Avon

To Whom It May Concern,We spoke with the complainant to provide an explanation of her account balance and apologize for her experienceThe Supervisor in question has been provided coaching for his behaviorAvon considers this matter closed.Avon Products, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern,
We have contacted the complainant to advise her account has not been sold to a collection agencySunrise Collection is collection Department within AvonIn addition we advised indeed her account has been paid in full and she will receive no additional communication from the collection departmentIn addition we have sent a letter on Avon letterhead via the US mail advising the account has been paid in fullAvon considers this matter closed
Avon Products, Inc

To Whom It May Concern,We communicated with the complainant via email as we were unable to contact her by phoneWE provided her that the check will be issued and should be received by 1/*/Avon considers this matter closed.Avon Products, Inc

To Whom It May Concern,We spoke with the complainant to apologize for the delay in receiving the checkWe advised the check was requested on 3/** and will take 2-weeks to arriveThe check will be reeived no later than April ***We provided our direct contact number in the event there are any
additional concernsAvon considers this matter closed.Avon Products, Inc

To Whom It May Concern,We have contacted the complainant via email and *** per her request to advise all returns have been received and credited to the account, and that no items will be charged backWe have removed her account per her request and advised of the account statusIn addtion we have
provided our direct contatc information should she need further assistanceAvon considers this matter closed.Avon Products, Inc

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Not all of the refunds have appeared on my bank account yet and I told this to the Avon rep who emailed me In addition, the amounts are not what I paid for the products I asked for an accounting of the refunds and supposed refunds to come with the order number and they emailed me their internal reference numbers instead which have nothing to do with the order number, so I can't even tell which products they are going to refund in the wrong amount The last correspondence I received from them said to ask again in weeks That's unreasonable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved however representatives need to be cautioned of Avon's return processIt involves hidden costs and money is almost NEVER returned. It is unfortunate that I have had to spend so much of my time resolving what should have been a simple complaintMy initial complaint to Avon began in November and presently has run through the end of February over a matter of less than $
Sincerely,
*** ***

To Whom It May Concern,We have made multiple attempts to contact the complainant via email and voicemail and left our call back information. We have verified the payment has been refunded on 2/**. Avon considers this matter closed.Avon Products, Inc.

To Whom It May Concern,
We have spoken with the complainant and advised that we have credited her account for the missing items, the shipping fee, as well as a portion of the past due service fees. The complainant has agreed to pay the remaining balance of $23.10 to rectify her...

remaining balance on her account. Avon considers this matter closed.
Avon Products, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[redacted] never mentioned ANYTHING about not being able to expedite the check because I had made the request before I filed the complaint. She stated that "Checks are cut at the end of each campaign." So I had to wait until the current campaign was over before they would cut my check! NONE OF THIS IN THEIR RESPONSE WAS EVER EVER STATED TO ME!!! After [redacted] told me that, I couldn't believe it! No one has done anything to try and resolve this in a timely manner. IT HAS NOW BEEN TWO FULL MONTHS SINCE I HAVE REQUESTED MY MONEY BACK! That check COULD have been expedited. I have STILL not receieved a penny from AVON. THIS HAS NOT BEEN RESOLVED!!! Totally unprofessional and liars on top of it! ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[It is totally unacceptable that I will have wait another 3 weeks to receive my refund back when it was Avon's error that the request was not processed back on January **, 2015. I followed all of their strict guidelines and return/refund policy to the tee to insure a smooth process regarding my account. This check should be expedited to me since it was Avon's error. They have emailed me and told me it is not possible to expedite my refund, which I believe to be a lie. I have gotten the run around and been told different things from different people. [redacted] told me it would take 3 weeks, and another supervisor told me that if it was submitted to the refund department and was not processed within the 30 days, that they would send it out immediately. Problem is, apparently it was never processed. So I don't understand why [redacted] would tell me this and then other employees tell me differently. As always, no understanding or any rush on Avon's part to fix their error. Unacceptable.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,We spoke to the complainant to assist with understanding the charges and account balance. She is now in agreement. Avon considers this matter closed.Avon Products, Inc

To Whom It May Concern, We have sent the following information to the Complainant with no response at this point. In order to assist further, we need the following:- The list of items, including prices, returned to Avon thatyou believe have not been credited.- Any pricing discrepancies according to your records.- The date and tracking information of any return shipmentin question.Thank you,Avon Products, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Avon did reach me by phone earlier this week however, my initial issue was not resolved. I was advised that my account still has a balance even though I attempted to outline dates and check numbers where payments were made in full to the account. Avon has added late fees and apparently will continue to do so until the balance is paid. They now do not acknowledge that payment was received for the amount owed even though I was previously told that it was by a customer service agent. They are taking no responsibility for their carelessness and have a history of poor account management. I did inform the individual with whom I was speaking that I would not be responsible for late fees that are accrued during an ongoing dispute. As of today's date, I have shipped a box of Avon products back to the company itemized with prices and quantity as directed. The total amount of this return is over $200.  I was advised that this return may take up to 8 weeks however, Avon will close my account in less than 14 days meaning I won't have access to my account statements or any information as to the progress of my returned items. I did track and insure the items. I will follow up when and if Avon issues an appropriate refund. I did request a refund rather than account credit above the balance on the account. This poses yet another issue.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,We left a voicemal and sent an email advising the complainant that her refund check was requested 12/** and would take 2-3 weeks to arrive. Avon considers this matter resolved.     Avon Products, Inc.

To Whom it May Concern,The requested refund check has been processed and will be received no later than March [redacted] The complainant has been provided with this information. In addition she has been provided a direct contact number in the event the check is not received. We have apologized for the difficulties experienced. Avon considers this matter closed.Avon Products, Inc.

To Whom It May Concern,We have spoken to the complainant to advise the account set up in her name has been closed and the balce has been cleared. Avon considers this matter closed.Avon Products, Inc.

To Whom It May Concern,We have reached out to our Avon Canada Legal team and they are reaching out to the Complainant. Sincerely,Avon Products, Inc