Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand that ATwants me to deal with CFR, the problem here is that CFR seems to only respond to MrM [redacted] at ATand has previously ignored my emails and phone messages It appears that someone named Victoria R at CFR has been in communication with MrM [redacted] regarding this What I want is very simple: Have someone at CFR contact me, instead of MrM [redacted] if they are indeed the ones who will be handling this claim.Again, my position on this is that I hired ATto transport the vehicle, not CFR so from my perspective I am going to the source I am very happy to deal with CFR but until I get some forward motion on this getting settled, I am not going to stop trying to get AT(the company I hired) to deal with it.I think anyone in my position would feel the same way I bought a really perfect car and now its damaged an no one is helping me The only place I can go to is the company I hired.Casey, I appreciate your help in this so far, but please get someone at CFR to call or email me - it seems like you have a relationship with them I've very easy to get ahold of at ###-###-####Thanks again, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I explicitly mentioned that the representative from Auto Transport have mis-guided during the 10-minute phone call while pursuing to book with them and to sign and give CC informationHe assures me that there won't be any charge for cancelling before business days before the pickup dateAnd now when I am cancelling me they are showing me agreement but they are not ready to release the phone conversation that they claimed to have in which there representative that they hired essentially liedI am highly skeptical about such business practicesNot an honest business, I should have read and listen to their reviews online before doing any business with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We would be more than happy to look into this further, however we are unable to locate and order under [redacted] using Name, Telephone# and E-mail AddressPlease provide us an Order ID to assist you further
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company never sent me an email containing the driver's informationI have a record of every call I made from my cell phone to the companyThe first is at 10:to discuss pick-up, it was then that I said I need to check to be sure it is still available for pick-upBranden assured me that he would speak to the car broker before charging my cardI did not hear back from Branden so I called and spoke to her and she told me that his company never called herI called him back on March **, at 1:pm left message for him to callNo responseI called again 1;spoke to a woman, she said he would call me backHe did not and I called again at 2:was transferred to his extension was became disconnectedI called back again at 2:pmIf I were at fault in anyway I would have agreed to a settlement like the one proposed, but I feel that a charge was made on my card in spite of me telling him to check firstI even said I will call and get back to him, he saiod don't worry he would take care of it [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Morning- I am supplying a copy of the Contract in which the customer signed, accepted, and secured with a Credit CardWe do not advise customer's can cancel reservations for free unless we specifically do not provide a service after business days from the First Available Pick Up DateIf an order is cancelled out of our control, $or the reservation fee will be assessedI am supplying the Terms and Conditions as referenceThe consumer chose to cancel our their reservation in our office on 3:pm and was in-turn assessed a $Cancellation FeeThe customer has the choice to reuse this towards a future transport at any time by calling us, and setting up a car transportTerms and Conditions for your reference: By signing this contractual agreement I hereby agree as the “customer” to accept the service which Auto Transport providesBy signing you accept responsibility that you are the registered legal owner of the vehicle(s) and have authority to enter into this agreement with a valid working credit card, Otherwise you have been authorized by the legal owner of the vehicles(s) to enter into this agreementI will pay Auto Transport the reservation fee for the services agreed to herein so they are able to reserve a spot on a carrierYour reservation will not be charged until the vehicle is dispatched to our carrierI further understand that the “Balance Due” as described herein is the balance that must be paid in full by money order, cashier check, or cash at the time of delivery to the authorized transporterThere will be times when your reservation fee may vary which will be dependent on the carrier we choose to dispatch tooIn the event this may happen the total price quoted will NEVER changeAll orders must be canceled in writing and delivered by U.Sregistered, or certified mail return receipt requested by Auto Transport Reservations are fully refundable at any time if we do not perform our services after business daysIf your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in fullThe Cancellation of any overseas contract will be charged their full reservation fee due to port filing feesI further understand that there may be times that we may have to broker out service to a certified, fully insured carrierIn that event we will not be responsible for any negligence on the part of the actual transporter for these routesFuel surcharge may vary in certain areas if a pickup or delivery location is adjustedIf an order is canceled due to something out of Auto Transport 123's control the reservation fee or $will be charged and either put on file or be deemed non refundable on a as per situation basisBy signing this agreement you agree to pay Auto Transport the price quoted in contractYou also agree not to charge back a credit card payment to offset any disputes of damage claims or for any other reasonsAny cancellations which are listed/posted on competitors load boards within business days will be voided and deemed nonrefundable for the full reservation feeIf the major credit card put on file is declined at the time of billing it is possible there will be additional processing fees allocated to the orderIf paid in full on major credit card there will be additional processing fees determined at the time of placing the orderIf an order is taken as a Bill in Full it is not disputable at any timeAll pickup and delivery dates and times are only estimatesAuto Transport will not be held responsible for any natural disasters, acts of Mother Nature, or any other incidents out of our controlIf we have offered a weight allowance it is for no more than Lbs of additional weight in the backseat or trunkI further understand that this agreement is of no force and will be put into effect when I affix my signature belowRegards, Auto Transport 123###-###-####
To Whom it May Concehave reached out to the carrier for additional information, however customer did not contact us in reference to items "taken" from their vehicleWe do need an itemized report of what was in the vehicle in order to investigate further.Please have customer contact Customer Service - ###-###-#### Option *Regards,ATTeam
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand that ATwants me to deal with CFR, the problem here is that CFR seems to only respond to MrM [redacted] at ATand has previously ignored my emails and phone messages It appears that someone named Victoria R at CFR has been in communication with MrM [redacted] regarding this What I want is very simple: Have someone at CFR contact me, instead of MrM [redacted] if they are indeed the ones who will be handling this claim.Again, my position on this is that I hired ATto transport the vehicle, not CFR so from my perspective I am going to the source I am very happy to deal with CFR but until I get some forward motion on this getting settled, I am not going to stop trying to get AT(the company I hired) to deal with it.I think anyone in my position would feel the same way I bought a really perfect car and now its damaged an no one is helping me The only place I can go to is the company I hired.Casey, I appreciate your help in this so far, but please get someone at CFR to call or email me - it seems like you have a relationship with them I've very easy to get ahold of at ###-###-####Thanks again, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I explicitly mentioned that the representative from Auto Transport have mis-guided during the 10-minute phone call while pursuing to book with them and to sign and give CC informationHe assures me that there won't be any charge for cancelling before business days before the pickup dateAnd now when I am cancelling me they are showing me agreement but they are not ready to release the phone conversation that they claimed to have in which there representative that they hired essentially liedI am highly skeptical about such business practicesNot an honest business, I should have read and listen to their reviews online before doing any business with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We would be more than happy to look into this further, however we are unable to locate and order under [redacted] using Name, Telephone# and E-mail AddressPlease provide us an Order ID to assist you further
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company never sent me an email containing the driver's informationI have a record of every call I made from my cell phone to the companyThe first is at 10:to discuss pick-up, it was then that I said I need to check to be sure it is still available for pick-upBranden assured me that he would speak to the car broker before charging my cardI did not hear back from Branden so I called and spoke to her and she told me that his company never called herI called him back on March **, at 1:pm left message for him to callNo responseI called again 1;spoke to a woman, she said he would call me backHe did not and I called again at 2:was transferred to his extension was became disconnectedI called back again at 2:pmIf I were at fault in anyway I would have agreed to a settlement like the one proposed, but I feel that a charge was made on my card in spite of me telling him to check firstI even said I will call and get back to him, he saiod don't worry he would take care of it [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Morning- I am supplying a copy of the Contract in which the customer signed, accepted, and secured with a Credit CardWe do not advise customer's can cancel reservations for free unless we specifically do not provide a service after business days from the First Available Pick Up DateIf an order is cancelled out of our control, $or the reservation fee will be assessedI am supplying the Terms and Conditions as referenceThe consumer chose to cancel our their reservation in our office on 3:pm and was in-turn assessed a $Cancellation FeeThe customer has the choice to reuse this towards a future transport at any time by calling us, and setting up a car transportTerms and Conditions for your reference: By signing this contractual agreement I hereby agree as the “customer” to accept the service which Auto Transport providesBy signing you accept responsibility that you are the registered legal owner of the vehicle(s) and have authority to enter into this agreement with a valid working credit card, Otherwise you have been authorized by the legal owner of the vehicles(s) to enter into this agreementI will pay Auto Transport the reservation fee for the services agreed to herein so they are able to reserve a spot on a carrierYour reservation will not be charged until the vehicle is dispatched to our carrierI further understand that the “Balance Due” as described herein is the balance that must be paid in full by money order, cashier check, or cash at the time of delivery to the authorized transporterThere will be times when your reservation fee may vary which will be dependent on the carrier we choose to dispatch tooIn the event this may happen the total price quoted will NEVER changeAll orders must be canceled in writing and delivered by U.Sregistered, or certified mail return receipt requested by Auto Transport Reservations are fully refundable at any time if we do not perform our services after business daysIf your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in fullThe Cancellation of any overseas contract will be charged their full reservation fee due to port filing feesI further understand that there may be times that we may have to broker out service to a certified, fully insured carrierIn that event we will not be responsible for any negligence on the part of the actual transporter for these routesFuel surcharge may vary in certain areas if a pickup or delivery location is adjustedIf an order is canceled due to something out of Auto Transport 123's control the reservation fee or $will be charged and either put on file or be deemed non refundable on a as per situation basisBy signing this agreement you agree to pay Auto Transport the price quoted in contractYou also agree not to charge back a credit card payment to offset any disputes of damage claims or for any other reasonsAny cancellations which are listed/posted on competitors load boards within business days will be voided and deemed nonrefundable for the full reservation feeIf the major credit card put on file is declined at the time of billing it is possible there will be additional processing fees allocated to the orderIf paid in full on major credit card there will be additional processing fees determined at the time of placing the orderIf an order is taken as a Bill in Full it is not disputable at any timeAll pickup and delivery dates and times are only estimatesAuto Transport will not be held responsible for any natural disasters, acts of Mother Nature, or any other incidents out of our controlIf we have offered a weight allowance it is for no more than Lbs of additional weight in the backseat or trunkI further understand that this agreement is of no force and will be put into effect when I affix my signature belowRegards, Auto Transport 123###-###-####
To Whom it May Concehave reached out to the carrier for additional information, however customer did not contact us in reference to items "taken" from their vehicleWe do need an itemized report of what was in the vehicle in order to investigate further.Please have customer contact Customer Service - ###-###-#### Option *Regards,ATTeam