Axis Auto Group

We serviced the customers hot tub as per request last fall We winterized the unit and then the customer wanted the spa put back together - One of our lead techs told him that was not recommended. We told him that if any water got in it would damage - he stated that he wanted to be able to start back up without calling for further service in the spring He was adamant and still requested that be put back together He called recently (Way past spring...) and said he wanted $towards a new spa?????? When we went to try and followup - he already sold his old spa and had purchased a new one.Customer did something against our recommendations and never gave us an opportunity to possibly even fix a very old spa A repair "that could have" been minimal Even so, replacing and asking for money after the fact is totally unacceptable

9/14/This concern had already addressed on 9/25/ We also reached out to the customer after the repairs were done on 9/25/ We reached out to the customer a couple weeks ago when we recievd your letter to inquire that everything was satisfactory and have not heard any response

Complaint: [redacted]
I am rejecting this response because:The vehicle came with a Dealers Obligation on used vehicles.(see Exhibit A)that clearly specified that I had 14 days from purchase to have vehicle inspected on my own and if any thing was found wrong dealer would be responsible or it could warrant me my monies back.(  Exhibit A)   As I explained, I bought the car on the 12th and the very next morning when I got into the car, the battery was dead.  I jump started the car and returned the car to Axis on 1/13/17. I was asked to leave it with Axis.  When the car was returned to me, I was told “everything was ok but that I should not try the Bluetooth because the car was not equipped with Bluetooth and it will never happed again since they Disconnected the Bluetooth”.  I took the car home and again, the next morning, the engine would not start.  It turned out that, this theory, that the Bluetooth was causing the info system to stall and drain battery is completely false.As it stands today, after 25 days in garages, charges totaling  $541.86 to diagnose the slue of problem and Three visits to Two Land Rover Dealers, in NY And in NJ, BOTH DEALERS concluded the following.1-    The car Does have Bluetooth Phone connectivity and was not supposed to be “disabled by AXIS. 2-    The Bluetooth was never the problem although the Service manager @ Land Rover dealer, [redacted], confirmed that this part, although has corrosion due to previous water damage, does come On & Off sporadically.3-    This problem persists until today as battery continues to drain.4-    The Battery draining problem is with the “Infotainment” (the “Brain” of the car). (Please see Exhibit D $2491.17 &  Exhibit F $6368)5-    A slue of other problems was inherited to me. Transmission harness seal broken $1182, Air suspension compressor and relay needs to be replaced $1151, Signal light bulbs, Hood struts, Filters, Breaks. 6-    A whole list of rejects as detailed making this car Un-Safe to drive for it    Can’t pass State Inspection, the engine can die at any moment and the “Brain” of the car that is faulty can cause all kinds of erratic problem. At no time during the purchase of the car (1/12/17), was I told not to try my Bluetooth or anything about safe mode.  IN FACT, I WAS TOLD REPEATEDLY BY THE SALESMAN (PETER) AND THE SALES MANAGER (CHRIS), THAT THE CAR WAS IN GREAT WORKING CONDITION AND NOTHING NEEDED TO BE DONE.  They also explained to me that the weird sound from the wheels was due to the fact  that the brakes were newly replaced and it will go away in a couple of days. (The Land Rover dealer later explained that the part and installation were faulty- Please see Exhibit - D).  Axis told me that to “make up for the trouble” they would take care of  State Inspection on the car. (The Land Rover dealer said that “This car could have never passed inspection with all the rejects on it”  Exhibit B & E  And the fact that the CHECK ENGINE light was turned off by axis - THIS EXPLAIN THE FACT THAT AXIS INSISTED ON PERFORMING THE “INSPECTION” ON THEIR OWN, TO OUR SURPRISE.  Saying “we will save you the trouble”) AXIS claim that they called me numerous times is absolutely bogus. With one exception in which I was hospitalized and my partner answered my phone, I was always available to any call from Axis to assist me in fixing my car. ON Feb 6, 2017 I wrote Axis a letter (exhibit C) and  Axis “solution” was to see their mechanic and follow his “advice” to Disconnect the battery every time a problem arises to reset the system.I am a Kidney Transplant Patient and I depend on my car to take me my on weekly visit to hospitals and doctors.  Axis took advantage of me in the worse way possible,  and made my recovery “Hell on Wheels”.Due to all the reasons detailed above, and both LR dealers employees calling my car a “Lemon” I here by request AXIS to pay a certified Land Rover Dealer to fix each and every item on the list as determined by Land Rover, while I am provided a replacement vehicle at that time Or take the car and refund my entire purchase price Plus other expenses I had to incur in the process ($541.86 in Land Rover fees).  [redacted]
Regards,
[redacted]

We are responding to customer Jose [redacted] complaint regarding his automobile purchase.  This customer came to our dealership on 3/3/16 wanting to finance a vehicle and the entire process was explained to him, including what documentation was necessary in order for the bank to approve the...

loan. We delivered the car on the same day 3/3/16 and he was aware and also informed us that he had all stipulations, but had documents at his home. Days passed and we contacted the customer repeatedly, but he never produced documents such as pay stubs and couldnt verify that he was employed. He was driving our vehicle for approximately a week. The management does not feel that any portion of the deposit should be returned as the vehicle was taken knowing full well that he could not produce documents for loan approval.Alos, please see prior complaint from customers girlfried that Axis Group answered (see attached). Thank you.

Complaint: [redacted]
I am rejecting this response because:Axis Auto does not communicate well with customers. Since the purchase of my vehicle, I have had to be the one to reach out to Axis to follow up on the issues that were brought up. I was called the day after I contacted the Revdex.com and given an update stating that the parts would be in by the 16th of March 2017 or maybe sooner. No one has contacted me to say anything as of today so I am waiting for Axis to contact me and honor their word to fix the vehicle
Regards,
[redacted]

Revdex.com spoke to Debbie at business and the following was relayed:Everything has been taken care of with the exception of the winter cover, which was received yesterday. We will schedule an appointment for when the pool is ready to be closed for the winter and this should make the customer very happy...

when everything is complete.

Complaint: [redacted]
I am rejecting this response because:
 I did not register the car I had the tittle  "switched " it shouldnt have had to be "switched" because it should of been in my name in the first place 
Regards,
[redacted]

As we explained in our lengthly response to the original complaint, the title was placed in the customers name which was on the purchase order. We titled the car correctly and according to the purchaser.Thank you.

Business Response to a ComplaintComplaint ID#:[redacted]Company Name:Axis Group Biz LLCCompany Contact:MicheleCompany Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:[redacted]Response:Please be advised that we have resolved the complaint with...

the customer [redacted]. He returned the original car purchased and we placed him in another vehicle. Thank you for the opportunity to express our side.

The issue with the tiles has been addressed and corrected.  The issue was caused by another contractor of the homeowner's  that had installed
stone up against our tile and not properly sealed.    As a courtesy we fixed at no charge   Customer very...

happy.     This should have never been
sent into Revdex.com

After going back and reviewing this deal we did repair the check engine light and it was taken care of. The second issue we had agreed to fix the AC Compressor and according to the Buyers Guide attached to the customer's bill of sale the limited warranty states that dealer will pay 50% of the labor...

and 50% of the parts for the covered system that fail during the warranty period of 30 days. This means parts and labor would be shared with the customer. If the customer does not agree to the terms with management how can we repair the vehicle.

We are responding to our customers rejection in the following manner. Please be advised we have made contact with our customer. He explained to us that he was traveling and would call us back this past Tuesday, 3/7/17. We have made numerous attempts since Tuesday and have yet to hear back from him. We are willing to meet him on a middle ground and help him with repairs. We first need him to contact us back so we can discuss the issues further and come to a conclusion. From the beginning we were willing to work with him but it needs to be fair and reasonable. Please contact us immediately.Thank you.

We have been in touch with our customer as of this morning, Friday, 11/17/17 to address the issues he has mentioned. We have advised him to bring the vehicle to our location in order for us to have it looked at.  We hope to resolve the issues between both parties.Thank you for your assistance.

We have been working with [redacted] since the initial complaint regarding the part for his vehicle. Our manager has been in contact with him several times in addition to him visiting our office. Our customer is correct in stating that the incorrect part was delivered. This is a mistake and...

we are correcting it. A new part has been ordered from BMW and it will be arriving between Tues. 3/14 - Thurs.3/16 or possibly sooner. It is in our best interest of course to make sure our customers are always satisfied but We cannot control the fact that we were sent the incorrect part. Please also take into account that when we order items we are at the mercy of the manufacturer. We are willing to work with [redacted] and completely understand his frustrations up to this point. We advised him that we will call him the moment the part is delivered to us.Thank you.

The service manager and I discussed the issue and would like to offer Mr. [redacted] a $100 gift certificate that he may use in the store Or for future service.    Sincerely, [redacted]

Adam has been corresponding with Mr. [redacted] and have reached an agreement.   We will address his tile and grout issues in the spring.

[redacted] purchased his vehicle the 2008 Land Rover range rover from us on 1/12/17. The vehicle came with a "Limited Warranty" (please see attached Buyers Guide that explains the "Limited Warranty".  I would like to also add that Limited Warranty only covers Motor and Transmission...

ONLY.Customer explains that on 1/13/17 the car was dead -- this is false. Customer mistakedly put his vehicle in "Safe Mode" because he thought it had blue tooth capability but actually does not. When car is put in "safe mode" this drains the battery and thus car was dead next morning. Customer came back and we repaired the safe mode for him twice (see attached receipts). We did not charge the customer $160.00 to repair safe mode twice.Customer proceeded to take vehicle to a Land Rover Dealer for a diagnostic. The diagnostic called to replace the transmission harness seal, cost of which is $1182.00. We spoke to customer and advised him and explained the limited warranty which he was aware of and told him to take vehicle to Land Rover to have repair done and we would be responsible for 50% of the bill. We made him an appointment with Land Rover which he never showed up for. We called customer and left numerous messages in addition to speaking to his close friend [redacted] We were told he was illl and he would call Land Rover to reschedule when well again. We are still willing to honor the Limited Warranty and pay 50% of the parts/labor for only the systems that are covered under this warranty.Please call us if there are any additional questions.Thank you.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note that the owner was very professional with regards to resolving the miscommunication and I plan on doing business with them again in the future.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
They are all lies they didn't fix anything.. It's a shame these crook are allowed to stay in business. They didn't fix anything.  Took my vehicle to them 4 times. 
Regards,
[redacted]

We are fully aware of the situation and trying to rectify this as soon as possible for our customer. If we cannot get the title within the next few days, we will ask the customer to return the vehicle and will try to place him in a similar vehicle to his liking. Please afford us this...

oppurtunity and we sincerely apologize for the inconvenience we may have caused. Thank you.