B J Mundel Furniture Co

Review: I would like to file a complaint against this business for my parents, [redacted] and [redacted]. On 11/26/2013 They ordered furniture from Mundel's Furniture. As of the date of this complaint, they have not received the furniture. They have asked for a refund several times and have been refused. Mundel's claims that the company the furniture was ordeded from, Lane Furniture, went into bankruptcy and went back into business December. 2013 and orders are behind. We have made several calls and visited and heard we will contact u only to hear nothing. The total of the furniture was $2332 and my mom & dad paid $1100 on it. All they want is a refund. We have heard from other people that they have ordered things from mundel's and they have waited over a year to receive it if they got it at all. We contacted a lawyer but the lawyer said it would cost more to pursue it legally then what they paid originally. We also contacted the local magistrate but they refuse to go against the business.We would like you to look into this so my mom and dad can get their money back. Desired Settlement: Refund of $1,100.00

Review: I bought this particular suit in May of 2015. Delivery was right before the 4th of July Holiday. The very next day as I was moving the furniture into its place I noticed both the love seat and the couch were severely damaged on the bottom. I immediately called Mundel's and they were going to send someone out to "fix" the damage on the Brand New suit that shouldn't came damaged in the first place! When the repairman came he said that he was unable to repair it that it would have to be replaced. So I waited over 5 months and made a couple calls questioning the delivery of the replacement pieces. I finally received them around the 2nd week of November. Upon delivery of those items I noticed that the loveseat had a tear in the leather right away and I refused it. They then came with a replacement for the replacement about 5 days later. That evening I noticed on the back of the loveseat had tiny holes and it looked like someone had try to cover I up by painting over it. I immediately called them again and told them and they said they would get back to me. On November 27, B called me and said that Randy would not be replacing the loveseat. We've had numerous replacements and he is losing money. The first set would not even be able to be discounted and I told her that was not MY fault, nor was the 2nd loveseat they brought me with a tear in the leather my fault! She told me she would have Randy give me a call and it is now December 17, and I haven't heard a peep from anyone. I am not going away! I have given them so much business resulting in thousands of dollars in purchases. As a customer I just want what I paid for! They are really nice when trying to sell you furniture but after they get your money they want you to go away and this is not how a customer should be treated!! I will take other actions if I do not get satisfactory results.Desired Settlement: I want my money back and I will take my business to a company that appreciates it! I also want the $850.00 credit from Guardsman that I paid extra for to have it insured against damage that occurred on my original living room set.

Review: My husband and I purchased a new livingroom suit, sofa, 2 recliners, end tables and coffee table on December 1, 2012. Paid that day, via credit card. Items were finally delivered after 2 phone calls inquiring delivery, on January 22, 2013. Delivery men had problems putting the recliners together. The backs would not "snap" into place. After several attempts they got them to stay, only to come back out later that evening when we used the recliners. Also after the deliver men left, I was putting the tables where I wanted them, and found that they were all marred up, like the finish was put on, and they were rubbed. it was very noticeable and I was very unhappy. I called [redacted]s the next morning to try to get things taken care of. The lady I spoke with set up for a "repair" man to come and fix my brand new furniture! It was scheduled for January 31, 2012. Two very nice gentlemen arrived, and did their best to fix the recliners, but they told my husband that they were not satisfied with what they were able to do, and would have someone call us within 3-4 days to talk about what could be done to fix the problem. Well, we waited for several weeks, and still no call. I called again on February 27, 2013 and spoke with the manager, [redacted]. I asked him what his last name was, but he flat out refused to tell me. He actually said it was unimportant and he was "The Manager". Later, I found out his last name is [redacted]. Well, "[redacted]" knew nothing of the repair mans work order, and said he would have someone check into it, and call me back the next day. Didn't happen. Again I waited several weeks on April 11, 2013 I called [redacted] again. Well, the tables "JUST" came in...knew nothing about recliners STILL. Said he would check again. [redacted] from office called and said recliners would take another 4 weeks. I waited 8 weeks, called again June 3, 2013, spoke with [redacted]. Can't find records. Finally said would be delivered in 3 weeks. Its now 5 weeks and they are still not here. I do not want them now!Desired Settlement: I told [redacted] on June 3, 2013 that I didn't even want the recliners anymore. I don't want the replacements they said they ordered, and they can pick up the ones that are defective. BUT he said we can't do that because they are special order. I don't care, special order or not, they have not stood up to their part. We paid for 2 recliners on December 2, 2012....and it's July 10, 2013, 8 months later and I am not happy. The backs pop out of place and the handles lock up.

Business

Response:

Thank you for the follow up email. The first complaint was not responded to as the replacement chairs came in shorty after we received the complaint. We were waiting to tell you the chairs had been replaced before we responded.

Review: To whom this may concern,

I purchased a bedroom suite from BJ M[redacted]'s on 7/10/15 and didn't receive the bedroom suite until September. And when I received the suite the big dresser with the mirror was damaged. The drawers were not in alignment and the stain didn't match the dresser. I asked for them to please come and take the whole suite back that I didn't want it and Randy said they couldn't because it was already in my home. So Randy [redacted] sent someone out to fix it and it was unfixable so they reordered me another one. Needless to say that every one of the dressers that they have sent to me were damaged in some way. M[redacted]'s offered me a $100.00 to keep the dresser as is....I refused. Why would I want to keep something that was damaged? So on March 7th I called Vaughn Bassett and asked myself if they knew when my dresser would be delivered and I was told that the last replacement was set out in January. The last time they brought out a replacement was December 12th and that dresser too was also damaged. After done talking with Vaughn Bassett I called [redacted]'s and spoke with Randy about when I would be receiving the new dresser and he said let me call them "Vaughn Bassett" and I will call you right back. Needless to say I am still waiting for the call back from Randy....and this isn't the first time that he hasn't returned my call and that was on March 7th @ 4pm. I am still paying on this bedroom suite and still don't have a corrected dresser! I would really like to have a new dresser that isn't damaged and for M[redacted]'s to compensate my account for all of the stress and inconvenience that they have put me through.

Thank you for your time.Desired Settlement: I would really like to have a new dresser that isn't damaged and for M[redacted]'s to compensate my account for all of the stress and inconvenience that they have put me through.

Business

Response:

We have worked with Ashley many times on this problem. One of the pieces has come in damaged several times. We have received another replacement and it is scheduled to be delivered this Friday. We hope and expect it to be in good condition and this problem will be resolved. This has been a manufacturer's defect issue.

Review: I purchased a sectional sofa from mundel's furniture on 10/25/2013, 7 months later and I still have not received the sofa. The owner never returns my calls and when I do speak with him, he's not very helpful....he just gives me very vague answers. It's been 7 months and I'm looking for any help.Desired Settlement: I want the sectional sofa that I ordered and want it now or within an agreed time frame.

Business

Response:

I apologize for the long delay in getting this furniture.

Review: I ordered 3 Pieces of living furniture on November 7, 2014. I have yet to receive what I ordered. He sent me a defective floor model of the loveseat and recliner untruthfully telling me it was not. The recliner was not a rocker which I ordered and a spring flew out of the loveseat. I was told it would take 6 weeks for delivery which is why I feel he sent the floor models. On January 19,2015 he promised delivery again in 4 weeks plus half off. It is now Macrch 8, 2015 and he doesn't know when or if it will come in. I told him I wanted all the credit put back on my card because I do not want the furniture. I've already waited close to 6 months. I am more than happy to return his "defective furniture" but I would prefer to have my credit first. He has done nothing but lie to us through this whole process. He wouldn't return phone calls even when we left numerous messages. In actuality, this complaint is more than just billing...it is customer service issues and sales issues also.Desired Settlement: I want the remainder of what was put on the credit card, $1499.49.Thank you

Business

Response:

We agree 100% to refund the balance once we receive the merchandise back. No store gives credit until receive the merchandise back from the customer. The [redacted] have 2 pieces in their home, once we receive it back we will issue credit the same day.

Consumer

Response:

Review: On 3/15/14 I ordered furniture from B.J. Mundel and paid I was told that the furniture would arrive within 30 days.I was called toward the end of the 4th week by the sales associate to inform me that one piece of furniture (nightstand) had been discontinued by the factory and that I would need to pick out another nightstand. She gave me some websites to look at and told me to get back to her with my choice. After looking at the web sites she suggested, I called to tell her I was unable to find something I was satisfied with. I asked her if I could get the dresser instead of the nightstand. She said she would check on it for me. When I didnt hear back for a couple days, I called her. She said she had put the request in to her supervisor but had not heard back yet. I waited another couple days and called again. I was told that her supervisor had been out and that she would get back to me after speaking with them. Before calling the store, I went online to the Bassett Company. I looked up the nightstand that I had ordered. I noticed that the order number on line and the order number on my receipt did not match. I called the Bassett Company and they verified that the item I ordered was available but we discovered that Mundels had placed the order with the wrong order number. That particular items WAS discontinued. I then called back to the store and asked to speak to Mr. [redacted]. He didnt seem to know anything about the discontinued nightstand. I explained to him that I had spoken to Bassett and that they did in fact have the nightstand I ordered but Mundels had made an error when they placed the order in ordering the wrong piece. Mr. [redacted] said he would call the Manufacturer right away and get everything straightened out. He was to call me back and verify this. I never heard back from him. At the end of 5 wks I called the store and still no idea when furniture would arrive. I asked for a refund but was told no. It's now 7 1/2 weeks and no furniture.Desired Settlement: If furniture doesn't arrive within next week, I want a full refund.

Review: On August 6, 2013, I purchased an I-Series Serta king size mattress & box spring from [redacted]s. Was told it would be in next week. August 14, 2013: Talked to [redacted] at Mundels-she said they would call me back, she didn't think the bed was in yet. They returned my phone call and said it would be a week or two. Said they could give me a loaner bed until it comes in. I said I don't know. She asked me if I wanted Mr. [redacted] to call me back. I said yes. Mr. [redacted] called me back-said he would try to get the bed by next week and that he could give me a loaner bed (not a good quality one) until bed comes in. He is going to try to have the bed by next week. Said he will make an adjustment to the purchase. August 19, 2013-Called back and asked again about the bed-was told it would be in either Friday or Monday. August 27, 2013-Called and they said Friday or Monday again. Sept. 3, 2013-Called and they returned my call and said the bed should be in soon-it is on backorder Sept. 6, 2013- I called Serta-they said the bed is NOT on backorder-they are not shipping to [redacted]s at this time. Sept. 14, 2013-Went to [redacted]s-Talked to [redacted]y [redacted] (owner)-he said again about backorder. I told him I called Serta and Serta said they are not backordered. [redacted] said he would be out of town Monday & Tuesday but would call Serta while he is out of town and call us. Sept 18, 2013No call from [redacted]s Sept. 19, 2013-Tried to call [redacted] (the person that sold me the bed) they said he was not in today. Sept. 23, 2013-No phone call from Mr. [redacted]-I called [redacted]-he said he doesn't have an answer. I told him if I don't have my bed by the end of the month, I want my money back. He said he didn't blame me and will pass the message to [redacted]y [redacted].Sept. 30, 2013-called [redacted]s Outlet to talk to [redacted]-they said he wasn't in right now. Called [redacted]s furniture and asked for [redacted]y [redacted]-they said he was in a meeting-I left a voice message for him to call me back. Never returned my call.Desired Settlement: I feel that I have waited WAY too long and have been very patient with [redacted]'s. Now they will not even return my phone calls. I just want my money back so I can go somewhere else and purchase a mattress & box springs. Another retailer told me they could have this mattress in a few days.

Business

Response:

The customer has received the merchandise as is satisfied. We spoke yesterday. I did not answer right away as I knew the merchandise was expected any day. Thank You.

[redacted]y [redacted]

Review: The furniture I received from mundels furniture outlet was all damaged. I called the very next day after my furniture, specifically my child's bedroom, was delivered and have not heard back from them since. Not only that after seeing that I inspected the table I bought from them which was delivered a week prior more closely to find nicks and that as well. In addition, they did not deliver they whole bedroom. They said they were missing the mirror and bolts and would deliver them shortly after a few days. I then searched online only to find terribly negative reviews about their business practices. I have yet to go back in to the store in person, but I will do so after sending this review in. I paid for new furniture and I expect and WILL receive new furniture or I will receive my money back despite their "no return policy". It's criminal and I won't put up with this type of business.Desired Settlement: I would prefer to have my furniture taken back and a full refund so I can take my business elsewhere. They have yet to deliver all of my furniture after more than a month of waiting. If I can not get my furniture replaced with quality products or a full refund I will be forced to take legal action against them. I have had one report filed to the Revdex.com in the past and it was resolved by the company. I hope this is taken care of professionally as well. Thank you.

Business

Response:

We are sorry for the complaint. We will replace any defective furniture.

For your information he purchased a FIVE piece bedroom suite for $ 377.00 a dresser, mirror,chest, headboard and night stand. When you purchase such inexpensive furniture you can not expect perfection.

We discovered non delivery the mirror was defective and we ordered a replacement for the customer and it takes about 4 to 6 weeks to receive a replacement mirror. We re expecting it this week.

Several days after delivery the customer called and said he had problems with some of the other bedroom pieces and even though we had signed papers he received the pieces in good condition, we agreed to replace them.

His letter to you is the first we know about any problems with the dining sets.

We are not mind readers. If we are not informed about a problem, we can not attempt to fix it.

We have been in business over 99 years and will take care of any problems.

We will replace any "defective" pieces when we receive the replacements from our supplier. Four to six weeks is the usual length of time it takes to receive replacements.

I called the customer and asked him to call me so we can resolve this.

Review: I ordered furniture from this store on 2/22/2014. As of the date of this filing (8/21/2014) I still have not received my furniture. I have contacted the store numerous times and have received many different excuses. I called the manufacturer's corporate headquarters and the representative on the line was shocked when I told her that I ordered the furniture on 2/22/2014 and have not still received it. When I told her the excuses that I have been given, she was not happy. Unfortunately it is their policy that any delivery status updates must be given to me by the furniture store. I am hearing this situtation happening from more and more people and I feel that 6 months for an order is outrageous. It is my belief that this store is having financial difficulties and that is why I have not gotten my order.Desired Settlement: Refund of my order

Business

Response:

I have spoken to Mrs. [redacted] and some members of her family several times about this order.

Review: We purchased a Recliner (The Beast) from BJ Mundel's Furniture on October 16, 2014. We were told on the day of purchase that we would receive the recliner via deliver in 6 weeks but to allow 8 because of the holiday (Thanksgiving) with an absolute guarantee that we would have our chair by Christmas. We paid the full amount of $1376.94 on the day of purchase. We first called December 1, 2014 and were told that they would get more info and call us back, but they never returned this call. We called several more times and they all went unanswered. Two weeks later on December 15, 2014 [redacted]l answered the phone and we were informed that the chair was done and they were just awaiting a shipping date. After another week of no response we called again when we were informed by [redacted]l that the delay was because the fabric we choose was out of stock with the manufacture and PROMISED a price adjustment for the delay. After we hung up with [redacted]l we called the Manufacture of the Chair, [redacted], who were every helpful and were able to tell us that that fabric (we had the fabric number) was and had been in stock. We have since called the store over 20 times, the majority of our calls go unreturned and in the slim chance that we do talk with someone, they blame the manufacture. We are now at week 15 without a chair that was promised in 6-8 weeks. This was very important to us because I was having foot surgery on both of my feet on 1/26/2015 and wanted a comfortable chair for my recovery. But sadly I had my surgery and I am without a chair and unable to go to the store to attempt to get someone to talk to me.Desired Settlement: We would like delivery of our chair with the "Price Adjustment" we were promised or a complete refund.

Business

Response:

I just spoke to Mrs. [redacted] daughter and am working out with her. There has been problem with the manufacture shipping the [redacted] chair/my order. I promised Mrs. [redacted] daughter I would get back to her today with a solution. I promised a price adjustment for the long wait.[redacted]l

Consumer

Response:

I believe that this will only be resolved with the item I purchased or a refund and currently I have not seen either of these things or even confirmed information regarding the issue. My daughter is assisting me with this issue but also does not have any further info regarding the issue.

Regards,

Business

Response:

I spoke to Mr. [redacted] this week and he is ok with the current wait time to get the chair and the credit towards the purchase price that I offered.

Review: I Ordered a soafa and a recliner chair on November 1 2014 which I paid in full for on that date. I was told that the order would take two to four weeks at ther longest. I have never received a call from this business not even a call to tell us what is going on with our order it has been 11 weksa and all we get is a run around. We have talked to these people and are getting nowherte the only offer we get is that we can come and pick something else out at the outlet. Our position is we want what we ordered or we waNT OUR MONEY RETURNED. wE FEEL THGAT WE SHOULD NOT HAVE TO TAKE SOMETHING WE DO NOT WANT OR DID NOT PAY FOR WE WOULD LIKE OUR MONEY BACK. wHEN WE ASKED FOR A REFUND WE WERE TOLD THIS IS A SPECIAL ORDER AND REFUNDS ARE NOT GIVEN. We have done everything to try and resolve this and all we get from these people is lies and stories in order to buy more time. We have done research on this business and come to find out this is common practice with this people and we wonder why there is nothing no one can do to helkp the people this business is scamming. We do not want to pick out other furniture we want what we ordered or we want our money back.Desired Settlement: We would like our money returned that we paid in good faith for the merchandise we ordered. We also are considering going to all the Pittsburgh news channels and getting this story out so others cannot be taken in as we were. We really would like a refund of our money and an apology for the terrible service and the way this business has conducted its business.

Business

Response:

I sincerely apologize for the delay the [redacted]'s have experienced. I checked with the supplier and it was unexpectedly on back order as our supplier used to ship us from their main factory in Wisconsin and without our approval in mid November changed to shipping us from their new Pennsylvania factory. The problem is the PA factory is much smaller and produces goods at a much slower rate. The [redacted]s made their purchase of one of our OCTOBER Hot Buy Items on November 1st. The sale was extended so they go their order in at the tail end of the sale. When the sale started the factory told us 2 to 4 weeks as the sale progressed they seemed to get back logged and then changed the factory they supply us from.Signs in our store and the signed sales orders clearly state "Special Orders Are Non Cancellable Non Refundable." The [redacted]'s signed the paper work stating they understood that.As a good will gesture my staff made the offer they could reselect another living room that we have in stock. We have many living rooms in stock and would be glad to let them select another if they so desire and give it to them at the same price, even if it's a more expensive one.We have been in business over 100 years and do not want to take advantage of any customers. We do our best to buy from American Suppliers and sometimes they take longer to product furniture than overseas suppliers, however since we live in the United States we do our best to buy only products made in the USA.We definitely will get the exact furniture they purchased, it is just taking us longer than expected. The factory web site they plan on making their furniture the Week of February 9th. The web site shows it has been out of stock until now. We should receive it within a week after it is manufactured.Again I apologize for the delay but will see that this order gets filled as soon as possible.

Review: I ordered a couch from Mundels furniture on February 11, 2015 and was told the delivery would be 4-6 weeks. I have not received this couch. I keep getting excuses why the manufacturer has not sent this couch to them. Every month the excuse is something different. However I know that the manufacturer has sent the exact couch to another local store twice in the past two months. I keep getting told the couch will come. I do not believe the couch will come. I also have already waited four and a half months and do not feel I should have to keep waiting since he "hopes the couch will come in this month". He has offered me money off for my wait and that would be acceptable if the couch would actually arrive.Desired Settlement: I want this couch delivered immediately without further excuses blaming the manufacturer since they can obviously ship to his competitors in the area.

Business

Response:

I am sorry you did not receive our reply to your initial notice to us. I am aware of the delay in this order and have apologized many times to the customer for the delay from our supplier. It seems the fabric was on back order. How or why another store received an order I can not answer. Orders are filled first in first out and maybe they had placed an order earlier or maybe they use a different supplier for the same product. We buy it directly from [redacted] the manufacturer. They also distribute thru wholesalers who might have had the product in their inventory.In the mean time I confirmed today that the factory has shipped the furniture and we will receive it this Friday or next Monday. We scheduled delivery with the customer for next Monday. If we do not receive the furniture Friday I will call and reschedule the delivery for Tuesday or Wednesday.

I would like to file a complaint against this business for my parents, [redacted] and [redacted]. On 11/26/2013 They ordered furniture from Mundel's Furniture. As of the date of this complaint, they have not received the furniture. They have asked for a refund several times and have been refused. Mundel's claims that the company the furniture was ordeded from, Lane Furniture, went into bankruptcy and went back into business December. 2013 and orders are behind. We have made several calls and visited and heard we will contact u only to hear nothing. The total of the furniture was $2332 and my mom & dad paid $1100 on it. All they want is a refund. We have heard from other people that they have ordered things from mundel's and they have waited over a year to receive it if they got it at all. We contacted a lawyer but the lawyer said it would cost more to pursue it legally then what they paid originally. We also contacted the local magistrate but they refuse to go against the business.We would like you to look into this so my mom and dad can get their money back.