AZ Low Cost Computer Repair

On 1/25/I had gone to [redacted] (A [redacted] s ###-###-####) to remove a virus on the computer [redacted] had told me that he had one other computer tech out to remove the virus off his computer and that computer tech also came to the same conclusion as I didThe only way to guarantee the virus was gone, was to do a complete Windows reinstall [redacted] also told us that he had been fighting this virus for months, with no results on removing the virus from his computer [redacted] did have to so called Virus protections running on his computer and none of them were removing the virus from his computerNo! Virus protection is badToo much Virus protections is bad, all you need is virus protection that protects against viruses to protect the computerNot to virus protection that [redacted] had on the computerI knew what I needed to do in the 1st hour, but [redacted] refused to let us do the job he called us forAt that point there nothing we could doWhen the customer does not like the outcome of different computer techs conclusions but [redacted] would not let us leave so we kept trying to get rid of the VirusAfter [redacted] had looked on the internet for his own solution, [redacted] google searched the Virus and everyone on the internet was saying the same thing, this virus could not be removed, without doing a Windows reinstall [redacted] would not accept the internet solution and then [redacted] foundwhat he thought was an internet solutionI was working & getting paid by the hour from ***I was getting Paid $1st Hour & $every Hour after 1st HourWe have an A Rating with the Revdex.com [redacted] would not make the decision to try the so called Internet Fix [redacted] wanted us to make the decisionI asked [redacted] if he had all his files backed up [redacted] said he was backing up to some kind of offsite Storage CompanyI asked [redacted] if he could guarantee that the virus had not been backed up to the offsite storage company and [redacted] could not guarantee me of thatAt this point there was nothing we could do to help [redacted] until he was willing to back up his Data to an External Hard Drive to do the Windows reinstallWe were there several hours, tried several times to let [redacted] backup his data and to the Windows reinstall to get rid of the VirusIn the several hours spent working on ***s computer, [redacted] never told us about an image that could reinstall Windows 7, that might have been another option to us if we had known about the imageI could have backed his data up and reinstalled windows and everything that goes along with that but [redacted] would not let us do thatI can send copies of my phone records if needed that will show the only voice contact I have had with [redacted] is on 1/25/Now [redacted] has texted us which again are still on my phoneOne Text message said and I quote (WOW not only are you incompetent, you are a cowardI'll start a social media campaign today exposing you for the fraud that you areGood luck bithch ) this was just one text that [redacted] sent to usIf this person had someone else fix his computer where is the other computer tech's work order? For all we know the virus is still on the computer! I had been trying to leave ***s house for several hoursThis was on Sunday 1/25/I charged [redacted] a $on Sunday for hours of work according to our AZ Low CostComputer Repair work order [redacted] gave me Credit cards and both credit cards were DECLINED by First Data the Credit card processing company we use as stated on the work order [redacted] than gave us a Debit card which was also DECLINEDAt this point there was nothing I could do about getting paid, so ***s wife wrote a checkNow we just had credit cards & debit card, all were DECLINEDI took the check from [redacted] ( A [redacted] s ###-###-#### )Keep this in mind if I cash the check for $and the check bounces, I get charged $and [redacted] also get charged $ [redacted] works for or runs A [redacted] s ###-###-#### this company is not a credited Revdex.com business [redacted] should be managing his money betterHere it is 2/9/over weeks ago this happened, and I still have NOT CASHED [redacted] (A [redacted] s ###-###-#### ) check yet! If [redacted] would check with his bank, [redacted] would find this out to be fact! The solution to this problem is to have [redacted] check with his bank to see if the check had been cashedI have the uncashed check from [redacted] in my officeAs you can see from the work order [redacted] did sign the work order stating that all work was done to his satisfaction [redacted] also signed off on the work order as to the credit cards being DECLINED and thecheck we took from himThat check has never been cashed by AZ Low Cost Computer Repair Company [redacted] also signed off to the right solution to getting his computer fixedI have enclosed a copies Of the Uncashed Check & work order Thank You [redacted] CEO ###-###-#### Arizona Low Cost Computer Repair We Charge $1st hr $Every hr after! Tell us why here

I am confused! We uploaded the work order stated by 1) *** *** (A*** *** ***s ###-###-#### signed off stating that all work was done to *** *** (A*** *** ***s ###-###-#### satisfaction2)We also uploaded the .PDF showing both sides of the uncashed check! as evidenceNow with all the evidence on the table *** *** (A*** *** ***s ###-###-#### If we had done such a bad job on his computerThe Question Remain1) How come *** *** (A*** *** ***s ###-###-#### has not canceled the check in Question? 2) Dose *** *** (A*** *** ***s ###-###-#### even know how much money is even in the bank or account or what checks have cleared his bankAgain the facts are Az Low Cost computer Repair Never received compensation for *** *** (A*** *** ***s ###-###-#### service call, *** *** (A*** *** ***s ###-###-#### had 2-Credit cards and 1-Debit Card (DECLINED) this is the reason *** *** (A*** *** ***s ###-###-#### check has never been cashedIf *** would call his bank *** *** (A*** *** ***s ###-###-####) would find this out! If you read *** *** (A*** *** ***s ###-###-####) Last statement you would find that *** *** (A*** *** ***s ###-###-####) has no Idea if the check had ever been cashed*** as a business owner should know how much money the company is worthAs for the email's *** is talking aboutAre coming from his complaint his filled with the Revdex.comThere have been no emails from AZ Low Cost Computer Repair to *** after 1/25/from us!Here is the solution! With help from the Revdex.comI will send the uncashed check to the Revdex.com and let the Revdex.com send *** *** (A*** *** ***s ###-###-####) the uncashed checkthat way *** *** (A*** *** ***s ###-###-####) can never say that AZ Low Cost Computer RepairNever sent the uncashed check to *** *** (A*** *** ***s ###-###-####)We knew on 1/25/after working with *** *** (A*** *** ***s ###-###-####) that we would not get paid to hours of workEven today we do not think the uncashed check is any goodso with the help from the Revdex.com we have no problem returning *** *** (A*** *** ***s ###-###-####) check At Az Low Cost Computer Repair we get our new customers from our old customers100% new customers come from old customersWe only charge $1st hr & $every hr after 1st hourWe made our business on 100% customer satisfactionNow with that in mindWe will also offer *** *** (A*** *** ***s ###-###-####) a free 2hr computer checkup good for days from today 2/18/15Thank You!*** *** CEO###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If the check for $122.00 has not been cashed, I want it returned. If it has been cashed, I want a reimbursement for the total amount. We would also like Bill and AZ Low Cost Computer Repair to stop sending us emails pandering for work.
Regards,
[redacted]

On 1/25/15 I had gone to [redacted] (A[redacted]s ###-###-####) to remove a virus on the computer. [redacted] had told me that he had one other computer tech out to remove the virus off his computer and that computer tech also came to the same conclusion as I did. The only way...

to guarantee the virus was gone, was to do a complete Windows 7 reinstall. [redacted] also told us that he had been fighting this virus for 4 months, with no results on removing the virus from his computer. [redacted] did have 4 to 5 so called Virus protections running on his computer and none of them were removing the virus from his computer. No! Virus protection is bad. Too much Virus protections is bad, all you need is 1 virus protection that protects against viruses to protect the computer. Not 4 to 5 virus protection that [redacted] had on the computer. I knew what I needed to do in the 1st hour, but [redacted] refused to let us do the job he called us for. At that point there nothing we could do. When the customer does not like the outcome of 2 different computer techs conclusions but [redacted] would not let us leave so we kept trying to get rid of the Virus. After [redacted] had looked on the internet for his own solution, [redacted] google searched the Virus and everyone on the internet was saying the same thing, this virus could not be removed, without doing a Windows 7 reinstall. [redacted] would not accept the internet solution and then [redacted] foundwhat he thought was an internet solution. I was working & getting paid by the hour from [redacted]. I was getting Paid $35.00 1st Hour & $25.00 every Hour after 1st Hour. We have an A Rating with the Revdex.com. [redacted] would not make the decision to try the so called Internet Fix. [redacted] wanted us to make the decision. I asked [redacted] if he had all his files backed up. [redacted] said he was backing up to some kind of offsite Storage Company. I asked [redacted] if he could guarantee that the virus had not been backed up to the offsite storage company and [redacted] could not guarantee me of that. At this point there was nothing we could do to help [redacted] until he was willing to back up his Data to an External Hard Drive to do the Windows 7 reinstall. We were there several hours, tried several times to let [redacted] backup his data and to the Windows 7 reinstall to get rid of the Virus. In the several hours spent working on [redacted]s computer, [redacted] never told us about an image that could reinstall Windows 7, that might have been another option to us if we had known about the image. I could have backed his data up and reinstalled windows 7 and everything that goes along with that but [redacted] would not let us do that. I can send copies of my phone records if needed that will show the only voice contact I have had with [redacted] is on 1/25/15. Now [redacted] has texted us which again are still on my phone. One Text message said and I quote (WOW not only are you incompetent, you are a coward. I'll start a social media campaign today exposing you for the fraud that you are. Good luck bithch ) this was just one text that [redacted] sent to us. If this person had someone else fix his computer where is the other computer tech's work order? For all we know the virus is still on the computer! I had been trying to leave [redacted]s house for several hours. This was on Sunday 1/25/15. I charged [redacted] a $122.00 on Sunday for 4.5 hours of work according to our AZ Low CostComputer Repair work order. [redacted] gave me 2 Credit cards and both credit cards were DECLINED by First Data the Credit card processing company we use as stated on the work order. [redacted] than gave us a Debit card which was also DECLINED. At this point there was nothing I could do about getting paid, so [redacted]s wife wrote a check. Now we just had 2 credit cards & 1 debit card, all were DECLINED. I took the check from [redacted] ( A[redacted]s ###-###-####  ). Keep this in mind if I cash the check for $122.00 and the check bounces, I get charged $35.00 and [redacted] also get charged $35.00. [redacted] works for or runs A[redacted]s ###-###-#### this company is not a credited Revdex.com business. [redacted] should be managing his money better. Here it is 2/9/14 over 2 weeks ago this happened, and I still have NOT CASHED [redacted] (A[redacted]s ###-###-#### ) check yet! If [redacted] would check with his bank, [redacted] would find this out to be fact!  The solution to this problem is to have [redacted] check with his bank to see if the check had been cashed. I have the uncashed check from [redacted] in my office. As you can see from the work order [redacted] did sign the work order stating that all work was done to his satisfaction. [redacted] also signed off on the work order as to the 2 credit cards being DECLINED and thecheck we took from him. That check has never been cashed by AZ Low Cost Computer Repair Company. [redacted] also signed off to the right solution to getting his computer fixed. I have enclosed a copies Of the Uncashed Check & work order Thank You [redacted] CEO ###-###-#### Arizona Low Cost Computer Repair We Charge $35.00 1st hr $25.00 Every hr after! Tell us why here...

I am confused!  We uploaded the work order stated by  1) [redacted] (A[redacted]s ###-###-#### signed off stating that all work was done to [redacted] (A[redacted]s ###-###-#### satisfaction. 2)We also uploaded the .PDF showing both sides of the uncashed check! as evidence. Now with all the evidence on the table.  [redacted] (A[redacted]s ###-###-#### If we had done such a bad job on his computer. The Question Remain. 1) How come [redacted] (A[redacted]s ###-###-#### has not canceled the check in Question? 2) Dose [redacted] (A[redacted]s ###-###-#### even know how much money is even in the bank or account or what checks have cleared his bank. Again the facts are Az Low Cost computer Repair Never received compensation for  [redacted] (A[redacted]s ###-###-#### service call,  [redacted] (A[redacted]s ###-###-#### had 2-Credit cards and 1-Debit Card (DECLINED) this is the reason  [redacted] (A[redacted]s ###-###-####  check has never been cashed. If [redacted] would call his bank  [redacted] (A[redacted]s ###-###-####) would find this out! If you read  [redacted] (A[redacted]s ###-###-####) Last statement you would find that  [redacted] (A[redacted]s ###-###-####) has no Idea if the check had ever been cashed. [redacted] as a business owner should know how much money the company is worth. As for the email's [redacted] is talking about. Are coming from his complaint his filled with the Revdex.com. There have been no emails from AZ Low Cost Computer Repair to [redacted] after 1/25/15 from us!Here is the solution! With help from the Revdex.com. I will send the uncashed check to the Revdex.com and let the Revdex.com send [redacted] (A[redacted]s ###-###-####) the uncashed check. that way  [redacted] (A[redacted]s ###-###-####) can never say that AZ Low Cost Computer Repair. Never sent the uncashed check to [redacted] (A[redacted]s ###-###-####). We knew on 1/25/15 after working with  [redacted] (A[redacted]s ###-###-####) that we would not get paid to 4.5 hours of work. Even today we do not think the uncashed check is any good. so with the help from the Revdex.com we have no problem returning  [redacted] (A[redacted]s ###-###-####) check.   At Az Low Cost Computer Repair we get our new customers from our old customers. 100% new customers come from old customers. We only charge $35.00 1st hr & $25.00 every hr after 1st hour. We made our business on 100% customer satisfaction. Now with that in mind. We will also offer  [redacted] (A[redacted]s ###-###-####) a free 2hr computer checkup good for 60 days from today 2/18/15Thank You![redacted] CEO###-###-####

Customer’s Statement of the Problem:
He asked to "clean up" my computer in addition to getting the printer running again. His "clean up" resulted in my not being able to run off any statements I had previously been able to. In addition,
( [redacted]-Our response to [redacted] )
I setup the printer to the wireless router & than reloaded the printer on the computer but in order to get the wireless printer to work on the computer, I need to remove a lot of protection junk that was blocking the printer communication ports on the computer, keeping us from getting the printer to work, After we had done the printer was printing but advised her that she was out of ink on the printer, [redacted] asked if I had ink for her printer. I told we don't carry ink and she started to get upset with us.
Customer’s Statement of the Problem:
we had an 8:00 a.m. appointment; he showed up unapologetically at 7:40 a.m., worked until 8:55, then wrote on the exit slip he worked until 9:10 and charged for 1 1/2 hours. Then he insisted I sign the slip; I said I didn't want to sign the slip. He intimidated me into doing it, saying he would charge me 2 hours if I didn't sign it and say the work he had had done was satisfactory.
( [redacted]-Our response to [redacted] )
We pride our self on being on time and early, Our customer love to have us come early so they our not waiting and wondering when we are going to show up, Why she got upset with us for being early I don't get it. All our customer fill out our Work Orders same as any other business dose, Why she was giving us a had time I don't know, but she did. As you can see from the work order, [redacted] did sign the work order, after she wrote in the service tech notes, As you can see for yourself! On the work order in the service tech notes: [redacted] Wrote ( Did the work to our satisfaction and than she signed the work order). Note: Work Order Attached to this email. [redacted] was still us set with us beaning early, she only wanted to pay us for 1hr and not the 90min we worked, by all rights I could have charged her 2Hr's that is what [redacted] agreed to before I arrived to do work, But I always prorate the last hour, that is fair to the customer and us.
When I called him later in the day saying I couldn't print items I had previously been able to (even though the printer was working on basic word documents), he said it wasn't his problem and that he did the work he was supposed to. He said I would need to make another appointment, pay another fee and get him out again. In addition, he had recommended and removed my current search engine for another, not explaining I would lose all my bookmarks. This guy has very poor communication skills.
( [redacted]-Our response to [redacted] )
When she called 4 or 5 hours later, I sent 20+min on my cell phone trying to figure out the problem, I was tying to troubleshoot the problem to see if it could be fix over the phone for free, Like she Said in her complaint ( the printer was working on basic word documents ) [redacted] did not know how to communicate or troubleshoot the computer problem over the phone this is normal when you talk to IT Computer tech as you all know very well , So with that in mine, [redacted] computer was printing and [redacted] had put new ink in the printer, She was having problems printing document from the internet, I had told her that could be the way you are printing but I knew I was going nowhere, so we offered to setup anointment for training, In the computer world printing from a computer is one thing, Printing from the internet was another , as everyone knows, due to all the changes coming from Microsoft, When you rely on the customer to be your hands & eyes over the phone troubleshooting, we are going the have communication skill problem, She hast to understand How & Why we were asking ques.
.
When I said I planned to report him to PORA, he said I couldn't because I lived in Sun City.
( [redacted]-Our response to [redacted] )
PORA is the Sun City West Home Owners association, Sun City has a Different Home owners association
His customer service skills were horrible and I believe he took programs off my computer that make it impossible for me to some functions I badly need to do. However, I am afraid to have him back for fear he may do more damage out of retribution.
Complaint ( [redacted]-Our response to [redacted] )
If you way the evidence, the evidence ways for it self!
In conclusion:
1) We did not overcharge [redacted] $48.00 for computer repairs is a fair & honest price to charge for 90min work.
2) She is clearly upset about us binning early for the appointment, There was no reason for to get upset.

3) [redacted] is snow bird, This was the only computer she had with her, She filled out the Revdex.com complaint form with the computer we fixed for her.
4) [redacted] said she could print word Documents, This tells you the printer was working fine
5) [redacted] language in this complaint, is clearly someone not thinking straight
6) [redacted] clearly signed & Wrote ( Did the work to our satisfaction and than she signed the work order )
Thank You!
AZ Low Cost Computer Repair
602-320-1979
[email protected]
$35.00 1st hour / $25.00 every hour after 1st hour
All Computers Fixed In Your Home!
Tablet & Smartphone setup & Training
GET PAID! $20.00
For Computer Referrals
Make Money! Get Your computer Fixed for Free!
After Computer referral is Paid! Computer Is Fixed For Free!
Ask Us How To Do It!

On 1/25/15 I had gone to [redacted] (A[redacted]s ###-###-####) to remove a virus on the computer. [redacted] had told me that he had one other computer tech out to remove the virus off his computer and that computer tech also came to the same conclusion as I did. The only way...

to guarantee the virus was gone, was to do a complete Windows 7 reinstall. [redacted] also told us that he had been fighting this virus for 4 months, with no results on removing the virus from his computer. [redacted] did have 4 to 5 so called Virus protections running on his computer and none of them were removing the virus from his computer. No! Virus protection is bad. Too much Virus protections is bad, all you need is 1 virus protection that protects against viruses to protect the computer. Not 4 to 5 virus protection that [redacted] had on the computer. I knew what I needed to do in the 1st hour, but [redacted] refused to let us do the job he called us for. At that point there nothing we could do. When the customer does not like the outcome of 2 different computer techs conclusions but [redacted] would not let us leave so we kept trying to get rid of the Virus. After [redacted] had looked on the internet for his own solution, [redacted] google searched the Virus and everyone on the internet was saying the same thing, this virus could not be removed, without doing a Windows 7 reinstall. [redacted] would not accept the internet solution and then [redacted] foundwhat he thought was an internet solution. I was working & getting paid by the hour from [redacted]. I was getting Paid $35.00 1st Hour & $25.00 every Hour after 1st Hour. We have an A Rating with the Revdex.com. [redacted] would not make the decision to try the so called Internet Fix. [redacted] wanted us to make the decision. I asked [redacted] if he had all his files backed up. [redacted] said he was backing up to some kind of offsite Storage Company. I asked [redacted] if he could guarantee that the virus had not been backed up to the offsite storage company and [redacted] could not guarantee me of that. At this point there was nothing we could do to help [redacted] until he was willing to back up his Data to an External Hard Drive to do the Windows 7 reinstall. We were there several hours, tried several times to let [redacted] backup his data and to the Windows 7 reinstall to get rid of the Virus. In the several hours spent working on [redacted]s computer, [redacted] never told us about an image that could reinstall Windows 7, that might have been another option to us if we had known about the image. I could have backed his data up and reinstalled windows 7 and everything that goes along with that but [redacted] would not let us do that. I can send copies of my phone records if needed that will show the only voice contact I have had with [redacted] is on 1/25/15. Now [redacted] has texted us which again are still on my phone. One Text message said and I quote (WOW not only are you incompetent, you are a coward. I'll start a social media campaign today exposing you for the fraud that you are. Good luck bithch ) this was just one text that [redacted] sent to us. If this person had someone else fix his computer where is the other computer tech's work order? For all we know the virus is still on the computer! I had been trying to leave [redacted]s house for several hours. This was on Sunday 1/25/15. I charged [redacted] a $122.00 on Sunday for 4.5 hours of work according to our AZ Low CostComputer Repair work order. [redacted] gave me 2 Credit cards and both credit cards were DECLINED by First Data the Credit card processing company we use as stated on the work order. [redacted] than gave us a Debit card which was also DECLINED. At this point there was nothing I could do about getting paid, so [redacted]s wife wrote a check. Now we just had 2 credit cards & 1 debit card, all were DECLINED. I took the check from [redacted] ( A[redacted]s ###-###-####  ). Keep this in mind if I cash the check for $122.00 and the check bounces, I get charged $35.00 and [redacted] also get charged $35.00. [redacted] works for or runs A[redacted]s ###-###-#### this company is not a credited Revdex.com business. [redacted] should be managing his money better. Here it is 2/9/14 over 2 weeks ago this happened, and I still have NOT CASHED [redacted] (A[redacted]s ###-###-#### ) check yet! If [redacted] would check with his bank, [redacted] would find this out to be fact!  The solution to this problem is to have [redacted] check with his bank to see if the check had been cashed. I have the uncashed check from [redacted] in my office. As you can see from the work order [redacted] did sign the work order stating that all work was done to his satisfaction. [redacted] also signed off on the work order as to the 2 credit cards being DECLINED and thecheck we took from him. That check has never been cashed by AZ Low Cost Computer Repair Company. [redacted] also signed off to the right solution to getting his computer fixed. I have enclosed a copies Of the Uncashed Check & work order Thank You [redacted] CEO ###-###-#### Arizona Low Cost Computer Repair We Charge $35.00 1st hr $25.00 Every hr after! Tell us why here...

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

While I was unhappy about the business's early arrival (7:40 for and 8:00 a.m. appointment), this was not the "meat" of my complaint.  I have since joined the Computer Club and obtained help where I learned this tech removed my Adobe Acrobat which prevented me from printing any PDF files and also removed all my "ad blockers" which now causes me to deal with all kinds of unwanted pop-up ads.  In addition, he removed "Firefox" as my internet search engine which contained all my bookmarks, saying that Explorer is superior to Firefox.  I have had re-install most of what he had taken off.  I have also learned Firefox is superior to Explorer.

I believe that his derogatory remarks about me in his response says more about his lack of professionalism than any of the other behaviors I might document.  However, I must again dispute his ability to tell time.  He spent an hour and ten minutes with me, not anywhere near an hour and a half and some of that time was discussing my reluctance (at first refusal until he threatened to charge me for a full two hours) to sign off on his work.  I did not want to sign off on approval of his work but I felt he held me hostage because he threatened he would charge me two hours if I refused to sign.  As for his spending 20 additional minutes on the phone with me, our conversation lasted eight minutes at the most.  I can look up on my cell phone records and document the length of the conversation, as he probably can.  It certainly was not 20 minutes.  

Any time a company holds a client hostage to sign off on approval, threatening to charge more for the service if the sign-off does not occur,  as happened with AZ Low Cost Computer Repair, I feel they need to be reported to Revdex.com and that the Revdex.com needs to take appropriate action.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

While I was unhappy about the business's early arrival (7:40 for and 8:00 a.m. appointment), this was not the "meat" of my complaint.  I have since joined the Computer Club and obtained help where I learned this tech removed my Adobe Acrobat which prevented me from printing any PDF files and also removed all my "ad blockers" which now causes me to deal with all kinds of unwanted pop-up ads.  In addition, he removed "Firefox" as my internet search engine which contained all my bookmarks, saying that Explorer is superior to Firefox.  I have had re-install most of what he had taken off.  I have also learned Firefox is superior to Explorer.

I believe that his derogatory remarks about me in his response says more about his lack of professionalism than any of the other behaviors I might document.  However, I must again dispute his ability to tell time.  He spent an hour and ten minutes with me, not anywhere near an hour and a half and some of that time was discussing my reluctance (at first refusal until he threatened to charge me for a full two hours) to sign off on his work.  I did not want to sign off on approval of his work but I felt he held me hostage because he threatened he would charge me two hours if I refused to sign.  As for his spending 20 additional minutes on the phone with me, our conversation lasted eight minutes at the most.  I can look up on my cell phone records and document the length of the conversation, as he probably can.  It certainly was not 20 minutes.  

Any time a company holds a client hostage to sign off on approval, threatening to charge more for the service if the sign-off does not occur,  as happened with AZ Low Cost Computer Repair, I feel they need to be reported to Revdex.com and that the Revdex.com needs to take appropriate action.

On 1/25/15 I had gone to [redacted] (A[redacted]s ###-###-####) to remove a virus on the computer. [redacted] had told me that he had one other computer tech out to remove the virus off his computer and that computer tech also came to the same conclusion as I did. The only way...

to guarantee the virus was gone, was to do a complete Windows 7 reinstall. [redacted] also told us that he had been fighting this virus for 4 months, with no results on removing the virus from his computer. [redacted] did have 4 to 5 so called Virus protections running on his computer and none of them were removing the virus from his computer. No! Virus protection is bad. Too much Virus protections is bad, all you need is 1 virus protection that protects against viruses to protect the computer. Not 4 to 5 virus protection that [redacted] had on the computer. I knew what I needed to do in the 1st hour, but [redacted] refused to let us do the job he called us for. At that point there nothing we could do. When the customer does not like the outcome of 2 different computer techs conclusions but [redacted] would not let us leave so we kept trying to get rid of the Virus. After [redacted] had looked on the internet for his own solution, [redacted] google searched the Virus and everyone on the internet was saying the same thing, this virus could not be removed, without doing a Windows 7 reinstall. [redacted] would not accept the internet solution and then [redacted] foundwhat he thought was an internet solution. I was working & getting paid by the hour from [redacted]. I was getting Paid $35.00 1st Hour & $25.00 every Hour after 1st Hour. We have an A Rating with the Revdex.com. [redacted] would not make the decision to try the so called Internet Fix. [redacted] wanted us to make the decision. I asked [redacted] if he had all his files backed up. [redacted] said he was backing up to some kind of offsite Storage Company. I asked [redacted] if he could guarantee that the virus had not been backed up to the offsite storage company and [redacted] could not guarantee me of that. At this point there was nothing we could do to help [redacted] until he was willing to back up his Data to an External Hard Drive to do the Windows 7 reinstall. We were there several hours, tried several times to let [redacted] backup his data and to the Windows 7 reinstall to get rid of the Virus. In the several hours spent working on [redacted]s computer, [redacted] never told us about an image that could reinstall Windows 7, that might have been another option to us if we had known about the image. I could have backed his data up and reinstalled windows 7 and everything that goes along with that but [redacted] would not let us do that. I can send copies of my phone records if needed that will show the only voice contact I have had with [redacted] is on 1/25/15. Now [redacted] has texted us which again are still on my phone. One Text message said and I quote (WOW not only are you incompetent, you are a coward. I'll start a social media campaign today exposing you for the fraud that you are. Good luck bithch ) this was just one text that [redacted] sent to us. If this person had someone else fix his computer where is the other computer tech's work order? For all we know the virus is still on the computer! I had been trying to leave [redacted]s house for several hours. This was on Sunday 1/25/15. I charged [redacted] a $122.00 on Sunday for 4.5 hours of work according to our AZ Low CostComputer Repair work order. [redacted] gave me 2 Credit cards and both credit cards were DECLINED by First Data the Credit card processing company we use as stated on the work order. [redacted] than gave us a Debit card which was also DECLINED. At this point there was nothing I could do about getting paid, so [redacted]s wife wrote a check. Now we just had 2 credit cards & 1 debit card, all were DECLINED. I took the check from [redacted] ( A[redacted]s ###-###-####  ). Keep this in mind if I cash the check for $122.00 and the check bounces, I get charged $35.00 and [redacted] also get charged $35.00. [redacted] works for or runs A[redacted]s ###-###-#### this company is not a credited Revdex.com business. [redacted] should be managing his money better. Here it is 2/9/14 over 2 weeks ago this happened, and I still have NOT CASHED [redacted] (A[redacted]s ###-###-#### ) check yet! If [redacted] would check with his bank, [redacted] would find this out to be fact!  The solution to this problem is to have [redacted] check with his bank to see if the check had been cashed. I have the uncashed check from [redacted] in my office. As you can see from the work order [redacted] did sign the work order stating that all work was done to his satisfaction. [redacted] also signed off on the work order as to the 2 credit cards being DECLINED and thecheck we took from him. That check has never been cashed by AZ Low Cost Computer Repair Company. [redacted] also signed off to the right solution to getting his computer fixed. I have enclosed a copies Of the Uncashed Check & work order Thank You [redacted] CEO ###-###-#### Arizona Low Cost Computer Repair We Charge $35.00 1st hr $25.00 Every hr after! Tell us why here...

I am confused!  We uploaded the work order stated by  1) [redacted] (A[redacted]s ###-###-#### signed off stating that all work was done to [redacted] (A[redacted]s ###-###-#### satisfaction. 2)We also uploaded the .PDF showing both sides of the uncashed check! as evidence. Now with all the evidence on the table.  [redacted] (A[redacted]s ###-###-#### If we had done such a bad job on his computer. The Question Remain. 1) How come [redacted] (A[redacted]s ###-###-#### has not canceled the check in Question? 2) Dose [redacted] (A[redacted]s ###-###-#### even know how much money is even in the bank or account or what checks have cleared his bank. Again the facts are Az Low Cost computer Repair Never received compensation for  [redacted] (A[redacted]s ###-###-#### service call,  [redacted] (A[redacted]s ###-###-#### had 2-Credit cards and 1-Debit Card (DECLINED) this is the reason  [redacted] (A[redacted]s ###-###-####  check has never been cashed. If [redacted] would call his bank  [redacted] (A[redacted]s ###-###-####) would find this out! If you read  [redacted] (A[redacted]s ###-###-####) Last statement you would find that  [redacted] (A[redacted]s ###-###-####) has no Idea if the check had ever been cashed. [redacted] as a business owner should know how much money the company is worth. As for the email's [redacted] is talking about. Are coming from his complaint his filled with the Revdex.com. There have been no emails from AZ Low Cost Computer Repair to [redacted] after 1/25/15 from us!Here is the solution! With help from the Revdex.com. I will send the uncashed check to the Revdex.com and let the Revdex.com send [redacted] (A[redacted]s ###-###-####) the uncashed check. that way  [redacted] (A[redacted]s ###-###-####) can never say that AZ Low Cost Computer Repair. Never sent the uncashed check to [redacted] (A[redacted]s ###-###-####). We knew on 1/25/15 after working with  [redacted] (A[redacted]s ###-###-####) that we would not get paid to 4.5 hours of work. Even today we do not think the uncashed check is any good. so with the help from the Revdex.com we have no problem returning  [redacted] (A[redacted]s ###-###-####) check.   At Az Low Cost Computer Repair we get our new customers from our old customers. 100% new customers come from old customers. We only charge $35.00 1st hr & $25.00 every hr after 1st hour. We made our business on 100% customer satisfaction. Now with that in mind. We will also offer  [redacted] (A[redacted]s ###-###-####) a free 2hr computer checkup good for 60 days from today 2/18/15Thank You![redacted] CEO###-###-####

Customer’s Statement of the Problem:
He asked to "clean up" my computer in addition to getting the printer running again. His "clean up" resulted in my not being able to run off any statements I had previously been able to. In addition,
( [redacted]-Our response to [redacted] )
I setup the printer to the wireless router & than reloaded the printer on the computer but in order to get the wireless printer to work on the computer, I need to remove a lot of protection junk that was blocking the printer communication ports on the computer, keeping us from getting the printer to work, After we had done the printer was printing but advised her that she was out of ink on the printer, [redacted] asked if I had ink for her printer. I told we don't carry ink and she started to get upset with us.
Customer’s Statement of the Problem:
we had an 8:00 a.m. appointment; he showed up unapologetically at 7:40 a.m., worked until 8:55, then wrote on the exit slip he worked until 9:10 and charged for 1 1/2 hours. Then he insisted I sign the slip; I said I didn't want to sign the slip. He intimidated me into doing it, saying he would charge me 2 hours if I didn't sign it and say the work he had had done was satisfactory.
( [redacted]-Our response to [redacted] )
We pride our self on being on time and early, Our customer love to have us come early so they our not waiting and wondering when we are going to show up, Why she got upset with us for being early I don't get it. All our customer fill out our Work Orders same as any other business dose, Why she was giving us a had time I don't know, but she did. As you can see from the work order, [redacted] did sign the work order, after she wrote in the service tech notes, As you can see for yourself! On the work order in the service tech notes: [redacted] Wrote ( Did the work to our satisfaction and than she signed the work order). Note: Work Order Attached to this email. [redacted] was still us set with us beaning early, she only wanted to pay us for 1hr and not the 90min we worked, by all rights I could have charged her 2Hr's that is what [redacted] agreed to before I arrived to do work, But I always prorate the last hour, that is fair to the customer and us.
When I called him later in the day saying I couldn't print items I had previously been able to (even though the printer was working on basic word documents), he said it wasn't his problem and that he did the work he was supposed to. He said I would need to make another appointment, pay another fee and get him out again. In addition, he had recommended and removed my current search engine for another, not explaining I would lose all my bookmarks. This guy has very poor communication skills.
( [redacted]-Our response to [redacted] )
When she called 4 or 5 hours later, I sent 20+min on my cell phone trying to figure out the problem, I was tying to troubleshoot the problem to see if it could be fix over the phone for free, Like she Said in her complaint ( the printer was working on basic word documents ) [redacted] did not know how to communicate or troubleshoot the computer problem over the phone this is normal when you talk to IT Computer tech as you all know very well , So with that in mine, [redacted] computer was printing and [redacted] had put new ink in the printer, She was having problems printing document from the internet, I had told her that could be the way you are printing but I knew I was going nowhere, so we offered to setup anointment for training, In the computer world printing from a computer is one thing, Printing from the internet was another , as everyone knows, due to all the changes coming from Microsoft, When you rely on the customer to be your hands & eyes over the phone troubleshooting, we are going the have communication skill problem, She hast to understand How & Why we were asking ques.
.
When I said I planned to report him to PORA, he said I couldn't because I lived in Sun City.
( [redacted]-Our response to [redacted] )
PORA is the Sun City West Home Owners association, Sun City has a Different Home owners association
His customer service skills were horrible and I believe he took programs off my computer that make it impossible for me to some functions I badly need to do. However, I am afraid to have him back for fear he may do more damage out of retribution.
Complaint ( [redacted]-Our response to [redacted] )
If you way the evidence, the evidence ways for it self!
In conclusion:
1) We did not overcharge [redacted] $48.00 for computer repairs is a fair & honest price to charge for 90min work.
2) She is clearly upset about us binning early for the appointment, There was no reason for to get upset.

3) [redacted] is snow bird, This was the only computer she had with her, She filled out the Revdex.com complaint form with the computer we fixed for her.
4) [redacted] said she could print word Documents, This tells you the printer was working fine
5) [redacted] language in this complaint, is clearly someone not thinking straight
6) [redacted] clearly signed & Wrote ( Did the work to our satisfaction and than she signed the work order )
Thank You!
AZ Low Cost Computer Repair
602-320-1979
[email protected]
$35.00 1st hour / $25.00 every hour after 1st hour
All Computers Fixed In Your Home!
Tablet & Smartphone setup & Training
GET PAID! $20.00
For Computer Referrals
Make Money! Get Your computer Fixed for Free!
After Computer referral is Paid! Computer Is Fixed For Free!
Ask Us How To Do It!

Bill Mason Head tech for Az Low Cost Computer Repair is very Honest, Reliable, Friendly, Dependable to get the computer fixed right the 1st time. always there when you need him on time.

This

conversation is very interesting.

Again the issues were we fixed her computer to her

satisfaction according to [redacted] & the work order she signed without

help from us. The computer was cleaned up, the printer was fixed! I checked my

cell phone record and it was a little over 20min, but that is not here or

there, most computer company's start out at least $50.00 per hour and go up,

see different rates below the Firefox! We charged her 48.00 for 90min. Our

price was fair to us and her. We normally charge $35.00 1st hour & $25.00

every hour after 1st hour. We offered Carolyn to set up an

appointment to come back to her apartment to train her during our 20+min cell

phone conversation. As [redacted] said in her response, she joined the computer

club to learn how to use here computer. This is no difference than what we

offered her to do on our 20min cell phone conversation. This also confirms her

computer skills & knowledge. See Below for Firefox Security issues. This is

straight from Firefox website. [redacted] gave me permission to remove

Firefox from her computer. If you look through Carolyn's complaint, you will

see here true nature. If we were holding [redacted] hostage why did she

not call the Sherriff or Police and file a complaint, with them. There has

been no complaint filled with any law enforcement agency. This whole thing

does not make any sense. She is arguing over 90min of our time for $48.00.

I don't get it, printer works, computer works, she is sill upset about 90min

& $48.00. On the work order attached to this complaint she did write on the

work order & she signed it. [redacted] said she never signed the work

order! but she did! This is a good example of a customer that is never

satisfied with anyone who might do work for her. [redacted] is looking for no

resolution to her issues. [redacted] is looking to put a black mark on a very good

& highly rated honest computer repair company. This is not right or

just! So AZ Low Cost Computer Repair Company would like to take

the first step to a resolution!

 

Here is what we will do for [redacted] in good Faith!

1) We will give her 1 hour of computer in home support for free!

This could be in the form of training or computer repair, parts would not be

included.

That is a $35.00 1 hour value to her! 

2) All we ask is that she fill out our work order form before we do any work.

 

This is Directly From Firefox Web Site!

 https://www.mozilla.org/security/known-vulnerabilities/firefox36.html

 Impact key:Critical: Vulnerability can be used to run attacker code and

install software, requiring no user interaction beyond normal browsing. High:

Vulnerability can be used to gather sensitive data from sites in other windows

or inject data or code into those sites, requiring no more than normal browsing

actions. Moderate: Vulnerabilities that would otherwise be High or Critical

except they only work in uncommon non-default configurations or require the

user to perform complicated and/or unlikely steps. Low: Minor security

vulnerabilities such as Denial of Service attacks, minor data leaks, or spoofs.

(Undetectable spoofs of SSL indicia would have "High" impact because

those are generally used to steal sensitive data intended for other sites.)

Fixed in Firefox 3.6.28MFSA 2012-19 Miscellaneous memory safety hazards

(rv:11.0/ rv:10.0.3 / rv:1.9.2.28)

MFSA 2012-16 Escalation of privilege with Javascript: URL as home page

MFSA 2012-14 SVG issues found with Address Sanitizer

MFSA 2012-13 XSS with Drag and Drop and Javascript: URL

MFSA 2011-55 nsSVGValue out-of-bounds access

Fixed in Firefox 3.6.27MFSA 2012-11 libpng integer overflow Fixed in Firefox

3.6.26MFSA 2012-08 Crash with malformed embedded XSLT stylesheets

MFSA 2012-07 Potential Memory Corruption When Decoding Ogg Vorbis files

MFSA 2012-04 Child nodes from nsDOMAttribute still accessible after removal of

nodes

MFSA 2012-02 Overly permissive IPv6 literal syntax

MFSA 2012-01 Miscellaneous memory safety hazards (rv:10.0/ rv:1.9.2.26)

Fixed in Firefox 3.6.25MFSA 2011-59 .jar not treated as executable in Firefox

3.6 on Mac

Fixed in Firefox 3.6.24MFSA 2011-49 Memory corruption while profiling using

Firebug

MFSA 2011-47 Potential XSS against sites using Shift-JIS

MFSA 2011-46 loadSubScript unwraps XPCNativeWrapper scope parameter (1.9.2

branch)

Fixed in Firefox 3.6.23MFSA 2011-40 Code installation through holding down

Enter

MFSA 2011-39 Defense against multiple Location headers due to CRLF Injection

MFSA 2011-38 XSS via plugins and shadowed window.location object

MFSA 2011-37 Integer underflow when using JavaScript RegExp

MFSA 2011-36 Miscellaneous memory safety hazards (rv:7.0 / rv:1.9.2.23)

Fixed in Firefox 3.6.22MFSA 2011-35 Additional protection against fraudulent

DigiNotar certificates

Fixed in Firefox 3.6.21MFSA 2011-34 Protection against fraudulent DigiNotar

certificates

Fixed in Firefox 3.6.20MFSA 2011-30 Security issues addressed in Firefox 3.6.20

Fixed in Firefox 3.6.19Firefox 3.6.19 addresses promblems with recent Mac OS X

releases. It does not contain security fixes.Fixed in Firefox 3.6.18MFSA

2011-24 Cookie isolation error

MFSA 2011-23 Multiple dangling pointer vulnerabilities

MFSA 2011-22 Integer overflow and arbitrary code execution in

Array.reduceRight()

MFSA 2011-21 Memory corruption due to multipart/x-mixed-replace images

MFSA 2011-20 Use-after-free vulnerability when viewing XUL document with script

disabled

MFSA 2011-19 Miscellaneous memory safety hazards (rv:3.0/1.9.2.18)

Fixed in Firefox 3.6.17MFSA 2011-18 XSLT generate-id() function heap address

leak

MFSA 2011-16 Directory traversal in resource: protocol

MFSA 2011-15 Escalation of privilege through Java Embedding Plugin

MFSA 2011-14 Information stealing via form history

MFSA 2011-13 Multiple dangling pointer vulnerabilities

MFSA 2011-12 Miscellaneous memory safety hazards (rv:2.0.1/ 1.9.2.17/ 1.9.1.19)

Fixed in Firefox 3.6.16MFSA 2011-11 Update to HTTPS certificate blacklist

Fixed in Firefox 3.6.14MFSA 2011-10 CSRF risk with plugins and 307 redirects

MFSA 2011-09 Crash caused by corrupted JPEG image

MFSA 2011-08 ParanoidFragmentSink allows javascript: URLs in chrome documents

MFSA 2011-07 Memory corruption during text run construction (Windows)

MFSA 2011-06 Use-after-free error using Web Workers

MFSA 2011-05 Buffer overflow in JavaScript atom map

MFSA 2011-04 Buffer overflow in JavaScript upvarMap

MFSA 2011-03 Use-after-free error in JSON.stringify

MFSA 2011-02 Recursive eval call causes confirm dialogs to evaluate to true

MFSA 2011-01 Miscellaneous memory safety hazards (rv:1.9.2.14/ 1.9.1.17)

Fixed in Firefox 3.6.13MFSA 2010-84 XSS hazard in multiple character encodings

MFSA 2010-83 Location bar SSL spoofing using network error page

MFSA 2010-82 Incomplete fix for CVE-2010-0179

MFSA 2010-81 Integer overflow vulnerability in NewIdArray

MFSA 2010-80 Use-after-free error with nsDOMAttribute MutationObserver

MFSA 2010-79 Java security bypass from LiveConnect loaded via data: URL meta

refresh

MFSA 2010-78 Add support for OTS font sanitizer

MFSA 2010-77 Crash and remote code execution using HTML tags inside a XUL tree

MFSA 2010-76 Chrome privilege escalation with window.open and <isindex>

element

MFSA 2010-75 Buffer overflow while line breaking after document.write with long

string

MFSA 2010-74 Miscellaneous memory safety hazards (rv:1.9.2.13/ 1.9.1.16)

Fixed in Firefox 3.6.12MFSA 2010-73 Heap buffer overflow mixing document.write

and DOM insertion

Fixed in Firefox 3.6.11MFSA 2010-72 Insecure Diffie-Hellman key exchange

MFSA 2010-71 Unsafe library loading vulnerabilities

MFSA 2010-70 SSL wildcard certificate matching IP addresses

MFSA 2010-69 Cross-site information disclosure via modal calls

MFSA 2010-68 XSS in gopher parser when parsing hrefs

MFSA 2010-67 Dangling pointer vulnerability in LookupGetterOrSetter

MFSA 2010-66 Use-after-free error in nsBarProp

MFSA 2010-65 Buffer overflow and memory corruption using document.write

MFSA 2010-64 Miscellaneous memory safety hazards (rv:1.9.2.11/ 1.9.1.14)

Fixed in Firefox 3.6.9MFSA 2010-63 Information leak via XMLHttpRequest

statusText

MFSA 2010-62 Copy-and-paste or drag-and-drop into designMode document allows

XSS

MFSA 2010-61 UTF-7 XSS by overriding document charset using <object> type

attribute

MFSA 2010-59 SJOW creates scope chains ending in outer object

MFSA 2010-58 Crash on Mac using fuzzed font in data: URL

MFSA 2010-57 Crash and remote code execution in normalizeDocument

MFSA 2010-56 Dangling pointer vulnerability in nsTreeContentView

MFSA 2010-55 XUL tree removal crash and remote code execution

MFSA 2010-54 Dangling pointer vulnerability in nsTreeSelection

MFSA 2010-53 Heap buffer overflow in nsTextFrameUtils::TransformText

MFSA 2010-52 Windows XP DLL loading vulnerability

MFSA 2010-51 Dangling pointer vulnerability using DOM plugin array

MFSA 2010-50 Frameset integer overflow vulnerability

MFSA 2010-49 Miscellaneous memory safety hazards (rv:1.9.2.9/ 1.9.1.12)

Fixed in Firefox 3.6.8MFSA 2010-48 Dangling pointer crash regression from

plugin parameter array fix

Fixed in Firefox 3.6.7MFSA 2010-47 Cross-origin data leakage from script

filename in error messages

MFSA 2010-46 Cross-domain data theft using CSS

MFSA 2010-45 Multiple location bar spoofing vulnerabilities

MFSA 2010-44 Characters mapped to U+FFFD in 8 bit encodings cause subsequent

character to vanish

MFSA 2010-43 Same-origin bypass using canvas context

MFSA 2010-42 Cross-origin data disclosure via Web Workers and importScripts

MFSA 2010-41 Remote code execution using malformed PNG image

MFSA 2010-40 nsTreeSelection dangling pointer remote code execution vulnerability

MFSA 2010-39 nsCSSValue::Array index integer overflow

MFSA 2010-38 Arbitrary code execution using SJOW and fast native function

MFSA 2010-37 Plugin parameter EnsureCachedAttrParamArrays remote code execution

vulnerability

MFSA 2010-36 Use-after-free error in NodeIterator

MFSA 2010-35 DOM attribute cloning remote code execution vulnerability

MFSA 2010-34 Miscellaneous memory safety hazards (rv:1.9.2.7/ 1.9.1.11)

Fixed in Firefox 3.6.4MFSA 2010-33 User tracking across sites using

Math.random()

MFSA 2010-32 Content-Disposition: attachment ignored if Content-Type: multipart

also present

MFSA 2010-31 focus() behavior can be used to inject or steal keystrokes

MFSA 2010-30 Integer Overflow in XSLT Node Sorting

MFSA 2010-29 Heap buffer overflow in nsGenericDOMDataNode::SetTextInternal

MFSA 2010-28 Freed object reuse across plugin instances

MFSA 2010-26 Crashes with evidence of memory corruption (rv:1.9.2.4/ 1.9.1.10)

Fixed in Firefox 3.6.3'MFSA 2010-25 Re-use of freed object due to scope

confusion

Fixed in Firefox 3.6.2MFSA 2010-24 XMLDocument::load() doesn't check

nsIContentPolicy

MFSA 2010-23 Image src redirect to mailto: URL opens email editor

MFSA 2010-22 Update NSS to support TLS renegotiation indication

MFSA 2010-20 Chrome privilege escalation via forced URL drag and drop

MFSA 2010-19 Dangling pointer vulnerability in nsPluginArray

MFSA 2010-18 Dangling pointer vulnerability in nsTreeContentView

MFSA 2010-16 Crashes with evidence of memory corruption (rv:1.9.2.2/ 1.9.1.9/

1.9.0.19)

MFSA 2010-15 Asynchronous Auth Prompt attaches to wrong window

MFSA 2010-14 Browser chrome defacement via cached XUL stylesheets

MFSA 2010-13 Content policy bypass with image preloading

MFSA 2010-12 XSS using addEventListener and setTimeout on a wrapped object

MFSA 2010-11 Crashes with evidence of memory corruption (rv:1.9.2.2/ 1.9.1.8/

1.9.0.18)

MFSA 2010-10 XSS via plugins and unprotected Location object

MFSA 2010-09 Deleted frame reuse in multipart/x-mixed-replace image

MFSA 2010-08 WOFF heap corruption due to integer overflow

There was no Firefox 3.6.1 release.Fixed in Firefox 3.6MFSA 2010-05 XSS hazard

using SVG document and binary Content-Type

MFSA 2010-04 XSS due to window.dialogArguments being readable cross-domain

MFSA 2010-03 Use-after-free crash in HTML parser

MFSA 2010-02 Web Worker Array Handling Heap Corruption Vulnerability

MFSA 2010-01 Crashes with evidence of memory corruption (rv:1.9.1.8/ 1.9.0.18)

 

Here are some computer repair rates:

Geek Squad Unlimited Virus Removals

Only applies to PCs and Macs.

($199.99 Value) 

Sun City Computer Repair

$99/hr

Most computer company's will not post their prices online for all to see!

 

When we go to a customers home or business know right away what we charge

per hour. Our prices are marked on the side of our cars, business card and

on our website

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If the check for $122.00 has not been cashed, I want it returned. If it has been cashed, I want a reimbursement for the total amount. We would also like Bill and AZ Low Cost Computer Repair to stop sending us emails pandering for work.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]I would like to ask that the business provide the paper where I signed off on his work; it will show that I qualified my statement.  I added words after my signature stating I had doubts about the work.  The business is being dishonest about the time spent at my home.  I do not want the business back in my home working again on my computer, knowing the significant damage that was done the first time.  More than anything, I want a black mark on this company's name for the bad service provided, the way in which he coerced me into signing off on the work completion slip, and the unprofessional behavior.  I don't care about the money.  I simply think companies  like this should not be in business taking advantage of people and providing substandard service.  He messed up my computer so much by removing programs (Adobe and ad blockers) and then charged me for an hour and a half service when he provided an hour and ten minutes, then, when I resisted signing the slip, threatened to charge me two hours if I failed to sign it.  That is intimidation in my book.  I don't want another consumer to be hurt by this company.

[redacted], owner of the above listed company, came to my home on the 24th of August. Told me that my computer was obsolete and that I needed a new laptop. He just happened to have one in the his car that cost him 229.00 from Dell and he charged me 600 dollars for mine. Then he charged me 100.00 to program the laptop. He left after a little over an hour and before he could get out of Sun City West the computer quit working. All of the writing on the compute went to real tiny letters. You couldn't see what it said. I called the tech to tell him to come back and fix it and he told me that I would have to pay him to come back. Never mind that I had just given him 600 dollars and the computer was already useless to me. He told me that it was a soft ware problem. I think the problem was his greed and arrogance. I urge anyone not to use this business. We are all at the mercy of people like him. I hope this saves someone from not having to endure what I went through.

I have been a customer of Az. Low Cost Computer Repair for about four years now. He has always been on time and many times 10 to 15 minutes early. He has always fixed any problems quickly and with lasting results. Here in Sun City West I recommend this service to as many people as I can, in fact just in my immediate area he has many repeat customers. His prices are very reasonable and fair. I give this company A+ for all he does.
[redacted] C. [redacted]

He does great work and stands behind it!!!!! JB

Bill M[redacted] is a reputable, diligent, knowledgeable person. I would trust him with anything. It is a pleasure working with him for he is sensitive & respectful always, very aware of each individual's needs.