Avoir Skin

Mrs***, We're very sorry for the experience you've had with usYour account should have been canceled the first time you called inWe are investigating this further internally, but we have issued you a 100% refund for all the orders you have received including the original trialsPlease take that as a token of apology from us Also, our Customer Service Representatives should not treat our customers like they did youThat's unacceptable behavior, we are reviewing and retraining our support staff to make sure this does not happen againOnce again we apologize Please feel free to keep any product you may have in your possession if you would like toAs it made you brake out in a rash, you can also return it by getting an RMA from our support team should you feel inclined to do so as long as any remaining bottles are not openedWe've left notes on your order details in our CRM detailing the support team to help you with whatever you need should you call back Once again we are deeply sorry of what has occurred to you, but hope that we have at least made the situation okay for you by returning your money Here is our correct phone number: 1-888-213- But feel free to email us at [email protected] as well Thank you, Avoir Management

Advertising on yahoo for trial size skin creams ($and $3.95), delivered quickly, but followed by a $debit transaction I guess for ongoing delivery of product Never could fully understand what this was about after irate phone call with lady at business She said she didn't want me to file a complaint, followed by I will give you 35% refund to 50% refund and finally to mail product back and we have already refunded you in full Total scam!!

Ms [redacted] ***, We have received your letter to the Revdex.com and are very sorry you had a bad experience with our trialsWe stand behind our products and they are not scams The initial charges you received, the $and $3.95, were for shipping of the two products for your trial that you placed on September 30th, You should have received an order confirmation from us confirming this on that date I'm glad you were able to contact our customer service team and get your trials canceled and refundedWe do have a Day Money-Back Guarantee to protect people who do not understand the termsYou fell into this category and I'm glad to see that our policy worked for you I'm not sure what else we can do to accommodate you any more than we haveWe have issued a full refund and placed a hold on your accounts in our systems to assure that you are not enrolled in future shipments or ordersAs far as the products you have on hand, our policy is that we only take back unopened productsSo if you have not opened your trials then you can call our customer service team back (1-888-213-0671) and they will give you an RMAIf you have opened your trials then they are yours to keep per the terms and conditions of the trial Lastly, we do not and have not given your information to anyone for any reasonWe are not affiliated with QRI 866-379-or any company that cold calls to upsell productsWe take our customers privacy very seriously and as a result of your email have done a full security audit of our systems and have found nothing that could have caused this on our end If you have any more questions or concerns please reach out to our customer service team at (1-888-213-0671) or [email protected] Thank you, Avoir Management (1-888-213-0671) [email protected]

*** ***,
We're very sorry to hear
that your experience with us was sup-par
"margin-bottom: 0.0001pt;">We assure you that our company is not a rip-off and does not rip-off our customers, and we feel terrible that you feel this wayThe Trial that you joined was for a membership program where you receive monthly supplies of the trials you orderedIn your case that was Avoir Skin - Anti-Aging Serum
However, as you were not
aware of this we have decided to issue you a 100% refund including the shipping
for the original trialsWe've also left notes on your order details in our
system telling our support team to accommodate your with whatever
else you may need from us.
As a token of good
faith, please keep your trials and see if Avoir and Velour works for you
Should you need anything else please feel free to reach out to our support team by phone at 1-888-213-0671, or by email at [email protected], and they will assist you.
Thank you,
Avoir Management

Ms***,
We're very sorry to hear that your experience with us was sup-par
"">In your case we have found that the affiliates who was advertising for us on CNN.com mis-represented usWe are constantly auditing our affiliate partners and we apologize that this happened to you. The trial is for shipping and for when the trial is overOur assumption is that since you have not canceled during that time then you want to receive more of our product and join our monthly membership plan.
However, as you were not aware of this we have decided to issue you a 100% refund including the shipping for the original trialsWe've also left notes on your order details in our system telling our support team to accommodate your with whatever else you may need from us.
As a token of good faith, please keep your trials and see if Avoir and Velour works for you
Once again we apologize for your bad experience with us but hope that by returning your money it somehow makes up for it
Should you need anything else please do not hesitate to reach out to us by phone 1-888-213-or by email at [email protected]
Thank you,
Avoir Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** worked with me to get a full refund for the products
"">Although My complaint has been resolved, I am concerned for others who my become victims.Thank you for trying to contact the company.Sincerely*** ***

HAPPY HAPPY HAPPY I got a refund everyone. I bought this book online its like 5 dollars. Just got the book and I got half my money back www.trialbusters.com

Mrs. [redacted],
We have reviewed your case and have found that our support team has done exactly what they should do in this...

situation. 
Our product is not for a free trial of a product. It's a 14 day trial of a monthly membership for skin care products. We're sorry that your niece used your card to purchase our product, but there's nothing we could have done to have prevented that. Also, there's no way for us to verify your address without the person ordering the product being the person who owns the card being used to purchase our products. This is actually a part of our terms and conditions for this reason.
However, that being said, we also make it a point to make sure that all of all customers are satisfied especially when it's their birthday. So we have issued you a full refund for the remaining amount including the original $4.95 for the trial enrollment and shipping.
Should you need anything else, please contact our support team at (888) 213-0671 or by email at [email protected].
Happy Belated Birthday,
Avoir Management

Ms. [redacted],
We have received your letter to the Revdex.com and are very sorry you had a bad experience with...

our trials. We stand behind our products and they are not scams.
The initial charges you received, the $4.95 and $3.95, were for shipping of the two products for your trial that you placed on September 30th, 2014. You should have received an order confirmation from us confirming this on that date.
I'm glad you were able to contact our customer service team and get your trials canceled and refunded. We do have a 30 Day Money-Back Guarantee to protect people who do not understand the terms. You fell into this category and I'm glad to see that our policy worked for you.
I'm not sure what else we can do to accommodate you any more than we have. We have issued a full refund and placed a hold on your accounts in our systems to assure that you are not enrolled in future shipments or orders. As far as the products you have on hand, our policy is that we only take back unopened products. So if you have not opened your trials then you can call our customer service team back (1-888-213-0671) and they will give you an RMA. If you have opened your trials then they are yours to keep per the terms and conditions of the trial. 
Lastly, we do not and have not given your information to anyone for any reason. We are not affiliated with QRI 866-379-2003 or any company that cold calls to upsell products. We take our customers privacy very seriously and as a result of your email have done a full security audit of our systems and have found nothing that could have caused this on our end.
If you have any more questions or concerns please reach out to our customer service team at (1-888-213-0671) or [email protected].
Thank you,
Avoir Management
(1-888-213-0671)
[email protected]

Mrs. [redacted],
We're sorry to hear that you have had...

a bad experience with us and that you had to file a Revdex.com letter to get your issue resolved.
The second product you mention is a product that we offer to customers who have already purchased another one of our products. It seems that you added this to your orders as you checked out. The terms are clearly located on the page and they are not unlawful. What you signed up for was a Trial for a Monthly Membership program not a free prouct. However we will review Avoirskincare.net for any misguided information. Avoirskincare.net is an advertising affiliate of ours and is not related to our actual company. So should we find infringing material we will have him removed as an affiliate.
However, as people can get confused by this from time to time we have instructed our support team to give refunds to anyone who does not understand the terms for what they signed up for. It look like they did not do this and for that we deeply apologize. We have refunded all of your orders including your your trials.
As token of our apology, please feel free to keep the remaining product that you may have. 
Should you need to contact us again, we have left detailed notes in your order details so that the support team will give you whatever you need.
Our phone number is: 1-888-213-0671
And also feel free to reach out to us by email at [email protected].
Thank you,
Avoir Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mrs. [redacted],
We're very sorry for the experience you've had with us. Your account should have been canceled the first time you called in. We are investigating this...

further internally, but we have issued you a 100% refund for all the orders you have received including the original trials. Please take that as a token of apology from us. 
Also, our Customer Service Representatives should not treat our customers like they did you. That's unacceptable behavior, we are reviewing and retraining our support staff to make sure this does not happen again. Once again we apologize.
Please feel free to keep any product you may have in your possession if you would like to. As it made you brake out in a rash, you can also return it by getting an RMA from our support team should you feel inclined to do so as long as any remaining bottles are not opened. We've left notes on your order details in our CRM detailing the support team to help you with whatever you need should you call back.
Once again we are deeply sorry of what has occurred to you, but hope that we have at least made the situation okay for you by returning your money.
Here is our correct phone number:  1-888-213-0671
But feel free to email us at [email protected] as well.
Thank you,
Avoir Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject this response because of the terms and conditions of this company.  In ordering this product online , I was not informed of the terms and conditions, which allowed the company to continue billing my card after the 14 day trial.  I stopped payment, so it did not affect me, but researching the company online, I was one of the lucky customers.  Many customers were billed $89.15 without their knowledge, and did not get their money back. At no time during the ordering process was I informed of their terms and conditions  and that is a scam!  It is not a FREE trial.
Regards,
[redacted]

Advertising on yahoo for trial size skin creams ($4.95 and $3.95), delivered quickly, but followed by a $98.73 debit transaction I guess for ongoing delivery of product. Never could fully understand what this was about after irate phone call with lady at business. She said she didn't want me to file a complaint, followed by I will give you 35% refund to 50% refund and finally to mail product back and we have already refunded you in full. Total scam!!

Review: Avoir Skin mailed me a product that included NO PAPER WORK, NO PHONE NUMBERS OR CONDITIONS, specifying that if the product was not cancelled in 14 days, that monies would be taken out of my account each month for the original price of the product. Because of this, I had no way of knowing that I had to call them to cancel the product to prevent future shipments and charges. They have made 3 unauthorized withdrawals from my VISA account, dated 10/02/14, 11/01/14, and 12/01/14. I received a shipment from them today, which I did NOT open, and went on-line to try to find a phone number or website for them, so I could resolve this issue once and for all. The Customer Service Representative was only willing to reimburse me the full amount for the 12/01/14 withdrawal, because I told her I was going to report them to the Revdex.com. My account has been cancelled, and she gave me a Cancellation number. I would, however, still like to be reimbursed for the 10/01/14 and 11/01/14 charges, totaling $197.46.

Thank you.Desired Settlement: I would like to be reimbursed for all the charges made against my credit card, from Avoir Skin. These charges were NOT authorized, and there was no paperwork sent in the initial order stating the conditions of the product.

Review: I purchased this skin cream on line. The next day I received an unsolicited phone call trying to get me to join their VIP club. I said "no" I just wanted the trial cream for the price of the shipping and handling as advertised.I received the cream and called in to cancel any more shipments and because I was HOURS over the cancellation period they charged me $98.73 for a couple ounces of cream.I can't use the cream because it has caused an allergic reaction. I'm stuck with worthless cream and a $98.73 charge on my debit card which infuriates me.Desired Settlement: I would like my $98.73 credited to my debit card and NEVER receive anything from or hear back from this company again.

Review: I wanted to get this information to the Revdex.com, especially regarding advertisements. Yours was the only e-mail address I could find. If you can't do anything about the following, please try to get it to the appropriate person or department. This is affecting people around the world.

A couple of weeks ago I came upon an advertisement on Huffington Post that claimed that Ellen Degeneres and Dr. Oz recommended a particular product as being wonderful for treating wrinkles. It was for a "free trial"

at a cost of $4.95 each for two products (s&H). I fell for it. Now I have great regrets. It turns out that this is a huge scam in which they claim that the buyer has agreed to pay $90+ for each one and to receive additional products each month on automatic pay. If you check out any or all of the URLs below you will see that this has been going on for some time. In many, if not most cases, the buyer never sees the "terms". There is no place to agree or disagree with the terms. And when you discover this scam (mine via my credit card company flagging it) it is too late to do anything about it. I was fortunate, unlike some, that I was able to at least reach the customer service line (provided by my credit card company) but that is hopeless as the best the girl will do is give you a 50% refund of the near $100 charges for each item, and stop further charges (so they say). If you read letters in the following sites, you will see that there are more than one companies doing this scam, and that the story is the same (as mine) for each person. Either there are multiple companies doing this (and advertising all over the place on reputable sites) OR they are moving from one name to another. All of the products advertise the same, but have different names.

Mine were Avoir Anti-Aging Serum and Velour Eye Cream. Another is Equinox. Another is Hydroxatone.

The methods, advertising, and performance are all the same.

This clearly aims especially toward the senior citizens like me who are used to trusting that a "free trial"

used to mean a "free" trial. (We understand the S&H). Also we don't see all that well and can't read small print easily.

Part of the scam is that when I (or others) placed the order, we received NO paperwork, no confirmation page of the order.

Also, when the product arrived in the mail, it was not accompanied by any paperwork or order form!

When I spoke to the customer service person this morning (10-17-14) named [redacted], she would not even 'give me the name of the company she worked for. I had to research to find an address, which may or may not be correct Avoir Skin has the following address

3760 W. McFadden Ave.

Suite B602

Santa Anna, CA

Phone 888-213-0671Desired Settlement: see Above

Advertising on yahoo for trial size skin creams ($4.95 and $3.95), delivered quickly, but followed by a $98.73 debit transaction I guess for ongoing delivery of product. Never could fully understand what this was about after irate phone call with lady at business. She said she didn't want me to file a complaint, followed by I will give you 35% refund to 50% refund and finally to mail product back and we have already refunded you in full. Total scam!!

Review: I saw the ad for this on the Dr. Oz show, thinking this company would be ok to buy from I fell for it. I ordered "free / low cost trail" offers Avoir Anti Aging Serum, Velour Eye Cream, Revitol Anti Aging Moisturizer and Rejuvanew.

I received the "free / low cost trail" offers plus some I didn't want: another Revitol Anti Aging Cream was substituted for Rejuvanew. Then one day there was 5 jars of Dermology that I was charged $153.95! Also another jar of Revitol Anit Aging Moisturizer, $75.94! I called 818.303.9260 to cancel on different days & times and was put on hold by an automated system then it disconnected I called right back same thing, then it left me on hold for 20 minutes & had to hang up because my break was over. I e-mailed & told them what happened & I didn't want the product & wanted to return. I thought everything was ok. Then I received another jar of Revitol Anit Aging Moisturizer, $75.94! I called again & same disconnect after an automated message, after 3 or 4 times I was connected & received zip in the way of help. I was told I could return if unopened & seal in tact, the seal fell out of the package when I opened it another didn't have one! He told me I couldn't return it, for any with seal I pay shipping & $10 per bottle restocking fee. I told him this was a ripoff & asked for his supervisor. I was "transferred" to disconnect. I called back went thru the same mess & was told the supervisor would return my call. Never happened. Now my card has been compromised and have charges that I didn't authorize for approximately $680.00, I can't prove that this company is the cause but all of the charges started at the time I received these shipments. I have had to cancel my card and notify companies that I pay out if this card.Desired Settlement: I want my money back for all of the charges! I haven't opened the containers, I don't want this garbage!