B & H Market

Our credit application clearly states that when you click submit you are electronically signing for your credit to be pulled and submitted for lending purposes. The letter of acceptance/denial is not sent from the dealership, but sent from the lender. If there are any discrepancies with the letter,...

those issues need to be taken up with the lender, not the dealership. We, the dealership, do not actually mail out anything to our customers. Our managers do not hang up on anyone, so you must have gotten connected with the wrong person. I do apologize if you did get hung up on.

This is so untrue. The transmission was never brought up when the customer called us. He wanted new motor mounts.

Initial Business Response /* (1000, 5, 2015/08/26) */
We will certainly address each concern.

Final Consumer Response /* (2000, 8, 2015/08/07) */
This has been settled.
Thank you

[redacted]See Attached[redacted]

The vehicle came into service on 6/21/2016. The customer stated the vehicle was running rough. The technician found the vehicle to be misfiring. The technician replaced the spark plugs, spark plug wires and TIPM (total integrated power module). The total cost of repair was $462.56. This bill was...

paid for by the dealership - the customer was charged nothing. The technician test drove the vehicle and the vehicle check engine light reappeared. The technician pulled the engine diagnostic code and found it to be an internal failure in the TCM (Transmission Control Module). The vehicle is a unique version of the PT Cruiser and contains a turbocharger that they only made for one year. Because of this, a new TCM has to be ordered - a used or aftermarket TCM could not be found.    We are currently working with the customer to have the TCM replaced. The dealership will pay the cost of the new part ($900) and labor.

Complaint: [redacted]
I am rejecting this response because:  the Dodge dealership here in [redacted] Texas cannot get anyone to approve the repair of the Dodge Ram Truck.  After now 2 messages from Mr. [redacted] on this Revdex.com website,saying contact he will resolve, no one is contacting dealership, after a voicemail from [redacted], on my cell phone,  saying he had all the paperwork and can approve the repair.  No one is answering the call from the Service department from [redacted] Dodge and not returning his call.  Now I receive a General release and settlement agreement.  I have to sign and notarize before he will approve the repair of the truck.  I was told there was a "new" engine put in the truck, and it is not new.  I was told that Dodge had a recall on the Cam Shaft and would be putting the motor in, but there is nothing in the Dodge/Chrysler computer system of any recall regarding Cam Shaft or the vehicle VIN.  I would like resolution, of returning the truck to Norman Mitsubishi.  I don't know what they have done repair wise or not repair wise to the truck.  I have not paperwork, receipts, for the engine work if there was some done, that I am supposed to have a 3 year warranty on, yet there is not paperwork, nothing in Chrysler System.  
Sincerely,
[redacted]

We certainly want to help everyone get approved.There are times we need to submit to several banks for such approvals. We do not have the ability to force the credit companies to removed inquiries. We take every effort  to keep our website up to date. We will find out what happened in the...

case.

Complaint: [redacted]
I am rejecting this response because:Motor Mounts? ...

Motor mounts have never been brought up and motor mounts have never been a concern.  It is apparent that Norman Mitsubishi does not take the Revdex.com seriously.  Whomever reads and responds to Revdex.com does not have any information regarding my claim against Norman Mitsubishi.  The transmission has been repaired and I believe Norman Mitsubishi is responsible for paying for the repair bills.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The dealership manager I spoke with claimed the dealership sent letter. Loan institution accepted my application and granted the loan. I refused the loan.The poor innocent citizen's telephone number on the dealer's response form needs to be removed.The letter clearly stated it was from Norman Mitsubishi.How can a business operate using such lies???
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Norman Mitsubishi and I are still in the process of resolving the issue.  We will know more about the condition of the car once the part has been replaced, and the diagnostics have be run again on the car.  The part is set to arrive on the 20th of September, it is currently back ordered.  However, I do want to say that Norman Mitsubishi has been very responsive, and cooperative in working towards a resolution to my problem.
Sincerely,
[redacted]