B J Mundel Furniture Co

I just spoke to Mrs [redacted] daughter and am working out with her There has been problem with the manufacture shipping the [redacted] chair/my order I promised Mrs [redacted] daughter I would get back to her today with a solution I promised a price adjustment for the long wait.*** ***l

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] Like I stated earlier, as soon as I receive credit on my card I will be happy to return their defective, not what I ordered furniture I do not trust them or believe them that they will credit my account I've been lied to repeatedly for over months now

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** The merchandise he sent me was the floor model and not what I ordered. Not to mention it was defective. What store in America charges a customer before the merchandise is received. Apparently they are the exception. And yes it was their fault for not returning phone calls and never being truthful about the furniture. My next step will be to contact the local news stations. I have furniture coming tomorrow that I was not charged for yet because I didn't receive it yet. At that time I will be charged

I spoke to Mr*** this week and he is ok with the current wait time to get the chair and the credit towards the purchase price that I offered

Her order has been delayed by the manufacturer no fault of ours.  We understand and apologize for the delay. We already processed a partial credit for approximately one half of the order as we promised.  No store in America gives credit for merchandise until it is returned.  We have been in business over 101 years and will issue the credit the same day the merchandise is returned.  Why would we issue full credit when the customer has merchandise?

Thank you for your inquiry.  The fabric has been on back order from our supplier for the rocker-recliner.  They keep telling us two weeks each time we check on it.  We apologize for the delay, however fabrics sometimes are on back order.  They should be receiving the fabric very...

soon and we will deliver the recliner as soon as we receive it from our supplier.  Thank you for your patience and understanding.

We agree 100% to refund the balance once we receive the merchandise back.  No store gives credit until receive the merchandise back from the customer.  The [redacted] have 2 pieces in their home, once we receive it back we will issue credit the same day.

The business contacted us on April 12 advised that they could deliver a bedroom setthat was broken and they would send their repair man out to fix it. This is again, unacceptable!

I believe that this will only be resolved with the item I purchased or a refund and currently I have not seen either of these things or even confirmed information regarding the issue. My daughter is assisting me with this issue but also does not have any further info regarding the issue. 
Regards,
[redacted]

We are not closing our store.  We are going to close a few days to reorganize our showrooms and do some remodeling/updating.  We have not avoided the customer and have records of speaking to her and apologizing for the delay.  She happened to call and or come in when the manager was...

not in.  This complaint should be closed as the customer was refunded her money yesterday.

We are very sorry for the delay in this order.  The bedroom has been on back order from our supplier. I understand the frustration but we will definitely get the bedroom.  We also will be giving a credit in the purchase price for the delay in shipment.

I sincerely apologize for the delay the [redacted]'s have experienced. I checked with the supplier and it was unexpectedly on back order as our supplier used to ship us from their main factory in Wisconsin and without our approval in mid November changed to shipping us from their new Pennsylvania...

factory.  The problem is the PA factory is much smaller and produces goods at a much slower rate.  The [redacted]s made their purchase of one of our OCTOBER Hot Buy Items on November 1st.  The sale was extended so they go their order in at the tail end of the sale.  When the sale started the factory told us 2 to 4 weeks as the sale progressed they seemed to get back logged and then changed the factory they supply us from.Signs in our store and the signed sales orders clearly state "Special Orders Are Non Cancellable Non Refundable."  The [redacted]'s signed the paper work stating they understood that.As a good will gesture my staff made the offer they could reselect another living room that we have in stock.  We have many living rooms in stock and would be glad to let them select another if they so desire and give it to them at the same price, even if it's a more expensive one.We have been in business over 100 years and do not want to take advantage of any customers.  We do our best to buy from American Suppliers and sometimes they take longer to product furniture than overseas suppliers, however since we live in the United States we do our best to buy only products made in the USA.We definitely will get the exact furniture they purchased, it is just taking us longer than expected.  The factory web site they plan on making their furniture the Week of February 9th.  The web site shows it has been out of stock until now.  We should receive it within a week after it is manufactured.Again I apologize for the delay but will see that this order gets filled as soon as possible.

I do not wish to do any further...

business with this company. The time frame for receiving my furniture has passed by almost four months and I have contacted [redacted] Financial and filed a dispute with them. This will begin the process to receive a full refund of my purchase and credit the finance company. I wish to take my business to another furniture store. Thank you, [redacted]

We have re-ordered the bedroom suite. Mrs. [redacted] will receive a completely new bedroom suite.  We apologize for the delay and the damage on the original order.  We will be delivering the new suite sap.

I just spoke to Mrs. [redacted] daughter and am working out with her.  There has been problem with the manufacture shipping the [redacted] chair/my order.  I promised Mrs. [redacted] daughter I would get back to her today with a solution.  I promised a price adjustment for the long wait.[redacted]...

[redacted]l

I am sorry you did not receive our reply to your initial notice to us.  I am aware of the delay in this order and have apologized many times to the customer for the delay from our supplier.  It seems the fabric was on back order.  How or why another store received an order I can not...

answer.  Orders are filled first in first out and maybe they had placed an order earlier or maybe they use a different supplier for the same product.  We buy it directly from [redacted] the manufacturer.  They also distribute thru wholesalers who might have had the product in their inventory.In the mean time I confirmed today that the factory has shipped the furniture and we will receive it this Friday or next Monday. We scheduled delivery with the customer for next Monday.  If we do not receive the furniture Friday I will call and reschedule the delivery for Tuesday or Wednesday.

We have worked with Ashley many times on this problem.  One of the pieces has come in damaged several times.  We have received another replacement and it is scheduled to be delivered this Friday.  We hope and expect it to be in good condition and this problem will be resolved....

 This has been a manufacturer's defect issue.

We are sorry for the delay in the sofa.  The recliner chair came in right away and the sofa was on back order (2 different suppliers).  Yesterday the customer came into our store and selected another sofa to be delivered this week with the recliner chair.  This should resolve the...

problem.

Thank you for your sending us the paper work, However ONLY the original copies are signed and we have those at our store.  We do not give the consumer the signed copies, we keep them for our records.  The bar stools have been in for one week and we left a message for Christy to call us back to schedule delivery.  We have not received a return call. We call her again, if no answer we leave a message on the answering machine.  We do not deliver until we hear from the customer and set up a mutual delivery date. We have the bar stools and want to deliver them at the earliest possible time.

[redacted] I accept the response from them as long as they follow through with adjusting my account and also getting my furniture to me in a timely manner thank you