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We do apologize for the delay in getting this order shipped.  We have recently changed our shipping systems which resulted in more of a shipping backlog than anticipated. Unfortunately this order cannot be modified and has been cancelled as per the customers request.  A refund has been...

processed and will show back on the customers account within 3 to 5 business days.

This order was refunded on 12/05/2016.  Please allow the financial institution 3 to 5 business days for the credit to appear back on the account.

Dear SirI would like to confirm that this order was placed on 06.13.2016 and shipped out by our warehouse on 06.16.2016.  [redacted] collected the package and scanned it into their system on 06.16.2016.  On 06.21.2016 [redacted] realized that the package was lost and found and would be send back to the...

shipped.  [redacted] did not show any movement on this package until 07.15.2016.  It arrive back in our warehouse on 07.21.2016 - I do apologize for the delay in getting it reshipped at this stage.  This package was reshipped on 07.27.2016 on tracking number [redacted].I do understand your frustration in this matter but unfortunately we do not have control on how [redacted] ships these packages. I will offer you a 10% discount coupon for a next purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for how this order was handled. Because you requested a refund through the complaint you filed, we have issued a refund for $279.99 (the cost of the item that was missing from the order). It should be processed today and back on your card sometime this week.

Revdex.com:
I received a text message from my bank this morning stating that the money from this order has been refunded.  The defective ammunition (both orders)  has been sent back via UPS.You may now close this complaint.  I want nothing more to do with these people.
Regards,
[redacted]

I would like to confirm that order number [redacted] has shipped on tracking number [redacted]. Order  number [redacted] has shipped on tracking number [redacted]. Please allow UPS 24 hours to scan these tracking numbers into there system.  I apologize for the...

delay in getting these orders shipped.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I feel it is however unacceptable to not be able to contact the company via the phone number listed on the website.  I have also not received responses via email.  3rd parties should not have to get involved to ensure proper results..
Regards,
[redacted]

Per a phone conversation with the customer today (1/4/2018), we have addressed his concerns regarding the process of getting a UPS Claim completed and his order resolved. As I discussed with him, he was refunded in full by his card company through the chargeback process which we have not disputed on...

our end. We have also reached out to him regarding any future transactions and offered assistance as a token of good faith.

I would like to confirm that this order has shipped on tracking number [redacted].   We have changed our shipping system which took a little longer than planned. We apologize for any inconvenience the delay might have caused you.