Avon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI have already mailed a check for the $and I have asked Avon to make sure my selling account is closed and no further sales aides, product, etcis shipped to my home Sincerely, [redacted] ***

To Whom it May Concern,The requested refund check has been processed and will be received no later than March [redacted] The complainant has been provided with this informationIn addition she has been provided a direct contact number in the event the check is not receivedWe have apologized for the difficulties experiencedAvon considers this matter closed.Avon Products, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThanks for the cooperationIt is appreciated Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [It is totally unacceptable that I will have wait another weeks to receive my refund back when it was Avon's error that the request was not processed back on January **, I followed all of their strict guidelines and return/refund policy to the tee to insure a smooth process regarding my accountThis check should be expedited to me since it was Avon's errorThey have emailed me and told me it is not possible to expedite my refund, which I believe to be a lieI have gotten the run around and been told different things from different people [redacted] told me it would take weeks, and another supervisor told me that if it was submitted to the refund department and was not processed within the days, that they would send it out immediatelyProblem is, apparently it was never processedSo I don't understand why [redacted] would tell me this and then other employees tell me differentlyAs always, no understanding or any rush on Avon's part to fix their errorUnacceptable.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom It May Concern,We spoke with the complainant to advise that her account was inactive at the time of the last two customer orders that were placed Since one of the orders was attached to heraccount, we made the exception and applied the 20% earnings, even though she was not an active Representative at the timeA refund check of $was requested and will be received within weeks Avon considers this matter closed.Avon Products, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

To Whom It May Concern, We have attempted by phone and email to contact the ComplaintantOnce we hear back from the Complainant, we will work to resolve the issueAvon Products, Inc

To Whom It May Concern,We have reached out to our Avon Canada Legal team and they are reaching out to the ComplainantSincerely,Avon Products, Inc

To WHom It MAy Concern,We spoke with the complainant to discuss her account balanceWe provided the details to reach an understandingIn addition we provided her the steps necessary to return the additional products to receive credit and reconcile the balanceAvon considers the matter resolved.Avon Products,Inc

To Whom It May Concern,We left a voicemal and sent an email advising the complainant that her refund check was requested 12/ [redacted] and would take 2-weeks to arriveAvon considers this matter resolved Avon Products, Inc

To Whom It May Concern,We spoke with a complainant to discuss her concern and the call was disconnectedWe have made additional attempts to contatc however the phone number is now disconnectedWe have sent our contact information asking that she return our call should she still need assistance Avon considers this matter closed.Avon Products, Inc

To Whom It May Concern,We have spoken to the complainant to advise the account set up in her name has been closed and the balce has been clearedAvon considers this matter closed.Avon Products, Inc

To Whom It May Concern, Our office communicated via email with the complainant as she was unavaible by phone. The hold order in question had been released. We verified the complainant has the correct contact number for service and that it can be located on her invoices. We also provided... information concerning order deposits required prior to orders shipping. Avon Considers the issue resolved. Avon Products, Inc.

To Whom It May Concern,Complainant is confirming that the original complaint has been resolved and can be closedShe has confirmed her refund was receivedIn addition the *** of the Complaint department left a voice mail requesting a callback from the complaint to determine whether or not the refund was received and any further assistance was neededComplainant was provided a direct contact number for the ***Complainant has not returned this callApologies have been provided to the complainant multiple times via email and voicemail for the difficulties she has experiencedAvon considers this matter resolved.Avon Products, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]
The only correspondence I receive from Avon Canada is emails sent from an email that does not accept replies and has no contact informationThey have not reached out in a legal manner, in that the emails are strictly sender based with no contact information & no ability to replyI have attempted to call via telephone however I just get punted from person to person, no one having any answersAnd the emails say " we want xx amount of dollars" which keeps changingI have repeatedly said I do not owe, however, no one listens & I can give hundreds of examples from other representatives & customers who are having the same experiencesDid you realize that Avon is on the MLM watch list as a pyramid scheme?!?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] .I have not recieved my refund yet I was not told it would be here by 4/*/Iwas told it was on it;s wayWELL THEY CAN TALK SOME ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** *** *** *** *** ***
* *** ** *** *** *** ** *** *** *** *** * *** *** ** *** *** ** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** ** ***
*** *** ** *** *** ** *** ** *** *** *** ** *** *** *** ** *** ** * *** *** ***
***
*** ***
*** ***

Due to this account being handled by Avon Canada it has been necessary to work with them for the detailsBelow is detailed steps as to what has taken place with this account Activity Sep **, > Email sent to Rep about RMA abuse (DSM copied) Representative was requesting credit for very large amounts claiming the products were never receivedNov **, > Email sent to Rep that Legal has approved to have account closed for RMA AbuseNov **, > Email sent to Rep By Legal that a payment of $was being requestedRepresentative replied via email she would not discuss this issueDec *, 2014 > Email received from Rep that she was not happy about the letter from Legal (balance)Dec *, 2014 > Email received from Rep that she had a payment plan that was voided when we closed the account. Dec *, 2014 > *** *** tried to register herself under the name *** *** (account was blocked)Dec **, 2014 > *** *** sent her “new” DSM a copy of her passport with the name *** ***Dec **, 2014 > Call received from Rep about her account being closedDec **, 2014 > Call received from Rep about her account being closed Dec **, 2014 > Email sent to Legal about repeat calls from Rep The investigation into *** ***'s account found: Activity from May to January Total Invoices: $Total Refunds: $(RMA / BNR) all these credits were to stating the products were billed but not received Total Payments: $ Total Recharges: $ SUMMARY *** *** had sales of $and did refunds for $and payments of $over the period of May to Jan Avon is requesting she repay small portion of the amount that was credited fraudulentlyAvon Canada Legal team is working to collect this debt, however the complainant is refusing to work with them to resolve the issue. *** ***
*** *** *** *** *** ***
*** *** *** * ***
*** *** *** ***
*** *** *** *** *** *** *** *** ***
*** *** *** *** *** ***
***

To Whom It May Concern,We have contacted the complainant via voicemail and email to apologize for the difficulty she experiencedWe advised that the check was processed on 3/* adn will be received via *** no later than 3/**We provide her with our contact information in the event the chack is not
received by that time.Avon Products, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I contacted Revdex.com on 10/**/and opened a complaint against Avon Products because they were billing me for an order I cancelled and never receivedThe Revdex.com file number is *** - after several emails back and forth between Avon representative *** *** and myself, I agreed to pay Avon and this would settle any outstanding balance on my account and Avon agreed to close my seller's account with themI mailed a check to Avon for the $ on 10/**/and the check number is ***I closed the complaint with Revdex.com on 11/**/Today, November **, 2014, I received a collection notice from *** *** *** *** *** **, stating they were contacting me for their client Avon Products in an effort to collect a past due balance of $ (copy of letter is attached)So Avon either sold my account and lied about the settlement agreement or their sold my account and knowingly tried to collect money from me anywayEither way, this is a horrible collection violationAvon Products needs to call Sunrise Credit Services and tell them I have paid this account in full
Avon needs to call their collection company and tell them I have paid this account in fullIf they can not do this, they can send me the $ and I will gladly mail it to the collection agency for themEither way, I do not owe anymore money to Avon or Sunrise Credit Services and neither companies had better place anything on my credit report because I will file a complaint there as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***