AZUMA Leasing

Complaint: [redacted] I am rejecting this response because:I'm sorry but what [redacted] wrote is a statementI was home all day when they were originally supposed to pick up the appliancesI called their office later in the day around or pmThe lady on the phone who works for Azuma noted that they cancelled the pick up due to MY apartment complex not communicating with their office for the key release, they never came to my apartmentI am aware of the money and I am supposed to get back $I just think this company can do a lot better job of not lying to it's customers or better yet the Revdex.com to try to look good and not have a bad reputation Regards, [redacted] ***

Relocating and moving is an overwhelming task that requires a great deal of time and effort Securing new living arrangements, changing of address, scheduling cable/internet hook-up, hiring movers, setting up water/sewer etc The list goes on and on Working with Azuma on the most simple of these task --- renting a washer and dryer --- proves to be the most frustrating and painful Without question or doubt Azuma is the most consumer unfriendly organization I have EVER experienced This included government organizations Not a flattering commentary The only thing they have done well is get apartment complexes to recommend The website does not work You spend time completing your application --- and then problems begins so you must call The call reps seem to be doing the best they can but Azuma has make the experience far from helpful Information is inconsistent, convoluted, and unhelpful There are constant redundancies I am not sure how Azuma has taken something so simple as applying and paying for a washer and dryer rental and made it so complicated and frustrating That they have done well What should have taken me minutes took well over an hour of frustration Based upon this experience here are my unfortunate conclusions: - A consumer cannot have confidence in Azuma doing their job The consumer must over-function for their under-functioning The consumer must micromanage the process Do not expect things to go smooth and be easy And, you as the consumer will be responsible for making it work - Azuma simply does not care They have no interest in being consumer friendly They have no concerns about the problem that continue to occur They do not care about the inconvenience and frustration they cause They must have a captive audience in terms of consumer because they sure do not feel a need to see customer as customers - Azuma goes to great lengths to ensure you do your part of the agreement (fees and potential fees) but they have no interest in doing their part Those in charge of Azuma should be embarrassed Absolutely embarrassed In one word....JOKE

I had this company for my washer & dryer unit in 2007-2008. When our lease was up, we contacted Azuma to come pick up their washer & dryer in a timely manner. They had scheduled a date to come get it. Their driver for the pick up never showed up & because we were then gone, the washer & dryer was stolen or something. They put me into collections for this. We disputed it back in 2008/2009 because it was NOT our fault & Azuma also agreed. Instead of removing it from my credit as promised, they just changed it to me having no debt owed & in good standing. They still reported it though when they said they wouldn't. Fast forward to 2014 when my husband & I filed chapter 7 bankruptcy & to be safe, included Azuma in it. It was discharged in 12/14. Now, I have been incredibly diligent about trying to fix my credit since these events. Azuma IS STILL ON MY CREDIT REPORT! They have NEVER closed it, never removed it....now after they both said they would in 2009 &am

I signed up to receive a washer-dryer last week, and paid for delivery and the first month's rent on my credit cardAzuma sent me an e-mail later in the week to inform me that they had sold their appliance leasing services to Appliance Warehouse, and my account would be transferred to this companyNot only was I transferred to this company against my will, which involved sharing my personal information with an unwanted third party, but I also found out that AW had lost my information once it was sent over!
AW assured me that they would still send a washer-dryer on the scheduled delivery date, but of courseonce that day came, no machines were deliveredAnd I still have a charge to my credit card from Azuma, despite the fact that I have called them and told them to cancel it!
I am deeply concerned that not only am I being charged $without services being rendered, but also that my personal information is floating between these two companies and completely insecureI did no

I had this company for my washer & dryer unit in 2007-When our lease was up, we contacted Azuma to come pick up their washer & dryer in a timely mannerThey had scheduled a date to come get itTheir driver for the pick up never showed up & because we were then gone, the washer & dryer was stolen or somethingThey put me into collections for thisWe disputed it back in 2008/because it was NOT our fault & Azuma also agreedInstead of removing it from my credit as promised, they just changed it to me having no debt owed & in good standingThey still reported it though when they said they wouldn'tFast forward to when my husband & I filed chapter bankruptcy & to be safe, included Azuma in itIt was discharged in 12/Now, I have been incredibly diligent about trying to fix my credit since these eventsAzuma IS STILL ON MY CREDIT REPORT! They have NEVER closed it, never removed it....now after they both said they would in &am

To Whom It May Concern:
AZUMA stands by our previous statement and
outline of the attempted pickup schedule from 12/17. We have reviewed the field operations records
along with our dispatch and schedule log and all matches what was stated in our
previous reply. The driver checked in at
1:56pm EST after arriving on site at Central Apartments. They reported that the leasing office was
closed and there was a sign indicating they wouldn’t reopen until approximately
3:00pm ESTOur dispatch agent advised the driver to attempt to see if anyone
was home at the apartment due to not being able to get a key from the office as
scheduled. The driver then reported to
our dispatch agent at 2:11pm EST that they received no contact at the
apartment The driver was advised to
move on to their next schedule and that follow up would be made to reschedule
the pickup with Ms***We then received a call from Ms*** at 3:36pm CST
regarding the missed pickup and advised we were unable to obtain a key from the
office due to it being closed and rescheduled the pickup for 12/26/14.
We have a vested interest in completing every
schedule and make sure to follow up on every possible avenue to do so and would
have no reason to, as Ms*** has insinuated, to falsify any attempt on our
part to complete her schedule.
We believe strongly in our service and want to
make sure that we do everything possible to meet the expectations of our
customers and the service they have scheduled.
We believe this is evident in our attempts to complete the scheduled
pickup on 12/17/and the fact that we offered a prorated courtesy credit to
prevent any further billing from 12/17/to the rescheduled pickup date on
12/While AZUMA did everything available to complete the pickup on 12/and
couldn’t foresee the leasing office being closed during regular business hours,
we still wanted to make sure Ms*** was taken care of by not being charged
for the few days of billing caused by the missed pickup opportunity on 12/17/
that was neither the fault of Ms*** or AZUMA
Should Ms*** have any further questions she
can reach me at ###-###-#### or via email at ***
Sincerely,
*** ***
Director of Customer Service

From 8/4/to 9/22/I leased a washer and dryer with Azuma Leasing
Upon pick up on 9/22/there was damage done to the linoleum floor underneath the dryerThe man who picked up the dryer pointed it out to meWhen I contacted Azuma about via phone, I was told I needed to submit the statement from my apartment company for the cost of the damage, which I did on 12/15/after I moved out and received the statement from my apartmentI was told I would be contacted after the claim was processed
I called Azuma again on 12/28/and was told there was no record of my claim, so I resent the claim with the statement againI called in January and was told there was no activity on the claim but someone would contact meI called in on 02/08/and told that I need a letter from the property manager who walked through our apartment and assessed the damageShe also took the pictures provided to Azuma with the first claimNo one from Azuma contacted me explaining that th

My God is all I can sayMy question is this: Do they hire competent employees who can read, write, and understand the English language? Do they hire people who are critical thinkers? Are these employees able to resolve customer concerns or issues? The resounding answer is, "No." The internal communications are non-existentI have had to call about my same EXACT concern on separate occasionsEach time I am on the phone with a new person who has no idea what has already transpired of my conversation with the previous employeeNot only that, their website seems to have technical issuesSo here's what happened to me: I called the company to apply onlineThey checked my credit, which they NEVER mentioned on their websiteI was highly upset about this "hard pull" of my credit, but I continued because by this time, I was already "invested." On 3/7, Reptakes my information, tells me that I am approved, but there is a problem with my addressShe is going to investigate and call me back laterRepcalls me, the next day - 3/8, but I am at work and cannot answer her callI call back an hour later and inform Repthat I received a call...she says she has no record of my initial call and she would check and call me backShe does not call back within minutes so I call againRepsays that she has no idea what I am talking about, has no record of my account, etcetcShe too will call me back and she does notI call the next day and Repagain tells me the same thingSo, I submit another application on the phone with Repand she tells me I am approved AGAIN and proceeds to tell me that my delivery will arrive on 3/On 3/14, no deliveryI call back and ask about my washer and dryerReptells me she has no record of the delivery or a record of my accountShe also decides to investigate and after about minutes, comes back on the line to inform me that they still had my account under my maiden name- some years ago, which is why they were not able to CONNECT the two accountsShe apologizes and tells me that the other Rep( I don't remember which one at this point) forgot to change my nameWell then, how was she able to pull my credit???? She tells me that she is able to credit me $for the confusion on their part and that my delivery is to be on 3/She sends me the online lease, I immediately click to accept, she TELLS me that she has my lease agreement and I am good to goGuess what? I get a call on 3/I am at work, Repleaves a message saying that they did not receive my lease agreementRemember Repsaid she had it? I call back at lunchReptells me that she needs my lease agreementI told her I already sent itI go online and re-click the link, this time three separate additional times just to be sureReptells me that my delivery will now arrive on timeWe shall seeAVOID AT ALL COSTJUST RIDICULOUSIT'S LIKE A CLOWN SHOW AT A CIRCUS

An individual stole my social security number and attempted to open an account with Azuma Leasing in July Due to the lock I have on my credit report, this indicudual was not able to provide identity to open an account with Azuma However, Azuma does still run your credit and leaves a hard inquiry damaging your credit score When I noticed my credit score was lowered, I checked why and Equifax stated it was due to Azuma running my credit even though it was a fraudulent inquiry I called Azuma, requesting for this hard inquiry to be removed from my credit
Azuma apologized for the error, but insists that I send in a copy of a police report, my driver's license, a utility bill and ask Equifax to remove It's ridiculous the amount of time and work you have to put in with Azuma to clear your hard inquiry Other businesses are much easier If it is this challenging to work with Azuma, I can't imagine leasing anything from them

Relocating and moving is an overwhelming task that requires a great deal of time and effort Securing new living arrangements, changing of address, scheduling cable/internet hook-up, hiring movers, setting up water/sewer etc The list goes on and on
Working with Azuma on the most simple of these task --- renting a washer and dryer --- proves to be the most frustrating and painful Without question or doubt Azuma is the most consumer unfriendly organization I have EVER experienced This included government organizations
Not a flattering commentary
The only thing they have done well is get apartment complexes to recommend
The website does not work You spend time completing your application --- and then problems begins so you must call
The call reps seem to be doing the best they can but Azuma has make the experience far from helpful
Information is inconsistent, convoluted, and unhelpful There are constant redundancies
I am not sure how Azuma has taken something so simple as applying and paying for a washer and dryer rental and made it so complicated and frustrating That they have done well
What should have taken me minutes took well over an hour of frustration
Based upon this experience here are my unfortunate conclusions:
- A consumer cannot have confidence in Azuma doing their job The consumer must over-function for their under-functioning The consumer must micromanage the process Do not expect things to go smooth and be easy And, you as the consumer will be responsible for making it work
- Azuma simply does not care They have no interest in being consumer friendly They have no concerns about the problem that continue to occur They do not care about the inconvenience and frustration they cause They must have a captive audience in terms of consumer because they sure do not feel a need to see customer as customers
- Azuma goes to great lengths to ensure you do your part of the agreement (fees and potential fees) but they have no interest in doing their part
Those in charge of Azuma should be embarrassed Absolutely embarrassed
In one word....JOKE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and I really don't have the time to care about this any more than I already haveI was only trying to help other consumers avoid the same problems with this con artist companyIf
that isn't important to you, I don't have anything else to sayIf they want to come pick up their awful, over-priced systems, there is always someone homeIf they could come service their awful over-priced systems in a reasonable amount of time, I would continue to pay them the inflated price to continue to receive this serviceThat's all I wanted; I sat on hold for an hour, passed around to multiple people which was not indicated in their response and was then told I was in collections for $and they wouldn't service until I paid thatThey can spout all the dates they want, but they refused to service until I made that payment.
Regards,
*** ***

I had great experiences with Azuma Leasing at my previous apartment, and based on that, I was going to use them when I moved into my houseThings went downhill from thereFirst, the driver broke his hand, and they couldn't send anyone else to deliver my washer and dryerThey rescheduled for another dayThen, the driver left my washer and dryer in Texas (I live in OK)We rescheduledThen the driver's vehicle broke down and there was no one else who could replace him that dayWe rescheduledTHEN the driver delivered my washer and dryer to my neighbors house...just parked it in their open garage after speaking to a minor in the house who apparently accepted the delivery?
I called the office who are always kind and patient, which I appreciateIt makes it easier to not be so upset about the situation, however, there's a definite disconnect between the office and what the drivers are doingI would suggest reevaluating those communications lines, and hold your drivers more accountable, also implement some sort of system where drivers can be replaced or trucks replaced when someone's out of commission or the truck breaks down (and if you say you have that, I have three examples of situations where that didn't happen, so...)
I do appreciate their customer service efforts, BUT actions speak louder than words

Complaint: ***
I am rejecting this response because:
I find it rather amusing that NOW they want to abide by the so called "contract", when they have been in violation of it ever since their piece of junk equipment flooded my apartment, and they lied about contacting my apartment manager
regarding cleanup and repair to the carpet Another thing that Azuma failed to tell you was that they were told on several occasions to change the billing method to my partners account since he was going to be paying the bill, co they violated that clause of their "agreement" by failing to change the billing information We called today to reschedule because I refuse to wait around all day for them to show up, and of course as with all other times, they were rude and condescending in the manner they spoke with us A hour window is asinine!! So basically they are wanting me to plan my day around them? I don't think so If companies like Time Warner Cable, Oncor or even other rental companies, like Aaron's or Rent-A-Center can set up hour window appointments for their customers, then so can Azuma They aren't anything special And judging by the condition of their equipment, it's a wonder they are still in business at all
As far as returning my money, well I have already informed my bank of the unauthorized charge to my account and they stopped payment and blocked them from withdrawing anything else, as well as they are investigating them for this matter.
All one has to do is read past Revdex.com complaints and reviews on Yelp.com to see that my complaint almost mirrors others experience with Azuma So apparently the only kind of customer service this company knows how to give is BAD customer service
In addition to posting my complaints here, on Yelp and on Facebook, I also filed a complaint with the Texas Attorney Generals office You can only treat customers so bad for so long before one decides to strike back....and guess what, you picked the WRONG person to give AWFUL service too If and when Azuma sends a report to the credit bureaus, it would be in their best interest to either post my account as satisfactory or don't sent one at all, because if I get a bad rating from this, that too will be disputed
My advice to the owner of this company.....take Customer Service 101, or maybe try learning from the other rental places I have already listed, because if you continue to treat your customers the way you have me and MANY others, I seriously doubt you'll be in business much longer
Regards,
Jake Vanek

This company is no good to do business withStay away! They advertise for $for a setMy invoices are never any less than $They have weird charges all the timesI literally am paying fuel surchargeIt is a washing machine ffs, I didn't rent a carWhen I called them about these, I was told that these surcharges were told me VERBALLYReally? They should be shut down asap

I was charged by Azuma Leasing twice for an appliance set up and deliveryAzuma Leasing had already made an error in which the appliance rentals were not delivered in a timely manner, my account with them was erased, and I was not notifiedAfter practically resolving the issue myself, I was told by Azuma Leasing that they would wave the delivery fee one time, and that for the missed delivery the first time I would not be chargedI reviewed my bank records today and found that I was in fact charged twice anyway for the amounts of $75.74, for a total of $I was originally only supposed to be charged $I would like the difference of $refunded to me immediately

In order to get a definitive quote from this company, I had to allow AZUMA to "check" my creditAt no time does their website mention, or even suggest, that this would be a "hard" credit checkSure, it is common practice to check a potential customer's creditworthiness, but with a "soft" checkA hard pull is only used for large purchases such as buying a car, or for opening a line of credit, or for taking out a student loanTo suggest that a hard credit check is needed just to see the monthly price to rent a washer and dryer for or so dollars per month is ludicrousThis clearly deceptive practice is damaging to potential customer's credit and should be properly labeled at minimumI would not have checked this price if I knew it would result in a hard credit pullI have never seen credit pulled for basic shopping around online

This account has been paid in full, is closed, but is still being reported to ***This has been the case for a few years now, Even though I'm no longer liableI have contacted Azuma and Revdex.com, but nothing has been resolvedThis seems like a form of debt harassment, and it is unfairI returned the property to Azuma, have paid my debt, but they are still affecting me daily, since it's STILL on my credit! Also, the error/issue only shows on my *** report, but not the other credit bureausPlease help!

To Whom It May Concern:AZUMA stands by our previous statement andoutline of the attempted pickup schedule from 12/17. We have reviewed the field operations recordsalong with our dispatch and schedule log and all matches what was stated in ourprevious reply. The driver checked in at1:56pm
EST after arriving on site at Central Apartments. They reported that the leasing office wasclosed and there was a sign indicating they wouldn’t reopen until approximately3:00pm ESTOur dispatch agent advised the driver to attempt to see if anyonewas home at the apartment due to not being able to get a key from the office asscheduled. The driver then reported toour dispatch agent at 2:11pm EST that they received no contact at theapartment The driver was advised tomove on to their next schedule and that follow up would be made to reschedulethe pickup with Ms***We then received a call from Ms*** at 3:36pm CSTregarding the missed pickup and advised we were unable to obtain a key from theoffice due to it being closed and rescheduled the pickup for 12/26/14. We have a vested interest in completing everyschedule and make sure to follow up on every possible avenue to do so and wouldhave no reason to, as Ms*** has insinuated, to falsify any attempt on ourpart to complete her schedule. We believe strongly in our service and want tomake sure that we do everything possible to meet the expectations of ourcustomers and the service they have scheduled. We believe this is evident in our attempts to complete the scheduledpickup on 12/17/and the fact that we offered a prorated courtesy credit toprevent any further billing from 12/17/to the rescheduled pickup date on12/While AZUMA did everything available to complete the pickup on 12/andcouldn’t foresee the leasing office being closed during regular business hours,we still wanted to make sure Ms*** was taken care of by not being chargedfor the few days of billing caused by the missed pickup opportunity on 12/17/14that was neither the fault of Ms*** or AZUMAShould Ms*** have any further questions shecan reach me at ###-###-#### or via email at ***.Sincerely,*** ***Director of Customer Service

I have sent multiple certified letters and faxes to this company requesting for a debt validation as well as for them to identify who they are Neither has been done to this point I contacted a nice young man on a Saturday by calling the company directly After speaking with him on the phone, he asked me several questions including how long I had been living in Georgia and I informed him that I have been here teaching since He preceeded to tell me that there was an account that may have been opened in my name fraudulently but he wanted to look more into itI immediately requested for him to send me documents to my home address validating the debt and to immediately remove from my credit report I never heard anything again, so I sent another debt validation letter certified as well as a letter and still nothing After a while, I went to my credit report again and noticed that they went in and changed my credit report from a past due collection, to paid collection I ha

While recently obtaining my credit report I notice a "negative" account affecting my credit tremendouslyThere is a negative shoeing from Azuma leading with now owed amount, no collection amount, and the balance shoes as zeroI've called several times and was assured that I owe them nothing and I have no balanceI was informed that it would be removed