B Stock Supply

Complaint: [redacted] I am rejecting this response because: I never received any type of refundI'm not sure what the company is claiming but in my knowledge I never received any form of compensation for the defective lotI would appreciate some form of proof for the refundThank you Sincerely, [redacted] ***

***, this on has been resolved! The seller has agreed to allow a return for full refund The buyer has agreed that this is an adequate resolution Will you check up with them, and if they concur, mark the case as resolved? -***

Hello [redacted] ,We appreciate you registering on our B-Stock Supply marketplace and are sorry to hear you were unhappy with the product received from one of the seller’s on our platformWe appreciate your feedback to help our seller’s improve their individual businesses and we are deeply sorry for any miscommunication with this orderWe were happy to help facilitate communication between you and the seller to discuss a fair resolution for this order and I show you received a partial refund from the seller on April 29th, 2015, to resolve your concernsPrior to this order, I show you had failed payments for orders placed on 3/24, 3/25, and 3/We provided you with a 2nd chance option to pay for these cancelled orders which you won, however, it seems you decided not to complete these transactions, which resulted in your account closureWe will miss having you as a buyer on our platform and wish you all the best!

Initial Business Response / [redacted] (1000, 9, 2015/11/17) */ Hi, *** I appreciate you waiting while we looked into the UPS refund check By now, [redacted] has looked everywhere, but concludes that they have not received a refund check from UPSCertainly had they received a UPS refund check for this order, they would submit that to you Next steps: Please see if you can find out Proof of Delivery for the check that they say they sentI think it would be useful to know where it wentSeparately, see if they will cancel that check and send the replacement check directly to youIf for whatever reason they need to send it to Gazelle, then let's see if we can't be very deliberate about who it goes to and when, so we can be sure to identify it and send it to you By now it sounds clear that UPS has accepted responsibility here; we just have to arrange to get their payment to you Please let me know if I have any basic facts wrong -*** Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Good day Thank you for your reply I have no any proofs,due to ups rules,they can provide a proof only for sender, month I am trying to get help from Gazelle auction,they never answered to me,never help me to resolve this problem,month I requested gazelle auction to contact to ups and get proof,they said I was a sender,because when they arranged a shipping,they requested my ups account information,but they never used that,I sent to gazelle and bstocksolution my ups account login and password,as a proof, because I was not a sender and ups never charged me for that package, ups said Gazelle auction is a sender and they can provide information only for them, Ups said me claim was granted,checked was cashed, Ups said they can give me a proof only if I submitted a court case,I have no another option as submit small claim case, Also yahoo.com contacted to me,they wants to help me and write article about my experience with Gazelle,I will also do that,because I have no another option, Today is november -month I am trying to get answer and nothing,they did a mistake and cannot call to ups and check what going on with my package, I guess all buyers must to know my bad story Final Business Response / [redacted] (4000, 16, 2015/12/08) */ [redacted] I have an update on this! I have learned that UPS has NOT in fact issued a credit for thisThe seller has verified thisThere is a "claim form" that UPS needs completed, and it must be filled out by the sellerSo that is being doneI will let you know the results of thisOf course, if/once UPS processes a claim, the buyer will get that moneyI hope this helps -*** Final Consumer Response / [redacted] (4200, 18, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) UPS CLAIM WAS SUBMITTED IN AUGUST ,CLAIM WAS GRANTED,MONEY WAS SENT TO SENDER, I AM NOT A SENDER ,GAZELLE COMPANY WAS A SENDER, CALL TO UPS PROVIDE A TRACKING AND YOU WILL GET AN ANSWER, YOUR COMPANY NEVER CONTACTED TO UPS AND CHECK ALL INFORMATION WHICH I PROVIDED, MY COMPANY WAS NOT A SENDER,BUT YOU NEVER CHECK IT,CLAIM WAS GRANTED IN AUGUST,BUTYOU GUYS GUESS THAT ONLY MY RESPONSIBLE ON THIS CASE,WILL SEE YOU ON A COURT

Hi, Thank You so much for solving my issue with BStock Supply for Complaint # [redacted] I appreciate your service I did not know that this issue would be solved so fast since Bstock was not replying to meI received the check from the insurance company yesterdayI would like to take the complaint backThanks for solving this issueThanks, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ Hi, Maite I'm disappointed that Mr [redacted] felt the need to submit a Revdex.com disputeIn particular, he did so after we have reached a resolutionHis claims of "taking too long" and "been over a month" don't bear out, as he submitted his report on September 29, and we were in communication with him right away In any event, here are the key communication points between us which will verify that we have resolved this to each party's satisfaction, and I hope that based upon this information, you will be in a position to close this dispute successfully: Thursday, October 15, Mr [redacted] wrote: "Just to be close this and move on I'm OK with $and I wont and I don't want to deal with b stock at all thank you" Saturday, October 17, I wrote: "Hi, ***Costco has agreed to the $1,that you have requestedWe will send you a checkPlease reply with the name and address to use." Saturday, October 17, Mr [redacted] wrote: "OK [redacted] also this way I will like to do business with you but I want you to make sure if I bid on something to be good and I wont to do b condition only A/B or new condition because you did send me one order A/b apparel its good so if you like I will continue and try again just because you seam to be a good person and understanding" And then he gave his addressHis check has been mailed Please let me know if you need any further informationThanks! -***

We are sorry to hear of your concerns with your most recent order on B-Stock SupplyWe do take these types of formal complaints very seriously and apologize you are not happy with your orderAfter reviewing all email correspondence between you and the seller, I understand you are now working directly with the seller to resolve your shortage concernsPer the listing, this lot was sold as "un-manifested"I see that the seller explained how they build lots and wrap them prior to listing on our siteThis particular lot was sold as un-manifested, which means the seller does not have a manifest to providePlease continue working with the seller directly to address your concerns Best, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
The seller claims that they manifest and package the pallets so they should be able to provide that manifestThey said they are sure the shipped what was listed but they do not have a manifestThis is a copy of their email that B-stock can verify
=====================================
***, ***., Mar 14, 10:AM MDT:
I am sorry, but once we manifest and build the pallets, they are then wrapped for security and placed on pallet racking until where they are shippedWe might mis-count one or items but never that manyWe aren't returning this shipment and have proof that we shipped out what was listedHere is our email to our legal department if you want to continue to make claims
***
*** *** *** *** *** *** *** *** *** ** *** ** ***
=====================================Sincerely,*** ***

We apologize you were unhappy with this order of Laptops on B-Stock SupplyWe understand it can be frustrating when you don't get what you expected to receive with any orderI see that we connected you with the seller of this lot and the seller explained how they packaged this lot and that it was
a customer returns lot of laptops that are several years oldI show the seller also provided photos on the auction page showing the laptops (they are the old white poly-carbonate models which were discontinued back in 2011)After reviewing your original claim, we were unable to force the seller to accept a return of the product as it was listed correctly and met the conditions of our Customer Returns categoryWe do take this type of formal complaint very seriously and appreciate the feedback you have provided, as we are always looking for ways to improve our marketplaceShould you choose to do so, you can continue to work with the seller directly, to seek a different resolutionWe have provided you with their contact information in the dispute email thread
Best,
***

Initial Business Response /* (1000, 7, 2015/10/05) */
received by email
Hi, YvetteI checked my customer service system, and here's what I found
For order SUPXXXXX, this buyer has accepted and received a refund of $for this issue, processed on September
For order SUPXXXXX, the
buyer did not provide any detailed report of issues, just the general comment they they had issues with "all items"
I checked the conditions statement posted on this lot, and it is as follows:
RETURNS: Returned merchandise was sold at retail, but returned by the customerMany customer returns are damagedUnless the condition of a specific item in this lot is explicitly stated, you should not make any assumptions about it other than that it may be ripped, torn, scratched, non-functional or otherwise damagedDo not make any assumptions regarding what percentage of the lot is saleable in its current condition - all customer return items are sold AS-ISPlease read the listing description for any additional details regarding the condition of the items in the lotIt should be assumed that the items are uninspected by the seller unless otherwise stated in the listing description
These are liquidation lots, sold at 12% of retail valueBuyers in this space generally know what to expectThe seller has responded that they have sold thousands of lots just like this one, and haven't had an issue with any other buyerSo I think this buyer had unreasonable expectations
-***

Dear Buyer,
Thank you for your inquiryWe are sorry to learn your order arrived two pallets shortWe sent the necessary information to Target and they refunded you the full amount of the loss as a percentage of what you paid for the orderPlease note, no variance was removed in the calculation
since the issue was shipping related and not in your controlWe apologize for any inconvenience this may have caused and hope you will continue to purchase again
Best,
B-Stock

Complaint: ***I am rejecting this response because: I received the same response last week without any serious action.Sincerely,*** ***

Initial Business Response /* (1000, 6, 2015/12/08) */
Hi, [redacted] I have more information about this report.
B-Stock Supply is a liquidation platform where sellers can sell every possible condition of inventory, this ranges from new, fully functional, to heavily damaged or recycled.
This...

buyer bid on merchandise described as Salvage Condition, which is the worst condition on our platform, usually reserved for heavily damaged items that may or may not have been harvested for parts. The images were listed as "Stock images" and the listing said in its description: "Items may possess cracks, chips, missing components, broken components, non-functioning components, water damage, excessive wear, engraving, and aftermarket parts".
The seller listed this specific lot with items described as broken with "missing components, broken components, non-functioning components ... and aftermarket parts". In fact, this is what the buyer received. Specifically, with this lot the parts that were missing on most of the units were screens and some of the internal components.
If buyers wish to purchase Salvage Condition inventory on our platform they should beware that the inventory will be damaged and missing parts so they should bid accordingly. In this case, the final bid price was $25 per unit (iPhone) which further supports the description of the inventory.
-[redacted].
Initial Consumer Rebuttal /* (3000, 8, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Seller listed lot as salvage but what I received were empty cases, how come empty cases are considered as salvage? About pictures, this is what the ad said "The pictures are stock photos and are a general reference to give you an idea what the lot will look like." all the pictures on this lot had screen and some cracked, but what I received are empty cases and only 3-4 phones came with screen and the rest empty cases. This is very bad, I wouldn't recommend any to this site. I still have an account because they still have my money. They choose to do only bank wire because they sellers are not trusted. Seller who sold this lot to me advised me to sell the same item back on bstock to another buyer, how is that a good business? I would need my $1000 refund.

[redacted], this on has been resolved!
 
The seller has agreed to allow a return for full refund.  The buyer has agreed that this is an adequate resolution.  Will you check up with them, and if they concur, mark the case as resolved?
 
-[redacted].

Dear Buyer,
Thank you for your correspondence. We are sorry to learn of the issues with your recent order on our B-Stock Supply platform. We will be reaching out to you directly to resolve the issue.
Best,
B-Stock

Initial Business Response /* (1000, 7, 2016/01/07) */
I can confirm that this buyer has been credited $279.76 for the two missing phones. I am not sure if a check has yet been mailed, but if it has not, I will make sure it happens.
However, after notifying the buyer of the approved credit for...

the missing phones, he also requested additional compensation based upon the product mix. The offering sold was this: "HTC One M8 & M9, HTC One Max, HTC Droid DNA & More, Mixed Carriers - 42 Units - Grade B - Louisville, KY". It appears as if he was expecting some ratio of some models versus others. I don't have a good sense of the values of the various mixes, and the buyer did not specify in the dispute an amount he thinks is reasonable. Thus, the seller has denied the rest of the claim, based upon the correct number of phones delivered, after the missing 2 were credited.

Complaint: [redacted]I am rejecting this response because: I never received any type of refund. I'm not sure what the company is claiming but in my knowledge I never received any form of compensation for the defective lot. I would appreciate some form of proof for the refund. Thank you Sincerely,[redacted]

Hello [redacted],
 
I am sorry for the problems with your order. I will reach out to you directly to determine a resolution to this issue. 
 
Best Regards,
 
[redacted]
Mediator

Initial Business Response /* (1000, 5, 2015/10/26) */
Hi, Maite.
I'm disappointed that Mr. [redacted] felt the need to submit a Revdex.com dispute. In particular, he did so after we have reached a resolution. His claims of "taking too long" and "been over a month" don't bear out, as he submitted his...

report on September 29, and we were in communication with him right away.
In any event, here are the key communication points between us which will verify that we have resolved this to each party's satisfaction, and I hope that based upon this information, you will be in a position to close this dispute successfully:
Thursday, October 15, Mr [redacted] wrote:
"Just to be close this and move on I'm OK with $1500 and I wont and I don't want to deal with b stock at all
thank you"
Saturday, October 17, I wrote:
"Hi, [redacted]. Costco has agreed to the $1,500 that you have requested. We will send you a check. Please reply with the name and address to use."
Saturday, October 17, Mr [redacted] wrote:
"OK [redacted]
also this way I will like to do business with you but I want you to make sure if I bid on something to be good and I wont to do b condition only A/B or new condition because you did send me one order A/b apparel its good so if you like I will continue and try again just because you seam to be a good person and understanding"
And then he gave his address. His check has been mailed.
Please let me know if you need any further information. Thanks!
-[redacted].