B Stock Supply

Hello,
 
I understand your concerns with the seller still not being able to provide you with what you are requesting. I'm glad you could speak with Sean yesterday to reach a resolution that you feel good about. We will get the partial refund processed right away!
 
Have a great day!

Initial Business Response /* (1000, 9, 2015/11/17) */
Hi, [redacted].
I appreciate you waiting while we looked into the UPS refund check.
By now, [redacted] has looked everywhere, but concludes that they have not received a refund check from UPS. Certainly had they received a UPS refund check for...

this order, they would submit that to you.
Next steps: Please see if you can find out Proof of Delivery for the check that they say they sent. I think it would be useful to know where it went. Separately, see if they will cancel that check and send the replacement check directly to you. If for whatever reason they need to send it to Gazelle, then let's see if we can't be very deliberate about who it goes to and when, so we can be sure to identify it and send it to you.
By now it sounds clear that UPS has accepted responsibility here; we just have to arrange to get their payment to you.
Please let me know if I have any basic facts wrong.
-[redacted].
Initial Consumer Rebuttal /* (3000, 13, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Good day
Thank you for your reply
I have no any proofs,due to ups rules,they can provide a proof only for sender,
3 month I am trying to get help from Gazelle auction,they never answered to me,never help me to resolve this problem,3 month I requested gazelle auction to contact to ups and get proof,they said I was a sender,because when they arranged a shipping,they requested my ups account information,but they never used that,I sent to gazelle and bstocksolution my ups account login and password,as a proof, because I was not a sender and ups never charged me for that package,
ups said Gazelle auction is a sender and they can provide information only for them,
Ups said me claim was granted,checked was cashed,
Ups said they can give me a proof only if I submitted a court case,I have no another option as submit small claim case,
Also yahoo.com contacted to me,they wants to help me and write article about my experience with Gazelle,I will also do that,because I have no another option,
Today is november -3 month I am trying to get answer and nothing,they did a mistake and cannot call to ups and check what going on with my package,
I guess all buyers must to know my bad story
Final Business Response /* (4000, 16, 2015/12/08) */
[redacted] I have an update on this!
I have learned that UPS has NOT in fact issued a credit for this. The seller has verified this. There is a "claim form" that UPS needs completed, and it must be filled out by the seller. So that is being done. I will let you know the results of this. Of course, if/once UPS processes a claim, the buyer will get that money. I hope this helps.
-[redacted].
Final Consumer Response /* (4200, 18, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
UPS CLAIM WAS SUBMITTED IN AUGUST ,CLAIM WAS GRANTED,MONEY WAS SENT TO SENDER,
I AM NOT A SENDER ,GAZELLE COMPANY WAS A SENDER,
CALL TO UPS PROVIDE A TRACKING AND YOU WILL GET AN ANSWER,
YOUR COMPANY NEVER CONTACTED TO UPS AND CHECK ALL INFORMATION WHICH I PROVIDED,
MY COMPANY WAS NOT A SENDER,BUT YOU NEVER CHECK IT,CLAIM WAS GRANTED IN AUGUST,BUTYOU GUYS GUESS THAT ONLY MY RESPONSIBLE ON THIS CASE,WILL SEE YOU ON A COURT

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],We appreciate you registering on our B-Stock Supply marketplace and are sorry to hear you were unhappy with the product received from one of the seller’s on our platform. We appreciate your feedback to help our seller’s improve their individual businesses and we are deeply sorry for any...

miscommunication with this order. We were happy to help facilitate communication between you and the seller to discuss a fair resolution for this order and I show you received a partial refund from the seller on April 29th, 2015, to resolve your concerns. Prior to this order, I show you had 4 failed payments for orders placed on 3/24, 3/25, and 3/30. We provided you with a 2nd chance option to pay for these cancelled orders which you won, however, it seems you decided not to complete these transactions, which resulted in your account closure. We will miss having you as a buyer on our platform and wish you all the best!

Hi, Thank You so much for solving my issue with BStock Supply for Complaint...

#[redacted]. I appreciate your service I did not know that this issue would be solved so fast since Bstock was not replying to me. I received the check from the insurance company yesterday. I would like to take the complaint back. Thanks for solving this issue. Thanks, [redacted]

Hello,
We have sent a follow reply regarding this issue to you directly via email.
Best,
B-Stock

Hello,
We are sorry to hear you are not satisfied with your recent purchase on B-Stock Supply. As we take these matters very seriously, we are reviewing your claim in greater detail and will be in contact with you directly.
Thank you,
B-Stock

We are sorry to hear of your concerns with your most recent order on B-Stock Supply. We do take these types of formal complaints very seriously and apologize you are not happy with your order. After reviewing all email correspondence between you and the seller, I understand you are now working...

directly with the seller to resolve your shortage concerns. Per the listing, this lot was sold as "un-manifested". I see that the seller explained how they build lots and wrap them prior to listing on our site. This particular lot was sold as un-manifested, which means the seller does not have a manifest to provide. Please continue working with the seller directly to address your concerns.
 
Best,
[redacted]