AZUMA Leasing

RE: Complaint Case:  [redacted]Customer:  [redacted] V. [redacted]To Whom It May Concern:Thank you, for the recent e-mail regarding the above referenced Revdex.com file number, for [redacted].  We appreciate the opportunity your notification has provided us to assist our customer in...

resolving these issues.  Mr. [redacted] contacted our office on Friday 6/17 regarding his concerns about a billing / payment issue.  After reviewing the account we noticed that a system error had mistakenly caused a duplicate debit from Mr. [redacted]’s credit card for a delivery charge.  The agent handling this immediately contacted our accounting department and expedited a credit card refund of the duplicate charge.  The agent notified Mr. [redacted] of this and advised him the refund was submitted on our end and would be applied back to his credit card.  The agent also issued a $25 courtesy credit due to the inconvenience.  Upon receipt of the Revdex.com complaint the following day we reached out to Mr. [redacted] and left him a voicemail confirming again that the credit card was refunded and invited him to contact us back if he had any further questions.  We then followed up again on 6/21 to see if Mr. [redacted] needed any further assistance.  To date we have not heard back from Mr. [redacted] and assume this matter is resolved.  We would like to thank the Revdex.com for their assistance in helping to resolve this matter.  Mr. [redacted] can contact us at [redacted] 7:30am – 6:30pm CST Monday – Friday if he has any further concerns and we would be happy to assist him.Sincerely,[redacted]Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:- I am waiting until Friday to make sure the payment is voided- I do NOT want you all to share my information with Appliance Warehouse. I have no intention of doing business with Azuma or Appliance Warehouse now or ever. Azuma, please refund me, delete my information, and do NOT share it with Appliance Warehouse. I did not consent to doing business with them and have no intention of doing so. Thank you.
Regards,
[redacted]