I have reviewed the complaint, and there was a clear miscommunication here. I don't believe it lies with Ms. [redacted], it appears to be with our service department. However, it appears we followed protocol with the repair from a technical standpoint. Anytime a AC system has been...
charged numerous times, and still doesn't cool, the possibility of overcharging the system exists. When that happens, the system will not cool the cabin air efficiently. The first diagnosis is to evacuate the system, test for leaks, and recharge the system to capacity, being careful not to overcharge the system. If it isn't cooling then, then it could be other issues...A/C compressor or condenser being inoperative, etc. We also followed protocol by taking it to the Toyota dealership, as they are experts in repairing a Toyota vehicle. With that said, it doesn't appear that we effectively communicated with the customer regarding the scope of work being performed on her car. Further, we didn't communicate that there would be a charge for diagnosing the problem with the A/C system. The onus is on us, as a service provider, to provide detailed explanation of what we are doing to repair the car, how long we estimate the repair to take, and finally, most importantly, how much it will be do that. It doesn't appear Ms. [redacted] knew how much the repair would be or any other details regarding the repair.Also, our treatment of our customer should be of the utmost importance. At no time, should a customer be so frustrated with us that they should be reduced to tears. That is NEVER okay. Obviously, it is not the customer's "fault" (not a great word to use) that they didn't bring it in sooner when the condition first arose. It is solely the customer's choice when they want to bring in their vehicle for service.In the interest of customer service, we will refund the customer the cost of the diagnosis/repair of her Camry's A/C system of $162.00. Please let me know if you have any questions or need any more information.Respectfully, Ben M[redacted], General Manager, Andy Mohr Avon Nissan
Mr. [redacted] applied for credit at our dealership on 04/09/2015. While it is our goal and intent to help every customer with financing, it is ultimately up to the lender to approve credit. Mr. [redacted] did not meet minimum credit criteria to obtain financing, and was given an adverse action...
notice stating that he was declined for credit. Further, he should have received notices by now from the lending institutions that we submitted him to stating why he wasn't approved for credit, and what credit bureau was used in making that decision.If financial circumstances have changed for Mr. [redacted], we would be happy to revisit his application and attempt to negotiate a loan approval on his behalf.Respectfully,Ben [redacted]General ManagerAndy Mohr Avon Nissan
Since this last complaint, we have resolved Mr. [redacted]'s issues. In the interest of customer service, we traded Mr. [redacted] out of his 2015 Murano that was giving him problems, and put him in a new 2017 for a lower monthly interest rate and a lower monthly payment. Mr. [redacted] and I have discussed this at length, and he is satisfied with this outcome. We consider this matter closed. Please contact me should you have any questions or need any more information. Respectfully, Ben M[redacted]General ManagerAndy Mohr Avon Nissan
I wish I could give 0 stars. I switched my TV service to DISH network through this authorized reseller at the State Fair of Texas last October.
Their representatives sold a great tale. Too bad it was one they had absolutely 0 intention of following through on. They promised to negotiate with my internet provider (Verizon, who does partner with DISH, not completely unreasonable) to reduce my overall bill - the only reason I bothered to swap services in the first place. This never happened. When I spoke to the office, they told me I was already at the lowest rate they can ever get from Verizon... a rate I spelled out to the sales rep.
They told us we could take advantage of the PS4 referral program DISH was running last year. All we had to do was text our rep 3 account numbers. My mother, who also signed up, even clarified that her brother -already has DISH-, would he count? Rep assure us, no problem, just get 3 account numbers. When we tried to call in with the account numbers, that proved to be an outright lie as well, as we were told only new service signups count. The rep at the office (Diane) told us she would fix it by crediting us for new referrals through the office. Never happened.
The entire office staff is beyond horrid. I have never had so many people promise to call me back and never, ever, follow through. Between my mother and I, we have probably been promised 8-12 calls that never, ever occurred. We never spoke to the office without us initiating the call.
So now I have TV service that is actually costing me a few dollars more than I was originally paying (thanks B2B Wireless!), no referral credit for a PS4 (thanks B2B Wireless!) and various other lies (free HD for life! - oh, only if you do auto-debit, which was never mentioned or even signed for/agreed to when payment was arranged).
I'm seriously considering small claims court at this point, this experience has been that frustrating and ridiculous. For the mean time, I think I will email this review to DISH's executive customer service, and see what they think about their 'authorized reseller's behavior.
I would make this an official Revdex.com complaint, but the company has never bothered to respond to a complaint before, so I'd rather not waste my time.
Vehicle was purchased new at dealership December '15. Yes, issue is/should be covered under warranty.
I have reviewed the complaint, and there was a clear miscommunication here. I don't believe it lies with Ms. [redacted], it appears to be with our service department. However, it appears we followed protocol with the repair from a technical standpoint. Anytime a AC system has been...
charged numerous times, and still doesn't cool, the possibility of overcharging the system exists. When that happens, the system will not cool the cabin air efficiently. The first diagnosis is to evacuate the system, test for leaks, and recharge the system to capacity, being careful not to overcharge the system. If it isn't cooling then, then it could be other issues...A/C compressor or condenser being inoperative, etc. We also followed protocol by taking it to the Toyota dealership, as they are experts in repairing a Toyota vehicle. With that said, it doesn't appear that we effectively communicated with the customer regarding the scope of work being performed on her car. Further, we didn't communicate that there would be a charge for diagnosing the problem with the A/C system. The onus is on us, as a service provider, to provide detailed explanation of what we are doing to repair the car, how long we estimate the repair to take, and finally, most importantly, how much it will be do that. It doesn't appear Ms. [redacted] knew how much the repair would be or any other details regarding the repair.Also, our treatment of our customer should be of the utmost importance. At no time, should a customer be so frustrated with us that they should be reduced to tears. That is NEVER okay. Obviously, it is not the customer's "fault" (not a great word to use) that they didn't bring it in sooner when the condition first arose. It is solely the customer's choice when they want to bring in their vehicle for service.In the interest of customer service, we will refund the customer the cost of the diagnosis/repair of her Camry's A/C system of $162.00. Please let me know if you have any questions or need any more information.Respectfully, Ben M[redacted], General Manager, Andy Mohr Avon Nissan
Mr. [redacted] applied for credit at our dealership on 04/09/2015. While it is our goal and intent to help every customer with financing, it is ultimately up to the lender to approve credit. Mr. [redacted] did not meet minimum credit criteria to obtain financing, and was given an adverse action...
notice stating that he was declined for credit. Further, he should have received notices by now from the lending institutions that we submitted him to stating why he wasn't approved for credit, and what credit bureau was used in making that decision.If financial circumstances have changed for Mr. [redacted], we would be happy to revisit his application and attempt to negotiate a loan approval on his behalf.Respectfully,Ben [redacted]General ManagerAndy Mohr Avon Nissan
Since this last complaint, we have resolved Mr. [redacted]'s issues. In the interest of customer service, we traded Mr. [redacted] out of his 2015 Murano that was giving him problems, and put him in a new 2017 for a lower monthly interest rate and a lower monthly payment. Mr. [redacted] and I have discussed this at length, and he is satisfied with this outcome. We consider this matter closed. Please contact me should you have any questions or need any more information. Respectfully, Ben M[redacted]General ManagerAndy Mohr Avon Nissan
I wish I could give 0 stars. I switched my TV service to DISH network through this authorized reseller at the State Fair of Texas last October.
Their representatives sold a great tale. Too bad it was one they had absolutely 0 intention of following through on. They promised to negotiate with my internet provider (Verizon, who does partner with DISH, not completely unreasonable) to reduce my overall bill - the only reason I bothered to swap services in the first place. This never happened. When I spoke to the office, they told me I was already at the lowest rate they can ever get from Verizon... a rate I spelled out to the sales rep.
They told us we could take advantage of the PS4 referral program DISH was running last year. All we had to do was text our rep 3 account numbers. My mother, who also signed up, even clarified that her brother -already has DISH-, would he count? Rep assure us, no problem, just get 3 account numbers. When we tried to call in with the account numbers, that proved to be an outright lie as well, as we were told only new service signups count. The rep at the office (Diane) told us she would fix it by crediting us for new referrals through the office. Never happened.
The entire office staff is beyond horrid. I have never had so many people promise to call me back and never, ever, follow through. Between my mother and I, we have probably been promised 8-12 calls that never, ever occurred. We never spoke to the office without us initiating the call.
So now I have TV service that is actually costing me a few dollars more than I was originally paying (thanks B2B Wireless!), no referral credit for a PS4 (thanks B2B Wireless!) and various other lies (free HD for life! - oh, only if you do auto-debit, which was never mentioned or even signed for/agreed to when payment was arranged).
I'm seriously considering small claims court at this point, this experience has been that frustrating and ridiculous. For the mean time, I think I will email this review to DISH's executive customer service, and see what they think about their 'authorized reseller's behavior.
I would make this an official Revdex.com complaint, but the company has never bothered to respond to a complaint before, so I'd rather not waste my time.