ***
I have asked our Virus Lab team for an update and will advise
Regards,
***

Hello Angelina, We have reviewed your complaint and forwarded it to our support departmentWe will update you with in 3-business days.Thanks, Syed

Initial Business Response /* (1000, 15, 2015/05/26) */
Contact Name and Title: *** *** Escalations
Contact Phone: +XXXXXXXXXXXX
Contact Email: ***@avg.com
Dear Ms ***
We have already refunded the following purchases:
* your 3-PC copy of Internet Security,
license key *** bought
* your copy of DriverUpdate, licence key c96c6c86-b08c-11e3-85eX-XXXXXXXXXXXX,
This meant that you had no remaining duplicate product subscriptions
It is now far outside the refund window for the other product subscriptions you own:
* AVG Internet Security (computer), key *** bought
* AVG PC TuneUp (computer), key *** bought
* DriverUpdate ( computer), key c963e138-b08c-11e3-85eX-XXXXXXXXXXXX, bought
Do you still need assistance getting these products installed and working? If so, we will be very happy to provide it
Initial Consumer Rebuttal /* (2000, 22, 2015/06/24) */

Initial Business Response /* (1000, 8, 2015/11/11) */
Hi ***,
You should have received a communication from our refund team on November 8th advising on next steps to received your refundPlease provide the information requested directly to that teamI have copied the communication from the 8th
below
Regards,
***
Hello ***,
Thank you for your reply
In order to assist you with your refund request, kindly send us the following information:
Name and address of the retail store where you purchased your AVG software
Your own mailing address
A copy of your purchase receipt (attached)
We look forward to hearing from you
Best regards,
***
AVG Customer Care
Initial Consumer Rebuttal /* (3000, 10, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have responded to every reply I have gotEach reply states that either my purchase date is over days which is it proven not by my receipt, or the reply denied my requestPlease look over the attachmentsYour general email is ineffective and you did not in your reply include a more direct one or specific contact personyour general email will only generate the same automatic reply buying you timeI Have health issues and do not care to play merry go round or pass *** buckI will again upload my most recent interactions to which I again got no replyEvery piece of info requested has been submitted at least times
Final Business Response /* (4000, 14, 2015/11/19) */
Hello Revdex.com,
Please find the recent correspondence with the customer
This recent Email was received on Nov XX X:XXPm
To:***@help.avg.com Subject:Re: AVG refund request - Case #XXXXXXXX
Thank-you.can you please confirm name on check is *** ***In many
places like my email I do abbreviate itPlease confirm name on account and
check is my complete last name so I'm able to cash itThank-you very much
Once received I will close out Revdex.com complaint and leave positive review
Respectfully *** ***
On Wednesday, November 18, 2015, ***@help.avg.com
wrote:
> Hello ***,
>
> Thank you for your reply
>
> We have carefully considered the facts surrounding your matter and in
> recognising how much we value you as a customer, we have concluded that we
> will process the refund of your order
>
> Please be informed that the refund of your order is in progress
>
> A check will be issued and mailed to the address you providedPlease note
> that due to the exceptional circumstances of this refund, it may take up to
> a month for the check to arrive
>
> Best regards,
>
> ***
> AVG Customer Care
Final Consumer Response /* (2000, 21, 2015/12/10) */
Refund receivedThank you kindly