Babb Motor Sales

We are aware that the customer has missing items and we are in the process of locating them I don't feel the customer understand the process that we have to go through We have to call all the customers that were on the truck with them (customers) and see if they have boxes that do not belong to them Two of these customers were loaded into a storage and will not be able to check their boxes till they are ready to move in their home This is not something that will get resolved in a week, this process can take several months This customer needs to file her claim, send us the paperwork that she was emailed and be patient with us Its not a quick fix on our endThank you

There is nothing to reject in our response Customer had the option to pay additional for a direct delivery, they did not There fore their delivery would be based on the time frame per the contract they signed Customer was informed when truck was on the way We did our job and completed our contract

Complaint: [redacted] I am rejecting this response because: I already sent you a extension from orginal complaint I have track weather no excuse also address waas refused to me I just sent a few moments ago some additional information I in intend to file more than just a claim against this company because because of reserach I have discovered there are many negative complaints they are not A good moving company also vetifued by there local Police as they have received numerous calls from scammed customers Sincerely, [redacted] ***

ID [redacted] I did not see the response from the customer on this complaint We have spoken to her and we are working on resolving the issues Thanks, ***

First off if the customer felt that we were rude and insulted them or the service they gave for our country, we apologize We appreciate all our military members This is very tough industry to work in Our customers are unlike most customers Its not like they walk in a store, pick a product, take it home and than don't like it We are moving everything that is of value to customers Things that were given to them by the most important people in their lives Things that mean to most to them So once we leave the home, they are already worried If something happens or price increases than it is even more emotional for them Our customer service reps have many years in this industrythey may seem harsh but they are honestly some of the most caring individuals I just want to apologize and the items are on the way Hopefully this will be resolved soon

This customer was picked up on the 11th of November They were ready for their shipment right away but due to the weather issues we had, the truck that was scheduled to pick the shipment up in GA and delivery him to TX was delayed Once the truck arrived we loaded it and had it to our customer Our delivery window is 3-business days, and we did delivery him within the window We did apologize several time for the delay but in our industry there is really nothing that we can do because we travel by ground and delays happen Thank you, ***

Hello, We have read this complaint and we apologize for the miscommunication that this customer received Due to weather and other issues we are unable to have a one or two day time frame to deliver a shipment For the distance this load is traveling our delivery time frame is business days If we are to fall past that delivery time frame (Which I don't feel we will) We will be more than happy to compensate this customer for the late delivery I am unaware of any conversations with the actual customer herself (the mother) so I don't see how we have disrespected her Our contract is very clear with out time frames for delivery and we do not expect to fall outside of that window I will apologize if Ellie was not compassionate We do the best we can to have every customer feel that we are doing our best We may not meet every expectation that the customer has but we do the best we can to make sure that we get close Again I apologize for any miscommunication At this time there is not reason for a full refund of any kind If we fall outside of that business day delivery time frame we will get some sort of discount for this customer but we arrived and loaded her belongs and we did an excellent job and we will be there to deliver her shortly I will make sure that someone contact her today (December 6th) with an update on her delivery Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I will add that I did request the tickets when we set up the move and my response was delayed due to operational comments to the ***My service was even talked about with the initial phone conversation Sincerely, [redacted] ***

We showed up at the pick up expecting to load items and no packing of an items We loaded items and had to pack everything For the customer to feel that the work done by the crew that showed up to load double the amount expected should go unpaid is ridiculous I apologize if she felt that the customer service team members were rude to her, but asking a customer if the read a contract is just asking a question that we need to know We have no fine print, no hidden cost Everything is explained in our contract The team lead that did her move is one of our best Foreman that we have I am 100% sure that he informed the customer of every single up charge that she was receiving because of the shipment size so for her to state that she should have been notified, she was notified and she signed all the paperwork on the pick up as well There is no reason for this customer to get a discount She needs to pay for the services that were rendered

Complaint: [redacted] I am rejecting this response because:I have had to call this business a total of times to get any answer a lot of time no one ever answers they do not return phone in the entire calls recieve only calls repeatly have set different days of arrival with no show and now again today and no show, these are my Mother things and she is unable to speak with them because of her advanced years I am the daughter handling her situation they have her belonging even her underware, she is struggling to keep some type of composure as she feels she has been treated extremely badly At my Mother does not handle this type of repeated delays with contact from the businessI have done my own research and foumd many alarming facts of mis respresatation with hold shipment they do not even have a business address it is the local post office according to the Local Police, they refused to let me speak with manager and refused to let me know the location of my Mother's belonging so I could of made other arrangemnts, they again refused, They have not held my Mother things for days !!! We have been quote to dfferent delivery day with no shows no call with I am sorry we have weather condition we receive nothing, if they could not deliver the distance involed they should not have quoted to say they could, say not a problem and leave us hamging or I should say my years old Mother hanging There is alot more I could say but thios company will repeatly lie apparently to you also Sincerely, Carol Auck

We arrived anticipating to load pieces of House Hold goods onto our truck We ended up loading items and had to do some additional packing At no point in time did our Foreman tell the customer that they had to take all of those things and pay more They could have unloaded
the truck and not taken cubic feet worth of stuff Their original quote was for cubes and we loaded more Which means more work, more time and more expense There is no reason for a discount for this customer The load was delivered and the customer has not reached out to us for any claim issues If the customer feels they deserve a discount they could go through the claims process and see if that works for them They would just need to contact us to get a claims form As far as an apology we do apologize that they had a bad experience with us We want out customers to be satisfied at the end of the day There is no reason for a full refund This is a service based industry The customer needed to move from NE to TN and we did that for them Their shipment increased so their price increased Their was additional packing so their price increased We did the job we were hired to do and we can not refund the customer Thank you

we are not brokers Having to bring a new person in to help load a shipment does not make us a broker If we are short handed due to illness or someone out of work we will hire day labors who having moving experience to help load a home The foreman was an employee of Public Moving and the truck was operating under Public Moving insurance Again, we are not brokers If there were damages they need to call our office and speak to someone in our claims department so we can get the claim process started To date we have heard nothing from them except for this Revdex.com complaint Resolution comes to the customer once they call us and start their claim

We have no further information to give to this customer regarding these accusations they keep making They went to the attorney general and the DOT, so there is no point in us working with them any further *** *** would ONLY hand up on a customer that used foul language or abusive language No one in this office will tolerate being spoken to in an manner that is not appropriate If the customer has a claim issue they can send an email to *** Thank you

I apologize for the delay of this shipment but the customer does not seem to understand that the trucks that we use don't only travel between their pick up and delivery states So when we say weather is delaying the shipment it is the weather that is happening where ever their truck is
traveling At this time the truck that is scheduled to load this shipment was delayed in Washington State They are there doing deliveries and the weather has delayed them Once they are done they will head to Colorado to load and than head to North Dakota to deliver The truck is scheduled to be back in Colorado by the end of this week to load and hit the road The delivery time frame for this distance is 3-business days, not calendar days The last day of their delivery window is December 21st We do expect to be there before this date If we go past that window we will, at that time, as a discount for this customer for the delivery being late Thank you. I am attaching the signed contract so that you can see that the delivery time frame is on there and initialed by the customer

Complaint: ***
I am rejecting this response because:When I called to get an explanation about how to fill out the claim they continually ignore my callsAlso when I asked about the process none of that information was providedIf they would answer the phone and talk to me I would not be complainingJust answer the phone and help meDon't ignore me.
Sincerely,
*** ***

I am rejecting this response because: we have already verified that both drivers that showed up to our homes did not work for your company We have their phone numbers and the names of the trucks they were driving did not belong to Public Moving Storage we have already verified the trucks are not property of Public Moving Storage as well as the drivers have also confirmed they do not work for youWe have already contacted the Attorney General's office as well as the DOT the only reason you are responding to us right now is because we had no choice but to go to the Revdex.com because your company was hanging up on us numerous times we have records to prove this the amount of times we contacted your company and got put on hold by Angela Anderson for her to come back and hang up on us is unprofessional You say to contact your company do you have any idea how many times we did contact your company from extension to extension being transferred to every single different person in there only to get put on hold and hung up on? And yet somebody is replying to all of our emails and yet there's no signature who is the person representing this company? Who is writing these emails on behalf of Public Moving Storage?

Complaint: ***
I am rejecting this response because:The customer service reps were not just a little "harsh" they were out right rude and disrespectful and very unprofessionalI have moved several times and yes I am always a little worried but that is not what this isThe moving coordinator quoted me a cost well under what the move has costed me so far and I have emailed him and tried calling him and I have not received a call back or responseOnce I arrived in Louisiana and I called the company, the ladies in the customer service department were extremely rude, "do you just print stuff out and sign it without reading it", "can you just be quiet", "you are just trying to get stuff for free", these are not statements a GOOD customer service departments saysThe lady in dispatch has been the only nice person I have spoken to on the phoneBut even with her she tells me I will receive a call on this day and that day comes and goes no callShe says on this day you will get your stuff, that day comes and goes and I still do not have my stuffMy contract does say they have business days to deliver my stuff and that is what keeps being told to me on the phone which ok that is what the contract says but then don't keep telling me sooner dates and then when that date gets here there is no deliveryThe last time I called, January, I was placed on hold and the representative never got back on the phoneI hung up and called back, they did the same thing to me.Also the link for the Revdex.com website that the moving coordinator sent me to show the A+ rating, was not the correct oneThe moving coordinator misrepresented the companyWhen I go to the Revdex.com website and look this company up, and I compare the information to the moving companies website, like their location, it is two different pagesThe moving coordinator website shows an A+ rating and not reviews, but when I look it up I find a F rating and 80% of their feedback is negative and all feedback is the same, rude customer service, increase cost after movers arrive and pack the truck, I was initially told the movers would be at my house between 11am - 1pm, it was 5:30pm before they arrived and they left at 10:30pmEven the movers said this has happened before and they have been having to fire moving coordinators because of their poor "coordination"So this is just not me.I have no problem paying for a service and so far I have paid $2,and still have another $2,($5,079.94) to pay when my stuff arrivesMy estimate was for $2,695.50, he said $2,if I decided not to take my patio set which I did not takeBut the moving coordinator misrepresented the company, I have been given different delivery dates and still no delivery, and their customer service has got to be the absolute worse customer service I have ever dealt withAll you have to do is look on the Revdex.com website and see I am not the only person with the same issuesI have paid for the service and if my "estimate' was off say a couple of hundred that would have been ok, but my final cost is double what the moving coordinator quoted meI would be willing to pay $3,and get an exact delivery dateI have moved before and the moving companies were able to give me an exact moving date so I know it can be done
Sincerely,
*** ***

This customer was delivered She now has to file the claim to work on getting compensation for her damages At that time she is able to also ask for compensation because the items were delivered late There is not much we can do until we get that claim form back Once that is received we can move forward and work on the compensation We do apologize for the delays that occurred We did the best we could to keep her in the loop The information (even if it was not what she wanted to hear) we gave her I am glad that she received her things All moving companies have you pay before the truck is unloaded This is a policy that is very clearly written in the contract as well We look forward to receiving her claim and being able to help her Thank you

This shipment is scheduled to be delivered today or tomorrow We have delays due to things that we cant control like weather This customer is able to file a claim once delivery is made to request a refund of some funds due to delay Please note, if the customer looked us up on the DOT web site they would see we have two address listed there Our Mailing address and our physical location We are a good moving company and work hard to keep ourselves that way Delays happen since we travel ground and it is winter time Again we apologize and the shipment should be delivered soon. Thank you

This is probably the weirdest complaint I have seen We picked up this shipment on the 8th of January It was on its way to the customer as of the 10th of January We are traveling by ground 1,miles This customer is not the only one on the truck Per our contract
we have 4-business days to deliver and we are well withing our contract Their shipment is probably delivered already or ready to be Makes no sense