To Whom it May Concern: - Resolution: We would like to offer customer a partial credit of $– If customer wishes to receive a partial credit please call Casey M [redacted] M-F 9:30AM-5PM ET Regards, Auto Transport
To Whom it May Concern- Please be advised the over payment was corrected and refunded on Transaction Confirmation Transaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: [redacted] Payment Method: XXXXAmount: USD (125.00) We hope this information is helpfulRegards,Auto Transport
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
To Whom it May Concern-Customer placed an order in our office today - Last conversation we have with the customer occurred 12:pm where Customer advised the following: not canceling for nowclaim reliable offered her for enclosedit was explained to customer that if she would like to go enclosed, she can be pruced accordinglyCustomer explained would like to stay open for nowIf she would like to go Enclosed - Customer to call our office back.Based on Revdex.com Complaint filed, we are cancelling the Contract.Regards, [redacted]
To Whom it May Concern- Customer knew from when the order was placed that we were a third party used to transport Vehicles from Hawaii to CaliforniaPlease find correspondence below: Morning ***- Your Vehicle is available in Long Beach, CaliforniaPlease Remember your Booking# [redacted] and Photo Identification Port Information Addresses [redacted] Auto Drop-off/PiHours Monday - Friday 8:00am - 11:30am & 1:00pm - 4:00pm You have business days to collect the vehicle as a courtesy before storage starts Thank you, [redacted] Hrs: 9:15AM-5:15PM ET Monday - Friday [redacted] Auto Transport [redacted] [redacted] ***- Please give me a call when you receive this message – Branden indicated that you were trying to have the Vehicle in California around the 10th of May###-###-#### Thank you, Casey [redacted] Port of Origin: Hilo, HI Port of Arrival: Long Beach, CA Balance: $– This is a bill in full to Credit Card on file Good Morning: [redacted] Hall- Thank you for choosing Auto Transport for your transportation needsThere are some additional details requested regarding your VehiclePlease send as soon as possibleAdditional Information Required (Please E-mail or Fax to ###-###-#### Attention: Casey M [redacted] Order ID: [redacted] - Vehicle Identification Number - License Plate # - State Registered - Color of Vehicle - Copy of Front & Back of Title / Lien release Letter from Finance Company if being FinancedWhen Dropping Vehicle to Port: - Copy of Current Registration - Photo Identification - Copy of Front & Back Title Please Note: If you Vehicle is being financed/someone is dropping off on your BEHALF, you are required to provide a NOTARIZED LETTER Authorizing Vehicle to be Transported from Hawaii to the Mainland IN REPLACEMENT OF TITLE if being financedSHIPPING CHECKLIST Please ensure that: - Your vehicle/s is in operating condition, with a working emergency brake, and is licensed or qualified to be licensed for operation on public streets or highways - The vehicle is washed - Personal belongings are removed - There are no cracks in windshields or other windows - The gas tank is less than a 1/tank full - You remove fire extinguishers - Propane tanks are empty In addition to the above, for EASTBOUND SHIPMENTS, please make sure that: - You bring the certificate of ownership and a current certificate of registration [redacted] - If someone other than the registered owner delivers the automobile, Matson is provided a notarized letter of authorization from the registered owner(s) authorizing shipmentIf a lien holder is named on the title or registration, then a letter from the lien holder authorizing shipment from Hawaii, Guam, Saipan or Micronesia is required [redacted] please note that a letter from the lien holder does not have to be notarized- The current vehicle registration is provided - Any copies of Title or Registration include the front and back of the original Document PLEASE NOTE - Vehicles shipping from HAWAII to the MAINLAND UNITED STATES are subject to stringent inspections by the USDA prior to shipping It is the responsibility of the shipper to have the interior and exterior of the vehicle thoroughly cleanedExample: The USDA looks for clumps of mud in wheel wells or under the vehicle's carriage, under the hood of vehicles is also inspected, the USDA also looks for dirt, grass, plant seeds in the interior as well as the exterior and for anything that they consider invasive to the U.S Continent If you fail the USDA inspection Matson will be unable to ship your vehicle until the vehicle has been properly cleaned and re-inspected by the USDA Matson reserves the right to reject receipt of cargo if the cargo does not meet the requirements for safe transportation and handling by our stevedore or vessel operations [redacted] - Active military members with out-of-state lien holders are exempt from this requirement Regards, Casey M [redacted] Hrs: 9:15AM-5:15PM ET Monday - Friday (P) ###-###-#### (F) ###-###-#### Auto Transport
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from from ATin regards to the damage to the vehicle is not why I filed the complaintThe issue of the damage is being resolved.My issue is with ATand not the carrierATas you can see from my complaint breached the contract I had with them to piand deliver my car from Virginia to Arizona on a specific datesI choose ATbecause they guaranteed that they could piand deliver the car on those specific dates (Sales-person Adrian guaranteed the piand delivery dates)I even paid a price higher for ATservice because they guaranteed the specific datesThe contract that I have with AThas the dates written in itAlso, ATcharges my card without my permissionI had allowed them to charge me $but without my permission ATcharged $The sales people, managers, and customer service people have continued to lie and misrepresent there services to me since they charged me the $I have had no luck trying to deal with ATon my own so I ask you to please helpI was told that all ATemployees are paid on 1099sThis is why I believe there is no accountability for the actions of the people that work at ATI do not want any other person to have to go through what I have had to deal with in trying to resolve these issues with ATTo have the best understanding of the situation please call me###-###-#### Sincerely, [redacted]
To Whom it May Concern- Situation: Customer contacted out office on 10-**-to ship a Vehicle from Origin: [redacted] to Destination: [redacted] - A contract was signed Date: 3:PM by [redacted] .All Customers are advised of Cancellation Policy - our calls are recorded for Quality Assurance and Training PurposesA Contract is also signed in the Comfort of their own home, or Mobile Device with Internet AccessWe do not force anyone to place orders, we provide Guaranteed Rates, and secure Reservations with Credit Card Details.Customer contacted us and advised us that his Brother had already made arrangements to transport the Vehicle - in which he did not knowCustomer was assessed a one-time Cancellation Fee of $100.00.Cancellation Policy All orders must be canceled in writing and delivered by U.Sregistered, or certified mail return receipt requested by Auto Transport Reservations are fully refundable at any time if we do not perform our services after business daysIf your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in fullIf an order is canceled due to something out of Auto Transport 123's control the reservation fee or $will be charged and either put on file or be deemed non refundable on a as per situation basis.Unfortunately once a Cardholder initiates a dispute against a transaction through their bank; based on [redacted] Guidelines, we are unable to make any Credit Adjustments, it does have to go through the issuing bank to come to a Resolution Respectfully, Auto Transport
Good Afternoon-After reviewing the Customers Complaint, and reviewing the order detailsI found the following:Customer placed an order in our office on at 4:36PM to move a Ford F-from Origin: [redacted] to Destination: [redacted] ** *** - Customer provided a First Available Pick Up Date: - All customer are advised we require a Minimum of three business days to confirm the pick up arrangements.- Customer contacted us 10:am to advise needs pu by 7pm tomorrow - Customer contacted us 1:pm called in saying [redacted] guarenteed him pickup tomorrow / Customer was advised of Cancellation Fee in the amount of $- Customer was upset with Cancellation feeResolution:We would like to offer a partial credit in the amount of $50, or the customer has the option to utilize towards a future transport at anytime.Regards, [redacted] ***
Revdex.com:At this time, my complaint, ID [redacted] regarding Auto Transport has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
WE HAVE A CANCELLATION FEE FOR ALL ORDERS - WE HAVE OFFERED A TOTAL OF $CREDIT TOWARDS SETTLING CUSTOMERS COMPLAINTIF CUSTOMER WISHES TO ACCEPT PLEASE CALL US ###-###-#### [redacted] BETWEEN 10AM-4PM M-F EST.REGARDS,ATTEAM
The order was cancelled, and nothing has been chargedContract Attached for your reference.If you have any further questions, please contact our office ###-###-#### Option Customer Service.Respectfully,Auto Transport
Good Morning - I am supplying contract agreement, customer indicated that he wanted to cancel reservation, he was assessed a cancellation fee - Unfortunately we are unable to adjust CC Payment, however customer does have $on file for a future transport at any timeHe just needs to give us a call ###-###-####Thank you, Auto Transport
To Whom it May Concern-Unfortunately during transport we are unable to guarantee datesWe supply that in our terms and conditions, and we are unable to adjust anything back for a delay out of our control.We apologize for any inconvenience that may have caused.Respectfully,AT
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved bec They lie to me my truck was waiting for more then days they told me my truck was going to pickup the next day or I can cancel anytime check there revies all are the same they lie and still from people In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Please be advised we have assessed the situation, and would like to extend a full credit on the Cancellation Fee of $– if customer wishes to accept refund, please refer them to Casey M – 10AM-4PM M-F ET – Please remember to reference Case# [redacted] in order to process refund
To Whom it May Concern- Please be advised, customer initiated Credit Card Dispute for Full Balance: $Credit Card Company issued Credit in Customer’s FavorCharge back case# [redacted] Please let us know if we can assist furtherRegards, Auto Transport
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
To Whom it May Concern: - Resolution: We would like to offer customer a partial credit of $– If customer wishes to receive a partial credit please call Casey M [redacted] M-F 9:30AM-5PM ET Regards, Auto Transport
To Whom it May Concern- Please be advised the over payment was corrected and refunded on Transaction Confirmation Transaction [redacted] has been successfully ACCEPTED by the systemBelow is a summary: Transaction ID: [redacted] Payment Method: XXXXAmount: USD (125.00) We hope this information is helpfulRegards,Auto Transport
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
To Whom it May Concern-Customer placed an order in our office today - Last conversation we have with the customer occurred 12:pm where Customer advised the following: not canceling for nowclaim reliable offered her for enclosedit was explained to customer that if she would like to go enclosed, she can be pruced accordinglyCustomer explained would like to stay open for nowIf she would like to go Enclosed - Customer to call our office back.Based on Revdex.com Complaint filed, we are cancelling the Contract.Regards, [redacted]
To Whom it May Concern- Customer knew from when the order was placed that we were a third party used to transport Vehicles from Hawaii to CaliforniaPlease find correspondence below: Morning ***- Your Vehicle is available in Long Beach, CaliforniaPlease Remember your Booking# [redacted] and Photo Identification Port Information Addresses [redacted] Auto Drop-off/PiHours Monday - Friday 8:00am - 11:30am & 1:00pm - 4:00pm You have business days to collect the vehicle as a courtesy before storage starts Thank you, [redacted] Hrs: 9:15AM-5:15PM ET Monday - Friday [redacted] Auto Transport [redacted] [redacted] ***- Please give me a call when you receive this message – Branden indicated that you were trying to have the Vehicle in California around the 10th of May###-###-#### Thank you, Casey [redacted] Port of Origin: Hilo, HI Port of Arrival: Long Beach, CA Balance: $– This is a bill in full to Credit Card on file Good Morning: [redacted] Hall- Thank you for choosing Auto Transport for your transportation needsThere are some additional details requested regarding your VehiclePlease send as soon as possibleAdditional Information Required (Please E-mail or Fax to ###-###-#### Attention: Casey M [redacted] Order ID: [redacted] - Vehicle Identification Number - License Plate # - State Registered - Color of Vehicle - Copy of Front & Back of Title / Lien release Letter from Finance Company if being FinancedWhen Dropping Vehicle to Port: - Copy of Current Registration - Photo Identification - Copy of Front & Back Title Please Note: If you Vehicle is being financed/someone is dropping off on your BEHALF, you are required to provide a NOTARIZED LETTER Authorizing Vehicle to be Transported from Hawaii to the Mainland IN REPLACEMENT OF TITLE if being financedSHIPPING CHECKLIST Please ensure that: - Your vehicle/s is in operating condition, with a working emergency brake, and is licensed or qualified to be licensed for operation on public streets or highways - The vehicle is washed - Personal belongings are removed - There are no cracks in windshields or other windows - The gas tank is less than a 1/tank full - You remove fire extinguishers - Propane tanks are empty In addition to the above, for EASTBOUND SHIPMENTS, please make sure that: - You bring the certificate of ownership and a current certificate of registration [redacted] - If someone other than the registered owner delivers the automobile, Matson is provided a notarized letter of authorization from the registered owner(s) authorizing shipmentIf a lien holder is named on the title or registration, then a letter from the lien holder authorizing shipment from Hawaii, Guam, Saipan or Micronesia is required [redacted] please note that a letter from the lien holder does not have to be notarized- The current vehicle registration is provided - Any copies of Title or Registration include the front and back of the original Document PLEASE NOTE - Vehicles shipping from HAWAII to the MAINLAND UNITED STATES are subject to stringent inspections by the USDA prior to shipping It is the responsibility of the shipper to have the interior and exterior of the vehicle thoroughly cleanedExample: The USDA looks for clumps of mud in wheel wells or under the vehicle's carriage, under the hood of vehicles is also inspected, the USDA also looks for dirt, grass, plant seeds in the interior as well as the exterior and for anything that they consider invasive to the U.S Continent If you fail the USDA inspection Matson will be unable to ship your vehicle until the vehicle has been properly cleaned and re-inspected by the USDA Matson reserves the right to reject receipt of cargo if the cargo does not meet the requirements for safe transportation and handling by our stevedore or vessel operations [redacted] - Active military members with out-of-state lien holders are exempt from this requirement Regards, Casey M [redacted] Hrs: 9:15AM-5:15PM ET Monday - Friday (P) ###-###-#### (F) ###-###-#### Auto Transport
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from from ATin regards to the damage to the vehicle is not why I filed the complaintThe issue of the damage is being resolved.My issue is with ATand not the carrierATas you can see from my complaint breached the contract I had with them to piand deliver my car from Virginia to Arizona on a specific datesI choose ATbecause they guaranteed that they could piand deliver the car on those specific dates (Sales-person Adrian guaranteed the piand delivery dates)I even paid a price higher for ATservice because they guaranteed the specific datesThe contract that I have with AThas the dates written in itAlso, ATcharges my card without my permissionI had allowed them to charge me $but without my permission ATcharged $The sales people, managers, and customer service people have continued to lie and misrepresent there services to me since they charged me the $I have had no luck trying to deal with ATon my own so I ask you to please helpI was told that all ATemployees are paid on 1099sThis is why I believe there is no accountability for the actions of the people that work at ATI do not want any other person to have to go through what I have had to deal with in trying to resolve these issues with ATTo have the best understanding of the situation please call me###-###-#### Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Auto Transport regarding complaint ID [redacted] .Sincerely, [redacted]
To Whom it May Concern- Situation: Customer contacted out office on 10-**-to ship a Vehicle from Origin: [redacted] to Destination: [redacted] - A contract was signed Date: 3:PM by [redacted] .All Customers are advised of Cancellation Policy - our calls are recorded for Quality Assurance and Training PurposesA Contract is also signed in the Comfort of their own home, or Mobile Device with Internet AccessWe do not force anyone to place orders, we provide Guaranteed Rates, and secure Reservations with Credit Card Details.Customer contacted us and advised us that his Brother had already made arrangements to transport the Vehicle - in which he did not knowCustomer was assessed a one-time Cancellation Fee of $100.00.Cancellation Policy All orders must be canceled in writing and delivered by U.Sregistered, or certified mail return receipt requested by Auto Transport Reservations are fully refundable at any time if we do not perform our services after business daysIf your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in fullIf an order is canceled due to something out of Auto Transport 123's control the reservation fee or $will be charged and either put on file or be deemed non refundable on a as per situation basis.Unfortunately once a Cardholder initiates a dispute against a transaction through their bank; based on [redacted] Guidelines, we are unable to make any Credit Adjustments, it does have to go through the issuing bank to come to a Resolution Respectfully, Auto Transport
Good Afternoon-After reviewing the Customers Complaint, and reviewing the order detailsI found the following:Customer placed an order in our office on at 4:36PM to move a Ford F-from Origin: [redacted] to Destination: [redacted] ** *** - Customer provided a First Available Pick Up Date: - All customer are advised we require a Minimum of three business days to confirm the pick up arrangements.- Customer contacted us 10:am to advise needs pu by 7pm tomorrow - Customer contacted us 1:pm called in saying [redacted] guarenteed him pickup tomorrow / Customer was advised of Cancellation Fee in the amount of $- Customer was upset with Cancellation feeResolution:We would like to offer a partial credit in the amount of $50, or the customer has the option to utilize towards a future transport at anytime.Regards, [redacted] ***
No cancellation fee was assessed – Order Cancelled free of charge due to confusion
Revdex.com:At this time, my complaint, ID [redacted] regarding Auto Transport has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
WE HAVE A CANCELLATION FEE FOR ALL ORDERS - WE HAVE OFFERED A TOTAL OF $CREDIT TOWARDS SETTLING CUSTOMERS COMPLAINTIF CUSTOMER WISHES TO ACCEPT PLEASE CALL US ###-###-#### [redacted] BETWEEN 10AM-4PM M-F EST.REGARDS,ATTEAM
The order was cancelled, and nothing has been chargedContract Attached for your reference.If you have any further questions, please contact our office ###-###-#### Option Customer Service.Respectfully,Auto Transport
Good Morning - I am supplying contract agreement, customer indicated that he wanted to cancel reservation, he was assessed a cancellation fee - Unfortunately we are unable to adjust CC Payment, however customer does have $on file for a future transport at any timeHe just needs to give us a call ###-###-####Thank you, Auto Transport
Car was returned to customer due to having questionable items in the vehicle
To Whom it May Concern-Unfortunately during transport we are unable to guarantee datesWe supply that in our terms and conditions, and we are unable to adjust anything back for a delay out of our control.We apologize for any inconvenience that may have caused.Respectfully,AT
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved bec They lie to me my truck was waiting for more then days they told me my truck was going to pickup the next day or I can cancel anytime check there revies all are the same they lie and still from people In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Please be advised we have assessed the situation, and would like to extend a full credit on the Cancellation Fee of $– if customer wishes to accept refund, please refer them to Casey M – 10AM-4PM M-F ET – Please remember to reference Case# [redacted] in order to process refund
To Whom it May Concern- Please be advised, customer initiated Credit Card Dispute for Full Balance: $Credit Card Company issued Credit in Customer’s FavorCharge back case# [redacted] Please let us know if we can assist furtherRegards, Auto Transport
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]