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B2B Wireless Reviews (25)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Andy Mohr Avon Nissan was running a sales promotion during the time that the customer came in to redeem their pull tab There were several prizes that were available to win, one of which was the $ The customer received a matching pull tab and came in to claim their prize The customer had thought that they had won $2000, however, in the disclaimer, it indicates that the pull tab is a "match to win" It indicates that the customer won something, and not necessarily the $ When they came in, we explained the disclaimer to the customer, and told them that the matching numbers indicated that they won a vacation getaway that was handed to the customer, but the customer refused to accept There was nothing on the customer's pull tab indicating that they had absolutely, unequivocally won the $2000.If you have any questions or require any more information, please feel free to contact me anytime.Respectfully,Ben M [redacted] General ManagerAndy Mohr Avon Nissan

I understand Mr***'s point of view I would need a time stamped email (or fax) indicating when he originally wanted to cancel his service agreement in order to get him the money back that he feels entitled to.If he is not able to provide that, I would be happy to settle on an additional amount that he feels is fair.Thanks so much.Respectfully,Ben M***General ManagerAndy Mohr Avon Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***4, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They provided me with a partial refund which was several hundred dollars short of what I feel is rightI provided an amount in my complaint, so clearly they do not agree with it, and expect me to be responsible for the time period in which it took for them to resolve the problemThey even admitted in their response that there was a "breakdown in communication" which resulted in such a long delay in the refund being processedI would assume that this would imply a certain level of responsibility on their part, but the refund amount issued was based the contract being cancelled in February, which is several months after it should have been (when I provided all the information they requested), thus resulting in me paying for the months in which the contract should have been cancelledI understand there is probably a processing period, but I know it is nowhere near months, because Joe and Ryan both gave me estimates on how long it would take, and both of them were substantially under the time it actually tookIf they feel it was handled correctly and the refund amount is accurate, I will not press for further action because at this point it is not worth any more of my time or legal action for just a couple hundred dollarsHowever, I would think that a business which relies at least partially on word of mouth and referral business would be willing to take care of their customers a little betterTherefore, If they are willing to give me the whole refund amount I requested, greatIf not, please cancel the rejection, or do whatever you need to do to resolve the complaintSorry if I am making this more difficult than it needed to be, but I was really hoping for better service from Andy Mohr Nissan, and needed to further explain my frustration with what has already been a process that has already taken me almost half a yearThanks a lot for your time in helping me get at least a partial refund. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

We have refunded Mr*** for the extended service agreement that he purchased on 05/19/2014, and sent him his refund via Federal Express He should have his check in the next couple of days I am not sure why Mr*** endured a long delay in getting the money owed to him
I am looking into this internally to find out where the breakdown in communication came from We sincerely apologize to Mr*** for the delay in getting his refund If there are any other questions, or if more information is needed, please don't hesitate in giving me a call.Respectfully,Ben M***General ManagerAndy Mohr Avon Nissan

The customer that claims to have won the $prize received another piece of mailer that accompanied the pull tab It is attached for your perusal It contains a disclaimer that is lengthy, but the following directly pertains to his actual complaint:IF YOU HAVE A WINNING COMBINATION, PLEASE PROCEED TO THE DEALERSHIP TO COMPARE YOUR CONFIRMATION CODE TO THE PRIZE BOARD TO DETERMINE WHAT YOU WON PRIZE SHOWN ON GAME PIECE MAY OR MAY NOT CORRELATE TO SPECIFIC PRIZE WON.I understand that Mr***s game piece indicates that a $prize was "won", but the disclaimer on the mail piece clearly states that it may not necessarily mean he won that specific prize.However, we realize that Mr*** perception is that he won, even though the accompanying mail piece that came with the pull tab says something different In the interest of customer service and good will, Andy Mohr Avon Nissan is willing to give Mr*** a $Wal-Mart gift card in order to satisfy his complaint.Please let me know if this is an acceptable outcome Thank you for your time.Respectfully,Ben ***General ManagerAndy Mohr Avon Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The Pull Tab Clearly states" Match for Cash" "Match a Pair to win" It states nothing about a disclaimer or winning anything elseEven the Advertisment states; "Lift the tabs on the cardIf you have a matching pair, you win!" The Advertisment is very clearThe advertisment also staes; " If you are not a grand prize winner or a winner of other prizes, you will receive a vacation getaway as a consolation prizeIt can not get any clearer than thatOne can walk into any place that sells pull tabs and if a person makes a match on a pull tab, that person winsThe pull tab from Andy Mohr Nissan is no differentIt is clear as a sunny dayThe pull tab matched $ I clearly won $I am not stupid nor am I giving up on something that is this clear

Mr. and Mrs. [redacted] purchased their vehicle from Andy Mohr Avon Nissan on 12/24/2014.  We understand that Mr. and Mrs. [redacted] are not completely satisfied with their experience with us.  We, as a company, strive to make each and every customer completely satisfied with not only the...

purchase of their vehicle, but with every additional product that they purchase for their car as well.  In the interest of customer service, we would be happy to refund the entire amount of the Etch policy that they purchased so that they are completely satisfied with our dealership.  We hope that this is satisfactory for Mr. and Mrs. [redacted].We will issue a check to them within 5-7 business days and have it sent to their address on record.If there are any questions, or I can be of further assistance, please don't hesitate to contact me.Respectfully,[redacted]General ManagerAndy Mohr Avon Nissan[redacted]@andymohr.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Andy Mohr Avon Nissan was running a sales promotion during the time that the customer came in to redeem their pull tab.  There were several prizes that were available to win, one of which was the $2000.  The customer received a matching pull tab and came in to claim their prize.  The...

customer had thought that they had won $2000, however, in the disclaimer, it indicates that the pull tab is a "match to win".  It indicates that the customer won something, and not necessarily the $2000.  When they came in, we explained the disclaimer to the customer, and told them that the matching numbers indicated that they won a vacation getaway that was handed to the customer, but the customer refused to accept.  There was nothing on the customer's pull tab indicating that they had absolutely, unequivocally won the $2000.If you have any questions or require any more information, please feel free to contact me anytime.Respectfully,Ben M[redacted]General ManagerAndy Mohr Avon Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am taking it in to the honda dealership and having them document all that is wrong with the car. Your repairs manager even said he has no idea why AC is listed when nothing regarding the AC is covered in the warranty. Only items of the heating are actually covered yet they list HVAC. Also when my wife and son asked Jamaal if the AC went out on the car would it cover it? They asked because my wifes AC recently went out on her Mazda and it has been a rough summer. He flat out lied and told them they would be fully covered on that. I understand things can go wrong on a car after it rolls off the lot but we are talking about an AC system that even your repair manager agreed and said it looked like someone filled it with Stop Leak and sold it to your dealership and it locked up the compressor and condenser. The ABS is misfiring even at low speeds (it has caused me to almost slam into traffic in Castleton due to this) the passenger window is not working at times, the car runs very loud and sounds like a grinding under the accelerator pedal (they said this was a wheel bearing at your dealership and Jamaal told my wife it was the new tires working in) Tires are in fact not new and the brakes are at 3mm which would be impossible to knock through that much pad in less than 2 months. We only had 3 issues with our Rendezvous and they got us 5k to take care of all issues. Litigation sounds much better than having to pay out for a car that never should have made it through any inspection... It isn't just me that has had such bad dealings with your dealership, we have found so many bad reviews and tweets not to mention my tweets are still being retweeted.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. More problems with the vehicle have reared their head. The ABS brakes kick in at low speeds making you at times slowly depressing the brakes fly forward toward stopped traffic as it lets go and grabs like it should in only emergency situations. Also the passenger window becomes unresponsive and wont roll down or up at times. We went thru a lemon law firm and although not a lemon they were able to successfully win compensation on a used rendezvous in the past that was a situation very similar to this and I feel now will be the best course of action. I still feel with everything that has gone wrong and not even on our 2nd payment when reported it is incredibly bad customer service to not stand by your product when you let something so bad slip through your "inspections" The service manager agreed these problems had to have been there and they didn't catch them. Also at the time of buying the vehicle my wife asked them before she agreed to the service plan if it would cover the AC if it went out because hers just went out in her Mazda and Jamaal said yes it was covered. The A/C has no coverage according to the service manager, the condenser and compressor are not covered only the heat pump and heating items. He even went on to say he doesn't know why they have it listed as "HVAC" if it only covered the heat.
Regards,
[redacted]

Mr. [redacted], Though used cars are inspected when taken in on trade, it is impossible for foresee or predict future problems that could potentially occur on a vehicle, especially one with the kind of mileage that this one has.With that said, we would still like you to bring the vehicle in for us to take a look at the ABS situation and see if this can be resolved.  I can see why you feel the way you do regarding the A/C situation...the policy does state HVAC components are covered, and indeed, some are, just not the components that failed.  I would be happy to see what we can work out for you in terms of covering the repair.  With the ABS situation, that is an occurrence that couldn't be predicted, and at times parts fail even after a complete inspection.  It is important to have this looked at, and I would be happy to do so.  Once we figure out what the issue is, we can go from there.  If you still feel litigation is the best way for you to go, then I understand.  Please let me know what you decide to do.  You can contact me directly.Respectfully,Ben M[redacted]General ManagerAndy Mohr Avon Nissan(317) 279-3300 (office)bm[redacted]@andymohr.com

Mr. [redacted] bought this vehicle from us "AS-IS"...and that means that there is no warranty (expressed nor implied) on this vehicle from the selling dealer.  However, in the interest of customer service, we would be happy to look at Mr. [redacted]'  vehicle and see what we can do to make him...

happy.  We can offer the repair at our cost or we can cover some of the cost for him.  In any case, Mr [redacted] should bring the vehicle into us so that we can get an idea of the repair that is entailed.We can also trade Mr. [redacted] out of the vehicle and into something else newer if he wishes.I will be available any time next week to work this out with Mr. [redacted]. Respectfully,Ben M[redacted]General ManagerAndy Mohr Avon Nissan

Our dealership sent Ms. [redacted] a check for $234.00 on November 9th to her address on file.  We didn't realize until after the first check was sent out that Ms. [redacted]'s vehicle was paid in full.  Therefore our office is cutting a second check for $272 and getting in the mail for Ms. [redacted]...

today.  Ms. [redacted] may have not received her first check yet given the Veteran's Day holiday.  If for some reason, she hasn't received her first check by the end of the week, she is more than welcome to contact us and we can get it looked into.  The second check should be in her mailbox by Friday/Saturday, as it is going in our outgoing mail tomorrow morning.Again, if by next week, Ms. [redacted] hasn't received her checks, we can look into it then.  We sincerely apologize for Ms. [redacted]'s inconvenience. Respectfully,Ben M[redacted]
General ManagerAndy Mohr Avon Nissan

Did some additional research on the extended warranty that the customer purchased.  It DOES cover his wheel bearing issue, and we can take care of this for him under that warranty minus his deductible.  On his A/C system, it DOES cover some things pertaining to the vehicle's A/C system,...

however, this particular component is NOT covered under the warranty after checking the list of covered components.  The cost of the A/C repair is under $1200 at our internal cost. We would be happy to cover half this cost of this repair in the interest of customer service.  On the issue relating to the key...the valet key is the ONLY key that was provided to us when the car was sold.  We can provide the customer a master key at our dealer net cost, so that the customer doesn't have to pay markup that is normally associated with cutting and programming a key.  Please let me know if the Revdex.com, or the consumer has any additional questions or requires any more information. Respectfully, Ben M[redacted]General ManagerAndy Mohr Avon Nissan

My name is Todd L[redacted] and I am the General Manager at Andy Mohr Kia.  I have spoken to the husband in regards to this matter and did, in fact, apologize for the mis-communication.  The fact of the matter is that the customer had open auto loans and was looking for an additional vehicle...

which is why the cosigner was needed.  By the time I was involved they were already making the purchase at another location.  We are a new Team that still has a lot to learn and will continue to grow.  I'm sorry that we missed on this opportunity for the store and the customer both.  I can be reached at 480-217-5176 if there are any additional questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

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